The manufacturer’s record · Page 3 of 7
Original record summaries, dates and identifiers for this model-year. Records 201–300 of 612, ordered newest first. Dated records on this page: Jan 14, 2019–Jan 26, 2021.
Back to 2016 Mazda CX-9 problems & recallsThis archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
NHTSA communication ID: 10186696
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM battery voltage low input
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10186696 at NHTSANHTSA communication ID: 10186707
NHTSA source summary · Original PDF not reviewed by Recallfolio
MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10186707 at NHTSANHTSA communication ID: 10186703
NHTSA source summary · Original PDF not reviewed by Recallfolio
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
Source components: ELECTRICAL SYSTEM · EQUIPMENT · VEHICLE SPEED CONTROL.
Source record 10186703 at NHTSANHTSA communication ID: 10186698
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
Source components: WHEELS.
Source record 10186698 at NHTSANHTSA communication ID: 10186693
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Source components: ENGINE AND ENGINE COOLING · POWER TRAIN · STEERING · WHEELS.
Source record 10186693 at NHTSANHTSA communication ID: 10185181
NHTSA source summary · Original PDF not reviewed by Recallfolio
In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.
Source components: EQUIPMENT.
Source record 10185181 at NHTSANHTSA communication ID: 10185051
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
Source components: EQUIPMENT · STRUCTURE.
Source record 10185051 at NHTSANHTSA communication ID: 10185049
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
Source components: EQUIPMENT · STEERING.
Source record 10185049 at NHTSANHTSA communication ID: 10183607
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about the following MAZDA CONNECT⢠Temperature Warning message: ï· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT⢠screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10183607 at NHTSANHTSA communication ID: 10183601
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHî hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHî hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10183601 at NHTSANHTSA communication ID: 10183634
NHTSA source summary · Original PDF not reviewed by Recallfolio
MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay⢠/ Android Autoâ¢, A $1000 voucher towards the purchase or lease of a new Mazda vehicle
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10183634 at NHTSANHTSA communication ID: 10183604
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after 1200 miles to recheck the engine oil level. 4. After 1200 miles, engine at normal operating temperature, check the engine oil level on the dipstick. 5. Is the engine oil level above the low mark on the dipstick? ïÃÂ÷ Yes - No repair is necessary. ïÃÂ÷ No - Proceed to MGSS online or Workshop Manual (section 01-03 NO. 16 HIGH OIL CONSUMPTION/LEAKAGE).
Source components: ENGINE AND ENGINE COOLING.
Source record 10183604 at NHTSANHTSA communication ID: 10183590
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.
Source components: EQUIPMENT · PARKING BRAKE:ELECTRICAL · SERVICE BRAKES.
Source record 10183590 at NHTSANHTSA communication ID: 10182123
NHTSA source summary · Original PDF not reviewed by Recallfolio
Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10182123 at NHTSANHTSA communication ID: 10182122
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10182122 at NHTSANHTSA communication ID: 10182121
NHTSA source summary · Original PDF not reviewed by Recallfolio
ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com
Source components: EQUIPMENT.
Source record 10182121 at NHTSANHTSA communication ID: 10182094
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise. To eliminate this concern, the brake pad material has been changed in order to improve the rust-removing capability.
Source components: PARKING BRAKE:ELECTRICAL · SERVICE BRAKES, AIR:DISC:PADS · SERVICE BRAKES, HYDRAULIC.
Source record 10182094 at NHTSANHTSA communication ID: 10180667
NHTSA source summary · Original PDF not reviewed by Recallfolio
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaâÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10180667 at NHTSANHTSA communication ID: 10180666
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enlarged. The enlarged weatherstrip joint does not grip the door panel tight enough when it is refitted.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · STRUCTURE:BODY:DOOR.
Source record 10180666 at NHTSANHTSA communication ID: 10180546
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). NOTE: The Front and Rear Bumper Trim Kits are only to be installed on Sport and Touring Models from 2020MY and forward. The Rear Bumper Trim contained within the kit is not compatible with the Handsfree Liftgate Sensor that comes standard on the Carbon Edition (new for 2021), GT, or the Signature Models.
