Original record summaries, dates and identifiers for this model-year. Records 501–600 of 824, ordered newest first. Dated records on this page: Jul 16, 2020–Feb 25, 2021.
Read the applicability before drawing a conclusion.
This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
Feb 25, 2021Service Bulletin/Repair Instructions
09-007-21-3751
NHTSA communication ID: 10188020
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit that the glass run channel of the front door interferes with the rear door garnish.Since the front door glass run channel is not fixed to the door strongly enough for the following situations, cycles of door operation may result in interference and lead to damage on the seal rubber at the rear door.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda Motor Corporation has decided to conduct a Special Service Program impacting certain 2019-2021 Mazda3 and 2020-2021 CX-30 vehicles built at MC and MMVO. Please see the descriptions, models, years, and VIN Ranges below. NOTE: A new MDRT Tool will be sent to all dealers, please read the attached MDRT Tool document arriving with this email. NOTE: The subject vehicles are affected by one, two or three concerns depending on production date, (Battery Drain, and/or MRCC and/or Theft-deterrent system). Some of the subject vehicles are also affected by SSPC4 and Safety Recall 4621B which officially addresses radio static noise from speakers, and/or rear hatch may fall when parked on an incline.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT · LATCHES/LOCKS/LINKAGES.
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a rattle noise from the front suspension when driving over bumps or on a road with a wavy surface. The noise may be caused by the mounting rubber (1) because of insufficient clearance between the rubber and the metal bracket of the mounting rubber during the assembly process. To correct this issue, the mounting rubber has been modified to ensure the proper clearance.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App, Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
NHTSA source summary · Original PDF not reviewed by Recallfolio
Section 6 of the Wireless Charging Pad instructions call for the use of an "ultrasonic cutter" to cut a rectangular hole for the harness to pass through and to serve as an access point to pop the wireless charger base out should service be required. Since an "ultrasonic cutter" is not readily available, follow the Repair Procedure to cut the rectangular hole.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience M-MDS (MDARS) showing the front radar dynamic aiming is incomplete. This may be caused by: Faulty front radar sensor software logic (MDARS showing the front radar dynamic aiming is incomplete although the procedure is completed). Front radar sensor out of alignment due to vehicle accident.
Source components: EQUIPMENT ADAPTIVE/MOBILITY · LANE DEPARTURE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the seat warmer turns off after 10 minutes in manual mode and will not turn back on until the vehicle is restarted. DTC B1030:13 (Seat warmer unit (LH) circuit malfunction (heater side)) may also be stored. This may be caused by a faulty seat warmer control unit (A).
NHTSA source summary · Original PDF not reviewed by Recallfolio
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. âÂÂMazda Air Cooling Coil Coatingâ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about water in the trunk compartment after a car wash or heavy rain. This may be caused by insufficient sealing performance of the trunk lid weatherstrip because the lip of the weatherstrip leans towards the inside of the trunk compartment (improper design). To correct this concern, the shape of the trunk lid weatherstrip has been modified.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Source components: ENGINE AND ENGINE COOLING · POWER TRAIN · STEERING · WHEELS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. TCU Activation
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). While using Mazda Radar Cruise Control (MRCC), the MRCC cancels by itself. When MRCC is not in use, âÂÂSafety and Driver Support Systems Temporarily Disabled. Front Radar Obscured.â message appears in the instrument cluster / âÂÂRemove dirt on the front radar sensorâ message appears in the center display and related i-ACTIVSENSE functions stop working.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may display incorrect tire pressures in MAZDA CONNECT and/or the MyMazda App. This may be caused by an incorrect calendar entry (month/day/year) after a battery disconnect or infotainment system software update.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Refer to the Repair Procedure when installing the trunk weatherstrip for guidance, otherwise water may enter the trunk during heavy rain or when going through a car wash if it is not installed properly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctuation and the torsional resonance in the torque converter. To correct this concern, the PCM software has been modified to reduce the torque fluctuation.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit water entering the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience a no start because the battery is discharged after the vehicle is parked for more than 8 hours. This may be caused by one or more of the following, resulting in excessive parasitic draw (dark current) on the battery.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2019-2020 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES: Connected Vehicle, Connected Vehicle Maintenance Mode, Mazda Connected Vehicle Viewer (MCVV).
