2021 Ford MUSTANG MACH E Manufacturer communications & TSBs.Page 3
Original record summaries, dates and identifiers for this model-year. Records 201–300 of 324, ordered newest first. Dated records on this page: Jul 8, 2021–Aug 19, 2022.
Read the applicability before drawing a conclusion.
This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
Aug 19, 2022Service Bulletin/Repair Instructions
SSM 51044
NHTSA communication ID: 10218608
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 6-Jul-2021 may exhibit a warning message in the instrument panel cluster (IPC) which states Frunk System Fault Service Required after the body control module (BCM) software update or programmable module installation (PMI) application have been run with the Ford Diagnosis and Repair System (FDRS). To correct this condition, download and run the FDRS the generic function module (GFM)
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E, 2022 F-150 Lightning/E-Transit vehicles may exhibit a concern where the vehicle is unable to achieve 100 percent state of charge immediately after high voltage (HV) battery module replacement. This may be due to the battery energy control module (BECM) adjusting the cell balance (conditioning) of the battery module and should be corrected within 16 days. If the vehicle otherwise functions as designed with no related diagnostic trouble codes (DTC) setting, this concern will be corrected automatically with no further actions required by the technician.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E, 2022 Expedition/F-150 Lightning vehicles equipped with the 15.5 inch center display screen may experience a blank or inoperative screen with an accessory protocol interface module (APIM) diagnostic trouble code (DTC) B108E:01 present. A touch-beep may be heard when pressing the center display screen in screen region where a soft button is expected to be displayed even though nothing is displayed on the center display screen. This concern may be intermittent and resetting the SYNC module (APIM) may temporarily restore screen function. To correct this condition, follow the Workshop Manual Section 415-00 to replace the 15.5 inch center display screen. For claiming, use base part 10D885 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or display a Stop Safely Now message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F, and/or P0C78 stored in battery energy control module (BECM) or a low/discharged 12V battery with P0DA8 and/or P1A10 in the secondary onboard diagnostic module-C (SOBDMC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2022 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit one of the following if the customer is using a Magsafe iPhone (iPhone 12 or 13): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module (WACM) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Priority Update 22-PU0603 for 2021 Model Year Mustang Mach-E vehicles is now available. Quality Improvements Include: Enhancements to Plug and Charge feature to increase successful charger activation rate.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂî/LincolnWayÃÂÃÂÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 05-Oct-2021 may exhibit a clunk/knock noise from the rear of the vehicle when accelerating or braking in forward or reverse. This may be due to one of the rear upper trailing arm bushing blades contacting the inner core during high load. To correct the condition, follow the Service Procedure to replace the rear upper trailing arm.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 F-150, Mustang Mach-E and 2022 Expedition/Navigator vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. DTC B1578:78 may also set after an image processing module A (IPMA) on-demand self test is performed. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mach-E, 2022 Transit battery electric vehicle (BEV)/F-150 Lightning vehicles may experience concerns with DC fast charge dropouts at certain EVgo Fat Boy charging stations with a red flashing charge status indicator (CSI), a charge failure notification on the touchscreen panel and the FordPass app. To correct the condition, update the off-board charger controller (OBCC) module to the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 14G672 and actual time for the labor operation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles built on or before 17-Apr-2022 may exhibit the wireless charger inoperative or poor performance when using some Apple iPhone models that use MagSafe wireless charging including iPhone 12 and 13. This may be due to limited compatibility with the wireless accessory charging module (WACM). To correct the condition, follow the Service Procedure to update the WACM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Ford Power-Up 2.7.2 We heard what you had to say, and we took action. The brake pedal feel is now modified to allow for smoother braking. On top of that, weâve done some additional minor fine-tuning here and there to help ensure things are running smoothly. As a result of these actions, you may see a message in your screen behind the steering wheel, stating, âReverse Brake Assist not available. See manualâ. This message is accurate but will clear in just a couple minutes into your drive, and the feature will then be available. Ongoing updates like this help you enjoy the best possible version of your Mustang Mach-E® vehicle.
