The manufacturer’s record · Page 1 of 8

2016 Mazda CX-5
Manufacturer communications & TSBs.Page 1

Original record summaries, dates and identifiers for this model-year. Records 1–100 of 704, ordered newest first. Dated records on this page: Oct 12, 2022–Jun 19, 2026.

Back to 2016 Mazda CX-5 problems & recalls
Read the applicability before drawing a conclusion.

This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.

NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.

Jun 19, 2026Service Bulletin/Repair Instructions

SA-041-26

NHTSA communication ID: 11034447

NHTSA source summary · Original PDF not reviewed by Recallfolio

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

Source components: ELECTRICAL SYSTEM · ENGINE.

Source record 11034447 at NHTSA
May 1, 2026Service Bulletin/Repair Instructions

01-008-26

NHTSA communication ID: 11032003

NHTSA source summary · Original PDF not reviewed by Recallfolio

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed. REPAIR PROCEDURE If the tensioner is found to be "No Good" after completing the Drive Belt Auto Tensioner Inspection, replace it with a modified part according to the instructions on MGSS online:

Source components: POWER TRAIN.

Source record 11032003 at NHTSA
Apr 30, 2026Service Bulletin/Repair Instructions

SA-031-26

NHTSA communication ID: 11032104

NHTSA source summary · Original PDF not reviewed by Recallfolio

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

Source components: STRUCTURE:BODY · UNKNOWN OR OTHER.

Source record 11032104 at NHTSA
Apr 21, 2026Service Bulletin/Repair Instructions

SA-029-26

NHTSA communication ID: 11032103

NHTSA source summary · Original PDF not reviewed by Recallfolio

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

Source components: ENGINE · POWER TRAIN · SERVICE BRAKES · UNKNOWN OR OTHER.

Source record 11032103 at NHTSA
Apr 16, 2026Service Bulletin/Repair Instructions

SA-026-26

NHTSA communication ID: 11032101

NHTSA source summary · Original PDF not reviewed by Recallfolio

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

Source components: ENGINE.

Source record 11032101 at NHTSA
Apr 11, 2026Service Bulletin/Repair Instructions

SA-023-26

NHTSA communication ID: 11032019

NHTSA source summary · Original PDF not reviewed by Recallfolio

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off.

Source components: FUEL/PROPULSION SYSTEM.

Source record 11032019 at NHTSA
Apr 4, 2026Service Bulletin/Repair Instructions

SA-021-26

NHTSA communication ID: 11032100

NHTSA source summary · Original PDF not reviewed by Recallfolio

This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.

Source components: ELECTRICAL SYSTEM · STRUCTURE:BODY.

Source record 11032100 at NHTSA
Jan 26, 2026Service Bulletin/Repair Instructions

SA-005-26

NHTSA communication ID: 11028133

NHTSA source summary · Original PDF not reviewed by Recallfolio

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

Source components: UNKNOWN OR OTHER.

Source record 11028133 at NHTSA
Jan 5, 2026Service Bulletin/Repair Instructions

SA-001-26

NHTSA communication ID: 11028127

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

Source components: UNKNOWN OR OTHER.

Source record 11028127 at NHTSA
Dec 17, 2025Service Bulletin/Repair Instructions

SA-061-25

NHTSA communication ID: 11026917

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

Source components: ELECTRICAL SYSTEM.

Source record 11026917 at NHTSA
Dec 10, 2025Service Bulletin/Repair Instructions

07-004-25a

NHTSA communication ID: 11026904

NHTSA source summary · Original PDF not reviewed by Recallfolio

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

Source components: UNKNOWN OR OTHER.

Source record 11026904 at NHTSA
Nov 26, 2025Service Bulletin/Repair Instructions

SA-055-25

NHTSA communication ID: 11026353

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

Source components: SERVICE BRAKES.

Source record 11026353 at NHTSA
Nov 19, 2025Service Bulletin/Repair Instructions

SA-020-25a

NHTSA communication ID: 11026347

NHTSA source summary · Original PDF not reviewed by Recallfolio

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

Source components: WHEELS.

