Original record summaries, dates and identifiers for this model-year. Records 1–100 of 260, ordered newest first. Dated records on this page: Oct 9, 2018–Apr 13, 2026.
Read the applicability before drawing a conclusion.
This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
Apr 13, 2026Service Bulletin/Repair Instructions
ITB09-063C
NHTSA communication ID: 11031720
NHTSA source summary · Original PDF not reviewed by Recallfolio
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
NHTSA source summary · Original PDF not reviewed by Recallfolio
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
TRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT OIL SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT/TCM CALIBRATION DATA âWRITEâ PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). AT&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT&Tâs 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch⢠Services are no longer available on the APPLIED VEHICLES listed above.
NHTSA source summary · Original PDF not reviewed by Recallfolio
ABNORMAL NOISE, VIBRATION AND/OR BINDING FEELING FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT OIL SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI AWD MODELS; ABNORMAL NOISE, VIBRATION AND/OR JUDDER FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
ENHANCED DIAGNOSTIC LOGIC FOR CVT JUDDER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT Variable Transmission (CVT) Class Action Owner Notification On March 23, 2022, the Court presiding over a class action lawsuit gave final approval to a proposed settlement under which the CVT warranty will be extended for the following vehicle: 2015-2018 QX60 *Not including QX60 Hybrid model vehicles The approved settlement and the warranty extension are expected to become effective by June 1, 2022. Additional communication will be distributed prior to the warranty extension going into effect. To be clear, for the time being there is no warranty extension, and you should proceed with CVT-related claims as outlined below in bullet point three (3) under What Retailers Should Do. ***** What Retailers Should Do ***** 1. No action is necessary at this time. INFINITI will provide additional instructions prior to the effective date of the extended warranty, which is expected to be June 1, 2022. 2. If a client contacts the retailer with a CVT concern in an owned or leased vehicle, retailers should use the appropriate Technical Service Bulletin (TSB) to diagnose the root cause of the client concern and identify the correct repair to resolve the client concerns. NOTE: Retailers will need to follow the warranty process and obtain pre-approval from the Powertrain Call Center (800-973-9992 Option 2) for any vehicles requiring CVT assemblies to be replaced. Valve bodies and CVT belt and pulley kits do not require pre-authorization. 3. If the vehicle is no longer covered by a powertrain or parts warranty, provide owners a repair estimate for test drive, diagnosis, and repair after consulting the Goodwill rental guidelines available in the Assurance Product Resources Manual (APRM) for detailed information regarding application of rental reimbursement.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI AWD MODELS; ABNORMAL NOISE, VIBRATION AND/OR JUDDER FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:MECHANICAL · POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicleâs 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. ï· Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. ï· Battery voltage should not exceed 16V during a reprograming operation.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:12V/24V/48V BATTERY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING · FUEL SYSTEM, OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CAN COMMUNICATION CODES â DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL SERVICE INFORMATION When removing the front passenger (RH) side drive shaft on an applied vehicle for any reason, transfer assembly drive shaft oil seal and dust cover seal replacement is required. Refer to the SERVICE PROCEDURE in this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
R1606 Occupant Classification System (OCS) Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC835. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
Source components: AIR BAGS · ELECTRICAL SYSTEM · SEATS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014-2017 QX60; VDC WARNING LAMP ON WITH DTC C1116 STORED This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
RADIO PRESETS / CLIMATE CONTROL SETTINGS / NAVIGATION SETTINGS CHANGE WITH INTELLIGENT KEY MEMORY This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
THEFT ALARM SOUNDS WHEN VEHICLE IS LOCKED, UNLOCKED, OR DOOR/TRUNK OPENED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY DOES NOT WORK INTERMITTENTLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35, 2014-2015 Q50 & QX60; ONE OR BOTH INTELLIGENT KEYS LOST PRIOR TO CUSTOMER DELIVERY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
BLUETOOTH, USB, AND AUX FUNCTION DIAGNOSTIC TOOL This bulletin has been amended. See AMENDMENT HISTORY on page 3. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
VOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
SIRIUSXM SATELLITE RADIO / WEATHER / TRAFFIC / TRAVEL LINK ACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