Source components: SERVICE BRAKES, HYDRAULIC · SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES · VEHICLE SPEED CONTROL:ACCELERATOR PEDAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles Electronic Control Module Recovery: In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or enhancements for these modules Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 21-2310 to update the Issue, Action, Service Procedure. Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, touchscreen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), Wi-Fi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank touchscreen, Apple CarPlay connection concerns, Bluetoothî connectivity concerns, Sirius XM loading concerns and/or unable to change Sirius XM channels. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. The APIM software update that addresses the symptom listed in this article may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled
Source components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI · UNKNOWN OR OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. Switch and/or module replacement will not resolve this condition. Headlamp operation is not affected while the vehicle is ON. A new headlamp switch is currently under development to correct this condition. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment in November 2022, when parts are expected to become available. Follow up with the customer to confirm the appointment once OASIS is updated with the repair information.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles may experience a blank or inoperative information and entertainment screen with an accessory protocol interface module (APIM) diagnostic trouble code (DTC) B108E:01 present. A touch-beep may be heard when pressing the touchscreen in screen region where a soft button is expected to be displayed even though nothing is displayed on the touchscreen. To correct this condition, follow the Workshop Manual Section 415-00 to replace the 15.5 inch display. For claiming, use base part # 10D885 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 Corsair/Nautilus/Navigator/Aviator, 2021-2022 Mustang Mach-E vehicles equipped with Phone-as-a-Key may exhibit Phone-as-a-Key concerns and have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If the vehicle is exhibiting other symptoms outside of Phone-as-a-key concerns, address those first. If any of these DTCs are detected during diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mach-E Vehicles - Long Regen Stop Safely Now. In some of the affected vehicles, loss of propulsion during extended downhill drives may occur. This condition only occurs in drive cycles that consist of mostly downhill driving for an extended period of time.
Source components: ELECTRICAL SYSTEM:PROPULSION SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2021-2022 various Ford and Lincoln vehicles may exhibit an erroneous diagnostic trouble code (DTC) U1A01:93 stored in the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E and F-150 vehicles may exhibit the BlueCruise feature being inoperative with a Keep Hands On Steering Wheel message displayed in the instrument panel cluster (IPC) after performing FSA 21G01. This may be due to an image processing module A (IPMA) configuration concern. Using the Ford Diagnosis and Repair System (FDRS), download and run the IPMA - Image Processing Module A (IPMA) Configuration app. Clear all diagnostic trouble codes (DTCs) after programming and/or running the configuration app. Verify that the BlueCruise feature is enabled and properly functioning by following the FSA 21G01 technical instructions.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E/F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message displayed in the instrument panel cluster (IPC) with missing active guide lines in the reverse camera display and/or diagnostic trouble code (DTC) U0415:86 stored in the IPMA. This may be due to a software issue with the anti-lock brake system (ABS) module. To correct the condition, follow the Service Procedure to reprogram the ABS module.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Customer Satisfaction Program 22P04 - Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option Gateway Module Programming to Activate Phone as a Key: In all of the affected vehicles, a misconfigured Enhanced Central Gateway (ECG) module prevents Phone as a Key from functioning.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles built on or after 26-Jul-2021 may exhibit a noise from the front suspension area. This may be due to spring spacers in the front springs. The spring spacers are for shipping protection and need to be removed prior to delivery to the customer. This is included in the pre-delivery inspection (PDI). If the noise is due to the spring spacers, remove the spring spacers. Do not submit a claim for this condition.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mach-E Vehicles Long Regen Stop Safely Now - In some of the affected vehicles, loss of propulsion during extended downhill drives may occur. This condition only occurs in drive cycles that consist of mostly downhill driving for an extended period of time.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some Mustang Mach-E GT vehicles may exhibit a Suspension Fault Speed Limited To 120 km/h (80 mph) message, or Driver Selectable Suspension Fault Service Required message, in the IPC with diagnostic trouble code (DTC) C1121:64. This may be due to the vehicle dynamics module (VDM) software. To correct the condition, follow the service procedure to reprogram the VDM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles may exhibit a lack/loss of heat while driving during freezing temperatures. This may be due to the heating ventilation and air conditioning (HVAC) control module software. To correct the condition, follow the Service Procedure to update the HVAC software.