The vehicle dossier US · 2009
2009 Volkswagen
ROUTANProblems & recalls
294 distinct owner reports in the NHTSA snapshot. Electrical system appears in 151 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 294 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 15 years with reports.
65,000 miles is the median among 249 reports with usable mileage. The middle half spans 36,000–93,776 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
6 recall campaigns on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVECampaign 16V083000
Reported concern
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Manufacturer’s stated response
VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.
Manufacturer campaign: Not yet assigned
Read campaign 16V083000 at NHTSAELECTRICAL SYSTEM:IGNITION:SWITCHCampaign 15V194000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Manufacturer’s stated response
Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
Manufacturer campaign: 28H1
Read campaign 15V194000 at NHTSAELECTRICAL SYSTEM:IGNITIONCampaign 14V396000
Reported concern
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Manufacturer’s stated response
Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8. Note: This campaign is an expansion of NHTSA Recall No. 11V-151.
Manufacturer campaign: 28G1/U8
Read campaign 14V396000 at NHTSASUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLYCampaign 14V055000
Reported concern
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Manufacturer’s stated response
Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Manufacturer campaign: ENGF0216-3
Read campaign 14V055000 at NHTSAELECTRICAL SYSTEM:WIRINGCampaign 10V252000
Reported concern
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 ROUTAN VEHICLES MANUFACTURED FROM JUNE 2008 THROUGH JULY 2009. THESE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPER ROUTED WIRE HARNESS THAT MAY HAVE A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET CAN MAKE CONTACT AND WEAR THROUGH THE WIRE INSULATION. CONTACT WITH A 12V POWER FEED CIRCUIT WITHIN THE HARNESS MAY CAUSE A HIGH RESISTIVE SHORT CIRCUIT WITHIN THE LATCH MECHANISM LOCATED INSIDE OF THE SLIDING DOOR.
Manufacturer’s stated response
VOLKSWAGEN WILL INSPECT THE SLIDING DOOR WIRE TRACK WIRE ASSEMBLY AND THE SLIDING DOOR POWER DRIVE UNIT WIRE ASSEMBLY FOR DAMAGE, REPAIR/REPLACE AS NECESSARY, TIE STRAP THE TWO HARNESSES TOGETHER AND ROUTE THE HARNESSES UNDER THE SLIDING DOOR WEATHER STRIP. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 15, 2010. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Manufacturer campaign: 97S8/T7
Read campaign 10V252000 at NHTSAEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUALCampaign 09V244000
Reported concern
VOLKSWAGEN IS RECALLING 18,500 MY 2009 ROUTAN VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE OWNER'S MANUAL WAS PRINTED WITHOUT THE FMVSS NO. 208 REQUIRED INFORMATION EXPLAINING THAT NO OBJECTS SHOULD BE PLACED OVER THE OR NEAR THE AIR BAG ON THE INSTRUMENT PANEL.
Manufacturer’s stated response
DEALERS WILL SEND AN OWNER'S MANUAL INSERT CONTAINING THE REQUIRED AIR BAG INFORMATION FOR OWNER INSTALLATION OR DEALERS WILL INSTALL IN THE EVENT THE OWNER PREFERS ASSISTANCE FROM THE DEALER. THE RECALL BEGAN ON JULY 31, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Manufacturer campaign: S6
Read campaign 09V244000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
356 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
VOS-26-21This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform …NHTSA ID 11030847
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform initial operation, software configuration, SVM updates for any control module(s) etc.
Campaign / software reference: VOS-26-21
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11030847 at NHTSAVOS-26-15This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the f…NHTSA ID 11030829
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the following components - Fill and bleed cooling system issue, N493, J338, Camshaft, V465 etc. Use this test for all the basic setting. You will need to select the component you need to run the basic settings. But there are also stand-alone tests for each of those components.
Campaign / software reference: VOS-26-15
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11030829 at NHTSAVOS-26-01This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the ba…NHTSA ID 11028490
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:
Campaign / software reference: VOS-26-01
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11028490 at NHTSAV4016012043146_4What is and what is not a leaking suspension strut.NHTSA ID 11026184
What is and what is not a leaking suspension strut.
Components: SUSPENSION. Confirm detailed applicability in the original document.
Source record 11026184 at NHTSAV0017132033846_24Fuel AdditiveNHTSA ID 11021378
Fuel Additive
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11021378 at NHTSAV4616012043146_3How to identify and when to replace a leaking strutNHTSA ID 11021372
How to identify and when to replace a leaking strut
Components: SUSPENSION. Confirm detailed applicability in the original document.
Source record 11021372 at NHTSAV1917012022548_14Identifying and Mixing Engine CoolantNHTSA ID 11014949
Identifying and Mixing Engine Coolant
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11014949 at NHTSACampTip_RNA_VWVehicle Concerns Before Recall Repair AvailableNHTSA ID 11010011
Vehicle Concerns Before Recall Repair Available
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11010011 at NHTSAV3718022033975_13Fluid requirementsNHTSA ID 11008861
Fluid requirements
Components: POWER TRAIN. Confirm detailed applicability in the original document.
Source record 11008861 at NHTSATT 00-24-01Wind & Water Leak CheckingNHTSA ID 11008846
Wind & Water Leak Checking
Components: STRUCTURE:BODY. Confirm detailed applicability in the original document.
Source record 11008846 at NHTSAV691901201047916Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.NHTSA ID 10249138
Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 10249138 at NHTSAV871810204370421Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation numberNHTSA ID 10245617
Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
Components: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. Confirm detailed applicability in the original document.
Source record 10245617 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
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