The manufacturer’s record · Page 6 of 7
Original record summaries, dates and identifiers for this model-year. Records 501–600 of 627, ordered newest first. Dated records on this page: Oct 22, 2018–Mar 3, 2020.
Back to 2019 Subaru ASCENT problems & recallsThis archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
NHTSA communication ID: 10173027
NHTSA source summary · Original PDF not reviewed by Recallfolio
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10173027 at NHTSANHTSA communication ID: 10171950
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin describes a change made to the labels applied to the push to start switches used on the models listed.
Source components: ELECTRICAL SYSTEM.
Source record 10171950 at NHTSANHTSA communication ID: 10171942
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature.
Source components: EQUIPMENT:ELECTRICAL.
Source record 10171942 at NHTSANHTSA communication ID: 10171939
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.
Source components: EQUIPMENT.
Source record 10171939 at NHTSANHTSA communication ID: 10171935
NHTSA source summary · Original PDF not reviewed by Recallfolio
WUW-08 PCV; There has been an interruption in the supply of part numbers 11810AA230 and X1181AA010 from Japan.
Source components: EQUIPMENT.
Source record 10171935 at NHTSANHTSA communication ID: 10171932
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
Source components: ELECTRICAL SYSTEM.
Source record 10171932 at NHTSANHTSA communication ID: 10171927
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a repair procedure to address a small number of customer concerns of the hood panel surface vibrating while driving. This condition can result if the mastic (adhesive) used to bond the inner hood reinforcing panel to the outer panel (skin) begins to separate.
Source components: STRUCTURE.
Source record 10171927 at NHTSANHTSA communication ID: 10171924
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10171924 at NHTSANHTSA communication ID: 10171867
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.
Source components: ENGINE AND ENGINE COOLING.
Source record 10171867 at NHTSANHTSA communication ID: 10171104
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin announces part number change information for the Positive Crankcase Ventilation (PCV) valves used on the models listed above.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10171104 at NHTSANHTSA communication ID: 10171099
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of a new vacuum hose assembly for the positive crankcase ventilation (PCV) system incorporating improved sealing to prevent potential oil seepage.
Source components: ENGINE AND ENGINE COOLING.
Source record 10171099 at NHTSANHTSA communication ID: 10171096
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U).
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10171096 at NHTSANHTSA communication ID: 10171095
NHTSA source summary · Original PDF not reviewed by Recallfolio
The first TomTom map update for Gen 3.1 Harman navigation equipped vehicles was made available.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10171095 at NHTSANHTSA communication ID: 10171089
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system.
Source components: AIR BAGS · ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10171089 at NHTSANHTSA communication ID: 10171078
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides an inspection procedure to follow when addressing customer concerns of a rattling, knocking or klunk type sound when going over slight bumps and/or uneven road surfaces.
Source components: EQUIPMENT · SUSPENSION.
Source record 10171078 at NHTSANHTSA communication ID: 10169851
NHTSA source summary · Original PDF not reviewed by Recallfolio
Reprograming file availability for optimization of Harman Gen 3.1 Audio and Navigation Head Units.
Source components: EQUIPMENT.
Source record 10169851 at NHTSANHTSA communication ID: 10169848
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
Source components: ELECTRICAL SYSTEM.
Source record 10169848 at NHTSANHTSA communication ID: 10169831
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV).
Source record 10169831 at NHTSANHTSA communication ID: 10169877
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program to reprogram the Engine Control Module (ECM) on certain 2019-2020MY Ascent and 2020MY Legacy & Outback vehicles. In some vehicles, the current software may cause the sub learning value control to operate improperly during the wake-up mode of the ECM. This could cause repeated erroneous learning of the accelerator position which can result in the disabling of the VDC function. When the VDC function is disabled, EyeSight, Reverse Automatic Braking (RAB), and Electronic Parking Brake (EPB) auto release functions are disabled by the VDC fail signal causing the VDC, EyeSight, RAB and EPB warning lamps to illuminate. This program affects approximately 115,729 vehicles.