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360âÃÂâ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming - Customers of early-launch 2021 F-150 or 2021 Mustang Mach-E with Ford Co-Pilot360 Active 2.0 Prep Package (includes BlueCruise Prep Kit 43C/50G) will receive: Ford Power-Up software updates delivered over-the-air (OTA) that include the BlueCruise hands-free driver assist feature, began deployment to customer vehicles in the first quarter of 2022. Software updates delivered OTA could take several weeks before all software is delivered, and the feature is fully functional. The updates also will include some new features while accelerating the pace of future features and enhancements. Or, the option of complimentary dealer installation of the BlueCruise hands-free driver assist feature software (Dealer software installation takes 2 to 8 hours). One (1) year of complimentary BlueCruise service once the hands-free driver assist feature is activated and functioning.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 Escape vehicles and 2021 F-150/Mustang Mach-E/Expedition/Explorer vehicles built on or before 22-Nov-2021 may exhibit a concern of the audio inoperative, no sound from audio speakers, chimes default to coming through the Instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or DTC U1084, U0237 and/or U0238. This may be due to the software in the DSP. To correct this condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Software Update 2 (SU2) Phase 4 for 2021 Model Year Mustang Mach-E vehicles is now available. Involves: Prevents EV charge programing locations from disappearing in SYNC, updates the start/stop charge to the MA and SYNC screen, charger stop timer fix, enhanced brake pedal feel, enhanced ESC performance durring significant vehicle dynamics maneuvers, ensures auxiliary water pump is supported when the PTC heater is operational for cabin or battery heating while vehicle is on-plug, Reduced fan noise when level 2 charging, prevents loss of propulsion during extended downhill driving (21P22), improved vehicle charging, improved high voltage to low voltage conversion, prevents low speed loss of propulsion when exiting adaptive cruise control while simultaneously accelerating.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 and 2022 Ford and Lincoln vehicles may experience a tire sidewall wavy/indentation appearance in the radial direction on one or both sidewalls. Sidewall wavy/indentation appearance is a common cosmetic characteristic of radial tire construction and will not affect the performance of the tire.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles - Electronic Control Module Recovery: In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCM) module software will prevent the receipt of software updates or enhancements for these modules from Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles built on or after 30-Sep-2021 may exhibit the wireless charger inoperative or poor performance when using an some Apple iPhone 12 and 13 models that use MagSafe wireless charging. This may be due to limited compatibility with the wireless accessory charging module (WACM). To correct the condition, follow the Service Procedure to update the WACM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles built on or before 15-Mar-2022 may exhibit a Parking Brake Fault Service Now message in the instrument panel cluster (IPC) and DTCs C2007, C2008, C1034, U0293 and/or U0100 in the antilock brake system (ABS) module. This may be due to an open/corroded circuit near the rear caliper. To correct the condition, follow the Service Procedure to replace the electronic parking brake (EPB) connector.
Source components: EQUIPMENT · PARKING BRAKE · SERVICE BRAKES, HYDRAULIC.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E GT vehicles may exhibit a Suspension Fault Speed Limited To 80 MPH (or 120 km/h) message or Driver Selectable Suspension Fault Service Required message in the IPC with diagnostic trouble code (DTC) C1121:64. This may be due to the vehicle dynamics module (VDM) software. To correct the condition, follow the service procedure to reprogram the VDM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E/F150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a loss of Bluetooth pairing after a key cycle after accessory protocol interface module (APIM) replacement and programming or a software update. This may be due to APIM software. To correct the concern: 1. Perform master reset via settings > general settings > reset > master reset. 2. Make sure customer device is up to date. 3. Reboot customer device. For claiming, use causal part -14G670- and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a USB Error 0 being displayed in the infotainment screen during Programmable Module Installation (PMI) on the replacement accessory protocol interface module (APIM) ordered on 01-Jan-2022 and through 13-Apr-2022. This maybe due to a software issue with the replacement APIM. Order another APIM from Ford Component Sales (FCS). Service stock has been corrected.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 22-2117 to update the Issue, Action, Service Procedure. For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E and F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message after module programming has been completed. This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle approximately 5 minutes above 18 mph (30 km/h) straight ahead on a flat surface with no steering inputs for a few seconds. When steering center is found the Reverse Brake Assist Unavailable message will go away.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 21-2189 to update the vehicle model years affected. Some 2021-2022 Mustang Mach-E vehicles may exhibit a concern where the front luggage compartment hood is hard to close due to air becoming trapped in the front luggage compartment while closing the hood, increasing the closing effort.
