The manufacturer’s record · Page 3 of 3

2023 Mazda CX-5
Manufacturer communications & TSBs.Page 3

Original record summaries, dates and identifiers for this model-year. Records 201–282 of 282, ordered newest first. Dated records on this page: Sep 29, 2022–Sep 13, 2023.

Back to 2023 Mazda CX-5 problems & recalls
Read the applicability before drawing a conclusion.

This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.

NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.

Sep 13, 2023Service Bulletin/Repair Instructions

04-001-23b

NHTSA communication ID: 10243545

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

Source components: SERVICE BRAKES.

Source record 10243545 at NHTSA
Aug 29, 2023Service Bulletin/Repair Instructions

09-015-23b

NHTSA communication ID: 10241609

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process. The fan motor bearing may become worn out during use. To eliminate the noise, the production process at the supplier and the material has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

Source components: EXTERIOR LIGHTING.

Source record 10241609 at NHTSA
Aug 28, 2023Service Bulletin/Repair Instructions

SA-050-23

NHTSA communication ID: 10241637

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about scratches on the instrument cluster lens.

Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10241637 at NHTSA
Aug 28, 2023Service Bulletin/Repair Instructions

SA-021-23b

NHTSA communication ID: 10241636

NHTSA source summary · Original PDF not reviewed by Recallfolio

Qi Wireless Charger Symptom Troubleshooting

Source components: ELECTRICAL SYSTEM.

Source record 10241636 at NHTSA
Aug 28, 2023Service Bulletin/Repair Instructions

SA-021-23a

NHTSA communication ID: 10241635

NHTSA source summary · Original PDF not reviewed by Recallfolio

Qi Wireless Charger Symptom Troubleshooting

Source components: ELECTRICAL SYSTEM.

Source record 10241635 at NHTSA
Aug 28, 2023Service Bulletin/Repair Instructions

SA-009-23h

NHTSA communication ID: 10241634

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:ELECTRICAL:INFOTAINMENT · EXTERIOR LIGHTING.

Source record 10241634 at NHTSA
Aug 16, 2023Service Bulletin/Repair Instructions

SA-037-23a

NHTSA communication ID: 10241612

NHTSA source summary · Original PDF not reviewed by Recallfolio

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

Source components: ENGINE AND ENGINE COOLING.

Source record 10241612 at NHTSA
Aug 15, 2023Service Bulletin/Repair Instructions

SA-009-23g

NHTSA communication ID: 10241633

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:ELECTRICAL:INFOTAINMENT · EXTERIOR LIGHTING.

Source record 10241633 at NHTSA
Jul 28, 2023Service Bulletin/Repair Instructions

SA-044-23

NHTSA communication ID: 10240492

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers have reported experiencing a one-time popping or clunking sound while driving their vehicle. The noise is most noticeable when duplicating the driving conditions of going up or down an incline while simultaneously making a turn. NOTE: For Mazda6 vehicles, the noise may only be heard once per day. To reproduce the concern, allow the vehicle to sit overnight and then drive it. The noise has been traced to the front stabilizer (sway bar) bushings and the recommended action is the following repair information (if the noise can be duplicated). NOTE: The repair itself is not complex, but accurately replicating the concern may require additional time. To minimize inconvenience to the customer, ensure that they are provided with a loaner vehicle while the diagnosis and repair take place.

Source components: SUSPENSION.

Source record 10240492 at NHTSA
Jul 26, 2023Service Bulletin/Repair Instructions

09-015-23a

NHTSA communication ID: 10240392

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process. The fan motor bearing may become worn out during use. To eliminate the noise, the production process at the supplier and the material has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

Source components: EXTERIOR LIGHTING.

Source record 10240392 at NHTSA
Jul 21, 2023Service Bulletin/Repair Instructions

SA-042-23

NHTSA communication ID: 10240494

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).

Source record 10240494 at NHTSA
Jul 14, 2023Service Bulletin/Repair Instructions

SA-040-23

NHTSA communication ID: 10240489

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.