Source record 11026347 at NHTSA
Nov 8, 2025Service Bulletin/Repair Instructions

SA-051-25

NHTSA communication ID: 11026350

NHTSA source summary · Original PDF not reviewed by Recallfolio

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

Source components: POWER TRAIN · STEERING · SUSPENSION · WHEELS.

Source record 11026350 at NHTSA
Nov 6, 2025Service Bulletin/Repair Instructions

SA-052-25

NHTSA communication ID: 11026351

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

Source components: ENGINE · POWER TRAIN.

Source record 11026351 at NHTSA
Oct 2, 2025Service Bulletin/Repair Instructions

SA-044-25

NHTSA communication ID: 11024999

NHTSA source summary · Original PDF not reviewed by Recallfolio

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

Source components: ELECTRICAL SYSTEM.

Source record 11024999 at NHTSA
Sep 30, 2025Service Bulletin/Repair Instructions

SA-043-25

NHTSA communication ID: 11023703

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

Source components: UNKNOWN OR OTHER.

Source record 11023703 at NHTSA
Sep 30, 2025Service Bulletin/Repair Instructions

SA-042-25

NHTSA communication ID: 11023702

NHTSA source summary · Original PDF not reviewed by Recallfolio

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface.

Source components: UNKNOWN OR OTHER.

Source record 11023702 at NHTSA
Aug 22, 2025Service Bulletin/Repair Instructions

SA-039/25

NHTSA communication ID: 11022742

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

Source components: STRUCTURE:BODY · UNKNOWN OR OTHER.

Source record 11022742 at NHTSA
Aug 15, 2025Service Bulletin/Repair Instructions

SA-037-25

NHTSA communication ID: 11022728

NHTSA source summary · Original PDF not reviewed by Recallfolio

When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.

Source components: UNKNOWN OR OTHER.

Source record 11022728 at NHTSA
Jul 14, 2025Warranty Program/Extension

CSP13d Dealer Ltr

NHTSA communication ID: 11021502

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11021502 at NHTSA
Jun 19, 2025Service Bulletin/Repair Instructions

SA-032-25

NHTSA communication ID: 11020039

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

Source components: UNKNOWN OR OTHER.

Source record 11020039 at NHTSA
Jun 18, 2025Service Bulletin/Repair Instructions

SA-031-25

NHTSA communication ID: 11020038

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

Source components: UNKNOWN OR OTHER.

Source record 11020038 at NHTSA
Jun 6, 2025Warranty Program/Extension

CSP13c Dealer Ltr

NHTSA communication ID: 11020033

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11020033 at NHTSA
May 23, 2025Warranty Program/Extension

CSP13b Dealer Ltr

NHTSA communication ID: 11019176

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11019176 at NHTSA
May 23, 2025Warranty Program/Extension

CSP13a Parts and Warranty

NHTSA communication ID: 11019175

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11019175 at NHTSA
May 22, 2025Service Bulletin/Repair Instructions

09-024-25

NHTSA communication ID: 11019097

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused during rearview mirror installation. The adhesive is squeezed out between the windshield and the mirror base. The rearview mirror is assembled on top of the overextended adhesive. The adhesive is softened by heat, and loosening screws, results in a rattling concern.

Source components: UNKNOWN OR OTHER.

Source record 11019097 at NHTSA
May 20, 2025Warranty Program/Extension

CSP13a Dealer Ltr

NHTSA communication ID: 11019174

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11019174 at NHTSA
Apr 29, 2025Warranty Program/Extension

CSP13 Repair

NHTSA communication ID: 11017709

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11017709 at NHTSA
Apr 29, 2025Warranty Program/Extension

CSP13 Parts and Warranty

NHTSA communication ID: 11017706

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11017706 at NHTSA
Apr 29, 2025Warranty Program/Extension

CSP13 FAQs

NHTSA communication ID: 11017703

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11017703 at NHTSA
Apr 29, 2025Warranty Program/Extension

CSP13 Dealer Letter

NHTSA communication ID: 11017701

NHTSA source summary · Original PDF not reviewed by Recallfolio

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

Campaign / software reference: CSP13

Source components: UNKNOWN OR OTHER.