Source components: ELECTRICAL SYSTEM · ENGINE.
Source record 10169877 at NHTSANHTSA communication ID: 10169869
NHTSA source summary · Original PDF not reviewed by Recallfolio
"In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program to reprogram the Engine Control Module (ECM) on certain 2019-2020MY Ascent and 2020MY Legacy & Outback vehicles. In some vehicles, the current software may cause the sub learning value control to operate improperly during the wake-up mode of the ECM. This could cause repeated erroneous learning of the accelerator position which can result in the disabling of the VDC function. When the VDC function is disabled, EyeSight, Reverse Automatic Braking (RAB), and Electronic Parking Brake (EPB) auto release functions are disabled by the VDC fail signal causing the VDC, EyeSight, RAB and EPB warning lamps to illuminate. This program affects approximately 115,729 vehicles."
Source components: ELECTRICAL SYSTEM.
Source record 10169869 at NHTSANHTSA communication ID: 10169873
NHTSA source summary · Original PDF not reviewed by Recallfolio
"This bulletin addresses isolated concerns of a squeaking / creaking -type sound from the rear suspension. The condition is caused by a burr on the end of the coil spring winding produced with an end gap which was out of specification. This allowed the burr to make contact with the mount. Over time, the burr, which is characteristic result of the manufacturing process, can penetrate the rubber isolator and come into direct contact with the strut mount as shown in the photos below. This contact creates the sound described. Should this occur, both the mount and coil spring must be replaced. NEVER attempt to grind or otherwise alter the burr on the new or original equipment coil spring or repair any contact marks with paint or other coatings. Replace the affected parts with new ones."
Source components: SUSPENSION.
Source record 10169873 at NHTSANHTSA communication ID: 10169872
NHTSA source summary · Original PDF not reviewed by Recallfolio
WUU-06 ECM Reprogramming for DTC C1424 Customer Satisfaction Service Program.
Source components: ENGINE AND ENGINE COOLING.
Source record 10169872 at NHTSANHTSA communication ID: 10169856
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to form. If an oxide film forms, the electrical resistance may increase, potentially causing an incorrect measurement of the hydraulic pressure. If the fluid pressure is measured higher than its actual value, the Transmission Control Unit (TCU) programming was not robust enough to compensate for variation and would instruct the valve to lower the hydraulic pressure, thus potentially reducing the tension on the drive chain. Customers may experience irregular noise and/or vibration while driving, and/or warning lamp illumination. A total of 76,842 U.S. vehicles will be affected by this recall.
Source components: POWER TRAIN.
Source record 10169856 at NHTSANHTSA communication ID: 10169830
NHTSA source summary · Original PDF not reviewed by Recallfolio
New stop sale/safety recall: WUW-08 Ascent, Forester, and Crosstrek Hybrid PCV valve Recall. The Positive Crankcase Ventilation (PCV) valve may be defective.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV).
Source record 10169830 at NHTSANHTSA communication ID: 10169828
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin provides the proper tightening / torque sequence to follow when installing Intake Duct #3 onto the intercooler assembly. Following the sequence below will insure the bolts remain fully tightened.
Source components: ENGINE AND ENGINE COOLING.
Source record 10169828 at NHTSANHTSA communication ID: 10169824
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Currently, when the vehicle is locked by the auto-lock feature, if any door other than the driverâs door is unlocked manually before the driverâs door is unlocked, the auto-unlock operation is cancelled. The new logic keeps the auto-unlock operation from being cancelled regardless of which door is opened first.
Source components: ELECTRICAL SYSTEM · LATCHES/LOCKS/LINKAGES.
Source record 10169824 at NHTSANHTSA communication ID: 10168634
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent vehicles in which the Continually Variable Transmission (CVT) chain may slip.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · POWER TRAIN.
Source record 10168634 at NHTSANHTSA communication ID: 10168637
NHTSA source summary · Original PDF not reviewed by Recallfolio
"This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: ⢠When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. ⢠The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. ⢠The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM."