Source components: SEATS.

Source record 10240489 at NHTSA
Jul 11, 2023Service Bulletin/Repair Instructions

SA-027-23b

NHTSA communication ID: 10240495

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".

Source components: ELECTRICAL SYSTEM.

Source record 10240495 at NHTSA
Jul 6, 2023Service Bulletin/Repair Instructions

SA-039-23

NHTSA communication ID: 10240496

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

Source components: STRUCTURE.

Source record 10240496 at NHTSA
Jul 5, 2023Service Bulletin/Repair Instructions

SA-009-23F

NHTSA communication ID: 10240484

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:ELECTRICAL:INFOTAINMENT · EXTERIOR LIGHTING · LATCHES/LOCKS/LINKAGES.

Source record 10240484 at NHTSA
Jun 28, 2023Service Bulletin/Repair Instructions

SA-015-23d

NHTSA communication ID: 10238689

NHTSA source summary · Original PDF not reviewed by Recallfolio

Connected Services, Frequently Asked Questions (FAQ)

Source components: ENGINE AND ENGINE COOLING · EQUIPMENT ADAPTIVE/MOBILITY.

Source record 10238689 at NHTSA
Jun 13, 2023Service Bulletin/Repair Instructions

SA-027-23a

NHTSA communication ID: 10238692

NHTSA source summary · Original PDF not reviewed by Recallfolio

IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23)

Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.

Source record 10238692 at NHTSA
Jun 13, 2023Service Bulletin/Repair Instructions

SA-008-23a

NHTSA communication ID: 10238680

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).

Source components: TIRES · WHEELS.

Source record 10238680 at NHTSA
Jun 12, 2023Service Bulletin/Repair Instructions

SA-009-23e

NHTSA communication ID: 10238681

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

Source components: ENGINE AND ENGINE COOLING · EXTERIOR LIGHTING · LATCHES/LOCKS/LINKAGES · STRUCTURE.

Source record 10238681 at NHTSA
Jun 6, 2023Service Bulletin/Repair Instructions

SA-037-23

NHTSA communication ID: 10238700

NHTSA source summary · Original PDF not reviewed by Recallfolio

A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

Source components: ENGINE AND ENGINE COOLING.

Source record 10238700 at NHTSA
Jun 5, 2023Service Bulletin/Repair Instructions

SA-036-23

NHTSA communication ID: 10238697

NHTSA source summary · Original PDF not reviewed by Recallfolio

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.

Source components: EQUIPMENT · STRUCTURE.

Source record 10238697 at NHTSA
Jun 1, 2023Service Bulletin/Repair Instructions

SA-035-23

NHTSA communication ID: 10238695

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

Source components: ENGINE AND ENGINE COOLING.

Source record 10238695 at NHTSA
May 31, 2023Service Bulletin/Repair Instructions

SA-005-23a

NHTSA communication ID: 10237208

NHTSA source summary · Original PDF not reviewed by Recallfolio

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10237208 at NHTSA
May 24, 2023Service Bulletin/Repair Instructions

SA-033-23

NHTSA communication ID: 10237217

NHTSA source summary · Original PDF not reviewed by Recallfolio

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Source components: ELECTRICAL SYSTEM.

Source record 10237217 at NHTSA
May 24, 2023Service Bulletin/Repair Instructions

SA-032-23

NHTSA communication ID: 10237216

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.

Source record 10237216 at NHTSA
May 24, 2023Service Bulletin/Repair Instructions

SA-015-23c

NHTSA communication ID: 10237210

NHTSA source summary · Original PDF not reviewed by Recallfolio

Frequently Asked Questions (FAQ)

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10237210 at NHTSA
May 24, 2023Service Bulletin/Repair Instructions

SA-009-23d

NHTSA communication ID: 10237209

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT:ELECTRICAL:INFOTAINMENT.

Source record 10237209 at NHTSA
May 17, 2023Service Bulletin/Repair Instructions

SA-031-23

NHTSA communication ID: 10237215

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

Source components: WHEELS.