Source components: STRUCTURE:BODY:BUMPERS.
Source record 10180546 at NHTSANHTSA communication ID: 10179315
NHTSA source summary · Original PDF not reviewed by Recallfolio
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.
Source components: ELECTRICAL SYSTEM.
Source record 10179315 at NHTSANHTSA communication ID: 10179154
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: ï· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ï· U3003:17 (Power liftgate (PLG) control module power supply voltage high input). This may be caused by low or high vehicle battery voltage.
Source components: ELECTRICAL SYSTEM.
Source record 10179154 at NHTSANHTSA communication ID: 10179228
NHTSA source summary · Original PDF not reviewed by Recallfolio
New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
Source components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS · WHEELS.
Source record 10179228 at NHTSANHTSA communication ID: 10177847
NHTSA source summary · Original PDF not reviewed by Recallfolio
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Source components: EQUIPMENT.
Source record 10177847 at NHTSANHTSA communication ID: 10177853
NHTSA source summary · Original PDF not reviewed by Recallfolio
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10177853 at NHTSANHTSA communication ID: 10177843
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic.
Source components: ENGINE · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · POWER TRAIN.
Source record 10177843 at NHTSANHTSA communication ID: 10176983
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may notice cracks (as shown below) at one or both ends of the front bumper near the front fender / front combination light. This may be caused when driving over bumps. The bumper fascia may receive higher than expected forces, depending on driving manner and road conditions. To eliminate this concern, the internal shape and material of the front bumper fascia has been modified.
Source components: STRUCTURE:BODY:BUMPERS.
Source record 10176983 at NHTSANHTSA communication ID: 10177005
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: EQUIPMENT:ELECTRICAL.
Source record 10177005 at NHTSANHTSA communication ID: 10177012
NHTSA source summary · Original PDF not reviewed by Recallfolio
When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) have a shipping plug, as shown in the figures (M/T: black, rubber made; A/T: pink and black, with breather). This plug is for shipping use only and needs to be removed in order to re-install the original plug from the old transmission.
Source components: POWER TRAIN.
Source record 10177012 at NHTSANHTSA communication ID: 10177020
NHTSA source summary · Original PDF not reviewed by Recallfolio
SSPB9 - 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific concern in the Mazda Connect Center Display on certain 2016-2017 CX-9 vehicles produced from February 11, 2016 through April 29, 2017. The warranty coverage for an applicable repair has been extended to 7 years (84 months) from the original warranty start date, with no mileage limitation. Concern Outline: On certain subject CX-9 vehicles, internal cracks (like a spider crack) may occur in the corners of Mazda Connect center display. The cracks are internal and cannot be felt by touch. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10177020 at NHTSANHTSA communication ID: 10176977
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct the concern, the SD card hardware has been changed.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10176977 at NHTSANHTSA communication ID: 10176061
NHTSA source summary · Original PDF not reviewed by Recallfolio
Notification of Warranty Extension Program - Special Service Program (SSP) B9 2016-2017 CX-9. Internal Cracks in Mazda Connect Center Display
Source components: EQUIPMENT.
Source record 10176061 at NHTSANHTSA communication ID: 10176039
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through small gaps and carries heat along the inner walls of rear console / cup holder, causing an increase in temperature.
Source components: EQUIPMENT.
Source record 10176039 at NHTSANHTSA communication ID: 10174583
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct the concern, the SD card hardware has been changed.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10174583 at NHTSANHTSA communication ID: 10173099
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Squeak Noise: During light braking.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · SERVICE BRAKES, HYDRAULIC.
Source record 10173099 at NHTSANHTSA communication ID: 10173097
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN · SERVICE BRAKES, HYDRAULIC.
Source record 10173097 at NHTSANHTSA communication ID: 10173253
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10173253 at NHTSANHTSA communication ID: 10173098
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï· When first moving the vehicle forward or reverse from a stop. ï· When first applying the brakes while the vehicle is moving forward at slow speeds. Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise.
Source components: EQUIPMENT ADAPTIVE/MOBILITY · SERVICE BRAKES, HYDRAULIC.
