The manufacturer’s record · Page 2 of 6
Original record summaries, dates and identifiers for this model-year. Records 101–200 of 512, ordered newest first. Dated records on this page: Feb 8, 2021–Feb 16, 2023.
Back to 2017 Mazda CX-9 problems & recallsThis archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
NHTSA communication ID: 10232277
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
Source components: STEERING · STEERING: STEERING WHEEL/HANDLE BAR · UNKNOWN OR OTHER.
Source record 10232277 at NHTSANHTSA communication ID: 10232269
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold flange (2) on the cylinder head.
Source components: ENGINE AND ENGINE COOLING · ENGINE AND ENGINE COOLING:EXHAUST SYSTEM.
Source record 10232269 at NHTSANHTSA communication ID: 10232301
NHTSA source summary · Original PDF not reviewed by Recallfolio
The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized and causes the coupling component to fit loosely. The pinion shaft head (3) then contacts the differential case and causes a crack.
Source components: POWER TRAIN.
Source record 10232301 at NHTSANHTSA communication ID: 10232266
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P0301:00, P0302:00, P0303:00, P0304:00.NOTE: Only turbo engines are applicable; non-turbo engines are NOT applicable. In most cases, DTCs P030X stores, but sometimes not. Sometimes the CHECK ENGINE light does not recognize this engine concern. This is caused by the variable valve in the exhaust manifold seizing and causing the exhaust port to become hot and the exhaust valve seat to wear unevenly, resulting in compression leakage. To eliminate this concern, the design of the exhaust manifold has been modified.
Source components: ENGINE AND ENGINE COOLING.
Source record 10232266 at NHTSANHTSA communication ID: 10232300
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.
Source record 10232300 at NHTSANHTSA communication ID: 10230882
NHTSA source summary · Original PDF not reviewed by Recallfolio
The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing in the coupling is seized and causes the coupling component to fit loosely. The pinion shaft head then contacts the differential case and causes a crack.
Source components: POWER TRAIN.
Source record 10230882 at NHTSANHTSA communication ID: 10230865
NHTSA source summary · Original PDF not reviewed by Recallfolio
When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.
Source components: ENGINE AND ENGINE COOLING.
Source record 10230865 at NHTSANHTSA communication ID: 10230890
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: - Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head. - Residual stress generated during production in the cylinder head material may be greater than expected. The external force from the exhaust system when driving over bumps may cause unexpected force to certain areas of the cylinder head. To eliminate this concern, the design of the exhaust manifold gasket and the cylinder head has been modified to reduce the force on the cylinder head.
Source components: ENGINE AND ENGINE COOLING · ENGINE AND ENGINE COOLING:EXHAUST SYSTEM.
Source record 10230890 at NHTSANHTSA communication ID: 10230875
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
Source components: SERVICE BRAKES.
Source record 10230875 at NHTSANHTSA communication ID: 10230888
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT applicable). - In most cases, P030X is stored, but sometimes not. - Sometimes the CHECK ENGINE light does not recognize this engine concern. This is caused by the variable valve in the exhaust manifold seizing and causing the exhaust port to become hot and the exhaust valve seat to wear unevenly, resulting in compression leakage. To eliminate this concern, the design of the exhaust manifold has been modified.
Source components: ENGINE AND ENGINE COOLING.
Source record 10230888 at NHTSANHTSA communication ID: 10228657
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
Source components: SERVICE BRAKES, HYDRAULIC.
Source record 10228657 at NHTSANHTSA communication ID: 10228651
NHTSA source summary · Original PDF not reviewed by Recallfolio
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
Source components: EQUIPMENT.
Source record 10228651 at NHTSANHTSA communication ID: 10228660
NHTSA source summary · Original PDF not reviewed by Recallfolio
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disc plateâÂÂs surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit grooves in rear brake disc plate(s). This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of metal particles from the rear brake disc plates. The metal particles get caught between the brake pads and disc plates causing groove damage. To eliminate this concern, the disc plate surface honing process has been changed to reduce metal particle formation. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. This is caused by rust on the brake disc plateâÂÂs surface. NOTE: The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.
