The manufacturer’s record · Page 2 of 3
Original record summaries, dates and identifiers for this model-year. Records 101–200 of 269, ordered newest first. Dated records on this page: Jun 29, 2016–Oct 22, 2019.
Back to 2015 Infiniti QX60 problems & recallsThis archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
NHTSA communication ID: 10167283
NHTSA source summary · Original PDF not reviewed by Recallfolio
2015-2017 QX60; ENHANCED DIAGNOSTIC LOGIC FOR CVT This bulletin has been superseded by ITB15-012. Please discard previous versions of this bulletin.
Source components: POWER TRAIN.
Source record 10167283 at NHTSANHTSA communication ID: 10167282
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 â 2018 QX60; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Source components: POWER TRAIN.
Source record 10167282 at NHTSANHTSA communication ID: 10167279
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT.
Source record 10167279 at NHTSANHTSA communication ID: 10165756
NHTSA source summary · Original PDF not reviewed by Recallfolio
MIL ON WITH DTC P0087, P0101, P0448, OR P2008 IF YOU CONFIRM An applied vehicle has one or more DTCs stored, shown in Table A on page 2, AND The ECM part number is shown in Table B, starting on page 3. ACTION 1. First perform the appropriate diagnostic procedure for the stored DTC to repair the vehicle according to the Electronic Service Manual (ESM). 2. Reprogram the ECM after performing the diagnosis and repair. ï· -The ECM reprogram in this Service Procedure is not a repair for the DTC, but instead updates the way the permanent DTC is stored and allowed to be erased. The DTC must be properly diagnosed and repaired before the reprogram is applied.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.
Source record 10165756 at NHTSANHTSA communication ID: 10165734
NHTSA source summary · Original PDF not reviewed by Recallfolio
QX60; TRANSMISSION RANGE SWITCH SERVICE INFORMATION SERVICE INFORMATION The transmission range switch is now available as a separate service part. If the transmission range switch is being replaced for any reason, it must be adjusted after its replacement. ï· - Refer to SERVICE PROCEDURE on page 3 for transmission range switch removal, installation, and adjustment.
Source components: POWER TRAIN.
Source record 10165734 at NHTSANHTSA communication ID: 10165750
NHTSA source summary · Original PDF not reviewed by Recallfolio
DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on the next page. HINT: âOCSâ may also be referred to as âODSâ. 2. Perform â75-zero RESETâ.
Source components: AIR BAGS · ELECTRICAL SYSTEM · SEATS.
Source record 10165750 at NHTSANHTSA communication ID: 10164637
NHTSA source summary · Original PDF not reviewed by Recallfolio
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING.
Source record 10164637 at NHTSANHTSA communication ID: 10162969
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10162969 at NHTSANHTSA communication ID: 10162972
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014-2020 QX60; REMOVAL OF HEADLIGHT ASSEMBLY LOCATING BRACKET SERVICE INFORMATION If replacement of a Front Combination Headlamp assembly (headlight assembly) is necessary, for the applied vehicles, the locating bracket (if present) on the new replacement headlight assembly must first be removed before installation. Inspect the new replacement headlight assembly and confirm if a locating bracket is attached, with a Torx screw, on top in the center (see Figure 1). Is a locating bracket present? - NO: This bulletin does not apply. Continue with the installation of the new replacement headlight assembly. - YES 1. Using a T10 Torx screwdriver, remove the locating bracket attached to the topcenter of the replacement headlight assembly (see Figure 1). 2. Discard the locating bracket and Torx screw. 3. Continue the installation of the replacement headlight assembly. NOTE: Refer to the Electronic Service Manual (ESM) for the procedure to remove or install a headlight assembly. CAUTION: Take care when installing the headlight assembly so that the painted surface of the fender is not damaged. - Black electrical tape can be used to protect the edge of the fender while installing the headlight assembly.
Source components: EXTERIOR LIGHTING:HEADLIGHTS.
Source record 10162972 at NHTSANHTSA communication ID: 10162971
NHTSA source summary · Original PDF not reviewed by Recallfolio
ABNORMAL NOISE FROM FRONT ENGINE MOUNT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Source components: EQUIPMENT.
Source record 10162971 at NHTSANHTSA communication ID: 10161388
NHTSA source summary · Original PDF not reviewed by Recallfolio
AEB WARNING LIGHT BLINKING This bulletin applies only to vehicles equipped with a lane camera. SERVICE INFORMATION If the AEB warning light is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions: - When contamination or foreign material adhere to the lane camera viewing window on the windshield - When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield - When the lane camera viewing window on the windshield is temporarily fogged up NOTE: - If DTCs are present in any of the following related systems: - Laser/Radar, - ICC/ADAS, or - Lane Camera, Refer to the related Electronic Service Manual (ESM) for diagnosis. - Refer to the following pages for further information.
Source components: EQUIPMENT:ELECTRICAL · LANE DEPARTURE: SENSING SYSTEM: CAMERA.
Source record 10161388 at NHTSANHTSA communication ID: 10161386
NHTSA source summary · Original PDF not reviewed by Recallfolio
DEAD PEDAL REPLACEMENT SERVICE INFORMATION If the dead pedal needs to be replaced for anyreason, it is no longer necessary to replace the front floor trim (carpet). The dead pedal is now available as a service part. NOTE: Do not replace the carpet if only the dead pedal is needed. ACTION Follow the SERVICE PROCEDURE on the next page to replace ONLY the dead pedal. NOTE: Dead pedal is listed in PARTS INFORMATION on the last page.
Source components: EQUIPMENT.
Source record 10161386 at NHTSANHTSA communication ID: 10160176
NHTSA source summary · Original PDF not reviewed by Recallfolio
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
Source components: EQUIPMENT.
