Original record summaries, dates and identifiers for this model-year. Records 301–400 of 472, ordered newest first. Dated records on this page: Apr 15, 2016–Jan 5, 2018.
Read the applicability before drawing a conclusion.
This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
Jan 5, 2018Service Bulletin/Repair Instructions
15-215-18
NHTSA communication ID: 10130280
NHTSA source summary · Original PDF not reviewed by Recallfolio
Models with FujitsuTEN (F10) Gen 2.0 / 2.1 Navigation or Display Audio Head Units ONLY. This bulletin provides a repair procedure to address specific, confirmed customer concerns of: ? Audio output interruption every 2-3 seconds when listening to AM or FM radio broadcasts ? No audio output at all when attempting to listen to a HD Radio broadcast.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The corrected update files are now available for download from Subarunet. TSB 15-20516R has been revised with new file names where applicable and re-posted to STIS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files then loading them onto two flash drives for audio unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
NOTE: The Airbag systems used on previous and current WRX, STI and Tribeca models are NOT equipped with EDR functionality. This Bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system. The function of the EDR is best explained using the following statements found in the vehicle Owner?s Manual: ?This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations such as an airbag deployment or hitting a road obstacle, data that will assist in the understanding how a vehicle?s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: ? How various systems in your vehicle were operating; ? Whether or not the driver and passenger safety belts were buckled/fastened; ? How far (if at all) the driver was depressing the accelerator and/or brake pedal; ? How fast the vehicle was traveling. This data can help provide a better understanding of the circumstances in which crashes and injuries occur.
Source components: AIR BAGS · ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of reprogramming files to optimize the ECM for control of battery charging functions. Depending on vehicle use conditions, the battery state of charge value may differ slightly from the actual value. The new logic will enhance charging system control and result in improved battery life.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces the availability of reprogramming files to optimize the ECM and address the following customer concerns: ? Check Engine light coming on (with DTC P05A0 stored in memory). ? Potential battery discharge (dead battery) after repeated periods of short-trip driving. ? A high (or ?hanging?) engine RPM after depressing the clutch pedal (Forester only).
NHTSA source summary · Original PDF not reviewed by Recallfolio
ALL OUTBACKS AND 5-DOOR IMPREZA MODELS ONLY. This bulletin announces a design change of the tonneau cover assembly to address customer concerns of the handle portion coming loose. The handle has been changed to optimize retention and made available as a service part separate from the tonneau cover.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a service procedure to address isolated customer concerns of a rattling sound identified as coming from the Electronic Power Steering (EPS) rack assembly. The repair involves installation of a new tension spring for the worm gear to reduce / eliminate the condition. It should be noted the condition is NOT detrimental to the operation of the EPS system.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a service procedure to address isolated customer concerns of a rattling sound identified as coming from the Electronic Power Steering (EPS) rack assembly. The repair involves installation of a new tension spring for the worm gear to reduce / eliminate the condition. It should be noted the condition is NOT detrimental to the operation of the EPS system.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following special tool is required for servicing the 2015-2017MY Legacy and Outback Electronic Power Steering (EPS) rack assembly. This tool will be shipped directly to all Subaru retailers during September. Please reference TSB 04-17-17 for further information about the use of this tool. Each retailer will be supplied with one of these tools at no charge.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces part information for new Active Valve Control System (AVCS) oil control solenoid valves (OCV) which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of a new power seat memory control module designed to address customer concerns of the seat memory feature not operating properly. When pressing the buttons to recall one of the last seat positions memorized, the seat (height, backrest position, etc.) may not always return to the correct or exact positions previously selected (or stored in the control unit memory).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in subarunet.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces the availability of reprogramming files to optimize the ECM and address the following customer concerns: * Check Engine light coming on (with DTC P05A0 stored in memory). * Potential battery discharge (dead battery) after repeated periods of short-trip driving. * A high (or "hanging") engine RPM after depressing the clutch pedal (Forester only).
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:12V/24V/48V BATTERY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces the availability of reprogramming files to optimize the ECM and address the following customer concerns: * Check Engine light coming on (with DTC P05A0 stored in memory). * Potential battery discharge (dead battery) after repeated periods of short-trip driving. * A high (or "hanging") engine RPM after depressing the clutch pedal (Forester only).
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:12V/24V/48V BATTERY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a material change to the engine accessory drive / v-belt made to address customer concerns of a slipping belt (squeal or chirping) sound.