Source components: SERVICE BRAKES, HYDRAULIC.
Source record 10228660 at NHTSANHTSA communication ID: 10228648
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Source components: ENGINE AND ENGINE COOLING.
Source record 10228648 at NHTSANHTSA communication ID: 10226834
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into the R position.
Source components: ELECTRICAL SYSTEM.
Source record 10226834 at NHTSANHTSA communication ID: 10226814
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
Source components: SUSPENSION.
Source record 10226814 at NHTSANHTSA communication ID: 10226924
NHTSA source summary · Original PDF not reviewed by Recallfolio
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple CarplayâÃÂâ/ Android AutoâÃÂâ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)
Source components: ELECTRICAL SYSTEM.
Source record 10226924 at NHTSANHTSA communication ID: 10226923
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.
Source components: ELECTRICAL SYSTEM · VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM.
Source record 10226923 at NHTSANHTSA communication ID: 10225777
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by one of two things. Cause 1: [For 2016-2022 CX-9 with VINS lower than JM3TC******617612 (produced before April 7, 2022)] The condenser is corroded causing leakage of the A/C refrigerant. To eliminate this concern, the anti-corrosion performance of the condenser tube has been improved. Cause 2: [For all 2016-2022 CX-9] The low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser has deteriorated because the structure around the outlet pipe on the low-temperature side of the air conditioner condenser allows mud and salt water to adhere easily. There is no mass production change, but an improved condenser was designed as needed.
Source components: EQUIPMENT.
Source record 10225777 at NHTSANHTSA communication ID: 10225767
NHTSA source summary · Original PDF not reviewed by Recallfolio
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.
Source components: POWER TRAIN.
Source record 10225767 at NHTSANHTSA communication ID: 10225724
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Source components: STRUCTURE.
Source record 10225724 at NHTSANHTSA communication ID: 10225761
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.
Source components: ELECTRICAL SYSTEM.
Source record 10225761 at NHTSANHTSA communication ID: 10222564
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. When returning from fast idle to normal, the stuck valve suddenly opens due to thermal change around it which causes abnormal noise. To eliminate this concern, the internal design of the exhaust manifold has been modified.
Source components: POWER TRAIN.
Source record 10222564 at NHTSANHTSA communication ID: 10218724
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by the low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser deteriorating because the structure around the outlet pipe on the low-temperature side of the air conditioner condenser allows mud and salt water to adhere easily. There is no mass production change, but an improved condenser was designed as needed.
Source components: EQUIPMENT.
Source record 10218724 at NHTSANHTSA communication ID: 10218720
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: ELECTRICAL SYSTEM.
Source record 10218720 at NHTSANHTSA communication ID: 10218719
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below
Source components: LATCHES/LOCKS/LINKAGES.
Source record 10218719 at NHTSANHTSA communication ID: 10217209
NHTSA source summary · Original PDF not reviewed by Recallfolio
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
Source components: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER.
Source record 10217209 at NHTSANHTSA communication ID: 10215280
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: - Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head. - Residual stress generated during production in the cylinder head material may be greater than expected. The external force from the exhaust system when driving over bumps may cause unexpected force to certain areas of the cylinder head. To eliminate this concern, the design of the exhaust manifold gasket and the cylinder head has been modified to reduce the force on the cylinder head.
Source components: ENGINE AND ENGINE COOLING.
Source record 10215280 at NHTSANHTSA communication ID: 10215274
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Source components: ELECTRICAL SYSTEM.
Source record 10215274 at NHTSANHTSA communication ID: 10215244
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about scratches on the instrument cluster lens.
Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL · EQUIPMENT · UNKNOWN OR OTHER.
Source record 10215244 at NHTSANHTSA communication ID: 10215238
NHTSA source summary · Original PDF not reviewed by Recallfolio
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE.
Source record 10215238 at NHTSANHTSA communication ID: 10213201
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).
Source components: ELECTRICAL SYSTEM.