Source record 10160176 at NHTSANHTSA communication ID: 10158418
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT / TCM CALIBRATION DATA ?WRITE? PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN.
Source record 10158418 at NHTSANHTSA communication ID: 10158420
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN:AUTOMATIC TRANSMISSION.
Source record 10158420 at NHTSANHTSA communication ID: 10158419
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014-2017 QX60; VDC WARNING LAMP ON WITH DTC C1116 STORED This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM.
Source record 10158419 at NHTSANHTSA communication ID: 10158423
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; MIL ON WITH DTC P219A AND/OR P219B STORED SERVICE INFORMATION If the MIL is ON and DTC P219A (AIR FUEL RATIO IMBALANCE B1) and/or P219B (AIR FUEL RATIO IMBALANCE B2) is stored: - DO NOT replace the Air Fuel Ratio (A/F) sensor. - Refer to the applicable Electronic Service Manual (ESM) and follow the diagnostic procedure for DTC P219A and/or P219B.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10158423 at NHTSANHTSA communication ID: 10155152
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT · EQUIPMENT:ELECTRICAL.
Source record 10155152 at NHTSANHTSA communication ID: 10152991
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING.
Source record 10152991 at NHTSANHTSA communication ID: 10152989
NHTSA source summary · Original PDF not reviewed by Recallfolio
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING.
Source record 10152989 at NHTSANHTSA communication ID: 10152987
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10152987 at NHTSANHTSA communication ID: 10152503
NHTSA source summary · Original PDF not reviewed by Recallfolio
OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
Source components: ENGINE · EQUIPMENT.
Source record 10152503 at NHTSANHTSA communication ID: 10152502
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
Source components: FUEL SYSTEM, GASOLINE · FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY.
Source record 10152502 at NHTSANHTSA communication ID: 10152506
NHTSA source summary · Original PDF not reviewed by Recallfolio
AIR BAG WARNING LIGHT FLASHING INDICATING SYSTEM DIAGNOSTIC MODE IF YOU CONFIRM The air bag warning light is flashing slowly (repeating 2 seconds ON, 2 seconds OFF). NOTE: If this should occur, the Air Bag Diagnosis Sensor Unit is in Diagnostic Mode and needs to be returned to User Mode. ACTION 1. Use CONSULT-III plus to check for Air Bag DTCs and perform repairs as needed. 2. Return the Air Bag Diagnosis Sensor Unit to User Mode.
Source components: AIR BAGS.
Source record 10152506 at NHTSANHTSA communication ID: 10152501
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35, 2014-2019 QX60, 2014-2017 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin applies to AWD (All-Wheel Drive) vehicles only. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT · SUSPENSION:REAR.
Source record 10152501 at NHTSANHTSA communication ID: 10152504
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: POWER TRAIN.
Source record 10152504 at NHTSANHTSA communication ID: 10149809
NHTSA source summary · Original PDF not reviewed by Recallfolio
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
Source components: EQUIPMENT · STRUCTURE.
Source record 10149809 at NHTSANHTSA communication ID: 10149806
NHTSA source summary · Original PDF not reviewed by Recallfolio
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
Source components: POWER TRAIN.
Source record 10149806 at NHTSANHTSA communication ID: 10148776
NHTSA source summary · Original PDF not reviewed by Recallfolio
2G Telematics Hardware Replacement Client Satisfaction Initiative UPDATE October 12, 2018 Please discard earlier versions of this bulletin. The announcement from February 17, 2017 has been revised to include: - ~397 retailed vehicles have been added to campaign ID PC454
Source components: EQUIPMENT.
Source record 10148776 at NHTSANHTSA communication ID: 10149804
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM.
Source record 10149804 at NHTSANHTSA communication ID: 10149802
NHTSA source summary · Original PDF not reviewed by Recallfolio
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
Source components: EQUIPMENT.
Source record 10149802 at NHTSANHTSA communication ID: 10149803
NHTSA source summary · Original PDF not reviewed by Recallfolio
Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
Source components: AIR BAGS.
Source record 10149803 at NHTSANHTSA communication ID: 10145543
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35, 2014-2019 QX60, 2014-2017 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin applies only to vehicles equipped with AWD (All-Wheel Drive). This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · STRUCTURE.
Source record 10145543 at NHTSANHTSA communication ID: 10145541
NHTSA source summary · Original PDF not reviewed by Recallfolio
DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
Source components: EQUIPMENT.
Source record 10145541 at NHTSANHTSA communication ID: 10145542
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended to add a Required Actions by Model and Year table on page 2, a Check OFF Sheet on page 21 and to reorganize the information throughout. It is necessary for you to read this revised procedure to properly perform this Service Information. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10145542 at NHTSANHTSA communication ID: 10144497
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
Source components: FUEL SYSTEM, GASOLINE · FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK.
Source record 10144497 at NHTSANHTSA communication ID: 10145053
NHTSA source summary · Original PDF not reviewed by Recallfolio
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.
Source record 10145053 at NHTSANHTSA communication ID: 10145052
NHTSA source summary · Original PDF not reviewed by Recallfolio
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.
Source record 10145052 at NHTSANHTSA communication ID: 10144496
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.
Source components: FUEL SYSTEM, GASOLINE.
Source record 10144496 at NHTSANHTSA communication ID: 10144501
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL QUICK CHECK GAUGE SERVICE INFORMATION Special tool CVT8 Oil Level Quick Check Gauge (J-51155) is now available. Each retailer has been shipped one of these tools. Additional tools can be obtained from Tech?Mate at 1-800-662-2001. Refer to the SERVICE PROCEDURE on the next page to determine how to perform a CVT fluid quick level check.
