The manufacturer’s record · Page 6 of 6

2017 Mazda CX-5
Manufacturer communications & TSBs.Page 6

Original record summaries, dates and identifiers for this model-year. Records 501–571 of 571, ordered newest first. Dated records on this page: Aug 10, 2016–Jan 18, 2018.

Back to 2017 Mazda CX-5 problems & recalls
Read the applicability before drawing a conclusion.

This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.

NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.

Jan 18, 2018Service Bulletin/Repair Instructions

15-001-18-3369

NHTSA communication ID: 10129571

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may experience the following symptom relating to the Forward Sensing Camera (FSC)with DTC C1001:92 [Forward sensing camera (FSC) poor field of view] stored in memory.When the visibility out the windshieldis poor (i.e. fog or raining at night), the following warning lights mayilluminate. Master Warning Light High Bean Control Warning Light Lane-keep Assist System (LAS) Lane Departure Warning System (LDWS) Warning Light Smart Brake Support/Smart City Brake Support (SBS/SCBS) Indicator LightThis is caused by the control logic of the FSC being too sensitive. To correct this issue, the control logic ofthe FSC has been modified.

Source components: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA.

Source record 10129571 at NHTSA
Jan 16, 2018Service Bulletin/Repair Instructions

09-003-18-3405a

NHTSA communication ID: 10129569

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate this concern.

Source components: ELECTRICAL SYSTEM:SOFTWARE.

Source record 10129569 at NHTSA
Jan 10, 2018Service Bulletin/Repair Instructions

09-003-18-3405

NHTSA communication ID: 10129567

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate this concern.

Source components: ELECTRICAL SYSTEM:SOFTWARE.

Source record 10129567 at NHTSA
Jan 9, 2018Service Bulletin/Repair Instructions

09-002-18-3410

NHTSA communication ID: 10129566

NHTSA source summary · Original PDF not reviewed by Recallfolio

After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.CX-3 shown:Vehicles having this concern should have their vehicle repaired using the following procedure.

Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10129566 at NHTSA
Jan 8, 2018Service Bulletin/Repair Instructions

09-001-18-3387

NHTSA communication ID: 10129565

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for the MAZDA CONNECT navigation system SD cards beingmanufactured with improper hardware, resulting in a data reading error during cold temperatures. To correctthe concern, the SD card hardware has been changed.

Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).

Source record 10129565 at NHTSA
Jan 5, 2018Service Bulletin/Repair Instructions

02-002-18-3300d

NHTSA communication ID: 10129564

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving onrough roads and/or when turning the steering wheel while the vehicle is stopped.The noise may be due to: Upper front strut bearing (A) damage. (CX-5 and Mazda6) Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6) The bump stopper (C) may be contacting the strut bearing when the front shock absorber is compressed, causing a popping noise. (Mazda6 only) The front lower arm bushing (D) is making a creak type noise in wet road conditions. (CX-5 and Mazda6).Front Shock Absorber Front Lower Arm To eliminate the noise, the following mass-production changes have been made: 1. The material and production method of the front strut bearing (A) has been changed. (CX-5 and Mazda6) 2. A protector has been installed onto the coil spring. (CX-5 and Mazda6) 3. The shape of the bump stopper (C) will be modified in the future. (Mazda6 only) 4. The shape of the coil spring has been changed. (CX-3 only) 5. Friction of the lower arm bushing has been reduced by adding a dry coating. (CX-5 and Mazda6). NOTE: The piston rod nut (B) requires replacement.

Source components: SUSPENSION:FRONT:SHOCK ABSORBER.

Source record 10129564 at NHTSA
Jan 4, 2018Service Bulletin/Repair Instructions

SA-001-18

NHTSA communication ID: 10129353

NHTSA source summary · Original PDF not reviewed by Recallfolio

The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.

Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10129353 at NHTSA
Jan 2, 2018Service Bulletin/Repair Instructions

MT-001-18

NHTSA communication ID: 10129354

NHTSA source summary · Original PDF not reviewed by Recallfolio

When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The navigation SD card has a malfunction.

Source components: ELECTRICAL SYSTEM.