Source record 10213201 at NHTSANHTSA communication ID: 10213185
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
Source components: SUSPENSION.
Source record 10213185 at NHTSANHTSA communication ID: 10213121
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.
Source components: COMMUNICATION:MANUFACTURER TELEMATICS · ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:INFOTAINMENT · UNKNOWN OR OTHER.
Source record 10213121 at NHTSANHTSA communication ID: 10210887
NHTSA source summary · Original PDF not reviewed by Recallfolio
Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10210887 at NHTSANHTSA communication ID: 10210867
NHTSA source summary · Original PDF not reviewed by Recallfolio
The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.
Source components: ENGINE AND ENGINE COOLING.
Source record 10210867 at NHTSANHTSA communication ID: 10210902
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the steering wheel is off center more than 3ð even when driving straight on a flat road.
Source components: STEERING.
Source record 10210902 at NHTSANHTSA communication ID: 10210847
NHTSA source summary · Original PDF not reviewed by Recallfolio
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
Source components: EQUIPMENT.
Source record 10210847 at NHTSANHTSA communication ID: 10210842
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: ELECTRICAL SYSTEM.
Source record 10210842 at NHTSANHTSA communication ID: 10209761
NHTSA source summary · Original PDF not reviewed by Recallfolio
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10209761 at NHTSANHTSA communication ID: 10209782
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Cause: Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Mass-Production Change: None 2016-2018 CX-9 (Squeak noise): During light braking. Cause: Occurs when the front brake pads have been worn to certain levels. As the pads wear, the chamfer goes away and the grease between the pad and the shim deteriorates. Mass-Production Change: As of Apr. 27, 2018, the chamfer shape of the brake pad was improved to increase durability.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · SERVICE BRAKES, HYDRAULIC.
Source record 10209782 at NHTSANHTSA communication ID: 10209778
NHTSA source summary · Original PDF not reviewed by Recallfolio
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10209778 at NHTSANHTSA communication ID: 10209746
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: ELECTRICAL SYSTEM:SOFTWARE.
Source record 10209746 at NHTSANHTSA communication ID: 10209752
NHTSA source summary · Original PDF not reviewed by Recallfolio
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Source components: EQUIPMENT:MECHANICAL · POWER TRAIN · WHEELS.
Source record 10209752 at NHTSANHTSA communication ID: 10209784
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb the movement of the air intake actuator, resulting in the damaged gear. To eliminate this concern, grease application to the air intake link mechanism to the link pin has been reduced.
Source components: ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10209784 at NHTSANHTSA communication ID: 10209774
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/or parking environment, the odor may be more noticeable. The odor may be caused by evaporative gas from the gas outlet vent.
Source components: FUEL SYSTEM, GASOLINE.
Source record 10209774 at NHTSANHTSA communication ID: 10208564
NHTSA source summary · Original PDF not reviewed by Recallfolio
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Source components: POWER TRAIN · SUSPENSION:FRONT:WHEEL BEARING.
Source record 10208564 at NHTSANHTSA communication ID: 10208556
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Source components: ENGINE AND ENGINE COOLING · POWER TRAIN · SERVICE BRAKES, HYDRAULIC · STEERING.
Source record 10208556 at NHTSANHTSA communication ID: 10208568
NHTSA source summary · Original PDF not reviewed by Recallfolio
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.
Source components: POWER TRAIN · POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT.
Source record 10208568 at NHTSANHTSA communication ID: 10208558
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: ELECTRICAL SYSTEM.
Source record 10208558 at NHTSANHTSA communication ID: 10208567
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Source components: STRUCTURE.
Source record 10208567 at NHTSANHTSA communication ID: 10208554
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.
Source components: STRUCTURE · UNKNOWN OR OTHER.
Source record 10208554 at NHTSANHTSA communication ID: 10206938
NHTSA source summary · Original PDF not reviewed by Recallfolio
Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock
Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT.
Source record 10206938 at NHTSANHTSA communication ID: 10205994
NHTSA source summary · Original PDF not reviewed by Recallfolio
Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Source components: ELECTRICAL SYSTEM.