Source record 11017701 at NHTSA
Apr 25, 2025Service Bulletin/Repair Instructions

07-004-25

NHTSA communication ID: 11017699

NHTSA source summary · Original PDF not reviewed by Recallfolio

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

Source components: UNKNOWN OR OTHER.

Source record 11017699 at NHTSA
Apr 16, 2025Service Bulletin/Repair Instructions

SA-020-25

NHTSA communication ID: 11017697

NHTSA source summary · Original PDF not reviewed by Recallfolio

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

Source components: UNKNOWN OR OTHER.

Source record 11017697 at NHTSA
Apr 3, 2025Service Campaign

SSPA6 FCa

NHTSA communication ID: 11017717

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag. NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles. Even though 2016 CX-5 vehicles fully satisfy the current vehicle safety regulations, we are conducting the SSP to minimize any potential safety risk. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool.

Campaign / software reference: SSPA6

Source components: AIR BAGS.

Source record 11017717 at NHTSA
Mar 20, 2025Service Bulletin/Repair Instructions

SA-016-25

NHTSA communication ID: 11016235

NHTSA source summary · Original PDF not reviewed by Recallfolio

The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

Source components: UNKNOWN OR OTHER.

Source record 11016235 at NHTSA
Mar 5, 2025Service Campaign

SSPA6 Repair

NHTSA communication ID: 11016380

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag. NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles. Even though 2016 CX-5 vehicles fully satisfy the current vehicle safety regulations, we are conducting the SSP to minimize any potential safety risk. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool.

Campaign / software reference: SSPA6

Source components: AIR BAGS.

Source record 11016380 at NHTSA
Mar 5, 2025Service Campaign

SSPA6 FC

NHTSA communication ID: 11016379

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag. NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles. Even though 2016 CX-5 vehicles fully satisfy the current vehicle safety regulations, we are conducting the SSP to minimize any potential safety risk. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool.

Campaign / software reference: SSPA6

Source components: AIR BAGS.

Source record 11016379 at NHTSA
Jan 24, 2025Service Bulletin/Repair Instructions

06-001-25

NHTSA communication ID: 11013654

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Source components: STEERING.

Source record 11013654 at NHTSA
Nov 8, 2024Service Bulletin/Repair Instructions

SA-081-24

NHTSA communication ID: 11011141

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

Source components: UNKNOWN OR OTHER.

Source record 11011141 at NHTSA
Oct 24, 2024Service Bulletin/Repair Instructions

SA-079-24

NHTSA communication ID: 11009654

NHTSA source summary · Original PDF not reviewed by Recallfolio

The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

Source components: POWER TRAIN.

Source record 11009654 at NHTSA
Oct 5, 2024Service Bulletin/Repair Instructions

SA-016-24c

NHTSA communication ID: 11009644

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES.

Source record 11009644 at NHTSA
Sep 12, 2024Service Bulletin/Repair Instructions

SA-068-24

NHTSA communication ID: 11008577

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about scratches on the instrument cluster lens.

Source components: UNKNOWN OR OTHER.

Source record 11008577 at NHTSA
Aug 26, 2024Service Bulletin/Repair Instructions

SA-062-24

NHTSA communication ID: 11007029

NHTSA source summary · Original PDF not reviewed by Recallfolio

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

Source components: ELECTRICAL SYSTEM.

Source record 11007029 at NHTSA
Aug 21, 2024Service Bulletin/Repair Instructions

SA-016-24b

NHTSA communication ID: 11007009

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES.

Source record 11007009 at NHTSA
Aug 15, 2024Service Bulletin/Repair Instructions

SA-058-24

NHTSA communication ID: 11007022

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

Source components: STRUCTURE:BODY.

Source record 11007022 at NHTSA
Aug 15, 2024Service Bulletin/Repair Instructions

SA-057-24

NHTSA communication ID: 11007019

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

Source components: ELECTRICAL SYSTEM · ENGINE · UNKNOWN OR OTHER.

Source record 11007019 at NHTSA
Aug 13, 2024Service Bulletin/Repair Instructions

SA-056-24

NHTSA communication ID: 11007018

NHTSA source summary · Original PDF not reviewed by Recallfolio

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

Source components: STRUCTURE:BODY.