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be displayed correctly.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY · EQUIPMENT:ELECTRICAL:ANTENNA.
NHTSA source summary · Original PDF not reviewed by Recallfolio
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: ÷ Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop ÷ Door Lock / Unlock ÷ Lights ON / OFF
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT ADAPTIVE/MOBILITY · LATCHES/LOCKS/LINKAGES.
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
NHTSA source summary · Original PDF not reviewed by Recallfolio
When the Telematics Communication Unit (TCU) has been replaced or reprogrammed and the software is updated to ones shown below, DTC U2050:55-TCU (Activation of remote control not implemented) may be stored in memory with the message, In-Vehicle Network Malfunction, displayed in the multi-information display.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that after accelerating in hot weather, the A/C blows warm air for a longer time than other models. This is caused by improper control software of the PCM not allowing the A/C compressor to resume properly after acceleration. To eliminate this concern, the control software of the PCM has been modified.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:APPLIANCE:AIR CONDITIONER · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. NOTE: Cylinder head replacement requires MASH authorization.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit that both sides (right and left sides) of the Blind Spot Monitoring (BSM) and Rear Cross Traffic Alert (RCTA) system do not work
Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience the CHECK ENGINE LIGHT ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temperature indicator (blue) light stays on longer or comes on while driving. Poor heater performance, especially at idle.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
NHTSA source summary · Original PDF not reviewed by Recallfolio
HVAC SYSTEM BLOWS HOT AIR UNDER ACCELERATION. Some customers may complain that the HVAC system blows hot air on occasion (blows cold air, then hot air, then cold air again). The customer may notice that it is more pronounced when they first start driving the vehicle and/or when accelerating.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
FORWARD SENSING CAMERA (FSC) DYNAMIC AIMING NOT COMPLETED AND/OR DTC B14F0:76 STORED. CAUTION: DO NOT turn the igintion OFF after dynamic aiming starts until aiming has completed or aiming timeout. If the ignition is turned OFF, the VCM will store B14F0:76 and FSC aiming will not complete. FSC dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: The road lane markings are covered by snow and are not visible. There are no road lane markings on the road surface. The road is winding and the vehicle cannot drive straight (300 m / 984 ft or more turning radius is required).
NHTSA source summary · Original PDF not reviewed by Recallfolio
When the Telematics Communication Unit (TCU) has been replaced or reprogrammed and the software is updated to ones shown below, DTC U2050:55-TCU (Activation of remote control not implemented) may be stored in memory with the message âÂÂIn-Vehicle Network Malfunctionâ displayed in the multi-information display. This is caused by a communication error between the TCU, the Connectivity Master Unit (CMU), and the Body Control Module (BCM) when the control software in them are not of the version being ready for activation of connected service. To correct this concern, the control software of the TCU, CMU and BCM have been modified.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be displayed correctly. ï· B119F:01 (TCU - Tel antenna No. 1 malfunction) ï· B119F:13 (TCU - TEL antenna No.1 circuit malfunction) ï· B119F:2B (CMU - GPS antenna signal circuit malfunction) This concern may be caused by incoming noise disturbing the reception of GPS signals, resulting in the wrong vehicle location and the DTC stored. To eliminate this concern, the GPS antenna has been modified.