Source record 10237215 at NHTSA
May 9, 2023Service Bulletin/Repair Instructions

01-007-23

NHTSA communication ID: 10237197

NHTSA source summary · Original PDF not reviewed by Recallfolio

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:12V/24V/48V BATTERY.

Source record 10237197 at NHTSA
Apr 28, 2023Service Bulletin/Repair Instructions

SA-027-23

NHTSA communication ID: 10235699

NHTSA source summary · Original PDF not reviewed by Recallfolio

In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN".

Source components: ELECTRICAL SYSTEM.

Source record 10235699 at NHTSA
Apr 28, 2023Service Bulletin/Repair Instructions

SA-015-23b

NHTSA communication ID: 10235579

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda Connected Services - Frequently Asked Questions (FQA)

Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10235579 at NHTSA
Apr 26, 2023Service Bulletin/Repair Instructions

01-006-23

NHTSA communication ID: 10235413

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

Source components: ENGINE AND ENGINE COOLING.

Source record 10235413 at NHTSA
Apr 25, 2023Service Bulletin/Repair Instructions

SA-026-23

NHTSA communication ID: 10235702

NHTSA source summary · Original PDF not reviewed by Recallfolio

A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.). This condition may also occur if the engine is not allowed to warm up after multiple cold starts.

Source components: ENGINE AND ENGINE COOLING.

Source record 10235702 at NHTSA
Apr 25, 2023Service Bulletin/Repair Instructions

SA-009-23c

NHTSA communication ID: 10235576

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.Engine Start / Stop,Door Lock / Unlock,Lights ON / OFF. 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:ELECTRICAL:INFOTAINMENT · LATCHES/LOCKS/LINKAGES.

Source record 10235576 at NHTSA
Apr 14, 2023Service Bulletin/Repair Instructions

SA-021-23

NHTSA communication ID: 10235696

NHTSA source summary · Original PDF not reviewed by Recallfolio

Qi Wireless Charger symptom troubleshooting

Source components: ELECTRICAL SYSTEM.

Source record 10235696 at NHTSA
Apr 12, 2023Service Bulletin/Repair Instructions

09-019-23

NHTSA communication ID: 10235418

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.

Source components: EXTERIOR LIGHTING.

Source record 10235418 at NHTSA
Apr 4, 2023Service Bulletin/Repair Instructions

SA-018-23a

NHTSA communication ID: 10235705

NHTSA source summary · Original PDF not reviewed by Recallfolio

This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.

Source components: ELECTRICAL SYSTEM.

Source record 10235705 at NHTSA
Apr 3, 2023Service Bulletin/Repair Instructions

09-007-23a

NHTSA communication ID: 10235415

NHTSA source summary · Original PDF not reviewed by Recallfolio

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

Source components: SEATS.

Source record 10235415 at NHTSA
Mar 28, 2023Service Bulletin/Repair Instructions

SA-018-23

NHTSA communication ID: 10233685

NHTSA source summary · Original PDF not reviewed by Recallfolio

This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.

Source components: ELECTRICAL SYSTEM.

Source record 10233685 at NHTSA
Mar 28, 2023Service Bulletin/Repair Instructions

SA-009-23b

NHTSA communication ID: 10233683

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

Source components: ENGINE AND ENGINE COOLING · EXTERIOR LIGHTING · LATCHES/LOCKS/LINKAGES.

Source record 10233683 at NHTSA
Mar 21, 2023Service Bulletin/Repair Instructions

SA-016-23

NHTSA communication ID: 10233669

NHTSA source summary · Original PDF not reviewed by Recallfolio

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

Source components: EQUIPMENT:ELECTRICAL.

Source record 10233669 at NHTSA
Mar 10, 2023Service Bulletin/Repair Instructions

SA-015-23

NHTSA communication ID: 10233674

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda Connect Services - Frequently Asked Questions (FAQ)

Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10233674 at NHTSA
Mar 7, 2023Service Bulletin/Repair Instructions

SA-013-23

NHTSA communication ID: 10233564

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may hear noise from their headlamps. While some noise from the electric motor is normal, it may be louder in one headlamp than the other or both are significantly louder than a known good vehicle.