Source record 10173098 at NHTSANHTSA communication ID: 10173228
NHTSA source summary · Original PDF not reviewed by Recallfolio
The ownerâÂÂs manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts. CAUTION: Be aware that when cleaning the brand emblem, never use cleaning products that are highly acidic/alkaline detergent, organic solvents or those with aggressive chemical products, otherwise, the brand emblem may become cracked and/or deformed (as shown in the example below). Always refer customers to the ownerâÂÂs manual for proper cleaning using cold or lukewarm water and a mild, neutral detergent.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10173228 at NHTSANHTSA communication ID: 10173249
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have one of the following DTCs stored in memory: ï· C1001:92 - Forward sensing camera (FSC) poor field of view ï· B14F0:92 - General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. ï· In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). ï· In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.
Source components: EQUIPMENT ADAPTIVE/MOBILITY · FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA.
Source record 10173249 at NHTSANHTSA communication ID: 10171843
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
Source components: WHEELS.
Source record 10171843 at NHTSANHTSA communication ID: 10171792
NHTSA source summary · Original PDF not reviewed by Recallfolio
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.
Source components: POWER TRAIN.
Source record 10171792 at NHTSANHTSA communication ID: 10171844
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of metal particles from the rear brake disc plates. The metal particles get caught between the brake pads and disc plates causing groove damage. To eliminate this concern, the disc plate surface honing process has been changed to reduce metal particle formation.
Source components: SERVICE BRAKES, HYDRAULIC.
Source record 10171844 at NHTSANHTSA communication ID: 10171780
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10171780 at NHTSANHTSA communication ID: 10171787
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetoothî, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Command, How to Check Navi SD Card VIN Lock.
Source components: EQUIPMENT.
Source record 10171787 at NHTSANHTSA communication ID: 10171785
NHTSA source summary · Original PDF not reviewed by Recallfolio
If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC for applicable part numbers.
Source components: ELECTRICAL SYSTEM:WIRING · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10171785 at NHTSANHTSA communication ID: 10170941
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
Source components: SERVICE BRAKES, HYDRAULIC.
Source record 10170941 at NHTSANHTSA communication ID: 10170814
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the steering wheel is off center more than 3ð even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.
Source components: STEERING.
Source record 10170814 at NHTSANHTSA communication ID: 10170813
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï· P2610:00: Instrument cluster internal engine off timer performance problem ï· P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display âÂÂF0-002â during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km).Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10170813 at NHTSANHTSA communication ID: 10170943
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10170943 at NHTSANHTSA communication ID: 10170829
NHTSA source summary · Original PDF not reviewed by Recallfolio
LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · STRUCTURE.
Source record 10170829 at NHTSANHTSA communication ID: 10170817
NHTSA source summary · Original PDF not reviewed by Recallfolio
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
Source components: EQUIPMENT.
Source record 10170817 at NHTSANHTSA communication ID: 10170663
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
Source components: ENGINE · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10170663 at NHTSANHTSA communication ID: 10170661
NHTSA source summary · Original PDF not reviewed by Recallfolio
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâÂÂs responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. ï· Mazda vehicles are manufactured with tamper-proof speedometers. ï· When a speedometer is replaced, the new speedometer will read zero (0) miles. ï· This procedure is extremely important to accurately represent actual vehicle mileage. ï· Prior to speedometer removal, complete the information required on the âÂÂSpeedometer Replacement LabelâÂÂ. Labels can only be ordered through Mazda eStore. ï· In an effort to achieve a higher level of Customer Experience and retain the value of MazdaâÂÂs vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOâÂÂs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10170661 at NHTSANHTSA communication ID: 10170656
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · SUSPENSION.