Source record 10205994 at NHTSANHTSA communication ID: 10206004
NHTSA source summary · Original PDF not reviewed by Recallfolio
Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.
Source components: STRUCTURE.
Source record 10206004 at NHTSANHTSA communication ID: 10205999
NHTSA source summary · Original PDF not reviewed by Recallfolio
Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2).
Source components: ENGINE AND ENGINE COOLING.
Source record 10205999 at NHTSANHTSA communication ID: 10203768
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10203768 at NHTSANHTSA communication ID: 10203759
NHTSA source summary · Original PDF not reviewed by Recallfolio
For improvement of electrical diagnosis, the SKYACTIVî Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVî vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10203759 at NHTSANHTSA communication ID: 10202686
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head. Residual stress generated during production in the cylinder head material may be greater than expected. The external force from the exhaust system when driving over bumps may cause unexpected force to certain areas of the cylinder head. To eliminate this concern, the design of the exhaust manifold gasket and the cylinder head has been modified to reduce the force on the cylinder head.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10202686 at NHTSANHTSA communication ID: 10202695
NHTSA source summary · Original PDF not reviewed by Recallfolio
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.
Source components: FUEL SYSTEM, GASOLINE · FUEL SYSTEM, OTHER.
Source record 10202695 at NHTSANHTSA communication ID: 10202693
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
Source components: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10202693 at NHTSANHTSA communication ID: 10201864
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10201864 at NHTSANHTSA communication ID: 10201777
NHTSA source summary · Original PDF not reviewed by Recallfolio
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10201777 at NHTSANHTSA communication ID: 10201772
NHTSA source summary · Original PDF not reviewed by Recallfolio
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaâÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10201772 at NHTSANHTSA communication ID: 10201767
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic EPB caliper release timing is too late for the movement of the vehicle. NOTE: Frequent usage of the EPB automatic release function may promote uneven rear brake pad wear. To eliminate these concerns, the EPB control module logic has been modified.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · PARKING BRAKE:ELECTRICAL.
Source record 10201767 at NHTSANHTSA communication ID: 10201768
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00 - Gear shifting malfunction, P1738:00 Automatic transaxle internal malfunction. This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.
Source components: POWER TRAIN.
Source record 10201768 at NHTSANHTSA communication ID: 10201863
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10201863 at NHTSANHTSA communication ID: 10200933
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Source components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY · ENGINE AND ENGINE COOLING.
Source record 10200933 at NHTSANHTSA communication ID: 10200527
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service bulletin provides information regarding the proper use of the driverâÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
Source components: EQUIPMENT.
Source record 10200527 at NHTSANHTSA communication ID: 10200940
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10200940 at NHTSANHTSA communication ID: 10200528
NHTSA source summary · Original PDF not reviewed by Recallfolio
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.
Source components: EQUIPMENT:ELECTRICAL:INFOTAINMENT.
Source record 10200528 at NHTSANHTSA communication ID: 10199713
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit an occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While closing the EGR valve, carbon deposit etc. pinched at the valve seat prevents the valve from closing completely. 2. The closed position of the EGR valve is learned improperly as it is not equipped with a position sensor. 3. While idling, the EGR gas improperly mixes with fresh air through the EGR valve that is not closed properly. 4. Misfire occurs. To eliminate this concern, the control software of the PCM has been modified (for service) to force the learning of the closed position of the EGR valve when a misfire is detected at idle.
Source components: ENGINE AND ENGINE COOLING.
Source record 10199713 at NHTSANHTSA communication ID: 10199719
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through small gaps and carries heat along the inner walls of rear console / cup holder, causing an increase in temperature.
Source components: EQUIPMENT.
Source record 10199719 at NHTSANHTSA communication ID: 10199714
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
Source components: WHEELS.
Source record 10199714 at NHTSANHTSA communication ID: 10199634
NHTSA source summary · Original PDF not reviewed by Recallfolio
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaâÂÂs continuing efforts to improve safety and reduce driver distraction.
