The vehicle dossier US · 2010
2010 Volkswagen
ROUTANProblems & recalls
240 distinct owner reports in the NHTSA snapshot. Electrical system appears in 150 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 240 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 15 years with reports.
70,000 miles is the median among 197 reports with usable mileage. The middle half spans 33,000–103,340 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
2 recall campaigns on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
ELECTRICAL SYSTEM:IGNITION:SWITCHCampaign 15V194000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Manufacturer’s stated response
Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
Manufacturer campaign: 28H1
Read campaign 15V194000 at NHTSAELECTRICAL SYSTEM:IGNITION:SWITCHCampaign 11V151000
Reported concern
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2010 ROUTAN VEHICLES MANUFACTURED FROM OCTOBER 2009 THROUGH JUNE 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Manufacturer’s stated response
DEALERS WILL REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JUNE 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Manufacturer campaign: 28G1/U8
Read campaign 11V151000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
377 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
VOS-26-21This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform …NHTSA ID 11030847
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform initial operation, software configuration, SVM updates for any control module(s) etc.
Campaign / software reference: VOS-26-21
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11030847 at NHTSAVOS-26-15This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the f…NHTSA ID 11030829
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the following components - Fill and bleed cooling system issue, N493, J338, Camshaft, V465 etc. Use this test for all the basic setting. You will need to select the component you need to run the basic settings. But there are also stand-alone tests for each of those components.
Campaign / software reference: VOS-26-15
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11030829 at NHTSAVOS-26-01This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the ba…NHTSA ID 11028490
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:
Campaign / software reference: VOS-26-01
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11028490 at NHTSAV4016012043146_4What is and what is not a leaking suspension strut.NHTSA ID 11026184
What is and what is not a leaking suspension strut.
Components: SUSPENSION. Confirm detailed applicability in the original document.
Source record 11026184 at NHTSAV0017132033846_24Fuel AdditiveNHTSA ID 11021378
Fuel Additive
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11021378 at NHTSAV4616012043146_3How to identify and when to replace a leaking strutNHTSA ID 11021372
How to identify and when to replace a leaking strut
Components: SUSPENSION. Confirm detailed applicability in the original document.
Source record 11021372 at NHTSAV1917012022548_14Identifying and Mixing Engine CoolantNHTSA ID 11014949
Identifying and Mixing Engine Coolant
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11014949 at NHTSACampTip_RNA_VWVehicle Concerns Before Recall Repair AvailableNHTSA ID 11010011
Vehicle Concerns Before Recall Repair Available
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11010011 at NHTSAV3718022033975_13Fluid requirementsNHTSA ID 11008861
Fluid requirements
Components: POWER TRAIN. Confirm detailed applicability in the original document.
Source record 11008861 at NHTSATT 00-24-01Wind & Water Leak CheckingNHTSA ID 11008846
Wind & Water Leak Checking
Components: STRUCTURE:BODY. Confirm detailed applicability in the original document.
Source record 11008846 at NHTSAV691901201047916Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.NHTSA ID 10249138
Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 10249138 at NHTSAV871810204370421Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation numberNHTSA ID 10245617
Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
Components: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. Confirm detailed applicability in the original document.
Source record 10245617 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
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