Source record 10129354 at NHTSA
Dec 22, 2017Service Bulletin/Repair Instructions

15-006-17-3388a

NHTSA communication ID: 10129351

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperature. U3000:04 - Forward sensing camera (FSC) internal malfunction. The combination of warning lights mentioned by the customer may include: SCBS/SBS, LAS/LDWS, HBC, Master Warning LightInstrument Cluster Multi-Information Display (if equipped) warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction, MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays on. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately. Note: The center display Warning Messages are only displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings. This condition may be caused by FSC control logic that is too sensitive. When the FSC detects DTCU3000:98 during high temperature, it stops the internal communication and stores DTC U3000:04. DTC U3000:04 will not clear and SCBS/SBS, LAS/LDWS, and/or HBC functions will not resume until the ignition switch has been turned OFF, even if the temperature of the FSC cools. Before FSC Reprogramming: The warning lights/messages will be displayed until the FSC cools and the ignition is turned OFF, then back ON. Instrument Instrument Cluster Warning Lights and MAZDA CONNECT Warning Messages Cluster Warning Messages Warning Lights (With Multi-Information Display) (Without Multi-Information Display), Note: These Warning Messages are displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings.

Source components: ELECTRICAL SYSTEM.

Source record 10129351 at NHTSA
Dec 18, 2017Service Bulletin/Repair Instructions

01-001-17

NHTSA communication ID: 10185794

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery voltage low input.

Source components: AIR BAGS · ELECTRICAL SYSTEM.

Source record 10185794 at NHTSA
Dec 5, 2017Service Bulletin/Repair Instructions

MT-021-17

NHTSA communication ID: 10129368

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

Source components: ENGINE · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10129368 at NHTSA
Nov 29, 2017Service Bulletin/Repair Instructions

SA-073-17

NHTSA communication ID: 10188496

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda is incorporating a "Direct" type TPMS, which is unlike the previous "Indirect" type system. With the "Direct" type TPMS........ ? there is no TPMS switch on the dashboard. It is no longer needed. ? the wheel sensors activate after detecting tire rotation. ? the wheel sensors transmit data to the vehicle at a rate of once per minute. ? the vehicle must be driven at 16 mph or more for two (2) minutes or more to obtain IDS readings. ? it is necessary to complete the diagnosis before turning the ignition OFF, otherwise, the data will be deleted.

Source components: EQUIPMENT · TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS · WHEELS.

Source record 10188496 at NHTSA
Nov 10, 2017Service Bulletin/Repair Instructions

02-009-17-3392

NHTSA communication ID: 10188481

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold.

Source components: EQUIPMENT · STRUCTURE · SUSPENSION:FRONT:SHOCK ABSORBER.

Source record 10188481 at NHTSA
Nov 9, 2017Service Bulletin/Repair Instructions

MT-020-17

NHTSA communication ID: 10188491

NHTSA source summary · Original PDF not reviewed by Recallfolio

The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows: Previous - Press the MODE switch to switch to the cruise control function. New - Press the MODE switch and hold for 2 seconds_ to switch to the cruise control function.

Source components: ELECTRICAL SYSTEM.

Source record 10188491 at NHTSA
Nov 9, 2017Service Bulletin/Repair Instructions

MT-018-17

NHTSA communication ID: 10188489

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about: PASSENGER Seat Belt and PASS AIRBAG OFF indicator lights ON (A). Front seat warmers ON (B) and cannot be turned OFF.No DTC's are stored in memory. This may be caused by water contamination at connector C-56 after a recent aftermarket windshield tint installation.

Source components: AIR BAGS · EQUIPMENT · SEAT BELTS · SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER.

Source record 10188489 at NHTSA
Nov 6, 2017Service Bulletin/Repair Instructions

SA-069-17

NHTSA communication ID: 10188492

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you receive a customer complaint of an excessive gap between decoration panel and switch panel (as shown below), repair it according to the repair procedure below.

Source components: ELECTRICAL SYSTEM · EQUIPMENT · STRUCTURE.

Source record 10188492 at NHTSA
Nov 2, 2017Service Bulletin/Repair Instructions

MT-017-17

NHTSA communication ID: 10188488

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.

Source components: ELECTRICAL SYSTEM · EQUIPMENT.