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10168637 at NHTSANHTSA communication ID: 10168571
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10168571 at NHTSANHTSA communication ID: 10168567
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) > Diagnostics with Phenomenaâ section as a starting point.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10168567 at NHTSANHTSA communication ID: 10168565
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation systemâs functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10168565 at NHTSANHTSA communication ID: 10168560
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..
Source record 10168560 at NHTSANHTSA communication ID: 10168627
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) - Diagnostics with Phenomenaâ section as a starting point.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10168627 at NHTSANHTSA communication ID: 10168574
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10168574 at NHTSANHTSA communication ID: 10168573
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10168573 at NHTSANHTSA communication ID: 10168569
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. Please apply the information captured in the checklist to the Harman Investigation Guide Questionnaire. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) - Diagnostics with Phenomenaâ section as a starting point.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10168569 at NHTSANHTSA communication ID: 10168566
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin announces availability of a map update which includes new software to address a route searching error. A âRoute Calculation Unsuccessfulâ message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10168566 at NHTSANHTSA communication ID: 10168563
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10168563 at NHTSANHTSA communication ID: 10168562
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides a procedure for customizing the maintenance period settings of the MFD. When accessing the Maintenance period information on the SSM4, the maintenance interval default values for mileage and number of months are different from those displayed on the MFD. This procedure describes how to synchronize the MFD and SSM4 values to insure proper customer notification.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10168562 at NHTSANHTSA communication ID: 10168622
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed above.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10168622 at NHTSANHTSA communication ID: 10168610
NHTSA source summary · Original PDF not reviewed by Recallfolio
"On December 14th, 2018, the first TomTom map update for Gen 3.1 Harman navigation equipped vehicles was made available. While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending."
Source components: ELECTRICAL SYSTEM.
Source record 10168610 at NHTSANHTSA communication ID: 10168600
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10168600 at NHTSANHTSA communication ID: 10166952
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides an inspection procedure to follow when addressing customer concerns of a rattling, knocking of klunk type sound when going over slight bumps and/ or uneven road surfaces.
Source components: SUSPENSION.
Source record 10166952 at NHTSANHTSA communication ID: 10166949
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of reprogramming files to optimize the Engine Control Module (ECM). The new files will address isolated concerns of an extended cranking (hard starting) condition. They will also address a DTC P1604 which may be stored in the ECM memory without illuminating the Check Engine light.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.
Source record 10166949 at NHTSANHTSA communication ID: 10166916
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin announces a design change made to the side curtain and knee airbag modules on the models listed above to optimize commonization with the Japanese production parts. The change involves the mixture ratio of Argon to Helium used in the inflator gas: ⢠OLD gas ratio: 94% Argon, 6% Helium ⢠NEW gas ratio: 96% Argon, 4% Helium. All other specifications of these modules are unchanged.
Source components: AIR BAGS.
Source record 10166916 at NHTSANHTSA communication ID: 10166913
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin provides the answer to potential inquiries regarding the STARLINK app being unable to play music files stored on a customerâs Android® phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.
Source components: ELECTRICAL SYSTEM.
Source record 10166913 at NHTSANHTSA communication ID: 10166885
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin announces availability of a map update which includes new software to address a route searching error. A âRoute Calculation Unsuccessfulâ message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).
Source components: ELECTRICAL SYSTEM.
Source record 10166885 at NHTSANHTSA communication ID: 10165553
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of redesigned leather seat cushion trim covers to address isolated customer concerns of wrinkles appearing during early stages of vehicle use as shown in the example photo below. The new covers utilize materials with higher durability and resistance to wrinkling.
Source components: SEATS.
Source record 10165553 at NHTSANHTSA communication ID: 10165548
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: ⢠When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. ⢠The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. ⢠The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM.
Source components: ELECTRICAL SYSTEM.
Source record 10165548 at NHTSANHTSA communication ID: 10165547
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new heater control panels assemblies with revised operating logic. Previously, when A/C cut-off control was activated (e.g. under full acceleration), the air inlet mode would be switched from inside (recirculation) to âfreshâ and allow outside (fresh) air to enter the cabin. This is considered normal and intended operation, consistent with the design of the system. However, in the interest of customer satisfaction, these new control panels retain the selected air inlet mode regardless of a/c cut-off control status (off or on).