Source components: POWER TRAIN.
Source record 10144501 at NHTSANHTSA communication ID: 10144495
NHTSA source summary · Original PDF not reviewed by Recallfolio
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.
Source components: FUEL SYSTEM, GASOLINE.
Source record 10144495 at NHTSANHTSA communication ID: 10144494
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL CHECK SERVICE INFORMATION This bulletin has been amended. The APPLIED VEHICLES and SERVICE INFORMATION sections have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT · POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION.
Source record 10144494 at NHTSANHTSA communication ID: 10143825
NHTSA source summary · Original PDF not reviewed by Recallfolio
NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin has been amended: The Applied Vehicles section has been amended. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EQUIPMENT.
Source record 10143825 at NHTSANHTSA communication ID: 10144484
NHTSA source summary · Original PDF not reviewed by Recallfolio
NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EQUIPMENT.
Source record 10144484 at NHTSANHTSA communication ID: 10136202
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
Source components: ENGINE · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10136202 at NHTSANHTSA communication ID: 10136642
NHTSA source summary · Original PDF not reviewed by Recallfolio
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ELECTRONIC STABILITY CONTROL (ESC) · WHEELS.
Source record 10136642 at NHTSANHTSA communication ID: 10136638
NHTSA source summary · Original PDF not reviewed by Recallfolio
HEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EXTERIOR LIGHTING:HEADLIGHTS.
Source record 10136638 at NHTSANHTSA communication ID: 10136647
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM:SOFTWARE.
Source record 10136647 at NHTSANHTSA communication ID: 10136636
NHTSA source summary · Original PDF not reviewed by Recallfolio
DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
Source components: EQUIPMENT.
Source record 10136636 at NHTSANHTSA communication ID: 10136635
NHTSA source summary · Original PDF not reviewed by Recallfolio
DBS Enhancement ? Checking Inventory for Open Campaigns UPDATE February 26, 2018 Please discard earlier versions of this bulletin The announcement from December 21, 2015 has been revised to include: 1. New functionality for identifying stop sales and parts restrictions for vehicles in dealer inventory 2. RDR warning messages when vehicles affected by a stop sale are submitted for retail delivery
Source components: ELECTRICAL SYSTEM:SOFTWARE.
Source record 10136635 at NHTSANHTSA communication ID: 10129111
NHTSA source summary · Original PDF not reviewed by Recallfolio
REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
Source components: EQUIPMENT:OTHER:LABELS.
Source record 10129111 at NHTSANHTSA communication ID: 10129108
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10129108 at NHTSANHTSA communication ID: 10127465
NHTSA source summary · Original PDF not reviewed by Recallfolio
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
Source components: VISIBILITY:GLASS, SIDE/REAR.
Source record 10127465 at NHTSANHTSA communication ID: 10127462
NHTSA source summary · Original PDF not reviewed by Recallfolio
WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
Source components: VISIBILITY:WINDSHIELD.
Source record 10127462 at NHTSANHTSA communication ID: 10127461
NHTSA source summary · Original PDF not reviewed by Recallfolio
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
Source components: SERVICE BRAKES.
Source record 10127461 at NHTSANHTSA communication ID: 10127463
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles that are equipped with factory Navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all the changed information. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10127463 at NHTSANHTSA communication ID: 10118683
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles equipped with factory Navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10118683 at NHTSANHTSA communication ID: 10118678
NHTSA source summary · Original PDF not reviewed by Recallfolio
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · WHEELS.
Source record 10118678 at NHTSANHTSA communication ID: 10118685
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 - 2017 QX60; RADIATOR SHROUD AND COOLING FAN ASSEMBLY REPLACEMENT PROCEDURE SERVICE INFORMATION When replacing the radiator shroud and cooling fan assembly for any reason, the engine coolant, air cleaner case, and air duct does not need to be removed as part of the procedure. Use this SERVICE PROCEDURE (in place of the ESM) and the CLAIMS INFORMATION in this bulletin. The ESM will be updated at a later date. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
Source components: ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN · ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY.
Source record 10118685 at NHTSANHTSA communication ID: 10117389
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 - 2016 QX60 OCCUPANT CLASSIFICATION SYSTEM RETROFIT This bulletin has been amended. Pages 15 and 17 have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION · EQUIPMENT:ELECTRICAL.
Source record 10117389 at NHTSANHTSA communication ID: 10117392
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE).
Source record 10117392 at NHTSANHTSA communication ID: 10117386
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin has been amended. The PARTS INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ENGINE.
Source record 10117386 at NHTSANHTSA communication ID: 10117388
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 - 2016 QX60 OCCUPANT CLASSIFICATION SYSTEM RETROFIT This bulletin has been amended. The CLAIMS INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION · EQUIPMENT:ELECTRICAL.
Source record 10117388 at NHTSANHTSA communication ID: 10119211
NHTSA source summary · Original PDF not reviewed by Recallfolio
THUNK SOUND ON FIRST FEW ACCELERATIONS OF THE DAY This bulletin has been amended. Changes have been made throughout. Please discard previous versions of this bulletin.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10119211 at NHTSANHTSA communication ID: 10119212
NHTSA source summary · Original PDF not reviewed by Recallfolio
THEFT ALARM SOUNDS WHEN VEHICLE IS LOCKED, UNLOCKED, OR DOOR/TRUNK OPENED This bulletin has been amended. The APPLIED VEHICLES and PARTS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: STRUCTURE:BODY:TRUNK LID.