Source components: ENGINE · ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a diagnostic procedure along with Transmission Control Module (TCM) reprogramming files to address isolated customer concerns of a ?bump? feeling from the CVT. The bump feeling has been reported to occur after the CVT is fully up to operating temperature, in Drive and with the engine at idle.
Source components: POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a new steering column assembly designed to address a limited number of customer concerns involving the tilt mechanism portion not staying locked. This condition can only occur during the process of adjusting the steering column?s tilt position if the tilt lever is not pushed up all the way back up when completed. Once the column is fully locked (the tilt lever is pushed all the way up), there is no concern of possible release.
NHTSA source summary · Original PDF not reviewed by Recallfolio
ONLY 2016-2017MY: Those Models equipped with STARLINK Telematics. Provisioning is the process by which the DCM receives the subscription request and activates the related DCM features requested as outlined in the specific subscription contract. If provisioning is not successful then the DCM may remain in an inactive state and the requested services may not be activated for the customer. Field investigation has found that this may be a result of three possible conditions. * The DCM may be off the network due to vehicle storage or other network factors. * The DCM may be lacking power or ground due to some body side electrical concern. * The DCM may have an internal failure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Investigation has identified a likely source of the seepage to be the sealant used on the CVT's oil pump chain cover. The repair involves removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides new part information and an identification procedure to address a small number of vehicles identified with a sticking secondary hood latch mechanism. The hood latch mechanism is exposed to foreign materials during normal use which can accumulate and cause the secondary portion to not operate properly. The spring-loaded secondary latch is manually released (after pulling the inside hood release lever to operate the primary latch mechanism) by the operator to open the hood. If faulty, the spring may not have enough force to return the lever back to its original position while the hood is open. Once the hood is closed, the secondary latch is forced into the closed position by design.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving "Gen 2" F10 Navigation and Display Audio units with 7" display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is important to read through and understand this information completely before proceeding. These latest software updates contain new logic to address the following concerns: * Mirrorlink 1.1 updates * Enable Mute function for Navigation guidance * Incomplete display of intersection names in combination meter * Increased accuracy of the XM Traffic information displayed * Intermittent delay (approximately 1 minute) in display of map information after initial start-up of Navigation function (2015MY Legacy and Outback only).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a diagnostic procedure along with Transmission Control Module (TCM) reprogramming files to address isolated customer concerns of a "bump" feeling from the CVT. The bump feeling has been reported to occur after the CVT is fully up to operating temperature, in Drive and with the engine at idle.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides supplemental information and an inspection point to use when diagnosing a wind rushing sound concern that persists on vehicles: * past the production change provided in TSB 12-176-14R, dated 10/28/2015 or * which have already had the repairs outlined in TSB 12-176-14R performed and the concern persists from the front door(s). PRODUCTION CHANGE INFORMATION: The latest production changes were implemented during September, 2015 starting with the following VINS: G3014581 (LEGACY) and G3230683 (OUTBACK).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the roof rail assemblies. This change has been made in response to isolated customer concerns of a visible gap between the base portion of the rail assembly and the roof panel as shown in the example photo. The rail's retaining claws have been changed to optimize their holding force and eliminate any gapping.
Source components: EQUIPMENT:MECHANICAL:CARRIER/RACK · STRUCTURE:BODY:ROOF AND PILLARS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT MODELS ONLY. This bulletin provides a diagnostic procedure along with Transmission Control Module (TCM) reprogramming files to address isolated customer concerns of a ?bump? feeling from the CVT. The bump feeling has been reported to occur after the CVT is fully up to operating temperature, in Drive and with the engine at idle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a change in the production procedure for the rear muffler assembly. Spot-weld locations securing the outer shell portion have been changed to improve overall rigidity. A gap may develop at the spot welded seam as a result of repeated thermal shock (heating / cooling) which occurs during normal use. The gap does not create an exhaust leak. In some cases, a rattling sound from the muffler may develop.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM · ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Only Models Equipped with TR690 CVT only. This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Investigation has identified a likely source of the seepage to be the sealant used on the CVT's oil pump chain cover. The repair involves removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the USB connector inside the USB-AUX unit to address customer concerns of the USB cable becoming stuck and / or difficult to remove.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is important to read through and understand this information completely before proceeding. These latest software updates contain new logic to address the following concerns: ? Mirrorlink 1.1 updates ? Enable Mute function for Navigation guidance ? Incomplete display of intersection names in combination meter ? Increased accuracy of the XM Traffic information displayed ? Intermittent delay (approximately 1 minute) in display of map information after initial start-up of Navigation function (2015MY Legacy and Outback only).