Source components: EXTERIOR LIGHTING.

Source record 10233564 at NHTSA
Mar 1, 2023Service Bulletin/Repair Instructions

SA-012-23

NHTSA communication ID: 10233704

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

Source components: VISIBILITY · VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM.

Source record 10233704 at NHTSA
Mar 1, 2023Service Bulletin/Repair Instructions

SA-009-23a

NHTSA communication ID: 10233562

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:ELECTRICAL:INFOTAINMENT · EXTERIOR LIGHTING · LATCHES/LOCKS/LINKAGES.

Source record 10233562 at NHTSA
Feb 28, 2023Service Bulletin/Repair Instructions

09-016-23

NHTSA communication ID: 10232299

NHTSA source summary · Original PDF not reviewed by Recallfolio

Speedometer replacement procedure

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER.

Source record 10232299 at NHTSA
Feb 21, 2023Service Bulletin/Repair Instructions

DRW52

NHTSA communication ID: 10232306

NHTSA source summary · Original PDF not reviewed by Recallfolio

On certain CX-5 vehicles, the rear seat center headrest may have surface-only cosmetic damage (scratch/tear/dent) due to an inappropriate assembly process. There are 118 subject vehicles in this campaign and the damage rate is expected to be 6-12 total vehicles (5-10%).

Source components: SEATS.

Source record 10232306 at NHTSA
Feb 16, 2023Service Bulletin/Repair Instructions

08-001-23

NHTSA communication ID: 10232279

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has been modified.

Source components: ELECTRICAL SYSTEM · FORWARD COLLISION AVOIDANCE · SEAT BELTS · SEAT BELTS:STATUS INDICATOR SWITCH · SEATS.

Source record 10232279 at NHTSA
Feb 13, 2023Service Bulletin/Repair Instructions

04-001-23a

NHTSA communication ID: 10232276

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

Source components: SERVICE BRAKES, HYDRAULIC.

Source record 10232276 at NHTSA
Feb 9, 2023Service Bulletin/Repair Instructions

SA-010-23

NHTSA communication ID: 10232304

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EXTERIOR LIGHTING · SERVICE BRAKES, HYDRAULIC · VISIBILITY.

Source record 10232304 at NHTSA
Feb 6, 2023Service Bulletin/Repair Instructions

SA-009-23

NHTSA communication ID: 10232303

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT:ELECTRICAL:INFOTAINMENT · EXTERIOR LIGHTING.

Source record 10232303 at NHTSA
Feb 2, 2023Service Bulletin/Repair Instructions

SA-008-23

NHTSA communication ID: 10232302

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).

Source components: STEERING · WHEELS.

Source record 10232302 at NHTSA
Feb 1, 2023Service Bulletin/Repair Instructions

09-007-23

NHTSA communication ID: 10232402

NHTSA source summary · Original PDF not reviewed by Recallfolio

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

Source components: SEATS.

Source record 10232402 at NHTSA
Feb 1, 2023Service Bulletin/Repair Instructions

07-002-23

NHTSA communication ID: 10232300

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10232300 at NHTSA
Jan 23, 2023Service Bulletin/Repair Instructions

16-002-23

NHTSA communication ID: 10230906

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11048 or later).

Source components: ELECTRICAL SYSTEM.

Source record 10230906 at NHTSA
Jan 23, 2023Service Bulletin/Repair Instructions

09-006-23

NHTSA communication ID: 10230902

NHTSA source summary · Original PDF not reviewed by Recallfolio

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

Source components: STRUCTURE.

Source record 10230902 at NHTSA
Jan 23, 2023Service Bulletin/Repair Instructions

SA-006/23

NHTSA communication ID: 10230880

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: - Incorrect calendar entry (month/day/year) after a battery disconnect - Infotainment system software update. - BCM TPMS unlearn during vehicle storage or transport. - Wheel/Tire change

Source components: ELECTRICAL SYSTEM.