Source record 10188488 at NHTSA
Oct 18, 2017Service Bulletin/Repair Instructions

MT-016-17

NHTSA communication ID: 10125469

NHTSA source summary · Original PDF not reviewed by Recallfolio

The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a vehicle ahead is imminent. In addition, the system reduces damage in the event of a collision by operating the brake control when the system determines that a collision is unavoidable. It may also be possible to avoid a collision depending on the relative speed between your vehicle and the vehicle in front of you. In addition, when the driver depresses the brake pedal, the brakes are applied firmly and quickly to assist.

Source components: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM.

Source record 10125469 at NHTSA
Oct 6, 2017Service Bulletin/Repair Instructions

15-006-17-3388

NHTSA communication ID: 10123439

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperature. U3000:04 - Forward sensing camera (FSC) internal malfunction. The combination of warning lights mentioned by the customer may include: Instrument Cluster Multi-Information Display (if equipped) warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction, MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays on. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately. Note: The center display Warning Messages are only displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings. This condition may be caused by FSC control logic that is too sensitive. When the FSC detects DTC U3000:98 during high temperature, it stops the internal communication and stores DTC U3000:04. DTC U3000:04 will not clear and SCBS/SBS, LAS/LDWS, and/or HBC functions will not resume until the ignition switch has been turned OFF even if the temperature of the FSC cools.

Source components: BACK OVER PREVENTION: CAMERA SYSTEM · ELECTRICAL SYSTEM · SERVICE BRAKES.

Source record 10123439 at NHTSA
Sep 13, 2017Service Bulletin/Repair Instructions

SA-036-17

NHTSA communication ID: 10118754

NHTSA source summary · Original PDF not reviewed by Recallfolio

IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.

Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:ELECTRICAL.

Source record 10118754 at NHTSA
Sep 8, 2017Service Bulletin/Repair Instructions

07-007-17-3384

NHTSA communication ID: 10120384

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a clogged heater unit. For Mazda6 and CX-5, the check engine light may illuminate with the DTC P011A:00 stored at the same time. P011A:00 ECT sensor No.1/No.2 performance problem. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing.

Source components: EQUIPMENT:APPLIANCE:AIR CONDITIONER.

Source record 10120384 at NHTSA
Sep 1, 2017Service Bulletin/Repair Instructions

SA-066-17

NHTSA communication ID: 10118751

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

Source components: EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH · FORWARD COLLISION AVOIDANCE: SENSING SYSTEM.

Source record 10118751 at NHTSA
Aug 23, 2017Service Bulletin/Repair Instructions

09-017-17-3347c

NHTSA communication ID: 10118472

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.

Source components: ELECTRICAL SYSTEM.

Source record 10118472 at NHTSA
Aug 22, 2017Service Bulletin/Repair Instructions

06-002-17-3367

NHTSA communication ID: 10118471

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. NOTE: The noise will not occur if the steering wheel is in the center or full right position. The noise is caused when the edge (A) of the left side inner ball joint (B) gets stuck with the steering gear housing (C).

Source components: STEERING · SUSPENSION.

Source record 10118471 at NHTSA
Aug 18, 2017Service Bulletin/Repair Instructions

SA-064-17

NHTSA communication ID: 10118480

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information Display warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction. MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays On. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately.

Source components: ELECTRICAL SYSTEM · EXTERIOR LIGHTING.

Source record 10118480 at NHTSA
Aug 10, 2017Service Bulletin/Repair Instructions

SA-065-17

NHTSA communication ID: 10118479

NHTSA source summary · Original PDF not reviewed by Recallfolio

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command

Source components: EQUIPMENT:ELECTRICAL.

Source record 10118479 at NHTSA
Aug 9, 2017Service Bulletin/Repair Instructions

09-001-17-3296b

NHTSA communication ID: 10118468

NHTSA source summary · Original PDF not reviewed by Recallfolio

When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No. 2 (C) socket covers have not been correctly installed or are missing due to improper prior repairs (i.e., customer replacing the headlamp bulbs or body shop not transferring them when replacing the headlamp unit(s) due to a collision). Any damage caused by missing socket covers, HID module seal (D), or missing bumper brackets (E) is not covered by warranty policy.