Source components: EQUIPMENT.
Source record 10199634 at NHTSANHTSA communication ID: 10198679
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10198679 at NHTSANHTSA communication ID: 10198685
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.
Source components: AIR BAGS.
Source record 10198685 at NHTSANHTSA communication ID: 10198673
NHTSA source summary · Original PDF not reviewed by Recallfolio
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See âÂÂMazda Approved Key Cutting Machineâ table.
Source components: EQUIPMENT.
Source record 10198673 at NHTSANHTSA communication ID: 10198689
NHTSA source summary · Original PDF not reviewed by Recallfolio
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
Source components: EQUIPMENT.
Source record 10198689 at NHTSANHTSA communication ID: 10198691
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Source components: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS.
Source record 10198691 at NHTSANHTSA communication ID: 10198677
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10198677 at NHTSANHTSA communication ID: 10198568
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.
Source components: SERVICE BRAKES.
Source record 10198568 at NHTSANHTSA communication ID: 10198571
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cycle ends. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error. To correct the concern, the SD card hardware has been changed.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10198571 at NHTSANHTSA communication ID: 10198574
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
Source components: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS.
Source record 10198574 at NHTSANHTSA communication ID: 10194887
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.
Source components: EQUIPMENT ADAPTIVE/MOBILITY · EXTERIOR LIGHTING · FORWARD COLLISION AVOIDANCE · LANE DEPARTURE.
Source record 10194887 at NHTSANHTSA communication ID: 10194891
NHTSA source summary · Original PDF not reviewed by Recallfolio
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.
Source components: EQUIPMENT.
Source record 10194891 at NHTSANHTSA communication ID: 10194782
NHTSA source summary · Original PDF not reviewed by Recallfolio
The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.
Source components: POWER TRAIN.
Source record 10194782 at NHTSANHTSA communication ID: 10194714
NHTSA source summary · Original PDF not reviewed by Recallfolio
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Source components: POWER TRAIN.
Source record 10194714 at NHTSANHTSA communication ID: 10194659
NHTSA source summary · Original PDF not reviewed by Recallfolio
When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGINE button. The aftermarket accessory may create electrical interference, which may interfere with programming.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10194659 at NHTSANHTSA communication ID: 10194657
NHTSA source summary · Original PDF not reviewed by Recallfolio
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10194657 at NHTSANHTSA communication ID: 10194762
NHTSA source summary · Original PDF not reviewed by Recallfolio
Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method
Source components: EQUIPMENT.
Source record 10194762 at NHTSANHTSA communication ID: 10191538
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay⢠/ Android Autoâ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions
Source components: EQUIPMENT.
Source record 10191538 at NHTSANHTSA communication ID: 10190971
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA CONNECT Symptom Troubleshooting (6th Generation Vehicles). Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source components: EQUIPMENT.
Source record 10190971 at NHTSANHTSA communication ID: 10189814
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA SERVICE PROGRAM (MSP49), Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. The noise can also be duplicated by gently bouncing the right rear suspension (i.e. simulating the movement of a passenger exiting the right rear door). The creaking noise may be caused by stick-slip between the upper spring seat rubber and the coil spring.
Source components: SUSPENSION.
Source record 10189814 at NHTSANHTSA communication ID: 10189797
NHTSA source summary · Original PDF not reviewed by Recallfolio
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.
Source components: ELECTRICAL SYSTEM.
Source record 10189797 at NHTSANHTSA communication ID: 10189816
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
Source components: STEERING.
Source record 10189816 at NHTSANHTSA communication ID: 10189822
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.
Source components: STRUCTURE.
Source record 10189822 at NHTSANHTSA communication ID: 10188047
NHTSA source summary · Original PDF not reviewed by Recallfolio
MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10188047 at NHTSANHTSA communication ID: 10188042
NHTSA source summary · Original PDF not reviewed by Recallfolio
MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10188042 at NHTSANHTSA communication ID: 10188016
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Source components: ELECTRICAL SYSTEM.
Source record 10188016 at NHTSA