Source record 10230880 at NHTSA
Jan 23, 2023Service Bulletin/Repair Instructions

RF-23-01

NHTSA communication ID: 10230865

NHTSA source summary · Original PDF not reviewed by Recallfolio

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

Source components: ENGINE AND ENGINE COOLING.

Source record 10230865 at NHTSA
Jan 19, 2023Service Bulletin/Repair Instructions

SA-005/22

NHTSA communication ID: 10230878

NHTSA source summary · Original PDF not reviewed by Recallfolio

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

Source components: ELECTRICAL SYSTEM.

Source record 10230878 at NHTSA
Jan 11, 2023Service Bulletin/Repair Instructions

SA-003/23

NHTSA communication ID: 10230875

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES.

Source record 10230875 at NHTSA
Jan 3, 2023Service Bulletin/Repair Instructions

09-001-23

NHTSA communication ID: 10230894

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - CSP04). This is caused by improper control software of telematics communication unit. To eliminate this concern, the control software of telematics communication unit has been modified.

Source components: ELECTRICAL SYSTEM.

Source record 10230894 at NHTSA
Dec 20, 2022Service Bulletin/Repair Instructions

SA-078-22

NHTSA communication ID: 10228657

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES, HYDRAULIC.

Source record 10228657 at NHTSA
Dec 14, 2022Service Bulletin/Repair Instructions

SA-004-22g

NHTSA communication ID: 10228650

NHTSA source summary · Original PDF not reviewed by Recallfolio

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

Source components: ELECTRICAL SYSTEM.

Source record 10228650 at NHTSA
Dec 13, 2022Service Bulletin/Repair Instructions

SA-019-22c

NHTSA communication ID: 10228653

NHTSA source summary · Original PDF not reviewed by Recallfolio

MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ)

Source components: ELECTRICAL SYSTEM.

Source record 10228653 at NHTSA
Dec 13, 2022Service Bulletin/Repair Instructions

SA-017-22d

NHTSA communication ID: 10228652

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. * If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. * If the reception is good to strong, proceed to the Repair Procedure

Source components: ELECTRICAL SYSTEM.

Source record 10228652 at NHTSA
Dec 7, 2022Service Bulletin/Repair Instructions

SA-016-22a

NHTSA communication ID: 10228651

NHTSA source summary · Original PDF not reviewed by Recallfolio

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

Source components: EQUIPMENT.

Source record 10228651 at NHTSA
Dec 6, 2022Service Bulletin/Repair Instructions

SA-045-22a

NHTSA communication ID: 10228655

NHTSA source summary · Original PDF not reviewed by Recallfolio

The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.

Source components: EQUIPMENT · VISIBILITY:GLASS, SIDE/REAR.

Source record 10228655 at NHTSA
Dec 1, 2022Service Bulletin/Repair Instructions

MT-004-22

NHTSA communication ID: 10228648

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

Source components: ENGINE AND ENGINE COOLING.

Source record 10228648 at NHTSA
Nov 29, 2022Service Bulletin/Repair Instructions

04-004-22

NHTSA communication ID: 10226825

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate's surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

Source components: SERVICE BRAKES.

Source record 10226825 at NHTSA
Nov 22, 2022Service Bulletin/Repair Instructions

09-018-22b

NHTSA communication ID: 10226834

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into the R position.

Source components: ELECTRICAL SYSTEM.

Source record 10226834 at NHTSA
Nov 18, 2022Service Bulletin/Repair Instructions

02-004-22a

NHTSA communication ID: 10226814

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

Source components: SUSPENSION.

Source record 10226814 at NHTSA
Nov 14, 2022Service Bulletin/Repair Instructions

SA-075-22

NHTSA communication ID: 10226924

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

Source components: ELECTRICAL SYSTEM.