AV CONTROL UNIT REPLACEMENT REQUIRES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 QX60 AWD ERROR DISPLAYED AND DTC C1204 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT OIL LEAK DIAGNOSIS USING FLUORESCENT DYE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS This bulletin is no longer active. Please discard previous versions of ITB15-010. Refer to the ESM for the fluid cooler cleaning procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 â 2018 QX60; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Expiration Notification - 2G Telematics Hardware Replacement Campaign Summary In 2016, INFINITI launched a Client Satisfaction Initiative (CSI) that provided clients with an opportunity to update the Telematics Control Unit (TCU) in vehicles equipped with a TCU designed to connect to the 2G cellular network. AT&T stopped accepting enrollments on the 2G cellular network, and discontinued its 2G cellular network coverage on December 31, 2016. Once the 2G cellular network was discontinued, there was no access to the INFINITI Connection features without a TCU hardware upgrade. Because AT&T will shut down its 3G network on December 31, 2021, INFINITI is discontinuing this Client Satisfaction Initiative to upgrade from 2G to 3G compatible hardware effective immediately. 3G services will continue to be provided until December 31, 2021. Vehicles equipped with a TCU that connects to the 3G cellular network will have no access to the INFINITI Connection features, including Emergency Calling and Automatic Collision Notification after that time. What Retailers Should Do Service Comm will deactivate PC451, PC452 and PC454 on any VINs on December 22, 2020. No further retailer action is required.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT Customer Satisfaction Initiative ID # PC451, PC452 and PC454 are no longer active. ï· Repair orders opened after this bulletinâs published date are no longer eligible for reimbursement under Campaign ID # PC451, PC452 or PC454. ï· Please discard all previous versions of ITB17-007.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35, 2014-2019 QX60, 2014-2019 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · POWER TRAIN · SUSPENSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX AND 2014-2019 QX60; CLIMATE CONTROLLED SEAT INOPERATIVE IF YOU CONFIRM The driver or passenger side climate controlled seat: ï· - Heating and cooling features do not operate And ï· - The harness connector or control unit of the climate controlled seat appears as shown in Figure 3 or Figure 5. ACTION Perform the following to the affected seat: A. Replace the climate controlled seat control unit. B. Drill a hole for the new harness clip. C. Replace the harness connector of the climate controlled seat control unit.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · SEATS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014 â 2018 QX60; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
QX60; TRANSMISSION RANGE SWITCH SERVICE INFORMATION SERVICE INFORMATION The transmission range switch is now available as a separate service part. If the transmission range switch is being replaced for any reason, it must be adjusted after its replacement. ï· - Refer to SERVICE PROCEDURE on page 3 for transmission range switch removal, installation, and adjustment.
NHTSA source summary · Original PDF not reviewed by Recallfolio
DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on the next page. HINT: âOCSâ may also be referred to as âODSâ. 2. Perform â75-zero RESETâ.
Source components: AIR BAGS · ELECTRICAL SYSTEM · SEATS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014-2020 QX60; REMOVAL OF HEADLIGHT ASSEMBLY LOCATING BRACKET SERVICE INFORMATION If replacement of a Front Combination Headlamp assembly (headlight assembly) is necessary, for the applied vehicles, the locating bracket (if present) on the new replacement headlight assembly must first be removed before installation. Inspect the new replacement headlight assembly and confirm if a locating bracket is attached, with a Torx screw, on top in the center (see Figure 1). Is a locating bracket present? - NO: This bulletin does not apply. Continue with the installation of the new replacement headlight assembly. - YES 1. Using a T10 Torx screwdriver, remove the locating bracket attached to the topcenter of the replacement headlight assembly (see Figure 1). 2. Discard the locating bracket and Torx screw. 3. Continue the installation of the replacement headlight assembly. NOTE: Refer to the Electronic Service Manual (ESM) for the procedure to remove or install a headlight assembly. CAUTION: Take care when installing the headlight assembly so that the painted surface of the fender is not damaged. - Black electrical tape can be used to protect the edge of the fender while installing the headlight assembly.
NHTSA source summary · Original PDF not reviewed by Recallfolio
ABNORMAL NOISE FROM FRONT ENGINE MOUNT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
DEAD PEDAL REPLACEMENT SERVICE INFORMATION If the dead pedal needs to be replaced for anyreason, it is no longer necessary to replace the front floor trim (carpet). The dead pedal is now available as a service part. NOTE: Do not replace the carpet if only the dead pedal is needed. ACTION Follow the SERVICE PROCEDURE on the next page to replace ONLY the dead pedal. NOTE: Dead pedal is listed in PARTS INFORMATION on the last page.
NHTSA source summary · Original PDF not reviewed by Recallfolio
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT / TCM CALIBRATION DATA ?WRITE? PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35 AND 2014-2017 QX60; VDC WARNING LAMP ON WITH DTC C1116 STORED This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
NHTSA source summary · Original PDF not reviewed by Recallfolio
AIR BAG WARNING LIGHT FLASHING INDICATING SYSTEM DIAGNOSTIC MODE IF YOU CONFIRM The air bag warning light is flashing slowly (repeating 2 seconds ON, 2 seconds OFF). NOTE: If this should occur, the Air Bag Diagnosis Sensor Unit is in Diagnostic Mode and needs to be returned to User Mode. ACTION 1. Use CONSULT-III plus to check for Air Bag DTCs and perform repairs as needed. 2. Return the Air Bag Diagnosis Sensor Unit to User Mode.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2013 JX35, 2014-2019 QX60, 2014-2017 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin applies to AWD (All-Wheel Drive) vehicles only. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2G Telematics Hardware Replacement Client Satisfaction Initiative UPDATE October 12, 2018 Please discard earlier versions of this bulletin. The announcement from February 17, 2017 has been revised to include: - ~397 retailed vehicles have been added to campaign ID PC454
NHTSA source summary · Original PDF not reviewed by Recallfolio
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.