Source record 10170656 at NHTSANHTSA communication ID: 10170655
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 Km/h). The noise occurs when the road surface is wet or after the vehicle has been washed. The noise becomes more noticeable as the bumps get higher. The creaking noise is caused by the front lower arm bushing (A) making a stick-slip noise during wet road conditions. 2. A clunking noise from the front coil spring when driving over bumps. The clunking noise is due to stickslip between the front strut bearing (B) and the coil spring (C). 3. A popping noise from the bump stopper (D) when driving through gutters.To eliminate the noise, the following mass-production changes have been made: 1. The coating treatment of the lower arm bushing has been changed to reduce friction and prevent stick-slip. 2. Protectors have been installed onto the coil springs to prevent stick-slip. 3. The bump stopper has been modified and grease application has been added to prevent the stick-slip.
Source components: SUSPENSION.
Source record 10170655 at NHTSANHTSA communication ID: 10170634
NHTSA source summary · Original PDF not reviewed by Recallfolio
After parking the vehicle in temperatures below freezing, some customers may experience a lack of power with the check engine light on and DTCs P0638:00 and/or P2112:00 stored in memory. - P0638:00: Throttle valve actuator control range/performance problem (one drive cycle DTC) - P2112:00: Throttle valve actuator motor current range/performance problem (one drive cycle DTC) This concern may be caused by condensation in the intake manifold entering the throttle valve. After parking the vehicle in temperatures below freezing, the throttle valve may become frozen in the stand-by position, resulting in the symptoms listed above. To prevent this concern, the control logic of the PCM has been modified to avoid freezing the throttle valve by moving the valve at a certain time after the ignition has been turned off. NOTE: With this modification, the main relay may stay on up to 90 minutes after the ignition switch is turned off. The âÂÂBATTERY INSPECTIONâ area in the Workshop Manual will be modified to properly check for battery parasitic draw after this modification. NOTE: This Service Information is most likely applicable if the concern can be resolved by turning the ignition switch on/off when the vehicle is parked in a warmer location, such as a shop or garage.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.
Source record 10170634 at NHTSANHTSA communication ID: 10169542
NHTSA source summary · Original PDF not reviewed by Recallfolio
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.352 or later).
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10169542 at NHTSANHTSA communication ID: 10169540
NHTSA source summary · Original PDF not reviewed by Recallfolio
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10169540 at NHTSANHTSA communication ID: 10169513
NHTSA source summary · Original PDF not reviewed by Recallfolio
WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the oil cooler was missing altogether. IMPORTANT NOTE: ALWAYS REMEMBER TO INCLUDE THE ORIGINAL OIL COOLER WITH THE RETURNED TRANSMISSION CORE!
Source components: POWER TRAIN · UNKNOWN OR OTHER.
Source record 10169513 at NHTSANHTSA communication ID: 10169539
NHTSA source summary · Original PDF not reviewed by Recallfolio
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. âÂÂMazda Air Cooling Coil Coatingâ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10169539 at NHTSANHTSA communication ID: 10169543
NHTSA source summary · Original PDF not reviewed by Recallfolio
Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: - Mazda Mobile Start (MMS) - Remote Engine Start - Wireless Charging Pad - Mirror - Navigation - Rear Parking Sensors - Rear Seat Entertainment - Smartphone Screen Mirroring - Bumper Trim/Guards - Door Mirror Caps - Fog Lights - Moonroof Wind Deflector - Roof Rack - Side Window Deflectors - Splash Guards - Trailer Hitch - Thule Products - Wheels Locks - Aero Kit - Air Dam - Rear Spoiler - Tunnel Under Bars - Lower Arm Bar - Side Sill Extensions - Arm Rest - Illuminated Door sill Trim Plates - Interior Lighting
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · TRAILER HITCHES · VISIBILITY.
Source record 10169543 at NHTSANHTSA communication ID: 10169537
NHTSA source summary · Original PDF not reviewed by Recallfolio
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10169537 at NHTSANHTSA communication ID: 10169509
NHTSA source summary · Original PDF not reviewed by Recallfolio
GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.
Source components: ENGINE AND ENGINE COOLING · POWER TRAIN.
Source record 10169509 at NHTSANHTSA communication ID: 10168785
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.
Source components: ENGINE AND ENGINE COOLING.