Source components: ELECTRICAL SYSTEM · EXTERIOR LIGHTING:HEADLIGHTS · STRUCTURE.

Source record 10118468 at NHTSA
Aug 7, 2017Service Bulletin/Repair Instructions

09-035-17-3080

NHTSA communication ID: 10118467

NHTSA source summary · Original PDF not reviewed by Recallfolio

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the ?SpeedometerReplacement Label?.Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda?s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With the use of SPECMO?s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10118467 at NHTSA
Jul 26, 2017Service Bulletin/Repair Instructions

MT-015-17

NHTSA communication ID: 10111043

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).

Source components: EQUIPMENT ADAPTIVE/MOBILITY · EQUIPMENT:ELECTRICAL.

Source record 10111043 at NHTSA
Jul 21, 2017Service Bulletin/Repair Instructions

SA-064-17

NHTSA communication ID: 10111039

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information Display warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction. MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays On. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately.

Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL · EQUIPMENT ADAPTIVE/MOBILITY.

Source record 10111039 at NHTSA
Jul 21, 2017Service Bulletin/Repair Instructions

SA-063-17

NHTSA communication ID: 10111038

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.

Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:ELECTRICAL.

Source record 10111038 at NHTSA
Jul 19, 2017Service Bulletin/Repair Instructions

SA-062-17

NHTSA communication ID: 10111037

NHTSA source summary · Original PDF not reviewed by Recallfolio

On some 2017 CX-5s, the Accessory Lighted Door Sill Trim Plate (DSTP) accessory may not light up after installation. This is likely caused by an incorrect magnet location. The current installation instructions suggest that the installer close the door firmly with a light slam when installing the magnet, other wise the magnet will end up in an incorrect location. To make sure the magnet location is correct during installation, a new paper template has been developed.

Source components: INTERIOR LIGHTING · STRUCTURE:BODY:DOOR.

Source record 10111037 at NHTSA
Jul 12, 2017Service Bulletin/Repair Instructions

09-017-17-3347b

NHTSA communication ID: 10120373

NHTSA source summary · Original PDF not reviewed by Recallfolio

All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.

Source components: ELECTRICAL SYSTEM:SOFTWARE.

Source record 10120373 at NHTSA
Jul 12, 2017Service Bulletin/Repair Instructions

SA-061-17

NHTSA communication ID: 10111036

NHTSA source summary · Original PDF not reviewed by Recallfolio

In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10111036 at NHTSA
Jul 11, 2017Service Bulletin/Repair Instructions

RF-17-05

NHTSA communication ID: 10111044

NHTSA source summary · Original PDF not reviewed by Recallfolio

There is a minor error with the Controller Programming instructions included with the accessory remote start kit C960-V7-620. In the current "Registration (programming) of the controller" instructions, step 5 shows an incorrect image. The function button is the lower button. A revised set of instructions are available in the Accessory E catalog and will be included in all kits at the next revision point.

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE.

Source record 10111044 at NHTSA
Jul 6, 2017Service Bulletin/Repair Instructions

MT-014-17

NHTSA communication ID: 10111042

NHTSA source summary · Original PDF not reviewed by Recallfolio

Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).

Source record 10111042 at NHTSA
Jul 6, 2017Service Bulletin/Repair Instructions

SA-058-17

NHTSA communication ID: 10111034

NHTSA source summary · Original PDF not reviewed by Recallfolio

CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.

Source components: VISIBILITY:WINDSHIELD.

Source record 10111034 at NHTSA
Jul 6, 2017Service Bulletin/Repair Instructions

SA-057-17

NHTSA communication ID: 10111033

NHTSA source summary · Original PDF not reviewed by Recallfolio

High Beam Control (HBC) system frequently asked questions (FAQ)

Source components: EXTERIOR LIGHTING:HEADLIGHTS.

Source record 10111033 at NHTSA
Jul 6, 2017Service Bulletin/Repair Instructions

SA-056-17

NHTSA communication ID: 10111032

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)

Source components: FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL.

Source record 10111032 at NHTSA
Jul 6, 2017Service Bulletin/Repair Instructions

SA-054-17

NHTSA communication ID: 10111030

NHTSA source summary · Original PDF not reviewed by Recallfolio

Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)

Source components: LANE DEPARTURE: BLIND SPOT DETECTION.

