The manufacturer’s record · Page 3 of 9
Original record summaries, dates and identifiers for this model-year. Records 201–300 of 881, ordered newest first. Dated records on this page: Nov 30, 2018–Feb 26, 2020.
Back to 2014 Mazda MAZDA3 problems & recallsThis archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
NHTSA communication ID: 10171792
NHTSA source summary · Original PDF not reviewed by Recallfolio
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.
Source components: POWER TRAIN.
Source record 10171792 at NHTSANHTSA communication ID: 10171913
NHTSA source summary · Original PDF not reviewed by Recallfolio
2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6
Source components: ELECTRICAL SYSTEM:SOFTWARE.
Source record 10171913 at NHTSANHTSA communication ID: 10171780
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10171780 at NHTSANHTSA communication ID: 10171912
NHTSA source summary · Original PDF not reviewed by Recallfolio
2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT.
Source record 10171912 at NHTSANHTSA communication ID: 10171787
NHTSA source summary · Original PDF not reviewed by Recallfolio
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetoothî, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Command, How to Check Navi SD Card VIN Lock.
Source components: EQUIPMENT.
Source record 10171787 at NHTSANHTSA communication ID: 10170941
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
Source components: SERVICE BRAKES, HYDRAULIC.
Source record 10170941 at NHTSANHTSA communication ID: 10170814
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the steering wheel is off center more than 3ð even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.
Source components: STEERING.
Source record 10170814 at NHTSANHTSA communication ID: 10170813
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï· P2610:00: Instrument cluster internal engine off timer performance problem ï· P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display âÂÂF0-002â during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km).Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10170813 at NHTSANHTSA communication ID: 10170943
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10170943 at NHTSANHTSA communication ID: 10170829
NHTSA source summary · Original PDF not reviewed by Recallfolio
LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · STRUCTURE.
Source record 10170829 at NHTSANHTSA communication ID: 10170817
NHTSA source summary · Original PDF not reviewed by Recallfolio
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
Source components: EQUIPMENT.
Source record 10170817 at NHTSANHTSA communication ID: 10170661
NHTSA source summary · Original PDF not reviewed by Recallfolio
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâÂÂs responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. ï· Mazda vehicles are manufactured with tamper-proof speedometers. ï· When a speedometer is replaced, the new speedometer will read zero (0) miles. ï· This procedure is extremely important to accurately represent actual vehicle mileage. ï· Prior to speedometer removal, complete the information required on the âÂÂSpeedometer Replacement LabelâÂÂ. Labels can only be ordered through Mazda eStore. ï· In an effort to achieve a higher level of Customer Experience and retain the value of MazdaâÂÂs vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOâÂÂs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10170661 at NHTSANHTSA communication ID: 10170656
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · SUSPENSION.
Source record 10170656 at NHTSANHTSA communication ID: 10169504
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a knocking noise from the rear of the vehicle when driving over a road bump. Upon inspection of the rear suspension, the bump stop (bound stopper) of the rear shock absorber is coming out of the mounting rubber.This is caused by the adhesive surface of the mounting rubber bracket having inadequate roughness opposite to the bound stopper and the bracket shape being inapporopriate to have sufficient holding force. The bound stopper may come out under any of the following conditions:ï· When the bound stopper shrinks during cold weather ï· When the bound stopper expands during cold weather after absorbing water ï· When the shock absorber moves down after freezing over in between the shock absorber and the dust cover.
Source components: SUSPENSION.
Source record 10169504 at NHTSANHTSA communication ID: 10169542
NHTSA source summary · Original PDF not reviewed by Recallfolio
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.352 or later).
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10169542 at NHTSANHTSA communication ID: 10169540
NHTSA source summary · Original PDF not reviewed by Recallfolio
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10169540 at NHTSANHTSA communication ID: 10169513
NHTSA source summary · Original PDF not reviewed by Recallfolio
WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the oil cooler was missing altogether. IMPORTANT NOTE: ALWAYS REMEMBER TO INCLUDE THE ORIGINAL OIL COOLER WITH THE RETURNED TRANSMISSION CORE!