Source components: ELECTRICAL SYSTEM · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10165547 at NHTSANHTSA communication ID: 10165544
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin clarifies a bolt tightening sequence procedure for the three (3) turbocharger stay bracket mounting bolts. Torsional stress may remain in the stay bracket if the tightening sequence is not followed. The applicable Service Manual will be updated with this information soon.
Source components: ENGINE AND ENGINE COOLING · STRUCTURE.
Source record 10165544 at NHTSANHTSA communication ID: 10165497
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Investigation has identified likely sources of the seepage to be the sealant used on the CVTâs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type.
Source components: POWER TRAIN.
Source record 10165497 at NHTSANHTSA communication ID: 10165501
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..
Source record 10165501 at NHTSANHTSA communication ID: 10164446
NHTSA source summary · Original PDF not reviewed by Recallfolio
"This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Investigation has identified likely sources of the seepage to be the sealant used on the CVTâs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type"
Source components: POWER TRAIN.
Source record 10164446 at NHTSANHTSA communication ID: 10164278
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a change made to blower unit assemblies used for front seat cushion and backrest ventilation. The change was made in response to a small number of customer concerns regarding vibration and excessive airflow-type sound levels.
Source components: ELECTRICAL SYSTEM · SEATS.
Source record 10164278 at NHTSANHTSA communication ID: 10164415
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL.
Source record 10164415 at NHTSANHTSA communication ID: 10164389
NHTSA source summary · Original PDF not reviewed by Recallfolio
"This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob."
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..
Source record 10164389 at NHTSANHTSA communication ID: 10164194
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10164194 at NHTSANHTSA communication ID: 10164187
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a change made to optimize the sealing of the pressure switch connector used on a metal refrigerant pipe on the models above. The sealing capability of the connector may have been compromised during manufacture and result in a refrigerant leak. This condition has been determined to primarily effect vehicles produced during January and February 2019.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10164187 at NHTSANHTSA communication ID: 10163529
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a change made to optimize the sealing of the pressure switch connector used on a metal high-side refrigerant pipe. The sealing capability of the connector may have been compromised during manufacture and result in a refrigerant leak.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10163529 at NHTSANHTSA communication ID: 10163522
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the vehicle or the button on the key fob. This condition is also accompanied by three short beeps. Logic changes have been incorporated into the new module to ensure proper operation of the PRG system.
Source components: ELECTRICAL SYSTEM · LATCHES/LOCKS/LINKAGES · STRUCTURE:BODY:HATCHBACK/LIFTGATE.
Source record 10163522 at NHTSANHTSA communication ID: 10163519
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service information bulletin provides a procedure for customizing the maintenance period settings of the MFD. When accessing the maintenance period information on the SSM4, the maintenance interval default values for mileage and number of months are different from those displayed on the MFD. This procedure describes how to synchronize the MFD and SSM4 values to insure proper customer notification.
Source components: ELECTRICAL SYSTEM.
Source record 10163519 at NHTSANHTSA communication ID: 10162818
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. is recalling certain 2019 model year Ascent vehicles. A total of 166 U.S. vehicles are affected by this recall. This recall involves replacement of the propeller shaft assembly.
Source components: POWER TRAIN · POWER TRAIN:DRIVELINE:DRIVESHAFT.
Source record 10162818 at NHTSANHTSA communication ID: 10163017
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
Source components: ENGINE.
Source record 10163017 at NHTSANHTSA communication ID: 10163009
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides an updated procedure to follow when diagnosing / repairing a DTC P0842: ?TRANSMISSION FLUID PRESSURE SENSOR/SWITCH ?A? CIRCUIT LOW?.
Source components: POWER TRAIN.