Source components: STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with Ford Co-Pilot and BlueCruise - BlueCruise Maps Expiration: In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire, the BlueCruise with hands-free highway driving feature will no longer be available.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mustang Mach 1 Vehicles - Gas Guzzler Tax: In some of the affected vehicles, Ford discovered that some customers were overcharged $1,000 for the Gas Guzzler Tax upon purchasing the vehicle. Customers that were overcharged will be refunded $1,000.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles may exhibit a lack/loss of heat while driving during freezing temperatures. The Workshop Manual, Section 412-00 pinpoint test J has been updated to aid in proper diagnosis. This may be due to the heating ventilation and air conditioning control (HVAC) module software. Recommend the customer to use AUTO Mode and adjust the temperature to maximize heater performance. This does not affect vehicle durability and no additional diagnosis or service is required at this time. Inform customers they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in late April 2022. Replacement or reprogramming of the HVAC will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Software Update 2 (SU2) Phase 2.2 for 2021 Model Year Mustang Mach-E vehicles is now available. Involves: Fix for availability of subscription services.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming - The Active Drive Assist (BlueCruise) hands-free software was not yet available on early-launch vehicles that included the Prep Kit. The Ford Co-Pilot360⢠Active 2.0 Prep Package was created to ensure early customers have access to the BlueCruise feature when software is available. F-150 (43C) / Mustang Mach-E (50G) vehicles equipped with the Ford Co-Pilot360 Active 2.0 Prep Package contain hardware through the Active Drive Assist (BlueCruise) Prep Kit that will enable the activation of the full BlueCruise hands-free feature once the software is installed on the vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to reprogram the GWM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mustang Mach-E Vehicles Software Calibration Update: In the interest of customer satisfaction, we are enabling dealers to apply select software updates that will be available via future over-the-air (Power Up) updates. The customer satisfaction updates include actions addressing downhill system fault, no start, handling performance, enhanced ability for multi-modal over the air updates, improved range in cold weather, DC fast charge total time improvements, display range accuracy, e-latch door robustness, and phone as a key detection.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may exhibit an erroneous diagnostic trouble code (DTC) U2404:92 stored in the GWM after a Ford Power-Up software update was delivered over-the-air (OTA) or the GWM software was updated using the Ford Diagnosis And Repair System (FDRS). This may be due to various software parameters within the GWM. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the GWM operation, this DTC should be disregarded. This DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via a Ford Power-Up GWM update in March 2022 to prevent this DTC from setting erroneously.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 22-2069 to update the Service Procedure. Some 2021 F-150 and Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. DTC B1578:78 may also set after an image processing module A (IPMA) on-demand self test is performed. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E and F-150 customers may report experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass. In addition, some technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. It may also be observed on the PTS - Over The Air (OTA) dashboard that multiple APIM and/or TCU updates have failed, or a no OTA history message is displayed. This may be due to a internal software error. To correct this condition, follow the Service Procedure to recover the APIM/TCU.
Source components: COMMUNICATION:MANUFACTURER TELEMATICS · ELECTRICAL SYSTEM · EQUIPMENT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 F-150/Mach-E vehicles equipped with BlueCruise may experience loss of BlueCruise hands-free driving mode availability. This may be due to an expired BlueCruise map file in the gateway module (GWM). To correct the condition, follow the Service Procedure to update the GWM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 Mustang Mach-E vehicles built on or before 06-Jan-2022 may exhibit a vibration or pulsation from the brakes. This may be due to brake pad material bonded to the rotor. To correct the condition, follow the Service Procedure steps to replace the brake pads and resurface the rotors.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · SERVICE BRAKES, HYDRAULIC.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with Ford Co-Pilot and BlueCruise - BlueCruise Maps Expiration. In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire the BlueCruise with hands-free highway driving feature will no long be available. Unsold vehicles that are in transport mode or on dealer lots are unable to receive an over the air update containing the updated maps.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to replace the GWM.