Source record 11007018 at NHTSA
Aug 12, 2024Service Bulletin/Repair Instructions

SA-053-24

NHTSA communication ID: 11007013

NHTSA source summary · Original PDF not reviewed by Recallfolio

Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

Source components: UNKNOWN OR OTHER.

Source record 11007013 at NHTSA
Aug 8, 2024Service Bulletin/Repair Instructions

09-038-24

NHTSA communication ID: 11006987

NHTSA source summary · Original PDF not reviewed by Recallfolio

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

Source components: ELECTRICAL SYSTEM · UNKNOWN OR OTHER.

Source record 11006987 at NHTSA
Aug 7, 2024Service Bulletin/Repair Instructions

SA-052-24

NHTSA communication ID: 11007010

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

Source components: ENGINE · POWER TRAIN.

Source record 11007010 at NHTSA
Aug 6, 2024Service Bulletin/Repair Instructions

SA-050-24

NHTSA communication ID: 11006917

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.

Source components: ELECTRICAL SYSTEM · STRUCTURE:BODY · UNKNOWN OR OTHER.

Source record 11006917 at NHTSA
Aug 5, 2024Service Bulletin/Repair Instructions

SA-008-24a

NHTSA communication ID: 11006998

NHTSA source summary · Original PDF not reviewed by Recallfolio

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Source components: ELECTRICAL SYSTEM · UNKNOWN OR OTHER.

Source record 11006998 at NHTSA
Jul 29, 2024Service Bulletin/Repair Instructions

SA-011-24b

NHTSA communication ID: 11005671

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Source components: UNKNOWN OR OTHER.

Source record 11005671 at NHTSA
Jul 9, 2024Service Bulletin/Repair Instructions

04-003-24

NHTSA communication ID: 11005528

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

Source components: SERVICE BRAKES.

Source record 11005528 at NHTSA
Jun 7, 2024Other

SA-011-24a

NHTSA communication ID: 11003398

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Source components: UNKNOWN OR OTHER.

Source record 11003398 at NHTSA
Jun 7, 2024Other

SA-022-24a

NHTSA communication ID: 11003397

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

Source components: WHEELS.

Source record 11003397 at NHTSA
Jun 7, 2024Other

SA-016-24a

NHTSA communication ID: 11003396

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES.

Source record 11003396 at NHTSA
Apr 10, 2024Service Bulletin/Repair Instructions

SA-022-24

NHTSA communication ID: 10254191

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

Source components: WHEELS.

Source record 10254191 at NHTSA
Mar 8, 2024Service Bulletin/Repair Instructions

SA-016-24

NHTSA communication ID: 10252508

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES, HYDRAULIC.

Source record 10252508 at NHTSA
Mar 6, 2024Service Bulletin/Repair Instructions

PF-24-03

NHTSA communication ID: 10252507

NHTSA source summary · Original PDF not reviewed by Recallfolio

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

Source components: POWER TRAIN.

Source record 10252507 at NHTSA
Feb 12, 2024Service Bulletin/Repair Instructions

SA-011-24

NHTSA communication ID: 10251387

NHTSA source summary · Original PDF not reviewed by Recallfolio

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Source components: ENGINE AND ENGINE COOLING · POWER TRAIN · SERVICE BRAKES, HYDRAULIC · STEERING · TIRES · WHEELS.

Source record 10251387 at NHTSA
Feb 6, 2024Service Bulletin/Repair Instructions

SA-008-24

NHTSA communication ID: 10251368

NHTSA source summary · Original PDF not reviewed by Recallfolio

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Source components: ELECTRICAL SYSTEM · EQUIPMENT.

Source record 10251368 at NHTSA
Oct 17, 2023Service Bulletin/Repair Instructions

02-003-23

NHTSA communication ID: 10244671

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

Source components: SUSPENSION.

Source record 10244671 at NHTSA
Oct 11, 2023Service Bulletin/Repair Instructions

SA-032-23a

NHTSA communication ID: 10244679

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EQUIPMENT ADAPTIVE/MOBILITY.