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
NHTSA source summary · Original PDF not reviewed by Recallfolio
When the body control module (BCM) has been replaced or reprogrammed and the software is updated to the file names shown below, DTC U2050:55-BCM (Activation of remote control not implemented) may be stored in memory without any warning indication for the driver. This is caused by a communication error between the telematics communication unit (TCU) and BCM when the control software in them are not of the version being ready for activation of the connected service.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CSP07 - NON-FUNCTIONING CV AFTER CSP06: ALL DEALERS: If you have a vehicle that came back after CSP06 was repaired, and it does not show CSP07 open in eMDCS, then just please repair the vehicle as needed under warranty for the appropriate repair. Only vehicles with CSP07 open are to be repaired under the campaign. Mazda Motor Corporation has decided to conduct a Customer Satisfaction Program CSP (07) on certain 2019 Mazda3âÂÂs that had CSP (06) repaired. Mazda Technical Services has identified 712 vehicles that had CSP (06) repaired, but the customer is unable to activate Connected Services for one or both of the reasons below. 1. The customer is not able to activate Connected Services via the MyMazda app after CSP (06) completion. 2. The MAZDA CONNECT connected vehicle reception strength icon is missing or shows unsubscribed after CSP (06) completion. Action Required: All Vehicles that arrive at your dealership and showing âÂÂOpenâ in eMDCS must have the infotainment system checked as outlined in the repair procedure. Please make sure the technician reads the entire repair procedures carefully as this is not the CSP (06) campaign. In addition, more vehicles could be added to this campaign as needed based on information received by Mazda Technical Services. All vehicles will be in Open status in eMDCS starting today, November 3, 2020.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may notice white lines appearing across the instrument cluster (as shown below). The white lines may be caused during the production process where poor contact occurs at the internal LCD terminals.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF
NHTSA source summary · Original PDF not reviewed by Recallfolio
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later). NOTE: Device compatibility can be found at connect.mazda.com - Support - Compatibility.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience an âÂÂIn-Vehicle Network Malfunctionâ message appearing in the instrument cluster. This concern occurs when turning the ignition on or starting the engine when the battery is at 8 volts or lower (vehicle is in sleep mode), then it is charged to normal voltage while connected to the vehicle. NOTE: This concern will not occur if the battery is charged when removed from the vehicle. This concern is caused by improper telematics communication unit control software. To eliminate this concern, the telematics communication unit control software has been modified.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock
Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit that DTC B2002:49 will not clear with the Mazda Modular Diagnostic System (MMDS). Applicable vehicles are equipped with the Electrical supply unit (ESU) BCKA-67-5Z0B. ï· DTC B2002:49 [BODY CONTROL MODULE (BCM)] - Electrical supply unit (ESU) internal malfunction (No warning/indicator light illumination) This is caused by improper control software of the ESU. To eliminate this concern, the control software of the ESU has been modified.
NHTSA source summary · Original PDF not reviewed by Recallfolio
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later). NOTE: Device compatibility can be found at connect.mazda.com - Support - Compatibility. 16-001-20-3683c
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the A/C blows warm air while idling after restarting a warm engine. This is caused by improper control software of the PCM not allowing the active air shutter to open properly, resulting in lower cooling performance at idle. To eliminate this concern, the control software of the PCM has been modified.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CSP06 - 2019 MAZDA3 MODULE UPDATE FOR CONNECTED SERVICES. Please review the newest repair procedure updated today, September 25, 2020 that performs 2 required checks of the TCU Serial # in addition to the previous update to print out and give each owner the customer communication document after the CSP06 update. CSP06 campaign is currently in open status for all affected VINs' in the Warranty Vehicle Inquiry screen located in eMDCS. The Connected Vehicle services will launch in October, this campaign is designed to prepare the vehicle for the customer so that it is ready once Connected Vehicle services is activated. This also means Connected Vehicle services is not active. Please have your Service Advisors and BDC employees review the customer communication from Marketing Service Advisors and BDC Employees and share this specific information with the customer after the vehicle has been updated under CSP (06). Repair all affected new and used inventory at your dealership and program all affected customer vehicles as they come in for service. Important: Updated repair procedures have been posted to MGSS. Please ensure your teams use the most updated repair procedures available in MGSS under this CSP.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When the Telematics Communication Unit (TCU) has been replaced or reprogrammed and the software is updated to ones shown below, DTC U2050:55-TCU (Activation of remote control not implemented) may be stored in memory with the message âÂÂIn-Vehicle Network Malfunctionâ displayed in the multi-information display. ï· Japan built vehicles: BDGF-67CK2-B or later suffix. ï· Mexico built vehicles: BDTS-67CK2-A or later suffix. NOTE: The Description for DTC U2050:55-TCU will be added to MGSS. This is caused by a communication error between the TCU, the Connectivity Master Unit (CMU), and the Body Control Module (BCM) when the control software in them are not of the version being ready for activation of connected service. To correct this concern, the control software of the TCU, CMU and BCM have been modified. When you encounter this concern, reprogram (update) the BCM and the CMU to the latest version.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the check engine light on with DTCs P2096:00, P2097:00 and/or P0524:00 that cannot be cleared by itself, and the check engine light stays on even if the detection condition has gone.ï· P2096:00 - Air fuel too lean ï· P2097:00 - Air fuel too rich ï· P0524:00 - Engine oil pressure too low. This concern may be caused by improper PCM control logic. The PCM software has been modified to eliminate this concern.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When the body control module (BCM) has been replaced or reprogrammed and the software is updated to the file names shown below, DTC U2050:55-BCM (Activation of remote control not implemented) may be stored in memory without any warning indication for the driver. This is caused by a communication error between the telematics communication unit (TCU) and BCM when the control software in them are not of the version being ready for activation of the connected service.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit that the liftgate interferes with the rear bumper when closed forcefully, resulting in damaged paint on the rear bumper. Due to variations of the clearance between the liftgate and the rear bumper, the bottom edge of the liftgate may overrun the rear bumper. To correct this concern, the hardness of stop rubbers on the liftgate has been modified.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctuation and the torsional resonance in the torque converter. To correct this concern, the PCM software has been modified to reduce the torque fluctuation.