Source components: COMMUNICATION · UNKNOWN OR OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicle's center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern. Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in March 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in April 2022 or if the APIM is not able to be updated via the FDRS. Monitor OASIS for updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Software Update 2 (SU2) Phase 1 & part of Phase 2 for 2021 Model Year Mustang Mach-E vehicles is now available. Involves: Prevents EV charge programing locations from disappearing in SYNC, updates the start/stop charge to the MA and SYNC screen, charger stop timer fix, enhanced brake pedal feel, enhanced ESC performance durring significant vehicle dynamics maneuvers, ensures auxiliary water pump is supported when the PTC heater is operational for cabin or battery heating while vehicle is on-plug, Reduced fan noise when level 2 charging, prevents loss of propulsion during extended downhill driving (21P22), improved vehicle charging, improved high voltage to low voltage conversion, prevents low speed loss of propulsion when exiting adaptive cruise control while simultaneously accelerating.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 DC fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.
Source components: ELECTRICAL SYSTEM · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and/or a malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0A7F and/or P062F in the battery energy control module (BECM). This may be due to the BECM software. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM) and perform BECM High Voltage Battery Capacity Relearn.
Source components: ELECTRICAL SYSTEM · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 15-Sep-2021 may exhibit a clicking type noise from the front drive area on hard left or right turns. This may be due to an internal halfshaft issue. To correct the condition, replace the appropriate front halfshaft. For replacement, refer to Workshop Manual (WSM), Section 205-04 Front Drive Halfshaft, Removal and Installation. For claiming, use casual part 3B436 (for right side halfshaft or both sides) or 3B437 (left side halfshaft only) and the applicable labor operations of Section 03 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 and 2022 Mustang Mach-E vehicles may exhibit a Driver Monitoring Camera Blocked message and/or diagnostic trouble codes (DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Using the FDRS, perform the CMR self-test to confirm the codes are cleared.
Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0D2A. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
Source components: ELECTRICAL SYSTEM · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2021-2022 various Ford and Lincoln vehicles may exhibit an erroneous diagnostic trouble code (DTC) U1A01:93 stored in the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously.
Source components: ELECTRICAL SYSTEM:SOFTWARE · UNKNOWN OR OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may show a Ford Diagnosis and Repair System (FDRS) anti-lock brake system (ABS) module software update available after a successful coordinated PCM software update. If the coordinated PCM software update on the PCM, BECM, SOBDMC and ABS completed, the ABS software update app still being present in FDRS can be disregarded. No further programming for this condition is required.
Source components: POWER TRAIN · SERVICE BRAKES, HYDRAULIC.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may exhibit illuminated instrument panel cluster (IPC) backlight with key-off, causing 12V battery drain. To resolve this condition, park the vehicle and close doors, allow vehicle to enter key-off status, wait for the brake indicator to turn off, turn on hazard lights for 3 flashes and turn off. An IPC software update is expected to be delivered to vehicles via an over-the-air (OTA) update in March 2022 to permanently resolve the condition. Let the customer know they can continue to drive the vehicle and advise to connect to their FordPass account to enable OTA delivery. Schedule a follow-up appointment for April 2022, and contact the customer to verify the OTA was received and confirm if the service appointment is necessary going forward. Monitor OASIS for updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Software Update 2 (SU2) Phase 1 & part of Phase 2 for 2021 Model Year F-150 vehicles is now available. Involves: Fix for availability of subscription services, and prevents instrument cluster reboots durring incoming calls with emoji (SSM 50294)
NHTSA source summary · Original PDF not reviewed by Recallfolio
Upcoming Optional Product Improvement Program 21G01 Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360⢠Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programing
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 20-Oct-2021 may exhibit illuminated instrument panel cluster (IPC) backlight with key-off, causing 12V battery drain. To resolve this condition, park the vehicle and close doors, allow vehicle to enter key-off status, wait for the brake indicator to turn off, turn on hazard lights for 3 flashes and turn off. An IPC software update is expected to be delivered to vehicles via an over-the-air (OTA) update in March 2022 to permanently resolve the condition. Let the customer know they can continue to drive the vehicle and advise to connect to their FordPass account to enable OTA delivery. Schedule a follow-up appointment for April 2022, and contact the customer to verify the OTA was received and confirm if the service appointment is going forward. Monitor OASIS for updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may exhibit a Driver Monitoring Camera Blocked message and/or diagnostic trouble codes (DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Using the FDRS, perform the CMR self-test to confirm the codes are cleared.