Source record 10119212 at NHTSANHTSA communication ID: 10120571
NHTSA source summary · Original PDF not reviewed by Recallfolio
Disabling the 2G TCU Voluntary Service Campaign ***** Campaign Summary ***** Infiniti is conducting a Voluntary Service Campaign to disable (turn off) the 2G Telematics Control Unit (?2G TCU?). The subject QX56/QX80, JX35/QX60, M37/M56/Q70, and 2014-15 Q50 vehicles are equipped with Continental GEN1 TCU devices transmitting at 2/2.5G (GSM/GPRS/UMTS) frequencies and are designed to work with 2G cellular service. The 2G cellular service is no longer active in the United States. The subject 2G TCUs are no longer connected to telematics services and no longer perform any function in the affected vehicles. This campaign is being performed out of an abundance of caution to help safeguard against potential cybersecurity issues. - All eligible vehicles that enter the service department for any reason should have the subject 2G TCU deactivated. This campaign will be performed at no charge to the client for parts and labor. - Vehicles that have been upgraded to 3G TCUs are not subject to this campaign. - For clients interested in the 3G TCU upgrade as opposed to deactivation, please refer to ITB17-007 (PC451, PC452, or PC454)
Source components: ELECTRICAL SYSTEM.
Source record 10120571 at NHTSANHTSA communication ID: 10119216
NHTSA source summary · Original PDF not reviewed by Recallfolio
VOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION INTRODUCTION Infiniti is conducting a Voluntary Service Campaign (in the U.S. ONLY) on certain specific 2013-2016 Infiniti vehicles equipped with 2G Telematics Hardware to disable the 2G Telematics Control Unit (TCU). The 2G cellular service is no longer active in the United States and the subject TCUs are no longer connected to telematics services (Infiniti ConnectTM) and no longer perform any function in the affected vehicles. This campaign is being performed out of abundance of caution to help prevent potential cybersecurity issues. - Applied vehicles equipped with the 2G Telematics Control Unit (TCU) that enter the service department for any reason should have the subject TCU deactivated. This campaign will be performed at no charge to the customer for parts or labor. - For customers interested in the TCU update as opposed to deactivation, please refer to ITB17-007. IDENTIFICATION NUMBER Infiniti has assigned identification number P7331 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailer?s inventory.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10119216 at NHTSANHTSA communication ID: 10119210
NHTSA source summary · Original PDF not reviewed by Recallfolio
12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY.
Source record 10119210 at NHTSANHTSA communication ID: 10109229
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT / TCM CALIBRATION DATA "WRITE" PROCEDURE This bulletin has been amended. APPLIED VEHICLES has been updated. SERVICE INFORMATION has been amended. A REPAIR TABLE has been added. Procedural steps have been added to SERVICE PROCEDURE. Discard all previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM:SOFTWARE · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
Source record 10109229 at NHTSANHTSA communication ID: 10109230
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS This bulletin has been amended. The APPLIED VEHICLES section has been revised. Please discard previous versions of this bulletin.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION.
Source record 10109230 at NHTSANHTSA communication ID: 10109231
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. This bulletin has been amended. The Title has been changed. The PARTS INFORMATION and CLAIMS INFORMATION sections have been amended. Discard previous versions of this bulletin.
Source components: ENGINE.
Source record 10109231 at NHTSANHTSA communication ID: 10109233
NHTSA source summary · Original PDF not reviewed by Recallfolio
NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10109233 at NHTSANHTSA communication ID: 10109188
NHTSA source summary · Original PDF not reviewed by Recallfolio
2015-2017 QX60; ENHANCED DIAGNOSTIC LOGIC FOR CVT This bulletin applies only to vehicles equipped with a 6 cylinder engine. This bulletin has been amended to add 2017 model year and add part numbers to Table A. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: ENGINE.
Source record 10109188 at NHTSANHTSA communication ID: 10109187
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 - 2017 QX60; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin applies only to vehciles equipped with a 6 cylinder engine. This bulletin has been amended to add model years to the Applied Vehicles and change the parts information. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: ENGINE.
Source record 10109187 at NHTSANHTSA communication ID: 10109195
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
Source components: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY.
Source record 10109195 at NHTSANHTSA communication ID: 10109191
NHTSA source summary · Original PDF not reviewed by Recallfolio
2014 - 2016 QX60 OCCUPANT CLASSIFICATION SYSTEM RETROFIT SERVICE INFORMATION The information in this bulletin is provided for customers who have concerns with their Occupant Classification System (OCS) operation after all campaigns have been completed. Follow the steps in this bulletin to determine if this OCS retrofit procedure is applicable to the vehicle you are working on.
Source components: EQUIPMENT:ELECTRICAL.
Source record 10109191 at NHTSANHTSA communication ID: 10109183
NHTSA source summary · Original PDF not reviewed by Recallfolio
2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from January 3, 2017 has been revised to include: - Campaign repair bulletin, ITB17-007 has been developed and is now available on NNAnet, and ASIST. Please discard earlier versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL.
Source record 10109183 at NHTSANHTSA communication ID: 10120545
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT This bulletin applies to vehcile equipped with navigation systems only. SERVICE INFORMATION On February 26, 2016 Infiniti announced that it was sending a reminder notification to clients affected by AT&T?s planned discontinuation of the 2G cellular network. In June 2016, Infiniti communicated instructions to retailers to update new vehicles in their inventory with 3G compatible telematics control units. At this time, Infiniti is beginning the process of making 3G compatible hardware available to owners of affected vehicles as identified above. This upgrade may require an owner to make a co-payment in order to receive the 3G hardware update. Please refer to the Claims Information below to determine if an owner co-pay is required. This client satisfaction initiative includes both the hardware upgrade and a complimentary one-year subscription to Infiniti Connection Plus telematics service; this does not apply to PC454 (see page 2 for details). You MUST use Service Comm to confirm bulletin Applicability. NOTE: - Vehicle eligibility will be viewed on the second page of Service Comm. This activity is not displayed on the main page of Service Comm because it is optional for customers to participate. - Vehicles without Navigation are ineligible as they are not equipped with TCUs. Retailer?s Responsibility It is the retailer?s responsibility to check SERVICE COMM using the appropriate Service Comm I.D. for the status on each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10120545 at NHTSANHTSA communication ID: 10109145
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; OIL LEAKING AROUND TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. IF YOU CONFIRM Engine oil is leaking from a valve timing control solenoid valve. And The valve timing control solenoid valve operates correctly and is not externally damaged, ACTION Replace the valve timing control solenoid valve O-ring with a new one using the Service Procedure starting on page 2.