Source components: POWER TRAIN · UNKNOWN OR OTHER.
Source record 10169513 at NHTSANHTSA communication ID: 10169539
NHTSA source summary · Original PDF not reviewed by Recallfolio
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. âÂÂMazda Air Cooling Coil Coatingâ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10169539 at NHTSANHTSA communication ID: 10169537
NHTSA source summary · Original PDF not reviewed by Recallfolio
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10169537 at NHTSANHTSA communication ID: 10169509
NHTSA source summary · Original PDF not reviewed by Recallfolio
GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.
Source components: ENGINE AND ENGINE COOLING · POWER TRAIN.
Source record 10169509 at NHTSANHTSA communication ID: 10168785
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.
Source components: ENGINE AND ENGINE COOLING.
Source record 10168785 at NHTSANHTSA communication ID: 10168139
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about: ï· Intermittent engine no start ï· Instrument cluster red security indicator light ON ï· Engine Start/Start Button Amber indicator light flashing ï· Battery discharge ï· Electrical relay buzzing noise ï· DTC B13D3:94 (Communication error with remote transmitter) stored.This may be caused by: ï· A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. ï· An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. ï· An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehiclesâÂÂs wiring harness may create unusual electrical symptoms.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10168139 at NHTSANHTSA communication ID: 10168117
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may expierience one or more of the following: ï· intermittent no start ï· engine stall ï· many DTC's stored ï· no communication with the PCM. This may be caused by a poor C-11 or C-12 electrical connection.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT.
Source record 10168117 at NHTSANHTSA communication ID: 10168098
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive and (R)everse when the engine rpm drops down to 550. This vibration is caused by: 1.5L The No.3 and No.4 engine mount rubber hardening during vehicle usage at high ambient temperatures which decreases the damping force. 2.0L Components of the No.3 engine mount rubber melting inside the mount at high ambient temperatures which creates deposits on the engine mount plate that restrict engine mount plate movement. Mass production change has not been determined at this time, but modified No.3 and No.4 engine mounts have been newly established as service parts. Their material and spring characteristic have been changed.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10168098 at NHTSANHTSA communication ID: 10168072
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the CHECK ENGINE light may turn on with DTC P011A:00 (ECT sensor No.1/No.2 performance problem) stored at the same time. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing. To solve this concern, two mass production changes have been implemented. a) The concentration of the coolant has been increased so that the amount of the contained anti-rust additive is higher. b) The composition of the coolant has been changed (the ratio of the anti-rust additive has increased).
Source components: ELECTRICAL SYSTEM · ENGINE · EQUIPMENT.
Source record 10168072 at NHTSANHTSA communication ID: 10166895
NHTSA source summary · Original PDF not reviewed by Recallfolio
For certain 2014-2016 Mazda3 vehicles, the warranty coverage for specific repair of the Mazda Connect Center Display is extended to 7 years (84 months) from the original warranty start date, with no mileage limitation. On certain 2014-2016 Mazda3 vehicles, the Mazda Connect touch screen in the center display may not accept touch commands properly or may operate by itself (ghost touch). The ITO (Indium Tin Oxide) film of touch screen may be corroded due to moisture, which may adhere on the lens of touch screen during the cleaning process at the plant. The corrosion may allow the electrostatic capacity to vary without any input, causing the malfunction of touch screen.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10166895 at NHTSANHTSA communication ID: 10166854
NHTSA source summary · Original PDF not reviewed by Recallfolio
On certain 2014-2016 Mazda3 vehicles, the Mazda Connect touch screen in the center display may not accept touch commands properly or may operate by itself (ghost touch). The ITO (Indium Tin Oxide) film of touch screen may be corroded due to moisture, which may adhere on the lens of touch screen during the cleaning process at the plant. The corrosion may allow the electrostatic capacity to vary without any input, causing the malfunction of touch screen.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10166854 at NHTSANHTSA communication ID: 10166848
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
Source components: ENGINE AND ENGINE COOLING.