Source components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicles center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern. Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in February 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in March 2022 or if the APIM is not able to be updated via the FDRS. Monitor OASIS for updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 09-Sep-2021 may exhibit an illuminated powertrain malfunction indicator (wrench) lamp and/or display the message Shift System Fault Service required with DTC U0103:87 stored in the secondary on board diagnostic module (SOBDMC). Some vehicles may also exhibit DTCs U0100:00, U0121, U0140, and/or U0155 stored in the gear shift module (GSM). This may be due to the software in the GSM. To correct the condition, follow the Service Procedure to reprogram the GSM.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option Gateway Module Programming to Activate Phone as a Key- Owner Letter sent
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 15-Feb-2021 may exhibit a wind noise turbulence noise at the top of the windshield when travelling above 45 mph (72 km/h). This may be due to the underflush condition of the windshield to glass roof at the top header area being greater than maximum spec of 4.4 mm. To correct the condition, follow the Service Procedure to install the weather strip/moulding.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles that have had a body control module (BCM) update may show the Frunk button on their FordPass app. This button is not currently supported and using it will result in a Failure To Open message. Ford is working on an update to the software to activate this button that is expected via over the air (OTA) in late December of 2021. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that they can continue to drive the vehicle. Contact the customer in January of 2022 to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.
Source components: ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM · ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE · UNKNOWN OR OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, Information and Entertainment screen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank Information and Entertainment screen, Apple CarPlay connection concerns, and/or Bluetooth connectivity concerns. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 Explorer/Aviator Hybrids, 2021 Corsair Hybrid, 2021 F-150 PowerBoost, and 2021 Mustang Mach-E vehicles may exhibit a no-start with a Stop Safely Now warning message in the instrument panel cluster (IPC). The vehicle may have one or more of the following DTCs P0A23, P0A6F, P0A72, P0A75, P0A71, P0A74, P0A77, P0DFA, P06B1, P0A47, P1A0E set by the secondary on-board diagnostic module C (SOBDMC) or secondary on-board diagnostic module B (SOBDMB). This may be due to a drop in the 12-volt circuit. These DTCs will often occur at vehicle key-on and may be difficult to reproduce. Before replacement of the SOBDMC or SOBDMB, diagnose any low voltage DTCs (P0562, U3003) in other modules in the 12V system. If low voltage (less than 10V) is observed in these DTCs snapshot, diagnose the 12v system first. Refer to Workshop Manual (WSM), Section 418-00.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E, F-150, and Edge vehicles may experience a GWM and/or TCU programming failure with an error message displayed in the Ford Diagnosis and Repair System (FDRS) stating The Programming Or Part Number Validation Process Has Failed. This may be due to the USB flash drive being removed from the vehicle media hub before fully completing reprogramming. Reprogram the module(s) following the vehicle onscreen prompts. After the ignition cycle during reprogramming, the touchscreen may go blank. This is a normal part of the reprogramming process. Leave the USB flash drive installed in the media hub until the touchscreen displays Update Successful.
