The vehicle dossier US · 2017

2017 Jeep
CHEROKEEProblems & recalls

1,334 distinct owner reports in the NHTSA snapshot. Transmission & drivetrain appears in 647 of them. Explore what was reported—and which official actions are on file.

Snapshot Sep 28, 2026Live NHTSA complaint API How this dossier is compiled

01 / Owner-reported evidence

What owners reported.

Categories attached to 1,334 distinct reports. A report can mention more than one component, so category totals can overlap.

Transmission & drivetrain647 reports
Other components470 reports
Electrical system342 reports
Engine263 reports
Brakes56 reports
Steering45 reports
Air bags26 reports
Fuel system18 reports
Suspension16 reports
Body & structure11 reports
Visibility7 reports
See original component labels
POWER TRAIN643
UNKNOWN OR OTHER343
ELECTRICAL SYSTEM340
ENGINE258
VEHICLE SPEED CONTROL59
SERVICE BRAKES55
STEERING45
ELECTRONIC STABILITY CONTROL (ESC)42
AIR BAGS26
FUEL/PROPULSION SYSTEM18
SUSPENSION16
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING14
WHEELS12
STRUCTURE:BODY10
EXTERIOR LIGHTING8
VISIBILITY/WIPER7
SEAT BELTS6
ENGINE AND ENGINE COOLING5
PARKING BRAKE5
BACK OVER PREVENTION: WARNINGS4
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL3
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)2
SERVICE BRAKES, HYDRAULIC2
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)2
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT1
ENGINE AND ENGINE COOLING:ENGINE1
STEERING:GEAR BOX:SHAFT SECTOR1
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS1
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK1
ELECTRICAL SYSTEM:STARTER ASSEMBLY1
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL1
STRUCTURE1
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT1
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:GEARS1
VEHICLE SPEED CONTROL:THROTTLE1

These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.

The reporting timeline

When reports arrived.

Reports by year filed, not by the year a problem occurred. Showing the latest 11 years with reports.

Year filed (last two digits)Latest report: Sep 21, 2026
Mileage, where supplied

40,947 miles is the median among 834 reports with usable mileage. The middle half spans 25,000–59,000 miles.

This describes the submitted reports. It does not predict when a vehicle will fail.

02 / Official safety campaigns

6 recall campaigns on file.

A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.

Apr 29, 2025 Safety recallPOWER TRAINCampaign 25V011000

Reported concern

Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

Manufacturer’s stated response

Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

Manufacturer campaign: 01C

Read campaign 25V011000 at NHTSA
Apr 27, 2023 Safety recallPOWER TRAIN:AUTOMATIC TRANSMISSIONCampaign 23V302000

Reported concern

Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.

Manufacturer’s stated response

FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.

Manufacturer campaign: 45A

Read campaign 23V302000 at NHTSA
Jun 11, 2020 Safety recallPOWER TRAIN:DRIVELINE:DIFFERENTIAL UNITCampaign 20V343000

Reported concern

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

Manufacturer’s stated response

FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

Manufacturer campaign: W47

Read campaign 20V343000 at NHTSA
May 17, 2018 Safety recallELECTRICAL SYSTEM:SOFTWARECampaign 18V332000

Reported concern

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Manufacturer’s stated response

Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Manufacturer campaign: U49,U59-U65,U68,U73

Read campaign 18V332000 at NHTSA
Aug 31, 2017 Safety recallEQUIPMENT:OTHER:LABELSCampaign 17V543000

Reported concern

Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Manufacturer’s stated response

Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.

Manufacturer campaign: T53

Read campaign 17V543000 at NHTSA
Nov 2, 2016 Safety recallAIR BAGS:KNEE BOLSTERCampaign 16V799000

Reported concern

Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.

Manufacturer’s stated response

Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.

Manufacturer campaign: S84

Read campaign 16V799000 at NHTSA
Check this car’s VIN at NHTSA

03 / The manufacturer’s record

Instructions. Updates. Responses.

257 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.