Source components: ELECTRICAL SYSTEM:SOFTWARE · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When replacing the Body Control Module (BCM) in a 7th generation vehicle, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Use the instructions in the Repair Procedure below to configure the new BCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CSP06 - 2019 MAZDA3 MODULE UPDATE FOR CONNECTED SERVICES. Please review the newest repair procedure updated today, September 25, 2020 that performs 2 required checks of the TCU Serial # in addition to the previous update to print out and give each owner the customer communication document after the CSP06 update. CSP06 campaign is currently in open status for all affected VINs' in the Warranty Vehicle Inquiry screen located in eMDCS. The Connected Vehicle services will launch in October, this campaign is designed to prepare the vehicle for the customer so that it is ready once Connected Vehicle services is activated. This also means Connected Vehicle services is not active. Please have your Service Advisors and BDC employees review the customer communication from Marketing âÂÂService Advisors and BDC Employeesâ and share this specific information with the customer after the vehicle has been updated under CSP (06). Repair all affected new and used inventory at your dealership and program all affected customer vehicles as they come in for service. Important: Updated repair procedures have been posted to MGSS. Please ensure your teams use the most updated repair procedures available in MGSS under this CSP.
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock
Source components: BACK OVER PREVENTION · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience an engine no start condition where the engine will only start by holding the key transmitter over the Start/Stop button. This may be caused by an accidental activation of the keyless pacemaker function. NOTE: ï· DTC B13D3:97 (Remote transmitter registration work not completed) is stored if key programming is performed when keyless pacemaker function is activated. ï· Key programming is not possible when keyless pacemaker function is activated.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ï· Use the GR8 battery charger SST to maintain battery voltage. See SA-063/20. ï· Use M-MDS hardware that is in good working condition. CAUTION: If the GR8 is not used or if the M-MDS hardware is not in good working condition, a control unit failure may occur.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience a "IN-VEHICLE NETWORK MALFUNCTION" warning message in the instrument cluster with one or more of the following DTC's stored: ï· B119F:01 TCU - Tel antenna No. 1 malfunctionï· B119F:13 (TCU - TEL antenna No.1 circuit malfunction)ï· B119F:2B (CMU - GPS antenna signal circuit malfunction)ï· B1252:87 TCU - Communication error with connectivity master unit (CMU)ï· U0156:00 VCM - Communication error with connectivity master unit (CMU)ï· U0156:00 BCM - Communication error with connectivity master unit (CMU)ï· U0198:00 BCM - Communication error with emergency call unitï· U212D:00 BCM - Communication error with light control module (RH)ï· U3000:00 TCU - Telematics communication unit internal malfunctionï· Low Voltage Battery DTCs
NHTSA source summary · Original PDF not reviewed by Recallfolio
If you receive a customer concern about the CHECK IN light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper. The debris may enter the center of the oil filter when poking a hole in the filter wrapper during removal, and then travel through the engine and plug the cylinder deactivation oil control valve.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customer's may complain that the HVAC system only blows warm to cool air (not cold) after starting the vehicle and not moving right away. This may be caused by a closed Active Air Shutter (AAS). Under specific circumstances, the AAS has a âÂÂlearning issueâ where AAS is kept closed after startup even if the PCM requests it to be open. The shutters will open and work correctly as soon as the vehicle speed exceeds 6.25 MPH (10 KPH). NO DTC will be set when this happens.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:APPLIANCE:AIR CONDITIONER · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a rattle noise from the front suspension when driving over bumps or on a road with a wavy surface. The noise may be caused by the mounting rubber (1) because of insufficient clearance between the rubber and the metal bracket of the mounting rubber during the assembly process. To correct this issue, the mounting rubber has been modified to ensure the proper clearance.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When replacing the Body Control Module (BCM) in a 2019 Mazda3, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Use the instructions in the Repair Procedure below to configure the new BCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