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMPORTANT NOTE: Due to the extensive revisions made to the information originally contained in this bulletin, a new bulletin, 15-205-16 has been issued. Please refer to this new bulletin for the latest information regarding this condition.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of a new power seat memory control module designed to address customer concerns of the seat memory feature not operating properly. When pressing the buttons to recall one of the last seat positions memorized, the seat (height, backrest position, etc.) may not always return to the correct or exact positions previously selected (or stored in the control unit memory).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new rear gate (PRG) stays designed to address customer concerns of other than expected PRG operation. The enhancement involves a change to the viscosity of the lubricant used for maintaining smooth operation of the 2 pressurized rear gate stays. If the PRG is left open for an extended period of time (longer than pproximately 5 minutes), the stays may develop increased operating resistance. This increased resistance is transferred to the PRG mechanism during closing causing an increase to the motor?s electrical current draw. As a result, the ?anti-pinch? feature of the PRG activates, a beep sound occurs and the gate re-opens without input from the customer. These symptoms may continue to occur on subsequent attempts to close the PRG. The anti-pinch feature is designed to operate if the gate comes in contact with an obstruction while closing. When activated, the gate reverses direction and re-opens automatically.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the PRG mechanism in response to a small number of customer concerns regarding a gear-clash or grinding -type sound heard when opening or closing the rear gate. A material change and revised torque specification have been made to the drive gear retaining nut.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes. We advise you to always refer to the STIS web site when looking for the latest Service information. Printed pages will not be made available to update printed Service Manuals.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subject: New Service Programs: WTG?67 and WTH?68 ? Relay replacement In the interest of customer satisfaction, Subaru of America, Inc. is initiating two service programs for certain 2015 and 2016 model year Legacy and Outback vehicles, for the repair procedure previously published in TSB number 07?89?15R. Description: Subaru has redesigned several ignition relays in order to provide improved cold weather re?starting performance. Under certain extreme cold weather conditions, after the engine is shut off, ice crystals may form inside the relay which may temporarily prevent the driver from re?starting the vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This repair procedure was previously published in TSB number 07-89-15R. In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is now initiating a service program for certain 2015 and 2016 model year Legacy and Outback vehicles as described in this Service Program bulletin. INTRODUCTION: During ocean transportation of the EGI Main relays, moisture may be absorbed into them from exposure to very high ambient humidity conditions. During normal operation, this moisture is heated by the relay?s electric coils and evaporated while the engine is running however, it may not all be eliminated. If the vehicle is used in extreme cold temperatures (-20C / -4F), ice crystals may form on the relay?s contacts due to rapid heat radiation after the engine is turned off. As a result, these ice crystals can insulate and prevent electricity from flowing and lead to a contact failure. Should this occur, the engine may fail to start immediately. For example: if the engine is started under extreme cold temperatures, shut-off and left to ?soak? for approximately 20 minutes and then restarted, the described relay freezing/no-start condition may occur requiring several attempts to start the engine.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.
NHTSA source summary · Original PDF not reviewed by Recallfolio
NOTE: As of 8/23/2016, this TSB has been replaced with Service Program Bulletins WTG-67 and WTH-68. Please refer to those publications for the most updated information relating to the repairs originally contained in TSB 07-89-15R.
Source components: ELECTRICAL SYSTEM · ENGINE · EQUIPMENT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
NHTSA source summary · Original PDF not reviewed by Recallfolio
All Models Listed with Seat Lifter Feature. This bulletin provides a procedure to address a customer reported cosmetic condition of surface rust appearing on the inner seat cushion frame of the front seat assemblies.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. A design change was made to the wave washer used at the attachment point to eliminate the sound. The sound can be heard when moving the buckle assembly side to side.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: Only those models equipped with Starlink Telematics. Data Communication Module (DCM) Procedures for Provisioning Failure, Inspection / Repair. VERY IMPORTANT: This procedure applies to vehicles with VINs shared with your retailer as leads through the STARLINK Notifications Dashboard found on Subarunet (see example below) which indicate a possible concern with the activation status of the SUBARU STARLINK Safety and Security Services feature.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: All Models Equipped with CVT Transmissions. This Service Information bulletin provides a new flow chart and additional diagnostic tools to assist Technicians with troubleshooting DTC P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.