Source record 10166848 at NHTSANHTSA communication ID: 10165676
NHTSA source summary · Original PDF not reviewed by Recallfolio
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.
Source components: ENGINE AND ENGINE COOLING · ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE.
Source record 10165676 at NHTSANHTSA communication ID: 10165653
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a rattle / knock noise from the front disc brake caliper (1) when driving on a rough road surface.This is caused by the slide pin (1) hitting the mounting support (2) due to insufficient holding power of the dust boots (3) when a shock (4) is applied from the road. To eliminate this concern, the dust boots have been modified to increase holding power.
Source components: SERVICE BRAKES, HYDRAULIC · SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER.
Source record 10165653 at NHTSANHTSA communication ID: 10165345
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about no cool air from the vents when the air conditioner (A/C) is ON. This concern may be caused by A/C refrigerant leaking from the evaporator at the joint between the tubes and the header due to improper brazing. To correct the problem, the configuration of the header has been changed to improve the brazing performance in this area.
Source components: EQUIPMENT · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10165345 at NHTSANHTSA communication ID: 10165350
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Source components: ENGINE AND ENGINE COOLING · STRUCTURE:BODY:HOOD.
Source record 10165350 at NHTSANHTSA communication ID: 10164267
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded. P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine light on, but rough idle will not be produced until a later time.
Source components: ENGINE AND ENGINE COOLING.
Source record 10164267 at NHTSANHTSA communication ID: 10163825
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. Customers concern can be resolved by sanding off paint at ground point (3) where attachment bolt (4) is seated. After installing the bolt (4), apply touch-up paint to the exposed base material area of the front fender stay.
Source components: ELECTRICAL SYSTEM · EXTERIOR LIGHTING · SERVICE BRAKES, HYDRAULIC · VISIBILITY.
Source record 10163825 at NHTSANHTSA communication ID: 10163334
NHTSA source summary · Original PDF not reviewed by Recallfolio
The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.
Source components: EQUIPMENT.
Source record 10163334 at NHTSANHTSA communication ID: 10163327
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have one of the following DTCs stored in memory: C1001:92 - Forward sensing camera (FSC) poor field of view. B14F0:92 - General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details. If the vehicle has this DTC, DO NOT replace the FSC. Read below.
Source components: FORWARD COLLISION AVOIDANCE · FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA.
Source record 10163327 at NHTSANHTSA communication ID: 10163356
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10163356 at NHTSANHTSA communication ID: 10163367
NHTSA source summary · Original PDF not reviewed by Recallfolio
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
Source components: EQUIPMENT · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
Source record 10163367 at NHTSANHTSA communication ID: 10163404
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit the cushion tape (1) attached to the front end of dashboard coming off and showing at the base of the windshield. This is caused by the cushion tape peeling off from the end(s) due to interference with the windshield and vehicle vibration (CX-5/Mazda6) or from the gap between the dashboard and the cushion tape because there there is no rib (1) at the dashboard ends (Mazda3). To prevent the tape from peeling off, both ends of the cushion tape are now folded over to the back side of the dashboard (CX-5/Mazda6) or stapled (Mazda3).
Source components: STRUCTURE · VISIBILITY:WINDSHIELD.
Source record 10163404 at NHTSANHTSA communication ID: 10163333
NHTSA source summary · Original PDF not reviewed by Recallfolio
Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and installing IDS 113. This SA will be updated when more information is available.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10163333 at NHTSANHTSA communication ID: 10162019
NHTSA source summary · Original PDF not reviewed by Recallfolio
Regarding the recently announced 2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6, Mazda is facing supply delays due to supplier production limitations. Mazda is working directly with the supplier to resolve the issue and will expedite supply as quickly as possible. A subsequent announcement will be sent with timing details once the supply delay is resolved and owners of subject vehicles are notified.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10162019 at NHTSANHTSA communication ID: 10162018
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a condition where the front seat cushion trim comes off the seat frame at the front end. This may be found on vehicles with all types of the seat trims (leather, leatherette and fabric). The front seat cushion is attached to the seat frame using folding collars.This is caused by the collars slipping out of the seat frame when an excessive force is applied to the seat cushion.