Source components: ENGINE.
Source record 10109145 at NHTSANHTSA communication ID: 10109144
NHTSA source summary · Original PDF not reviewed by Recallfolio
2014 - 2017 QX60; FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT SEAL This bulletin applies only to AWD equipped vehicles. IF YOU CONFIRM Fluid is leaking from the right side of the transfer assembly (see Figure 1). NOTE: The fluid leak is not caused by the seal shown in Figure 1. ACTION 1. DO NOT REPLACE the transfer assembly. 2. Reseal the transfer assembly. - Refer to the Electronic Service Manual (ESM), section DLN ? Driveline, for transfer assembly removal, reseal, and installation information. - Refer to page 2 and 3 for additional information. CAUTION: Be careful not to damage the transfer assembly right side drive shaft seal when reinstalling the drive shaft.
Source components: POWER TRAIN.
Source record 10109144 at NHTSANHTSA communication ID: 10109142
NHTSA source summary · Original PDF not reviewed by Recallfolio
POWER BACK DOOR CALIBRATION This bulletin has been amended. Step 15 has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: STRUCTURE:BODY:DOOR · STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS.
Source record 10109142 at NHTSANHTSA communication ID: 10109168
NHTSA source summary · Original PDF not reviewed by Recallfolio
2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from November 3, 2016 has been revised to include: - 283B0-3JA6A is the part number being used for all vehicles, except Q50 o This part supersedes the previous part (283B0-3JA5A). Retailers may continue to use the previous part until existing stock is exhausted. - 283B0-3JA7A is used for Q50 - These parts are not restricted and can be ordered through normal process Please discard previous versions of this announcement.
Source components: EQUIPMENT:ELECTRICAL.
Source record 10109168 at NHTSANHTSA communication ID: 10120541
NHTSA source summary · Original PDF not reviewed by Recallfolio
POWER BACK DOOR CALIBRATION The Applied Vehicles in this bulletin have been amended. No other charges have been made. Please discard previous versions of this bulletin.
Source components: STRUCTURE:BODY:DOOR.
Source record 10120541 at NHTSANHTSA communication ID: 10119255
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles and make changes to the body of the bulletin. Please discard previous versions.
Source components: ENGINE.
Source record 10119255 at NHTSANHTSA communication ID: 10119264
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DIAGNOSIS INFORMATION FOR ABS DTC C1130 SERVICE INFORMATION When diagnosing for DTC C1130 (ENGINE SIGNAL): ECM related DTCs (P-codes) must be diagnosed, repaired, and DTCs erased first. - DTC C1130 is an ABS DTC that indicates an output signal of the ECM is not recognized. - Absent or incorrect ECM signals, that are indicated by corresponding P-codes, may trigger C1130 in the ABS control unit. - Some vehicle features that can be affected by absent or incorrect ECM signals are: - Forward Emergency Braking (FEB) - Intelligent Cruise Control (ICC) - VDC/ABS/TCS
Source components: ENGINE.
Source record 10119264 at NHTSANHTSA communication ID: 10119284
NHTSA source summary · Original PDF not reviewed by Recallfolio
2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from September 2, 2016 has been revised to include: - The telematics upgrade for 2014-15 Q50 is now available. The procedure and part information has been added to this announcement.. - Second page of Service Comm is not VIN specific, service personnel should check vehicle repair history prior to offering clients an opportunity to upgrade - In lieu of repair history, TCU version can be checked on the information screen (see page 2) Please discard previous versions of this announcement.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10119284 at NHTSANHTSA communication ID: 10119259
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014-2015 QX60; DOOR MIRROR WILL NOT RETURN TO SET POSITION AFTER SHIFTING FROM REVERSE TO DRIVE This bulletin has been amended. The Title has been modified, and references to Automatic Drive Positioner have been changed to Seat Control Unit. No other changes have been made. Please discard all previous versions.
Source components: VISIBILITY.
Source record 10119259 at NHTSANHTSA communication ID: 10120577
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL CHECK SERVICE INFORMATION This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10120577 at NHTSANHTSA communication ID: 10120576
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Modifications have been made to include 2017 Q50, Q60, Q70, QX60, and QX80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10120576 at NHTSANHTSA communication ID: 10120581
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 ? 2015 QX60; DOOR MIRROR GLASS WILL NOT RETURN AFTER SHIFTING REVERSE TO DRIVE Applies to vehicles equipped with Automatic Drive Positioner IF YOU CONFIRM The door mirror glass (LH and RH) automatic tilt down-up feature does not return the glass to original position after shifting from reverse to drive. ACTION Replace the Automatic Drive Positioner (ADP) Control Unit. - Use the new part listed in the Parts Information. - Refer to the Electronic Service Manual (ESM), section ADP-Automatic Drive Positioner, for replacement information.
Source components: VISIBILITY.