Source record 10168785 at NHTSANHTSA communication ID: 10168139
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about: ï· Intermittent engine no start ï· Instrument cluster red security indicator light ON ï· Engine Start/Start Button Amber indicator light flashing ï· Battery discharge ï· Electrical relay buzzing noise ï· DTC B13D3:94 (Communication error with remote transmitter) stored.This may be caused by: ï· A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. ï· An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. ï· An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehiclesâÂÂs wiring harness may create unusual electrical symptoms.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10168139 at NHTSANHTSA communication ID: 10168118
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE ï· CANNOT COMMUNICATE WITH VEHICLE ï· ERROR MESSAGE INSTALLED ON ANDROID DEVICES ï· COMMUNICATION ERRORS ï· MMS CHECK MODE - Use to verify system operation (see below).
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10168118 at NHTSANHTSA communication ID: 10168072
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the CHECK ENGINE light may turn on with DTC P011A:00 (ECT sensor No.1/No.2 performance problem) stored at the same time. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing. To solve this concern, two mass production changes have been implemented. a) The concentration of the coolant has been increased so that the amount of the contained anti-rust additive is higher. b) The composition of the coolant has been changed (the ratio of the anti-rust additive has increased).
Source components: ELECTRICAL SYSTEM · ENGINE · EQUIPMENT.
Source record 10168072 at NHTSANHTSA communication ID: 10166848
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
Source components: ENGINE AND ENGINE COOLING.
Source record 10166848 at NHTSANHTSA communication ID: 10165676
NHTSA source summary · Original PDF not reviewed by Recallfolio
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.
Source components: ENGINE AND ENGINE COOLING · ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE.
Source record 10165676 at NHTSANHTSA communication ID: 10165344
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ventilation grill so that the air flows directing to the driverâÂÂs/passengerâÂÂs face. The following may be the cause: 1) The A/C compressor ON/OFF control is not operating correctly, causing a problem with the air temperature control. 1) The air conditioner may not be cool enough due to inadequate amount of the refrigerant, due to leakage or overcharging. 2) The control of the amount of air blown is incorrect. 3) The adjustable range of the side ventilation grills is not appropriate.
Source components: EQUIPMENT · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10165344 at NHTSANHTSA communication ID: 10165350
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Source components: ENGINE AND ENGINE COOLING · STRUCTURE:BODY:HOOD.
Source record 10165350 at NHTSANHTSA communication ID: 10164046
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB interference with the harness of the rear parking sensor (when the USB power outlet is broken).To correct this issue, the configuration of the USB power outlet has been changed to improve durability.
Source components: BACK OVER PREVENTION.
Source record 10164046 at NHTSANHTSA communication ID: 10163827
NHTSA source summary · Original PDF not reviewed by Recallfolio
After the installation of a new instrument cluster, the message "Fctry" or âÃÂÃÂFactoryâÃÂàis displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10163827 at NHTSANHTSA communication ID: 10163334
NHTSA source summary · Original PDF not reviewed by Recallfolio
The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.
Source components: EQUIPMENT.
Source record 10163334 at NHTSANHTSA communication ID: 10163327
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have one of the following DTCs stored in memory: C1001:92 - Forward sensing camera (FSC) poor field of view. B14F0:92 - General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details. If the vehicle has this DTC, DO NOT replace the FSC. Read below.
Source components: FORWARD COLLISION AVOIDANCE · FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA.
Source record 10163327 at NHTSANHTSA communication ID: 10163356
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10163356 at NHTSANHTSA communication ID: 10163355
NHTSA source summary · Original PDF not reviewed by Recallfolio
While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary.
Source components: ENGINE AND ENGINE COOLING · ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER.
Source record 10163355 at NHTSANHTSA communication ID: 10163367
NHTSA source summary · Original PDF not reviewed by Recallfolio
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
Source components: EQUIPMENT · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10163367 at NHTSANHTSA communication ID: 10163333
NHTSA source summary · Original PDF not reviewed by Recallfolio
Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and installing IDS 113. This SA will be updated when more information is available.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10163333 at NHTSANHTSA communication ID: 10162027
NHTSA source summary · Original PDF not reviewed by Recallfolio
ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/
Source components: EQUIPMENT.