Source record 10111030 at NHTSA
Jul 6, 2017Service Bulletin/Repair Instructions

SA-053-17

NHTSA communication ID: 10111029

NHTSA source summary · Original PDF not reviewed by Recallfolio

Lane Departure Warning System (LDWS) frequently asked questions (FAQ)

Source components: LANE DEPARTURE.

Source record 10111029 at NHTSA
Jul 6, 2017Service Bulletin/Repair Instructions

SA-052-17

NHTSA communication ID: 10111028

NHTSA source summary · Original PDF not reviewed by Recallfolio

Smart City Brake Support (SCBS) frequently asked questions (FAQ)

Source components: SERVICE BRAKES.

Source record 10111028 at NHTSA
Jun 13, 2017Service Bulletin/Repair Instructions

SA-049-17

NHTSA communication ID: 10111022

NHTSA source summary · Original PDF not reviewed by Recallfolio

There are a few issues with the accessory C960-V7-620 remote start kit instructions. In the current ?Registration (programming) of the controller? instructions, step 5shows an incorrect image. The function button is the lower button. The correct set of instructions are below. The instructions for registration of additional remotes is not available on the E-catalog web site at this time. The instructions are below. A troubleshooting guide is not available on the E-catalogs web site at this time. The instructions are below.

Source components: ELECTRICAL SYSTEM:IGNITION · EQUIPMENT:ELECTRICAL.

Source record 10111022 at NHTSA
Jun 5, 2017Service Bulletin/Repair Instructions

09-017-17-3347a

NHTSA communication ID: 10120348

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tabin MAZDA CONNECT Settingsbefore performing the update.

Source components: ELECTRICAL SYSTEM:SOFTWARE.

Source record 10120348 at NHTSA
Jun 5, 2017Service Bulletin/Repair Instructions

SA-048-17

NHTSA communication ID: 10111021

NHTSA source summary · Original PDF not reviewed by Recallfolio

In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE.

Source record 10111021 at NHTSA
Jun 2, 2017Service Bulletin/Repair Instructions

06-001-17-3307a

NHTSA communication ID: 10120347

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance.This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Source components: STEERING: STEERING WHEEL/HANDLE BAR.

Source record 10120347 at NHTSA
May 24, 2017Service Bulletin/Repair Instructions

09-019-17

NHTSA communication ID: 10186335

NHTSA source summary · Original PDF not reviewed by Recallfolio

Fctry MESSASGE DISPLAYED after instrument cluster replacement. After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10186335 at NHTSA
May 22, 2017Service Bulletin/Repair Instructions

09-018-17

NHTSA communication ID: 10186334

NHTSA source summary · Original PDF not reviewed by Recallfolio

Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10186334 at NHTSA
May 22, 2017Service Bulletin/Repair Instructions

09018173351

NHTSA communication ID: 10118129

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom. If the condition is similar to the following "CONTROL LOGIC OF AMBIENT TEMPERATURE" or "DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS", advise the customer that this is a normal characteristic of the vehicle and not a malfunction. If the condition does not meet the following and the sensor malfunction is suspected, make sure to inspect the sensor according to MGSSonline or Workshop Manual (section 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION). Replace the sensor only when it fails the Workshop Manual inspection.

Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10118129 at NHTSA
May 16, 2017Service Bulletin/Repair Instructions

09-017-17

NHTSA communication ID: 10186333

NHTSA source summary · Original PDF not reviewed by Recallfolio

Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.

Source components: EQUIPMENT:ELECTRICAL · EQUIPMENT:ELECTRICAL:INFOTAINMENT.

Source record 10186333 at NHTSA
May 16, 2017Service Bulletin/Repair Instructions

09017173346

NHTSA communication ID: 10118128

NHTSA source summary · Original PDF not reviewed by Recallfolio

All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later). NOTE: For CX-9 with version earlier than 59.00.441, the tachometer function has been removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software.

Source components: ELECTRICAL SYSTEM:SOFTWARE.

Source record 10118128 at NHTSA
May 16, 2017Service Bulletin/Repair Instructions

SA-046-17

NHTSA communication ID: 10116229

NHTSA source summary · Original PDF not reviewed by Recallfolio

An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system.