Source record 10120581 at NHTSANHTSA communication ID: 10091612
NHTSA source summary · Original PDF not reviewed by Recallfolio
"PC451_PC452 2G TCU UPDATE - MAIL NOTIFICATION THE PURPOSE OF THIS ANNOUNCEMENT IS TO LET FIELD PERSONNEL KNOW THAT THE FIRST 22K OWNER MAILINGS HAVE BEEN SENT OUT TODAY. THIS FIRST MAILING WAS DIRECTED TOWARDS CURRENT INFINITI CONNECTION SUBSCRIBERS OR TRIAL PARTICIPANTS. THE REMAINING OWNER NOTIFICATIONS WILL BE SENT OUT BETWEEN NOW AND DECEMBER 1, 2016. OWNER NOTIFICATION TIMING FOR Q50 OWNERS IS STILL TBD BASED ON PARTS AVAILABILITY TIMING."
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10091612 at NHTSANHTSA communication ID: 10091573
NHTSA source summary · Original PDF not reviewed by Recallfolio
"2014-2016 QX60; DOORS DIFFICULT TO CLOSE WITH TEMPERATURES BELOW FREEZING IF YOU CONFIRM: THE FOLLOWING INCIDENT, OR THE CUSTOMER REPORTS THIS INCIDENT: - THE VEHICLE HAS BEEN SETTING (NOT RUNNING) IN TEMPERATURES BELOW 14°F (-10°C) FOR AN EXTENDED PERIOD (SUCH AS OVERNIGHT). THEN - A SIDE DOOR IS OPENED. THEN - THE DOOR IS DIFFICULT TO CLOSE/LATCH, WILL NOT CLOSE/LATCH WITH NORMAL PRESSURE; REQUIRES ADDITIONAL EFFORT TO CLOSE/LATCH, OR THE DOOR MAY ONLY LATCH HALF WAY. THEN - THE DOOR WILL CLOSE/LATCH NORMALLY WHEN THE VEHICLE HAS WARMED UP (VEHICLE LEFT IN THE SUN, MOVED INDOORS, OR DRIVEN FOR SEVERAL MINUTES). NOTE: O THE ABOVE INCIDENT DOES NOT APPLY TO A REAR HATCH (BACK DOOR). O THE ABOVE INCIDENT, IF IT SHOULD OCCUR, COULD BE CONFIRMED OR REPORTED FOR ONE OR MORE SIDE DOORS. ACTION REPLACE THE DOOR LOCK FOR THE AFFECTED DOOR."
Source components: LATCHES/LOCKS/LINKAGES:DOORS:LATCH.
Source record 10091573 at NHTSANHTSA communication ID: 10091613
NHTSA source summary · Original PDF not reviewed by Recallfolio
"2G TELEMATICS HARDWARE REPLACEMENT CLIENT SATISFACTION INITIATIVE ON FEBRUARY 26TH, 2016 INFINITI ANNOUNCED THAT IT WAS SENDING A REMINDER NOTIFICATION TO CLIENTS AFFECTED BY AT&TS PLANNED DISCONTINUATION OF THE 2G CELLULAR NETWORK. IN JUNE 2016, INFINITI COMMUNICATED INSTRUCTIONS TO RETAILERS TO UPDATE NEW VEHICLES IN THEIR INVENTORY WITH 3G COMPATIBLE TELEMATICS CONTROL UNITS. AT THIS TIME, INFINITI IS BEGINNING THE PROCESS OF MAKING 3G COMPATIBLE HARDWARE AVAILABLE TO OWNERS OF AFFECTED VEHICLES AS IDENTIFIED ABOVE. THIS UPGRADE MAY REQUIRE AN OWNER MAKE A CO-PAYMENT IN ORDER TO RECEIVE THE 3G HARDWARE UPDATE. PLEASE REFER TO THE CHART PROVIDED ON PAGE 2 TO DETERMINE IF AN OWNER CO-PAY IS REQUIRED. THIS CLIENT SATISFACTION INITIATIVE INCLUDES BOTH THE HARDWARE UPGRADE AND A COMPLIMENTARY ONE-YEAR SUBSCRIPTION TO INFINITI CONNECTION PLUS TELEMATICS SERVICE; THIS DOES NOT APPLY TO PC454 (SEE PAGE 2 FOR DETAILS). NOTE: VEHICLE ELIGIBILITY WILL BE VIEWED ON THE SECOND PAGE OF SERVICE COMM (EXCEPT PC454). THIS ACTIVITY IS NOT DISPLAYED ON THE MAIN PAGE OF SERVICE COMM BECAUSE IT IS OPTIONAL FOR CLIENTS TO PARTICIPATE."
Source components: EQUIPMENT.
Source record 10091613 at NHTSANHTSA communication ID: 10091460
NHTSA source summary · Original PDF not reviewed by Recallfolio
"2015-2016 QX60; ENHANCED DIAGNOSTIC LOGIC FOR CVT WITH V6 ENGINE ONLY IF YOU CONFIRM THE CUSTOMER REPORTS A TRANSMISSION JUDDER (SHAKE, SHUDDER, SINGLE OR MULTIPLE BUMPS OR VIBRATION). NOTE: A NEW DIAGNOSTIC LOGIC HAS BEEN ESTABLISHED TO ENHANCE THE DIAGNOSTIC PROCESS BY STORING DIAGNOSTIC TROUBLE CODES (DTCS) ON APPLIED VEHICLES. THE NEW DTCS ARE: P17F1 (CVT_JUDDER [C/U INSPECTION]) P17F0 (CVT_JUDDER [T/M INSPECTION]) ACTION 1. REFER TO PAGE 4, STEP 6 IN THE SERVICE PROCEDURE TO CONFIRM THIS BULLETIN APPLIES TO THE VEHICLE YOU ARE WORKING ON. 2. IF THIS BULLETIN APPLIES, REPROGRAM THE TCM (TRANSMISSION CONTROL MODULE)."