Source components: POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving "Gen 2" F10 Navigation and Display Audio units with 7" display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is important to read through and understand this information completely before proceeding.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised TSB: This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is important to read through and understand this information completely before proceeding.
NHTSA source summary · Original PDF not reviewed by Recallfolio
REPAIR PROCEDURE - This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WTD-65 Steering Column Recall - Ordering Process memo. Due to the substantial shipments which were processed this past weekend and an expected ample supply of incoming steering columns, the ordering restriction will be removed on Wednesday, (6/1) at 11 am ET for part numbers 34500AL02A and 34500AL03A. Retailers can order through the normal ordering process. Orders must be placed as a VOR until further notice. A requested ship method of Ground or Will Call will not incur a handling charge. Orders will be monitored for reasonableness. Order one bolt, part number 83140GA000, for each column ordered.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru has decided to loosen the restrictions on the $250 PAR allowance and let retailers decide on extenuating circumstances, including for customers that were inconvenienced by the inspection only and for customers that had to wait to purchase their vehicles due to the WTD65 Steering Column Recall. This should be only for customers that have experienced extenuating circumstances as a result of this recall.
NHTSA source summary · Original PDF not reviewed by Recallfolio
It has been brought to our attention that some retailers are receiving invoices for towing charges after the initial claim submission for the WTD65 Steering Column recall. This is a reminder that approved and paid claims can be appended by the retailer to add any missing charges such as towing. Additional details relating to claim appends are available in the Claims Policies and Procedures Manual, Section 13.7.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WTD-65 Rental Authorization Form- No longer needed.. Due to large volume of rental requests for WTD65 and administrative time, the rental authorization form is no longer required.
NHTSA source summary · Original PDF not reviewed by Recallfolio
A new labor operation has been created specifically for H6 vehicles affected by WTD-65 Steering Column Inspection/Repair. This labor operation has been added to the WTD-65R bulletin located in STIS. (A165-803 - 1.8 for H6 Models) SOA will reprocess all previously submitted claims for WTD-65 H6 vehicles that were shorted 0.2 labor hours. We will make every effort to complete these corrections as quickly as possible. Claims entered effective 5/24/16 will require the new labor operation number for all H6 vehicle claims.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Through the weekend we have shipped 17,346 steering columns, which represents 67% of the total sold vehicles. In fact, 1,355 steering columns were delivered to retailers this Saturday, another 1,712 will be delivered today, and another 3,000 will be delivered tomorrow. Given projected failure rate of 66%, this means we should now be starting to repair units in retailer inventory. However, we realize that this may not be the case for every retailer. We will continue to ship parts at an average of 1,500 per day this week, and we will utilize VIN counts collected over the weekend to prioritize and allocate parts going forward. It is very important that each retailer continue to follow up with customers that have not arranged for inspection or to have their vehicles towed to the retailer. We need every vehicle inspected or repaired, and we need this done as soon as it is practical. It is also important that claims are entered on a timely basis, every day, so we can keep a good accounting of the completed cars.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This is to clarify the recent message announcing an increase specific to the labor time and rental amounts for the WTD65 recall. While this increase is retroactive to the beginning of this recall, the low volume of claims that were entered prior to the change in rates will need to be reentered by the retailer as an appended claim to receive the new calculation. Also, we are experiencing a reimbursement issue for the 3.6L vehicles. We are working to correct the system and will advise when the correction is completed.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some good news! Subaru of America has decided to arrange a gift for each customer that was driving an impacted sold unit at the start of this recall. For customers that do not have an added security maintenance plan, we will be providing a $100 Subaru gift coupon, redeemable for parts, service, accessories or Subaru Gear. For those customers with the added security maintenance plan, we will be providing a $100 prepaid debit card. Details and timing on this will be forthcoming.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru is pleased to announce an enhancement to the Subaru Service Loaner Program daily reimbursement rate. The new reimbursement rate will be $40/day and takes effect retroactively back to May 9, 2016 to align with the announcement of the WTD-65 campaign.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following is to provide you with updated information on the WTD 65 recall. 1. We are pleased to announce that based upon retailer input and comments, along with further study and analysis by FHI and SOA, we are increasing the labor time for repairs under this recall by 0.5 hour per vehicle. This is for both 2.5 and 3.6 liter vehicles and will be retroactive to the first repair claims processed. 2. An updated repair procedure document is attached (click here) and will be posted today to STIS. This includes these increased labor times and also provides updated repair procedures including a clarification on the possible need for toe adjustments. We have also reduced the parts retention period for this recall only. Once a claim has been submitted and APPROVED, the parts replaced to complete the repair may be scrapped. 3. We are also sharing that we are enhancing the SSLP daily reimbursement rate. The new reimbursement rate will be $40/day and takes effect retroactively back to May 9, 2016 to align with the announcement of the WTD65 campaign. Please note, although this enhancement is being made retroactively to support our retailer partners during the campaign, this new reimbursement rate will continue once the campaign is completed. 4. Parts Supply ? based upon the latest available supplier production and shipping schedules, we will have delivered at least 26,000 steering columns to retailers by Friday May 27. This will cover more than 100% of sold vehicles plus approximately 80% of the estimated total vehicles needing repair parts.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides information to help diagnose and address different conditions relating to customer concerns which may arise when operating the new-generation ?Gen 2? and ?Gen 2.1? F10 Navigation and Display Audio systems.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Memo: Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Memo: Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WTD-65 Rental Authorization Form. Due to large volume of rental requests for WTD65, the attached Excel form can be used as an alternative to calling the PICS for a WTD-65 Rental Authorization.