Source components: ELECTRICAL SYSTEM:SOFTWARE.

Source record 10116229 at NHTSA
May 15, 2017Service Bulletin/Repair Instructions

MT-009-17

NHTSA communication ID: 10186339

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit a chattering noise from the rear spoiler (A) while driving on a rough road. This may be caused by loose rear spoiler installation nuts.

Source components: EQUIPMENT · STRUCTURE.

Source record 10186339 at NHTSA
May 15, 2017Service Bulletin/Repair Instructions

MT-009-17

NHTSA communication ID: 10116230

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit a chattering noise from the rear spoiler (A) while driving on a rough road. This may be caused by loose rear spoiler installation nuts.

Source components: EQUIPMENT ADAPTIVE/MOBILITY.

Source record 10116230 at NHTSA
Mar 27, 2017Service Bulletin/Repair Instructions

MT-005-17

NHTSA communication ID: 10098386

NHTSA source summary · Original PDF not reviewed by Recallfolio

SOME VEHICLES EQUIPPED WITH MAZDA RADAR CRUISE CONTROL (MRCC) WILL NOT SET (THE SYSTEM STAYS ON STANDBY) IF THE DRIVER'S SEAT BELT IS NOT FASTENED. THIS IS A NORMAL CONDITION. DO NOT PERFORM ANY REPAIRS FOR THIS CONDITION.

Source components: EQUIPMENT.

Source record 10098386 at NHTSA
Mar 24, 2017Service Bulletin/Repair Instructions

SA-042-17

NHTSA communication ID: 10099445

NHTSA source summary · Original PDF not reviewed by Recallfolio

ON SOME 2017 CX-5 VEHICLES, THE DRIVERS DOOR IS SLIGHTLY HARDER TO CLOSE THAN THE OTHER DOORS. THIS OCCURS WHEN ALL THE OTHER DOORS AND WINDOWS ARE FULLY CLOSED.

Source components: STRUCTURE:BODY:DOOR.

Source record 10099445 at NHTSA
Mar 16, 2017Service Bulletin/Repair Instructions

SA-041-17

NHTSA communication ID: 10099444

NHTSA source summary · Original PDF not reviewed by Recallfolio

PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. ALL PCM AND TCM DTCS THAT TURN ON THE CHECK ENGINE LIGHT CAN REMAIN AS A PERMANENT DTC. THEY WILL NOT TURN ON THE CHECK ENGINE LIGHT OR CAUSE DRIVABILITY CONCERNS. IF YOU ENCOUNTER A PERMANENT DTC, IGNORE IT AND DIAGNOSE THE CURRENT STORED OR PENDING DTC.

Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10099444 at NHTSA
Mar 10, 2017Service Bulletin/Repair Instructions

SA-040-17

NHTSA communication ID: 10099443

NHTSA source summary · Original PDF not reviewed by Recallfolio

SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. (2) DOOR LOCKS REPEATEDLY LOCK AND UNLOCK WHEN APPROACHING THE VEHICLE WITH THE ADVANCED KEY. (3) KEY WARNING LIGHT (RED) ON WHILE DRIVING AND DTC B10D1:23 AND/OR B10D3:23 IS(ARE) STORED. •B10D1:23 REQUEST SWITCH (LF) CIRCUIT MALFUNCTION •B10D3:23 REQUEST SWITCH (RF) CIRCUIT MALFUNCTION

Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

Source record 10099443 at NHTSA
Mar 9, 2017Service Bulletin/Repair Instructions

09-008-17-3324

NHTSA communication ID: 10111011

NHTSA source summary · Original PDF not reviewed by Recallfolio

Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term.

Source components: EXTERIOR LIGHTING:HEADLIGHTS.

Source record 10111011 at NHTSA
Mar 6, 2017Service Bulletin/Repair Instructions

MT-003-17

NHTSA communication ID: 10098384

NHTSA source summary · Original PDF not reviewed by Recallfolio

WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.

Source components: EQUIPMENT ADAPTIVE/MOBILITY.