Jul 23, 2026 Service Bulletin/Repair Instructions08-292-26Unable To Clear C1494-07 And C14A9-00 After 45A Recall Technicians may experience the following: SYMPTOM: ● wiTECH displays a mismatch error after performing recall 45A.NHTSA ID 11035316

Unable To Clear C1494-07 And C14A9-00 After 45A Recall Technicians may experience the following: SYMPTOM: ● wiTECH displays a mismatch error after performing recall 45A.

Components: ELECTRICAL SYSTEM · POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11035316 at NHTSA
Jul 9, 2026 Service Bulletin/Repair Instructions03-002-26Stop/Start Illuminated, 0x22 During Fork Wear Routine Technicians may experience the following: SYMPTOM: ● Negative response 0X22 after Recall 01C flash triggers one or more communication codes with controllers.NHTSA ID 11035039

Stop/Start Illuminated, 0x22 During Fork Wear Routine Technicians may experience the following: SYMPTOM: ● Negative response 0X22 after Recall 01C flash triggers one or more communication codes with controllers.

Components: ELECTRICAL SYSTEM · ENGINE. Confirm detailed applicability in the original document.

Source record 11035039 at NHTSA
Jul 9, 2026 Service Bulletin/Repair Instructions03-001-26Unable to Complete 01C Recall Drive Cycle C14A7-97 Active Technicians may experience the following: SYMPTOM: ● After performing Recall 01C, the vehicle may get a 'Service AWD' message on the EVIC.NHTSA ID 11035038

Unable to Complete 01C Recall Drive Cycle C14A7-97 Active Technicians may experience the following: SYMPTOM: ● After performing Recall 01C, the vehicle may get a 'Service AWD' message on the EVIC.

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11035038 at NHTSA
Apr 22, 2026 Service Bulletin/Repair InstructionsS2523000003 REV.ADoor Latch, Handle And Ajar Additional Service Information.NHTSA ID 11031688

Door Latch, Handle And Ajar Additional Service Information.

Components: ELECTRICAL SYSTEM · STRUCTURE:BODY. Confirm detailed applicability in the original document.

Source record 11031688 at NHTSA
Apr 11, 2026 Service Bulletin/Repair Instructions21-027-26 REV. ATwo Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mecha…NHTSA ID 11031328

Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mechanincal Failures. Customers m

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031328 at NHTSA
Apr 8, 2026 Warranty Program/Extension14082(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)NHTSA ID 11031348

(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)

Campaign / software reference: ID-26-22 Middle East & Africa

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031348 at NHTSA
Apr 8, 2026 Warranty Program/Extension14081(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)NHTSA ID 11031347

(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)

Campaign / software reference: ID-26-20 APAC

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031347 at NHTSA
Apr 8, 2026 Warranty Program/Extension14079(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)NHTSA ID 11031346

(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)

Campaign / software reference: ID-26-21

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031346 at NHTSA
Apr 8, 2026 Warranty Program/Extension14078(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)NHTSA ID 11031345

(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)

Campaign / software reference: ID-26-21 Enlarged Europe

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031345 at NHTSA
Apr 8, 2026 Warranty Program/Extension111447ID-26-19 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)NHTSA ID 11031344

ID-26-19 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)

Campaign / software reference: ID-26-19

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031344 at NHTSA
Apr 8, 2026 Warranty Program/Extension111432D-26-10 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)NHTSA ID 11031343

D-26-10 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)

Campaign / software reference: D-26-10

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031343 at NHTSA
Apr 8, 2026 Service Bulletin/Repair Instructions21-027-26Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mecha…NHTSA ID 11031327

Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mechanincal Failures. Customers m

Components: POWER TRAIN. Confirm detailed applicability in the original document.

Source record 11031327 at NHTSA
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Records below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.

04 / Agency investigations

Official inquiries.

An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.

Opened Sep 17, 2021 No close date recordedDesiccated Air Bag Inflator RuptureEA21002

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Find investigation EA21002

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