NHTSA source summary · Original PDF not reviewed by Recallfolio
UPDATE: Subaru Recall Campaign: WTD-65 Steering Column - Roadside Assistance Policy. As an update to our Roadside Assistance Program policy, we will cover towing charges to the closest retailer or to the selling retailer. Likewise, if Subaru's Roadside Assistance program is not used for the towing, we will pick up the costs to the closest retailer or the selling retailer, depending on the customers preference.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Owner Letter - NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Owner Letter - NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Reminder Bulletin: WQU56 Recall: Propeller Shaft Oil Seal Failure. During the manufacturing process of the propeller shaft that connects to the vehicle?s transmission, the seal cap and seal located inside the propeller shaft yoke may have been deformed. As a result, the seal may leak transmission fluid. If the transmission fluid leaks onto an exhaust pipe, there is a possible risk of fire.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WTD65 Recall. 2nd revision reimbursement amount. As part of the current Stop Sale, Subaru of America, Inc. will assist retailers with a rental car reimbursement program.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WTD65 Recall. Revised reimbursement amount. As part of the current Stop Sale, Subaru of America, Inc. will assist retailers with a rental car reimbursement program.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WTD-65 Stop Sale and Recall - Urgent Additional Information Urgent request for retailers to re-contact customers owning these cars: Provided just prior to 4:00 PM ET today. Also, update to "Inspection and repair procedures document," discussion of process to provide for loaner car reimbursement for customers who are awaiting new car delivery of a stop sale unit, and discussion of parts supply.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Revised Retailer Memo posted re: NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Retailer Memo posted re: NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Memo: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMMEDIATE STOP SALE ORDER - NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is important to read through and understand this information completely before proceeding.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides IMPORTANT information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM) along with a new claim submission requirement.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Reminder: Only those vehicles with Telematics. On Friday, April 15, 2016, a letter will be sent out to a select group of customers regarding their current SUBARU STARLINK subscription. The letter will inform the customer that their services may not be active. In an effort to provide a resolution for these customers, SOA is recommending they bring their vehicle to a Retailer for inspection and repair.
NHTSA source summary · Original PDF not reviewed by Recallfolio
When ordering exchange units from Fujitsu Ten through their online web site, some new information will soon be requested and in some cases required. To assist with that, a new Bluetooth Interview Form is available to facilitate the completion of an exchange order. The form is available on Subarunet at Service Operations & Technical >> Forms.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Although Fujitsu TEN (F10) Navigation units utilize an externally (faceplate) accessible MicroSD memory card, the MicroSD card used in Clarion display audio units is internal and not accessible. In the event a ?Check SD Memory Card? alert message appears on the faceplate display, an exchange display audio unit must be ordered through the applicable Clarion audio exchange procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Only those vehicles with Telematics. Provisioning is the process by which the DCM receives the subscription request and activates the related DCM features requested as outlined in the specific subscription contract. If provisioning is not successful then the DCM may remain in an inactive state and the requested services may not be activated for the customer. Field investigation has found that this may be a result of three possible conditions.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Only those vehicles with Telematics. On Friday, April 15, 2016, a letter will be sent out to a select group of customers regarding their current SUBARU STARLINK subscription. The letter will inform the customer that their services may not be active. In an effort to provide a resolution for these customers, SOA is recommending they bring their vehicle to a Retailer for inspection and repair.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.