Source components: SEATS.
Source record 10162018 at NHTSANHTSA communication ID: 10162017
NHTSA source summary · Original PDF not reviewed by Recallfolio
This TSB has been superceded by SSPB6 - MAZDA CONNECT TOUCH SCREEN CONCERN WARRANTY EXTENSION SPECIAL SERVICE PROGRAM.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10162017 at NHTSANHTSA communication ID: 10162014
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaâÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software.Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10162014 at NHTSANHTSA communication ID: 10162013
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit one of the following concerns: Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h), Hard to shift into 3rd, 4th, 5th, and/or 6th gear, Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.
Source components: POWER TRAIN.
Source record 10162013 at NHTSANHTSA communication ID: 10160583
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
Source components: STEERING · STEERING: STEERING WHEEL/HANDLE BAR.
Source record 10160583 at NHTSANHTSA communication ID: 10160555
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 - Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.
Source components: POWER TRAIN.
Source record 10160555 at NHTSANHTSA communication ID: 10160602
NHTSA source summary · Original PDF not reviewed by Recallfolio
We are launching this Warranty Extension on May 23, 2019 and mailing to customers before the end of June, 2019. Until owners are notified, repairs can be performed under this SSP. Mazda Motor Corporation is extending the warranty coverage for a specific concern regarding the Mazda Connect Center Display on certain 2014-2016 Mazda3 vehicles produced from June 11, 2013 through September 3, 2016. Please refer to the Parts and Warranty page for specific production date ranges for MC and MMVO produced vehicles as they are different. Concern Outline On certain 2014-2016 Mazda3 vehicles, the Mazda Connect touch screen in the center display may not accept touch commands properly or may operate by itself (ghost touch). The ITO (Indium Tin Oxide) film of the touch screen may be corroded due to moisture, which may adhere on the lens of the touch screen during the cleaning process at the plant. The corrosion may allow the electrostatic capacity to vary without any input, causing the malfunction of the touch screen. This warranty extension program applies only to the repair of the center display with this concern. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10160602 at NHTSANHTSA communication ID: 10160575
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10160575 at NHTSANHTSA communication ID: 10160552
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience a creaking noise from the front shock absorber when going over bumps. Upon inspection, the coil spring is found to be broken at the lower part without any trace of an accident. It may be found during maintenance or service opportunity without customer complaints. Mud and sand caught between the coil spring and the lower spring seat causes paint damage on the coil spring, resulting in rust holes and uneven force application. To correct this issue, the shape of the lower spring seat has been modified.
Source components: SUSPENSION · SUSPENSION:FRONT:SHOCK ABSORBER.
Source record 10160552 at NHTSANHTSA communication ID: 10159194
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customer using âÃÂÃÂFlexibleâÃÂàsetting for Oil Change in the maintenance monitor may notice that the oil change due notification will not work due to improper control logic of the PCM. The PCM clears the TRAVELED DISTANCE at the wrong time while the ELAPSED DAYS and the DETERIORATION DETERMINATION work as designed. To correct this issue, the control logic of the PCM has been changed.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
Source record 10159194 at NHTSANHTSA communication ID: 10159204
NHTSA source summary · Original PDF not reviewed by Recallfolio
There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Source components: SUSPENSION:FRONT:WHEEL BEARING · WHEELS.
Source record 10159204 at NHTSANHTSA communication ID: 10159198
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY⢠/ ANDROID AUTO⢠FREQUENTLY ASKED QUESTIONS (FAQ)
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10159198 at NHTSANHTSA communication ID: 10159201
NHTSA source summary · Original PDF not reviewed by Recallfolio
MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE - If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.
Source components: EQUIPMENT.