Source record 10098384 at NHTSA
Mar 1, 2017Service Bulletin/Repair Instructions

08-002-17-3312

NHTSA communication ID: 10111004

NHTSA source summary · Original PDF not reviewed by Recallfolio

When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular Diagnostic System (M-MDS) may display a value of only 1/100th of the actual resistance value. This is caused by improper SAS control unit software. To eliminate this from occurring in the future, the SAS control unit software has been modified.

Source components: AIR BAGS · ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:ELECTRICAL.

Source record 10111004 at NHTSA
Feb 27, 2017Service Bulletin/Repair Instructions

SA-037-17

NHTSA communication ID: 10186323

NHTSA source summary · Original PDF not reviewed by Recallfolio

RECALL 0516J UPDATED REPAIR PROCEDURE

Source components: EQUIPMENT.

Source record 10186323 at NHTSA
Feb 14, 2017Service Bulletin/Repair Instructions

ONP07

NHTSA communication ID: 10185820

NHTSA source summary · Original PDF not reviewed by Recallfolio

Owner Notification program ONP07 Mazda mobile start (MMS) system

Source components: ELECTRICAL SYSTEM.

Source record 10185820 at NHTSA
Feb 8, 2017Service Bulletin/Repair Instructions

SA392

NHTSA communication ID: 10185817

NHTSA source summary · Original PDF not reviewed by Recallfolio

Stopper plates for air bag module connectors have been established as new service parts

Source components: ELECTRICAL SYSTEM.

Source record 10185817 at NHTSA
Feb 8, 2017Service Bulletin/Repair Instructions

SA385

NHTSA communication ID: 10185813

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you experience issues with the current version of ID's such as missing tools or modules not showing after completing a network test, be advised that we are aware of these issues and are working to resolve them. As a counter measure, it is advised that you un-install ids and re-install version 103.00 and "do not update" until further notice.

Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT.

Source record 10185813 at NHTSA
Jan 23, 2017Service Bulletin/Repair Instructions

RF-17-01

NHTSA communication ID: 10185810

NHTSA source summary · Original PDF not reviewed by Recallfolio

All models - Stopper plates for air bag module coinnectors

Source components: ELECTRICAL SYSTEM.

Source record 10185810 at NHTSA
Dec 19, 2016Service Bulletin/Repair Instructions

SA266

NHTSA communication ID: 10186263

NHTSA source summary · Original PDF not reviewed by Recallfolio

MAZDA Mobile start (MMS) cannot communicate with vehicle

Source components: ELECTRICAL SYSTEM · EQUIPMENT.

Source record 10186263 at NHTSA
Oct 12, 2016Service Bulletin/Repair Instructions

08-004-16

NHTSA communication ID: 10185828

NHTSA source summary · Original PDF not reviewed by Recallfolio

M-MDS Data monitor displays incorrect air bag module resistance value.

Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM.

Source record 10185828 at NHTSA
Oct 7, 2016Service Bulletin/Repair Instructions

SA234

NHTSA communication ID: 10186918

NHTSA source summary · Original PDF not reviewed by Recallfolio

New IDs software version 102.00 and Update 102.01 is now available on MS3 IDs update 102.00 and 102.01 is now available on MS3 under the "IDs/Infotainment" tab.

Source components: ELECTRICAL SYSTEM.

Source record 10186918 at NHTSA
Aug 11, 2016Service Bulletin/Repair Instructions

00-004-16-3237

NHTSA communication ID: 10092487

NHTSA source summary · Original PDF not reviewed by Recallfolio

RAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNER’S MANUAL. FOR MAZDA CUSTOMERS WHO HAVE QUESTIONS ABOUT SAFELY LIFTING THEIR VEHICLE TO CHANGE A FLAT TIRE OR TO INSTALL SNOW CHAINS, PLEASE PROVIDE A COPY OF THE ATTACHED HANDOUT FOR THEM. ALSO, BE SURE TO ALWAYS DIRECT CUSTOMERS TO FOL-LOW THE DIRECTIONS IN THE OWNER'S MANUAL.

Source components: EQUIPMENT.

Source record 10092487 at NHTSA
Aug 10, 2016Service Bulletin/Repair Instructions

MTI_1111

NHTSA communication ID: 10084949

NHTSA source summary · Original PDF not reviewed by Recallfolio

WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.

Source components: EQUIPMENT.

Source record 10084949 at NHTSA