Source record 10163009 at NHTSANHTSA communication ID: 10163008
NHTSA source summary · Original PDF not reviewed by Recallfolio
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10163008 at NHTSANHTSA communication ID: 10163003
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change made to the sunglasses holder portion of the EyeSight camera cover. In rare cases, the sunglasses holder may bind or otherwise not operate smoothly when trying to open and / or close it. The mechanism has been changed in the area circled in the illustration below to eliminate binding and provide smooth operation during opening and closing.
Source components: ELECTRICAL SYSTEM.
Source record 10163003 at NHTSANHTSA communication ID: 10161826
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. The control module senses that an object is caught in the PRG and engages the system?s reverse (safety) function. The new PRG control modules contain improved operating logic to correct this condition.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · STRUCTURE.
Source record 10161826 at NHTSANHTSA communication ID: 10161825
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics system?s remote access features on all 2019 vehicles with Gen 2 Telematics. It is STRONGLY suggested both Technicians and Service Advisors read through this material carefully and in its entirety as the intent of this tool is to help Service Department staff enhance Customer Satisfaction, save valuable time and in some cases, reduce unnecessary component replacements.
Source components: EQUIPMENT.
Source record 10161825 at NHTSANHTSA communication ID: 10161824
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru Service and Technical Support Line Newletter.
Source components: EQUIPMENT.
Source record 10161824 at NHTSANHTSA communication ID: 10161820
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.
Source components: EQUIPMENT.
Source record 10161820 at NHTSANHTSA communication ID: 10161818
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
Source components: EQUIPMENT.
Source record 10161818 at NHTSANHTSA communication ID: 10161813
NHTSA source summary · Original PDF not reviewed by Recallfolio
To help reduce confusion and increase technician efficiency, Subaru of America, Inc. (SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.
Source components: EQUIPMENT.
Source record 10161813 at NHTSANHTSA communication ID: 10160217
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides recommendations for removing stains from the rear bumper cover on the 2019MY Ascent when using a mild automotive detergent does not provide the desired results. There have been reports received describing difficulty removing stains from the accessory?s chrome finish.
Source components: STRUCTURE:BODY:BUMPERS.
Source record 10160217 at NHTSANHTSA communication ID: 10160206
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin serves a quick reminder to always perform the Clear Memory function of the Airbag system using the Subaru Select Monitor 4 after replacement of any airbag system sensor. Failure to do so will most likely result in the sensor-related DTC(s) remaining in memory, Airbag warning light illumination and possible unnecessary component replacement. Clearing DTCs after a repair then confirming codes do not return is the most effective method of verifying a proper repair and should always be performed.
Source components: AIR BAGS.
Source record 10160206 at NHTSANHTSA communication ID: 10160507
NHTSA source summary · Original PDF not reviewed by Recallfolio
Immediately discontinue the use of latest 2019 MY Gen 3.1 Harman Software update.
Source components: ELECTRICAL SYSTEM:SOFTWARE.
Source record 10160507 at NHTSANHTSA communication ID: 10160501
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10160501 at NHTSANHTSA communication ID: 10160496
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank).
Source components: EQUIPMENT ADAPTIVE/MOBILITY · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..
Source record 10160496 at NHTSANHTSA communication ID: 10160493
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin is in response to a small number of customer concerns regarding the audio unit not being able to play certain types of audio Compact Discs (CDs). Harman Gen 3.0 head units which have previously received software updates (see claims history) and Gen 3.1 head units (used in 2019MY year vehicles) cannot play ?CD Extra? or ?Enhanced CD? -type audio CDs.
Source components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..
Source record 10160493 at NHTSANHTSA communication ID: 10160491
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10160491 at NHTSANHTSA communication ID: 10160490
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10160490 at NHTSANHTSA communication ID: 10160487
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of ECM reprogramming files to optimize the ECM. This bulletin announces availability of ECM reprogramming files to optimize the ECM. The new files contain logic which will revise: (1) the ECM detection of DTC U0122; (2) the EGR flow rate to address a limited number of customer concerns about a slight hesitation felt while driving at highway speeds and using the cruise control.