Source record 10244679 at NHTSA
Sep 15, 2023Service Bulletin/Repair Instructions

SA-003-23a

NHTSA communication ID: 10243568

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES.

Source record 10243568 at NHTSA
Sep 13, 2023Service Bulletin/Repair Instructions

SA-039-23a

NHTSA communication ID: 10243569

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

Source components: STRUCTURE · VISIBILITY:POWER WINDOW DEVICES AND CONTROLS.

Source record 10243569 at NHTSA
Sep 13, 2023Service Bulletin/Repair Instructions

04-001-23b

NHTSA communication ID: 10243545

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

Source components: SERVICE BRAKES.

Source record 10243545 at NHTSA
Aug 28, 2023Service Bulletin/Repair Instructions

SA-050-23

NHTSA communication ID: 10241637

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about scratches on the instrument cluster lens.

Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.

Source record 10241637 at NHTSA
Jul 6, 2023Service Bulletin/Repair Instructions

SA-039-23

NHTSA communication ID: 10240496

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

Source components: STRUCTURE.

Source record 10240496 at NHTSA
Jun 5, 2023Service Bulletin/Repair Instructions

SA-036-23

NHTSA communication ID: 10238697

NHTSA source summary · Original PDF not reviewed by Recallfolio

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.

Source components: EQUIPMENT · STRUCTURE.

Source record 10238697 at NHTSA
Jun 5, 2023Service Bulletin/Repair Instructions

01-008-23

NHTSA communication ID: 10238663

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.

Source components: ENGINE AND ENGINE COOLING.

Source record 10238663 at NHTSA
Jun 1, 2023Service Bulletin/Repair Instructions

SA-035-23

NHTSA communication ID: 10238695

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

Source components: ENGINE AND ENGINE COOLING.

Source record 10238695 at NHTSA
May 24, 2023Service Bulletin/Repair Instructions

SA-033-23

NHTSA communication ID: 10237217

NHTSA source summary · Original PDF not reviewed by Recallfolio

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

Source components: ELECTRICAL SYSTEM.

Source record 10237217 at NHTSA
May 24, 2023Service Bulletin/Repair Instructions

SA-032-23

NHTSA communication ID: 10237216

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.

Source record 10237216 at NHTSA
May 17, 2023Service Bulletin/Repair Instructions

SA-031-23

NHTSA communication ID: 10237215

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

Source components: WHEELS.

Source record 10237215 at NHTSA
May 17, 2023Service Bulletin/Repair Instructions

05-002-23

NHTSA communication ID: 10237199

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).

Source record 10237199 at NHTSA
Apr 3, 2023Service Bulletin/Repair Instructions

06-001-23a

NHTSA communication ID: 10235414

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Source components: STEERING.

Source record 10235414 at NHTSA
Mar 21, 2023Service Bulletin/Repair Instructions

SA-016-23

NHTSA communication ID: 10233669

NHTSA source summary · Original PDF not reviewed by Recallfolio

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

Source components: EQUIPMENT:ELECTRICAL.

Source record 10233669 at NHTSA
Mar 1, 2023Service Bulletin/Repair Instructions

SA-012-23

NHTSA communication ID: 10233704

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

Source components: VISIBILITY · VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM.

Source record 10233704 at NHTSA
Feb 28, 2023Service Bulletin/Repair Instructions

09-016-23

NHTSA communication ID: 10232299

NHTSA source summary · Original PDF not reviewed by Recallfolio

Speedometer replacement procedure

Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER.

Source record 10232299 at NHTSA
Feb 16, 2023Service Bulletin/Repair Instructions

06-001-23

NHTSA communication ID: 10232277

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

Source components: STEERING · STEERING: STEERING WHEEL/HANDLE BAR · UNKNOWN OR OTHER.

Source record 10232277 at NHTSA
Feb 13, 2023Service Bulletin/Repair Instructions

04-001-23a

NHTSA communication ID: 10232276

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

Source components: SERVICE BRAKES, HYDRAULIC.