Source record 10162027 at NHTSANHTSA communication ID: 10162014
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaâÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software.Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10162014 at NHTSANHTSA communication ID: 10160583
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
Source components: STEERING · STEERING: STEERING WHEEL/HANDLE BAR.
Source record 10160583 at NHTSANHTSA communication ID: 10160555
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 - Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.
Source components: POWER TRAIN.
Source record 10160555 at NHTSANHTSA communication ID: 10160575
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10160575 at NHTSANHTSA communication ID: 10159278
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the rear door(s). This concern is caused by insufficient weatherstrip gripping force. To eliminate this concern, the shape of the weatherstrip has been changed.
Source components: STRUCTURE:BODY:DOOR.
Source record 10159278 at NHTSANHTSA communication ID: 10159204
NHTSA source summary · Original PDF not reviewed by Recallfolio
There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Source components: SUSPENSION:FRONT:WHEEL BEARING · WHEELS.
Source record 10159204 at NHTSANHTSA communication ID: 10159198
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY⢠/ ANDROID AUTO⢠FREQUENTLY ASKED QUESTIONS (FAQ)
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10159198 at NHTSANHTSA communication ID: 10159201
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE - If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.
Source components: EQUIPMENT.
Source record 10159201 at NHTSANHTSA communication ID: 10155438
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied to the A/C vent cover clip, resulting in a loose or dislodged vent cover. To eliminate this concern, the clip position and configuration of the rear A/C vent cover have been changed to improve its durability.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10155438 at NHTSANHTSA communication ID: 10155442
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY⢠/ ANDROID AUTO⢠FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10155442 at NHTSANHTSA communication ID: 10154879
NHTSA source summary · Original PDF not reviewed by Recallfolio
In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT · FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY · FUEL SYSTEM, GASOLINE.
Source record 10154879 at NHTSANHTSA communication ID: 10154529
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.
Source components: EXTERIOR LIGHTING · EXTERIOR LIGHTING:HEADLIGHTS · EXTERIOR LIGHTING:TAIL LIGHTS.
Source record 10154529 at NHTSANHTSA communication ID: 10154530
NHTSA source summary · Original PDF not reviewed by Recallfolio
While stopped with the transmission in Park position, some vehicles may exhibit concerns that the liftgate unlatches itself without pressing the liftgate opener switch (1) or it will not unlatch when pressing the liftgate opener switch (1). NOTE: The liftgate (power or manual type) will not unlatch or open by itself while the vehicle is being driven. This concern can only occur while the vehicle is stopped and in the Park position. This concern may be caused by water entry into the liftgate, through the garnish mounting area or outer panel. Condensation water may enter into the liftgate and drip onto the liftgate opener switch causing corrosion. The corrosion may create a poor contact or short in the liftgate opener switch. To eliminate this concern in the future, the structure of the liftgate opener switch has been improved.
Source components: LATCHES/LOCKS/LINKAGES · STRUCTURE:BODY:HATCHBACK/LIFTGATE.
Source record 10154530 at NHTSANHTSA communication ID: 10154450
NHTSA source summary · Original PDF not reviewed by Recallfolio
When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the "P" position and the engine shuts off normally, the ignition may stay on (in accessory mode). NOTE: This TSB only applies if the selector lever knob is BHN2-46-030* or BHN4-46-030* with the lock release button. If not, this TSB does not apply. This may be caused by the lock release button in the selector lever knob sticking in the pressed position. An improper production process is causing an internal part to expand with moisture and interfere with other parts. To eliminate this concern, the production process has been modified.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:IGNITION.
Source record 10154450 at NHTSANHTSA communication ID: 10154457
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
Source components: ELECTRICAL SYSTEM.
Source record 10154457 at NHTSANHTSA communication ID: 10153337
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
Source components: EQUIPMENT.
Source record 10153337 at NHTSANHTSA communication ID: 10153303
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)
Source components: EQUIPMENT.
Source record 10153303 at NHTSANHTSA communication ID: 10153318
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Source components: STEERING.
Source record 10153318 at NHTSANHTSA communication ID: 10153339
NHTSA source summary · Original PDF not reviewed by Recallfolio
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.
Source record 10153339 at NHTSA