During BCM replacement, MDARS may display a Configuration Error warning message. This may be caused by any of the following:ï· Poor internet connection ï· MDARS failureï· Low Battery. Perform the BCM Recovery Procedure below to manually configure the BCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CSP06 - 2019 MAZDA3 MODULE UPDATE FOR CONNECTED SERVICES: On July 6, this campaign was temporarily suspended due to software programming concerns. The concern was identified and the fix has been implemented in MDARS and validated by several dealerships on July 15. Effective immediately the CSP06 campaign is re-activated, and all affected VINs will show as open in the Warranty Vehicle Inquiry screen located in eMDCS. Please repair all affected new and used inventory at your dealership and program all affected customer vehicles as they come in for service. Important: Updated repair procedures have been posted to MGSS. Please ensure your teams use the most updated repair procedures available in MGSS under this CSP. Please have your Service Advisors and BDC employees review the customer communication from MarketingÃÂService Advisors and BDC EmployeesÃÂ and share this specific information with the customer after the vehicle has been updated under CSP (06).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a squeaking noise when sliding the front seat. This is caused by a deformed front seat side bolster that rubs on the rear console lid. To eliminate this concern, the shape of the front seats has been changed.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may not be comfortable with being notified of an engine stall due to an error when operating the clutch pedal. When the engine stalls, the charging system warning light is illuminated and a vehicle malfunction notification is received through the MyMazda APP on the mobile device. This is caused by improper control software of the PCM. To eliminate this concern, the PCM software has been modified to avoid the unnecessary malfunction notification.
Source components: ELECTRICAL SYSTEM:SOFTWARE · ENGINE AND ENGINE COOLING · POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles equipped with Smart Brake Support (SBS) may exhibit a front radar system malfunction message in the instrument cluster with DTC C1A67:04 (front radar sensor internal malfunction) stored in memory. This may be caused by water penetrating into the front radar sensor through the breather hole when exposed to a great amount of water and damaging the radar sensor, resulting in the DTC C1A67:04. To eliminate this concern, the front radar sensor has been modified.
Source components: EQUIPMENT ADAPTIVE/MOBILITY · SERVICE BRAKES.
NHTSA source summary · Original PDF not reviewed by Recallfolio
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. NOTE: Cylinder head replacement requires MASH authorization.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ï· The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: ï· The windshield is dirty ï· The FSC lens is foggy ï· There is low visibility due to rain, fog or snow ï· It is at night and there is not enough light ï· There is direct or reflected sunlight on the FSC ï· There is problem with the FSC ï· There is a problem with the AUTOHOLD control function. ï· There is a problem with the electric parking brake (EPB).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance.This concern is caused by the lid box not having enough water drainage capability which leads to the accumulation of water inside it. The water then freezes in cold weather and expands or the inner side of the lid panel absorbs the water and swells from long exposure, deforming the lid panel. To eliminate this concern, the shape of the fuel-filler lid box has been modified to have better drainage capability.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience a no start because the battery is discharged after the vehicle is parked for more than 8 hours. This may be caused by one or more of the following, resulting in excessive parasitic draw (dark current) on the battery. 1. The vehicle control system may not have gone to sleep because a key fob was left in the vehicle after the ignition switch was turned off and the doors were closed. This is caused by improper BCM control logic which allows a higher parasitic draw (approx. 6A) to continue for approximately 6 minutes until the vehicle control system goes into sleep mode. If the doors are operated frequently for car washing or luggage loading/unloading etc., it prevents the vehicle control system from sleeping during that time. 2. The parking lights may have been left on because the warning sound for lights on is a short ding, and it may not be noticed. 3. [With Full-Auto A/C] The heater control unit may not have gone to sleep because the hazard warning switch was pressed after the ignition was turned off. This is caused by improper control logic of the heater control unit.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience an engine no start due to low battery voltage on 2019-2020 Mazda3 and 2020 CX30. Inform the customer that Mazda is actively investigating this issue and apologizes for any inconvenience. Mazda would like to request both dealer and customer support to expedite a repair. Customers having this concern should be instructed to contact Mazda Roadside Assistance and have their vehicle inspected by a local dealer.