Source record 10232276 at NHTSA
Feb 9, 2023Service Bulletin/Repair Instructions

SA-010-23

NHTSA communication ID: 10232304

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · EXTERIOR LIGHTING · SERVICE BRAKES, HYDRAULIC · VISIBILITY.

Source record 10232304 at NHTSA
Jan 23, 2023Service Bulletin/Repair Instructions

RF-23-01

NHTSA communication ID: 10230865

NHTSA source summary · Original PDF not reviewed by Recallfolio

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

Source components: ENGINE AND ENGINE COOLING.

Source record 10230865 at NHTSA
Jan 11, 2023Service Bulletin/Repair Instructions

SA-003/23

NHTSA communication ID: 10230875

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES.

Source record 10230875 at NHTSA
Dec 20, 2022Service Bulletin/Repair Instructions

SA-078-22

NHTSA communication ID: 10228657

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

Source components: SERVICE BRAKES, HYDRAULIC.

Source record 10228657 at NHTSA
Dec 7, 2022Service Bulletin/Repair Instructions

SA-016-22a

NHTSA communication ID: 10228651

NHTSA source summary · Original PDF not reviewed by Recallfolio

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

Source components: EQUIPMENT.

Source record 10228651 at NHTSA
Dec 1, 2022Service Bulletin/Repair Instructions

MT-004-22

NHTSA communication ID: 10228648

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

Source components: ENGINE AND ENGINE COOLING.

Source record 10228648 at NHTSA
Nov 29, 2022Service Bulletin/Repair Instructions

SA-046-22b

NHTSA communication ID: 10226915

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about the MAZDA CONNECT center display screen - Ghost touch - Surface peeling - Spider cracking This may be caused by a faulty center display

Source components: ELECTRICAL SYSTEM.

Source record 10226915 at NHTSA
Nov 29, 2022Service Bulletin/Repair Instructions

04-004-22

NHTSA communication ID: 10226825

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate's surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

Source components: SERVICE BRAKES.

Source record 10226825 at NHTSA
Nov 22, 2022Service Bulletin/Repair Instructions

SA-041-22c

NHTSA communication ID: 10226930

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots

Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:INFOTAINMENT.

Source record 10226930 at NHTSA
Nov 22, 2022Service Bulletin/Repair Instructions

09-018-22b

NHTSA communication ID: 10226834

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into the R position.

Source components: ELECTRICAL SYSTEM.

Source record 10226834 at NHTSA
Nov 21, 2022Service Bulletin/Repair Instructions

22-01R

NHTSA communication ID: 10226914

NHTSA source summary · Original PDF not reviewed by Recallfolio

Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors. Please use the table below when ordering the screen repair kits. This can also be found in Service Alert SA-041/22.

Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT.

Source record 10226914 at NHTSA
Nov 18, 2022Service Bulletin/Repair Instructions

02-004-22a

NHTSA communication ID: 10226814

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

Source components: SUSPENSION.

Source record 10226814 at NHTSA
Nov 14, 2022Service Bulletin/Repair Instructions

SA-075-22

NHTSA communication ID: 10226924

NHTSA source summary · Original PDF not reviewed by Recallfolio

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

Source components: ELECTRICAL SYSTEM.

Source record 10226924 at NHTSA
Nov 14, 2022Service Bulletin/Repair Instructions

SA-074-22

NHTSA communication ID: 10226923

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.

Source components: ELECTRICAL SYSTEM · VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM.

Source record 10226923 at NHTSA
Oct 17, 2022Service Bulletin/Repair Instructions

SA-068-22

NHTSA communication ID: 10225767

NHTSA source summary · Original PDF not reviewed by Recallfolio

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

Source components: POWER TRAIN.

Source record 10225767 at NHTSA
Oct 17, 2022Service Bulletin/Repair Instructions

SA-008-22a

NHTSA communication ID: 10225724

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

Source components: STRUCTURE.

Source record 10225724 at NHTSA
Oct 12, 2022Service Bulletin/Repair Instructions

SA-066-22

NHTSA communication ID: 10225761

NHTSA source summary · Original PDF not reviewed by Recallfolio

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

Source components: ELECTRICAL SYSTEM.

Source record 10225761 at NHTSA