Source components: POWER TRAIN:AUTOMATIC TRANSMISSION.
Source record 10091460 at NHTSANHTSA communication ID: 10091427
NHTSA source summary · Original PDF not reviewed by Recallfolio
"TELEMATICS SERVICE INFORMATION VEHICLES EQUIPPED WITH FACTORY NAVIGATION SYSTEM THIS BULLETIN HAS BEEN AMENDED. MODIFICATIONS HAVE BEEN MADE TO INCLUDE QX30. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD ALL PREVIOUS VERSIONS OF THIS BULLETIN."
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10091427 at NHTSANHTSA communication ID: 10091075
NHTSA source summary · Original PDF not reviewed by Recallfolio
"REAR O2 SENSOR VOLUNTARY EMISSIONS RECALL CAMPAIGN INFINITI IS CONDUCTING A VOLUNTARY EMISSIONS RECALL CAMPAIGN TO UPDATE THE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN MODEL YEAR 2015-16 INFINITI QX60 VEHICLES. UNDER CERTAIN CONDITIONS, THE REAR OXYGEN (O2) SENSOR SIGNAL COULD FAIL, RESULTING IN THE REAR OXYGEN (O2) SENSOR OBD MONITOR BEING DISABLED WITHOUT THE CLIENT BEING ALERTED. INFINITI PLANS TO BEGIN NOTIFYING OWNERS OF AFFECTED VEHICLES IN AUGUST, ASKING THEM TO BRING THEIR VEHICLES TO AN AUTHORIZED INFINITI RETAILER. ***** WHAT RETAILERS SHOULD DO**** 1. VERIFY IF VEHICLES ARE AFFECTED BY THIS VOLUNTARY EMISSION RECALL CAMPAIGN USING SERVICE COMM I.D. R1621. NOTE: NEW VEHICLES IN RETAILER INVENTORY CAN BE ALSO BE IDENTIFIED USING DCS (SALES-> VEHICLE INVENTORY, AND FILTER BY OPEN CAMPAIGN). - REFER TO IPSB 15-286 FOR ADDITIONAL INFORMATION 2. THE SUBJECT VEHICLES ARE NOT ON SALES HOLD, BUT FOR CLIENT CONVENIENCE, RETAILERS ARE ENCOURAGED TO PERFORM THIS CAMPAIGN ON ANY AFFECTED VEHICLES IN THEIR INVENTORY PRIOR TO SALE, LEASE, OR TRADE. 3. RETAILERS SHOULD USE ITB16-027 TO CORRECT ANY VEHICLES SUBJECT TO THIS CAMPAIGN. 4. ONCE REPAIRED, RETAILER SHOULD SUBMIT A WARRANTY CLAIM AND RELEASE THE VEHICLE."
Source components: ELECTRICAL SYSTEM.
Source record 10091075 at NHTSANHTSA communication ID: 10091407
NHTSA source summary · Original PDF not reviewed by Recallfolio
"VOLUNTARY EMISSIONS RECALL CAMPAIGN 2015-2016 QX60 ECM REPROGRAMMING INTRODUCTION INFINITI IS CONDUCTING A VOLUNTARY EMISSION RECALL CAMPAIGN ON CERTAIN MODEL YEAR 2015-2016 QX60 VEHICLES. INFINITI HAS DISCOVERED THAT THESE VEHICLES ARE EQUIPPED WITH AN ON-BOARD DIAGNOSTICS (OBD) CALIBRATION THAT, IF NOT REPAIRED, MAY NOT DETECT A REAR OXYGEN (O2) SENSOR SHORT-TO-GROUND OR SHORT-TO-BATTERY CONDITION. THE ECM (ENGINE CONTROL MODULE) WILL BE REPROGRAMMED. THIS SERVICE WILL BE PERFORMED AT NO CHARGE FOR PARTS OR LABOR. IDENTIFICATION NUMBER INFINITI HAS ASSIGNED IDENTIFICATION NUMBER R1621 TO THIS CAMPAIGN. THIS NUMBER MUST APPEAR ON ALL COMMUNICATIONS AND DOCUMENTATION OF ANY NATURE DEALING WITH THIS CAMPAIGN. DEALER RESPONSIBILITY IT IS THE DEALERS RESPONSIBILITY TO CHECK SERVICE COMM FOR THE CAMPAIGN STATUS ON EACH VEHICLE FALLING WITHIN THE RANGE OF THIS VOLUNTARY EMISSIONS RECALL WHICH FOR ANY REASON ENTERS THE SERVICE DEPARTMENT. THIS INCLUDES VEHICLES PURCHASED FROM PRIVATE PARTIES OR PRESENTED BY TRANSIENT (TOURIST) OWNERS AND VEHICLES IN A DEALERS INVENTORY."
Source components: ELECTRICAL SYSTEM:SOFTWARE · ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.