Source record 10159201 at NHTSANHTSA communication ID: 10155442
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY⢠/ ANDROID AUTO⢠FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10155442 at NHTSANHTSA communication ID: 10155441
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.
Source components: STRUCTURE · STRUCTURE:BODY:DOOR.
Source record 10155441 at NHTSANHTSA communication ID: 10155437
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: ï·Depends on the vehicleâÂÂs speed only (the more speed, the more noise)ï·Occurs with all types of driving (acceleration, deceleration, steady speed)ï·Does not depend on rpm, gear, or ATF temperature.This is caused by a damaged bearing in the transaxle due to improper configuration of the transaxle case. A modification has now been implemented on automatic transaxles with the following serial numbers: ï·7TN0820364 and higher (CX-3) / 8TN1090104 and higher (except CX-3) ï·8TR1008883 and higher ï·8TD1003276 and higher ï·8T50331192 and higher (CX-3) / 8T50329705 and higher (except CX-3).
Source components: POWER TRAIN · POWER TRAIN:AXLE ASSEMBLY.
Source record 10155437 at NHTSANHTSA communication ID: 10155436
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a squeak noise from the right front driveshaft at the automatic transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.
Source components: POWER TRAIN:DRIVELINE:DRIVESHAFT.
Source record 10155436 at NHTSANHTSA communication ID: 10154879
NHTSA source summary · Original PDF not reviewed by Recallfolio
In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT · FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY · FUEL SYSTEM, GASOLINE.
Source record 10154879 at NHTSANHTSA communication ID: 10154529
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.
Source components: EXTERIOR LIGHTING · EXTERIOR LIGHTING:HEADLIGHTS · EXTERIOR LIGHTING:TAIL LIGHTS.
Source record 10154529 at NHTSANHTSA communication ID: 10154450
NHTSA source summary · Original PDF not reviewed by Recallfolio
When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the "P" position and the engine shuts off normally, the ignition may stay on (in accessory mode). NOTE: This TSB only applies if the selector lever knob is BHN2-46-030* or BHN4-46-030* with the lock release button. If not, this TSB does not apply. This may be caused by the lock release button in the selector lever knob sticking in the pressed position. An improper production process is causing an internal part to expand with moisture and interfere with other parts. To eliminate this concern, the production process has been modified.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:IGNITION.
Source record 10154450 at NHTSANHTSA communication ID: 10154448
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customer using "Flexible" setting for Oil Change in the maintenance monitor may notice that the oil change due notification will not work due to improper control logic of the PCM. The PCM clears the TRAVELED DISTANCE at the wrong time while the ELAPSED DAYS and the DETERIORATION DETERMINATION work as designed. To correct this issue, the control logic of the PCM has been changed.
Source components: ENGINE · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
Source record 10154448 at NHTSANHTSA communication ID: 10154452
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
Source components: ELECTRICAL SYSTEM.
Source record 10154452 at NHTSANHTSA communication ID: 10154451
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position.The noise is caused when the edge (A) of the inner ball joint (B) gets stuck with the steering gear housing(C). To eliminate the noise, a spacer (A) has been installed between the inner ball joint (B) and the steering gear housing (C) (both sides) to prevent direct contact.
Source components: STEERING.
Source record 10154451 at NHTSANHTSA communication ID: 10153337
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
Source components: EQUIPMENT.
Source record 10153337 at NHTSANHTSA communication ID: 10153314
NHTSA source summary · Original PDF not reviewed by Recallfolio
When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No. 1 misfire detected P0302 - Cylinder No. 2 misfire detected P0303 - Cylinder No. 3 misfire detected P0304 - Cylinder No.4 misfire detected. This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.
Source components: ENGINE.
Source record 10153314 at NHTSANHTSA communication ID: 10153303
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)
Source components: EQUIPMENT.
Source record 10153303 at NHTSANHTSA communication ID: 10153318
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Source components: STEERING.
Source record 10153318 at NHTSANHTSA communication ID: 10153339
NHTSA source summary · Original PDF not reviewed by Recallfolio
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.