Source components: ENGINE · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10160487 at NHTSANHTSA communication ID: 10160485
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a procedure to follow for addressing customer concerns of a shuddering condition or chattering -type sound heard or felt when making sharp turns. If an applicable vehicle presents with the condition as described, it is recommended to perform the transfer clutch break-in procedure as described.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · EQUIPMENT:MECHANICAL.
Source record 10160485 at NHTSANHTSA communication ID: 10155225
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a design change made to the rubber timing hole access plug to improve its retention and prevent water intrusion into the converter case.
Source components: EQUIPMENT.
Source record 10155225 at NHTSANHTSA communication ID: 10155214
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of ECM reprogramming files to optimize the ECM. The new files contain logic which will revise: ? the ECM detection of DTC U0122 ? the EGR flow rate to address a limited number of customer concerns about a slight hesitation felt while driving at highway speeds and using the cruise control.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE).
Source record 10155214 at NHTSANHTSA communication ID: 10155212
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a service procedure requirement to follow whenever removing the rear tail lamp access covers. The change involves the two retaining clips which are now ONE-TIME USE items and MUST always be replaced before reinstalling the covers.
Source components: EQUIPMENT · EXTERIOR LIGHTING:TAIL LIGHTS.
Source record 10155212 at NHTSANHTSA communication ID: 10154408
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin outlines a design change made to the inner frame assembly used with the silver (?chrome?) type outer door handle to improve its reliability.
Source components: STRUCTURE · STRUCTURE:BODY:DOOR.
Source record 10154408 at NHTSANHTSA communication ID: 10154207
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system.
Source components: AIR BAGS · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10154207 at NHTSANHTSA communication ID: 10154205
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
Source components: ELECTRICAL SYSTEM.
Source record 10154205 at NHTSANHTSA communication ID: 10153626
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a procedure change regarding installation of the body plugs used to close the tie-down chain access holes in the vehicle underbody. Previously, these body plugs were placed in the glove box during vehicle assembly and installed by Retailers as part of the Pre-Delivery Inspection (PDI) procedure. Recently, the use of ?soft? tie-down straps for vehicle securement during transport has replaced the tie-down chains (no longer a SOA-accepted securement method) used previously. For this reason, the access hole body plugs are now installed during vehicle assembly.
Source components: EQUIPMENT.
Source record 10153626 at NHTSANHTSA communication ID: 10153621
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces reprogramming file availability to optimize the ECM. These new files involve the ECM?s diagnosis of DTC P0045:
Source components: ELECTRICAL SYSTEM.
Source record 10153621 at NHTSANHTSA communication ID: 10153617
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin outlines a design change made to the inner frame assembly used with the silver (?chrome?) type outer door handle to improve its reliability.
Source components: STRUCTURE · STRUCTURE:BODY:DOOR.
Source record 10153617 at NHTSANHTSA communication ID: 10153213
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides helpful tips to follow when addressing a customer concern of the ?A? pillar trim coming loose.
Source components: STRUCTURE.
Source record 10153213 at NHTSANHTSA communication ID: 10153208
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. The control module senses that an object is caught in the PRG and engages the system?s reverse (safety) function. The new PRG control modules contain improved operating logic to correct this condition.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10153208 at NHTSANHTSA communication ID: 10150953
NHTSA source summary · Original PDF not reviewed by Recallfolio
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and/or 204 may occur preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.
Source components: ELECTRICAL SYSTEM.
Source record 10150953 at NHTSANHTSA communication ID: 10150928
NHTSA source summary · Original PDF not reviewed by Recallfolio
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.
Source components: ELECTRICAL SYSTEM.
Source record 10150928 at NHTSANHTSA communication ID: 10150952
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
Source components: EQUIPMENT:ELECTRICAL.
Source record 10150952 at NHTSANHTSA communication ID: 10150927
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:ELECTRICAL.
Source record 10150927 at NHTSANHTSA communication ID: 10150947
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
Source components: EQUIPMENT.
Source record 10150947 at NHTSANHTSA communication ID: 10150922
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
Source components: EQUIPMENT.
Source record 10150922 at NHTSA