Source record 10226924 at NHTSA
Nov 3, 2022Service Bulletin/Repair Instructions

15-002-22a

NHTSA communication ID: 10226895

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor indicator is flashing with one or more of the following DTCs of PARKING ASSIST SYSTEM. B1B36:14 Front corner ultrasonic sensor (RH) circuit malfunction B1B36:2A Front corner ultrasonic sensor (RH) characteristic malfunction B1B38:14 Front ultrasonic sensor (RH) circuit malfunction B1B38:2A Front ultrasonic sensor (RH) characteristic malfunction B1B40:14 Front corner ultrasonic sensor (LH) circuit malfunction B1B40:2A Front corner ultrasonic sensor (LH) characteristic malfunction B1B42:14 Front ultrasonic sensor (LH) circuit malfunction B1B42:2A Front ultrasonic sensor (LH) characteristic malfunction Due to insufficient waterproof performance of the front harness short cords (1), water may enter in and accumulate in the C-11 (LH) or C-12 (RH) connectors (2) causing a short circuit between wires and an improper signal being sent from the parking (ultrasonic) sensor to the parking sensor unit. To eliminate this concern, the production process of the front harness short cord has been improved to increase waterproof performance.

Source components: ELECTRICAL SYSTEM.

Source record 10226895 at NHTSA
Oct 17, 2022Service Bulletin/Repair Instructions

SA-068-22

NHTSA communication ID: 10225767

NHTSA source summary · Original PDF not reviewed by Recallfolio

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

Source components: POWER TRAIN.

Source record 10225767 at NHTSA
Oct 17, 2022Service Bulletin/Repair Instructions

SA-008-22a

NHTSA communication ID: 10225724

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

Source components: STRUCTURE.

Source record 10225724 at NHTSA
Oct 12, 2022Service Bulletin/Repair Instructions

SA-067-22

NHTSA communication ID: 10225763

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: - The windshield is dirty - The FSC lens is foggy - There is low visibility due to rain, fog or snow - It is at night and there is not enough light - There is direct or reflected sunlight on the FSC - There is problem with the FSC * There is a problem with the AUTOHOLD control function. * There is a problem with the electric parking brake (EPB).

Source components: ELECTRICAL SYSTEM.

Source record 10225763 at NHTSA
Oct 12, 2022Service Bulletin/Repair Instructions

SA-066-22

NHTSA communication ID: 10225761

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

Source components: ELECTRICAL SYSTEM.

Source record 10225761 at NHTSA
Oct 10, 2022Service Bulletin/Repair Instructions

SA-065-22

NHTSA communication ID: 10225751

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition ON. Therefore, turn the ignition OFF when refilling engine coolant using the radiator filler neck.

Source components: ENGINE AND ENGINE COOLING.

Source record 10225751 at NHTSA
Oct 10, 2022Service Bulletin/Repair Instructions

SA-019-22b

NHTSA communication ID: 10225730

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda Connected Services Frequently Asked Questions (FAQs)

Source components: EQUIPMENT.

Source record 10225730 at NHTSA
Oct 10, 2022Service Bulletin/Repair Instructions

SA-017-22c

NHTSA communication ID: 10225727

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " "

Source components: ELECTRICAL SYSTEM.

Source record 10225727 at NHTSA
Oct 4, 2022Service Bulletin/Repair Instructions

SA-004-22f

NHTSA communication ID: 10225720

NHTSA source summary · Original PDF not reviewed by Recallfolio

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

Source components: ELECTRICAL SYSTEM.

Source record 10225720 at NHTSA
Sep 29, 2022Service Bulletin/Repair Instructions

SA-061-22

NHTSA communication ID: 10222563

NHTSA source summary · Original PDF not reviewed by Recallfolio

The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - BSM system indicates vehicle on the opposite side. - i-ACTIVSENSE indicator ring will not turn green - Rear Cross Traffic Alert (RCTA) does not work - Rear side radar sensor

Source components: ELECTRICAL SYSTEM.

Source record 10222563 at NHTSA