Source record 10153339 at NHTSANHTSA communication ID: 10153336
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
Source components: EQUIPMENT.
Source record 10153336 at NHTSANHTSA communication ID: 10153334
NHTSA source summary · Original PDF not reviewed by Recallfolio
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
Source components: EQUIPMENT.
Source record 10153334 at NHTSANHTSA communication ID: 10153307
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit. Tool Number Description Pricing PC1923MAZ Pro-Cut On-Car Brake Lathe Check eStore or call for current pricing OBTAINING TOOLS This tool can be ordered through Mazda eStore. You can log on to eStore at: http://dealers.mazdausa.com CUSTOMER SERVICE INFORMATION For warranty or product information contact Mazda Authorized Service Equipment at 877-768-6657. Customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday. SPECIAL SERVICE TOOL (SST) PART NAME: OVERVIEW Pro-Cut On-Car Brake Lathe PART NUMBER: PC1923MAZ APPLICABLE MODELS: All USAGE: To machine brake rotors on the vehicle.
Source components: SERVICE BRAKES.
Source record 10153307 at NHTSANHTSA communication ID: 10153306
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Source components: EQUIPMENT.
Source record 10153306 at NHTSANHTSA communication ID: 10153305
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.
Source components: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA.
Source record 10153305 at NHTSANHTSA communication ID: 10153333
NHTSA source summary · Original PDF not reviewed by Recallfolio
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement. NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.
Source components: EQUIPMENT.
Source record 10153333 at NHTSANHTSA communication ID: 10153329
NHTSA source summary · Original PDF not reviewed by Recallfolio
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Source components: AIR BAGS.
Source record 10153329 at NHTSANHTSA communication ID: 10153317
NHTSA source summary · Original PDF not reviewed by Recallfolio
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Source components: SUSPENSION.
Source record 10153317 at NHTSANHTSA communication ID: 10153316
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
Source components: WHEELS.
Source record 10153316 at NHTSANHTSA communication ID: 10153313
NHTSA source summary · Original PDF not reviewed by Recallfolio
The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazda models, there is no key cylinder on the steering column. Therefore, the engine cannot be started with the auxiliary key if the room fuse is removed or if the transmitter battery is dead.
Source components: ELECTRICAL SYSTEM.
Source record 10153313 at NHTSANHTSA communication ID: 10153312
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.
Source components: ENGINE AND ENGINE COOLING.
Source record 10153312 at NHTSANHTSA communication ID: 10153227
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
Source components: SERVICE BRAKES.
Source record 10153227 at NHTSANHTSA communication ID: 10153311
NHTSA source summary · Original PDF not reviewed by Recallfolio
On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.
Source components: ENGINE AND ENGINE COOLING.
Source record 10153311 at NHTSANHTSA communication ID: 10153310
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.
Source components: ENGINE.
Source record 10153310 at NHTSANHTSA communication ID: 10153302
NHTSA source summary · Original PDF not reviewed by Recallfolio
APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)
Source components: EQUIPMENT.
Source record 10153302 at NHTSANHTSA communication ID: 10153332
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.
Source components: EXTERIOR LIGHTING.
Source record 10153332 at NHTSANHTSA communication ID: 10153331
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10153331 at NHTSANHTSA communication ID: 10153330
NHTSA source summary · Original PDF not reviewed by Recallfolio
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active working SAT radio.
Source components: EQUIPMENT.
Source record 10153330 at NHTSANHTSA communication ID: 10153319
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial checkis a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.
Source components: SERVICE BRAKES, AIR.
Source record 10153319 at NHTSANHTSA communication ID: 10153315
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
Source components: SUSPENSION.
Source record 10153315 at NHTSANHTSA communication ID: 10153309
NHTSA source summary · Original PDF not reviewed by Recallfolio
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.
Source components: ELECTRICAL SYSTEM.
Source record 10153309 at NHTSANHTSA communication ID: 10153308
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Source components: ELECTRICAL SYSTEM.