NHTSA source summary · Original PDF not reviewed by Recallfolio
On some vehicles, the Commander switch might be inoperative. This could be caused by fuse F13 (15A) being removed instead of F15 (15A) at the factory in the lower panel compartment on the left side of the steering wheel.
NHTSA source summary · Original PDF not reviewed by Recallfolio
If you receive a customer concern about the CHECK IN light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. NOTE: Cylinder head replacement requires MASH authorization.
NHTSA source summary · Original PDF not reviewed by Recallfolio
New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
Source components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS · WHEELS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When replacing the Body Control Module (BCM) in a 2019 Mazda3, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Use the instructions in the Repair Procedure below to configure the new BCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
During BCM replacement, MDARS may display a Configuration Error warning message. This may be caused by any of the following: "Poor internet connection", MDARS failure - Low Battery. Perform the BCM Recovery Procedure below to manually configure the BCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
SSPC0 - CALIFORNIA REGISTERED VEHICLES DIAGNOSTIC TROUBLE CODES (DTC) CONCERN: Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2019 CX-3, Mazda3 and MX-5 as well as 2018 Mazda6 vehicles and produced in the production date ranges below. This SSP will apply only to owners currently registered in the state of California. There are 6,715 vehicles in the VIN ranges above that are registered in the state of California. Concern Outline: On certain subject vehicles, if the vehicle sets diagnostic trouble codes (DTC) P2096 / P2097 and/or P0524, in the memory of the powertrain control module (PCM), they cannot be cleared even after the concern that created the DTC has been resolved.
NHTSA source summary · Original PDF not reviewed by Recallfolio
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats and cotters (IN/EX) are included in the new assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the HVAC system blows hot air on occasion (blows cold air, then hot air, then cold air again). The customer may notice that it is more pronounced when they first start driving the vehicle and/or when accelerating.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience an engine no start due to low battery voltage on 2019-2020 Mazda3 and 2020 CX-30. Inform the customer that Mazda is actively investigating this issue and apologizes for any inconvenience. Mazda would like to request both dealer and customer support to expedite a repair. Customers having this concern should be instructed to contact Mazda Roadside Assistance and have their vehicle inspected by a local dealer.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience a "IN-VEHICLE NETWORK MALFUNCTION" warning message in the instrument cluster with one or more of the following DTC's stored:
NHTSA source summary · Original PDF not reviewed by Recallfolio
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
NHTSA source summary · Original PDF not reviewed by Recallfolio
CSP06 - 2019 MAZDA3 MODULE UPDATE FOR CONNECTED SERVICES: On July 6, this campaign was temporarily suspended due to software programming concerns. The concern was identified and the fix has been implemented in MDARS and validated by several dealerships on July 15. Effective immediately the CSP06 campaign is re-activated, and all affected VINs will show as open in the Warranty Vehicle Inquiry screen located in eMDCS. Please repair all affected new and used inventory at your dealership and program all affected customer vehicles as they come in for service. Important: Updated repair procedures have been posted to MGSS. Please ensure your teams use the most updated repair procedures available in MGSS under this CSP. Please have your Service Advisors and BDC employees review the customer communication from Marketing âÂÂService Advisors and BDC Employeesâ and share this specific information with the customer after the vehicle has been updated under CSP (06).