Source record 10091407 at NHTSANHTSA communication ID: 10091384
NHTSA source summary · Original PDF not reviewed by Recallfolio
"REMOTE ENGINE START NOT WORKING THIS BULLETIN HAS BEEN AMENDED. CHANGES HAVE BEEN MADE TO ITEMS 4 AND 13 IN THE SUPPLEMENTAL DIAGNOSIS TABLE. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. SERVICE INFORMATION IF A CUSTOMER STATES THE REMOTE ENGINE START (RES) FEATURE OF AN APPLIED VEHICLE IS NOT WORKING, MAKE SURE THE SYSTEM IS PROPERLY SET TO OPERATE: -THE IGNITION IS TURNED OFF -THE SHIFT SELECTOR IS IN PARK (P) -THE HOOD/DOORS/TRUNK LID/LIFT GATE ARE COMPLETELY CLOSED -NO OTHER OF THE VEHICLES INTELLIGENT KEYS (I-KEYS) ARE INSIDE, OR WITHIN STARTING RANGE OF, THE VEHICLE -THE I-KEY/KEY FOB (KEY FOB) IS WITHIN THE OPERATING RANGE OF 197 FT OR 60 M IF THE ABOVE CONDITIONS ARE MET, RES SHOULD WORK. 1. POINT THE KEY FOB AT THE VEHICLE. 2. PRESS THE LOCK BUTTON. 3. PRESS AND HOLD THE RES BUTTON WITHIN FIVE (5) SECONDS OF PRESSING THE LOCK BUTTON UNTIL THE TURN SIGNAL LIGHTS TURN ON. WHENEVER AN APPLIED VEHICLE HAS A CONCERN WITH THE REMOTE ENGINE START (RES) FEATURE NOT WORKING PROPERLY, MAKE SURE TO VERIFY THE INCIDENT BEFORE STARTING ANY DIAGNOSIS AND/OR REPLACING PARTS. FOR A BETTER UNDERSTANDING OF THE RES SYSTEM, REFER TO SECTION 3: ""PRE-DRIVING CHECKS AND ADJUSTMENTS > REMOTE ENGINE START OF THE APPLIED VEHICLES OWNERS MANUAL. WHEN DIAGNOSING RES OPERATION, USE THE SUPPLEMENTAL RES SERVICE INFORMATION AND SUPPLEMENTAL DIAGNOSIS TABLE (STARTING ON PAGE 2) IN ADDITION TO THE ESM."
Source components: ELECTRICAL SYSTEM:IGNITION · ENGINE.
Source record 10091384 at NHTSANHTSA communication ID: 10091385
NHTSA source summary · Original PDF not reviewed by Recallfolio
"INFINITI; SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK THIS BULLETIN HAS BEEN AMENDED. CHANGES HAVE BEEN MADE THROUGHOUT. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. IF YOU CONFIRM THE INTELLIGENT KEY INTERMITTENTLY OR CONTINUOUSLY DOES NOT FUNCTION. ACTION CHECK THE BATTERY CONDITION WITH THE SIGNAL TECH-II I-KEY BATTERY TEST."
Source components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY.
Source record 10091385 at NHTSANHTSA communication ID: 10090703
NHTSA source summary · Original PDF not reviewed by Recallfolio
"THIS ANNOUNCEMENT HAS BEEN REVISED TO CLARIFY THIS ACTIVITY IS NOT AN OFFICIAL STOP SALE. RETAILERS MAY SELL VEHICLES THAT HAVE NOT BEEN UPGRADED. PLEASE REFER TO ADDITIONAL Q&A SUPPLIED IN THIS DOCUMENT. PLEASE DISCARD EARLIER VERSIONS OF THIS BULLETIN. ON FEBRUARY 26TH, INFINITI ANNOUNCED THAT IT WAS SENDING A REMINDER NOTIFICATION TO CLIENTS AFFECTED BY AT&TS PLANNED DISCONTINUATION OF THE 2G CELLULAR NETWORK. IN LATE SUMMER 2016, INFINITI PLANS TO PROVIDE FURTHER INFORMATION TO AFFECTED CLIENTS REGARDING OPTIONS TO HAVE THEIR TELEMATICS UNITS UPDATED. AT THIS TIME, INFINITI IS CONDUCTING A RETAILER INVENTORY SERVICE ACTION ON AFFECTED UNITS IN RETAILER INVENTORY TO REPLACE THE 2G-COMPATIBLE TELEMATICS CONTROL UNIT WITH A TELEMATICS CONTROL UNIT DESIGNED TO CONNECT TO THE AT&T 3G CELLULAR NETWORK. THE AFFECTED VEHICLES ARE EITHER CURRENTLY IN RETAILER INVENTORY OR ASSIGNED AND IN TRANSIT TO THE RETAILER. INFINITI REQUESTS THESE VEHICLES BE UPDATED PRIOR TO SALE TO ENABLE CLIENTS TO ACCESS AVAILABLE INFINITI CONNECTION FEATURES, INCLUDING AUTOMATIC COLLISION NOTIFICATION AND EMERGENCY CALLING. THERE ARE APPROXIMATELY 142 Q50 VEHICLES IN RETAILER INVENTORY THAT ARE EQUIPPED WITH TELEMATICS CONTROL UNITS DESIGNED TO CONNECT TO THE 2G CELLULAR NETWORK. HOWEVER, THE HARDWARE UPGRADE SERVICE PROCEDURE IS NOT AVAILABLE AT THIS TIME. PLEASE DO NOT TAKE ANY ACTION AT THIS TIME ON Q50 VEHICLES THAT ARE EQUIPPED WITH A 2G-COMPATIBLE TELEMATICS CONTROL UNIT. FURTHER INSTRUCTIONS WILL BE PROVIDED AT A LATER DATE FOR THE TCU UPGRADE ON AFFECTED Q50 VEHICLES. INFINITI EXPECTS THIS COMMUNICATION TO OCCUR IN LATE SUMMER 2016. IMPORTANT: RETAILERS ARE REQUESTED TO INSTALL A 3G-COMPATIBLE TELEMATICS CONTROL UNIT IN VEHICLES AFFECTED BY THIS SERVICE ACTION PRIOR TO RETAIL TO ENSURE CLIENT SATISFACTION."
Source components: EQUIPMENT.
Source record 10090703 at NHTSA