Source record 10153308 at NHTSANHTSA communication ID: 10153291
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a condition where the front seat cushion trim comes off the seat frame at the front end. This may be found on vehicles with all types of the seat trims (leather, leatherette and fabric). The front seat cushion is attached to the seat frame using folding collars. NOTE: Sample images in this TSB are a Mazda2, but they are applicable to Mazda3. This is caused by the collars slipping out of the seat frame when an excessive force is applied to the seat cushion.
Source components: SEATS.
Source record 10153291 at NHTSANHTSA communication ID: 10153296
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
Source components: ELECTRICAL SYSTEM.
Source record 10153296 at NHTSANHTSA communication ID: 10154139
NHTSA source summary · Original PDF not reviewed by Recallfolio
If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?
Source components: STEERING · STRUCTURE:BODY.
Source record 10154139 at NHTSANHTSA communication ID: 10153298
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card update. This is caused by a navigation map supplier software change. Customers can set preferences if needed. Example: A customer may have a Shell Gas Card and is only interested in Shell Gas Stations. The customer can set preference to only show Shell gas stations.
Source components: EQUIPMENT.
Source record 10153298 at NHTSANHTSA communication ID: 10153294
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition. Album art and artist biographies are not provided by SiriusXM Satellite Radio, a blank white square frame is shown in place of the album art. Note: This information is also available at www.mazdahandsfree.com>FAQ>ENTERTAINMENT - SIRIUSXM®. STATION LOGO SIRIUSXM satellite radio hardware is in the Tuner and Amp Unit (TAU). The station logo is not shown in the center display because there is no visual data communication cable between the TAU and the Connectivity Master Unit (CMU). A blank white square frame is shown in place of the station logo. Do NOT perform any repairs for these concerns.
Source components: EQUIPMENT.
Source record 10153294 at NHTSANHTSA communication ID: 10153290
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit the cushion tape (1) attached to the front end of dashboard coming off and showing at the base of the windshield.This is caused by the cushion tape peeling off from the end(s) due to interference with the windshield and vehicle vibration. To prevent the tape from peeling off, both ends of the cushion tape are now folded over to the back side of the dashboard or stapled depending on the model.
Source components: VISIBILITY.
Source record 10153290 at NHTSANHTSA communication ID: 10154138
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may include: Blank Screen and/or No Audio Sound, Phone will not charge.Blank Screen and/or No Audio Sound These concerns may be caused by:The MAZDA CONNECT system has reached its capacity limits when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and also connected to the USB port.The MAZDA CONNECT system has reached its capacity limits when the customer's USB device capacity exceeds 16 GB (e.g. 64 GB iPhone X). The MAZDA CONNECT system USB port capacity is 16 GB (FAT32).Mazda recommends not to connect any devices to the USB port when streaming music with audio source aha/Pandora/Stitcher/Bluetooth®. When streaming music with audio source aha/Pandora/Stitcher/Bluetooth® (without USB connection), the Connectivity Master Unit (CMU) is able to process Bluetooth® digital data (A) and output audio sound and display Bluetooth® audio information. If the same device is connected to the USB port for charging, the CMU processes both Bluetooth® digital data (A) and USB digital data (B) from the same device at the same time. In this case, CMU resources may be exceeded, causing a Blank Screen and/or No Audio Sound.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10154138 at NHTSANHTSA communication ID: 10153289
NHTSA source summary · Original PDF not reviewed by Recallfolio
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.100A or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.
Source components: EQUIPMENT.
Source record 10153289 at NHTSANHTSA communication ID: 10152375
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some vehicles may exhibit a knocking noise from the rear coil spring and/or the vehicle body sits lower in the rear. These symptoms may be caused by a broken rear coil spring at its lower side. This is caused by corrosion from dust between the rear coil spring and the spring sheet, resulting in a broken rear coil spring. To eliminate this concern, the shape of the rear coil spring has been modified.
Source components: SUSPENSION:REAR:SPRINGS:COIL SPRINGS.
Source record 10152375 at NHTSA