Source components: ELECTRICAL SYSTEM · EQUIPMENT ADAPTIVE/MOBILITY · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 01-Jul-2021 may experience a water leak into the liftgate. This may be due to water intruding past the seals on the liftgate mounted rear lamp assemblies. To correct the condition, follow the Service Procedure to seal the lamp cavities.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option Gateway Module Programming to Activate Phone as a Key; In some of the affected vehicles, a misconfigured Enhanced Central Gateway (ECG) module prevents Phone as a Key from functioning.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 Corsair/Nautilus/Navigator/Aviator, 2021 Mustang Mach-E vehicles equipped with Phone-as-a-Key may exhibit Phone-as-a-Key concerns and have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If the vehicle is exhibiting other symptoms outside of Phone-as-a-key concerns, address those first. If any of these DTCs are detected during diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 11-Aug-2021 may exhibit a strong fan noise while charging in level 2. The noise occurs when charging current is approximately 10.5 kW or above. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
Source components: SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles may exhibit a vibration or pulsation from the brakes. This may be due to brake pad material bonded to the rotor. To correct the condition, follow the Service Procedure steps to replace the brake pads and resurface the rotors.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Software Update 1 (SU1) for 2021 Model Year Mustang Mach-E vehicles is now available. Involves: Remote Start Battery Drain, Sync navigation local hazard information, EV trip planner charging station information.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 11.08.2021 (build code MG) may exhibit a strong fan noise whilst charging in mode 3. Noise occurs when charging current is approximately 10.5 kW or above. To rectify this concern, follow the Service Instruction to reprogram various modules starting with the Powertrain Control Module (PCM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2021 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit an inoperative charging pad, slow charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best with phones that follow the Qi standard. The iPhone 12 hardware currently does not follow the Qi standard for wireless charging. This may make it difficult for Ford and Lincoln vehicles to wirelessly charge this specific phone. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using an iPhone 12, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 Ford and Lincoln vehicles are equipped with an anti-fogging feature known as enhanced windshield anti fogging strategy (EWAFS). This feature automatically adjusts airflow in the cabin to prevent the windshield from fogging up and may be perceived by customers as irregular climate control functionality. To reduce fogging, the EWAFS functions include: the air condition (A/C) button may turn on and off automatically, recirculated air may turn off automatically in all air modes except MAX A/C, recirculated air may also turn on and off automatically in various airflow modes in order to improve heating or cooling efficiency, and in auto climate control, high humidity conditions may automatically engage A/C compressor, increase blower motor speed and/or direct more air to windshield. Continue to monitor the Workshop Manual (WSM) for EWAFS updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E Customers that contact dealers stating they received a FordPass message regarding Master Vehicle Reset and after Phone as a Key (PaaK) and the Backup Start Passcode has been revoked. This may have affected no more than 250 customers. Advise customers to reset PaaK and then re-setup PaaK in the FordPass App. It is important that before attempting to re-setup PaaK in the FordPass app, the PaaK reset must be performed first and the key fob must be present. PaaK reset instructions can be found at: https://owner.ford.com/support/how-tos/technology/keys/fordpass-phone-as-a-key.html. Backup Start Passcode instructions can be found at: https://www.ford.com/support/how-tos/fordpass/phone-as-a-key/how-do-i-use-my-phone-as-a-key-backup-start-passcode/
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 20-Mar-2021 may exhibit a loss of power, Stop Safely Now message in the instrument panel cluster (IPC), and illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1A10, U0293 and/or U1011. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit an illuminated malfunction indicator lamp (MIL) on with diagnostic trouble codes (DTCs) P061A, P1A1E and/or P2533. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 F-150 and Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. This may be due to software in the image processing module A (IPMA). To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 Corsair/Nautilus/Navigator/Aviator, 2021 F-150/Mustang Mach-E vehicles equipped with Phone-as-a-Key may have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If any of these DTCs are detected during normal diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E and F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message after module programming has been completed. This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle approximately 5 minutes above 18 mph (30 km/h) straight ahead on a flat surface with no steering inputs for a few seconds. When steering center is found the Reverse Brake Assist Unavailable message will go away.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021 Mustang Mach-E/F-150 vehicles may exhibit audio settings resetting after a key cycle, Android Auto concerns, Sirius presets missing more than three pages after a key cycle, touchscreen intermittent freezing/locking up, Pro Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, WMA files not playing properly from a USB and/or Bluetooth connectivity concerns. There may be a software concern in the APIM. Ford is working on an update that is expected via over the air (OTA) in July 2021. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that they can continue to drive the vehicle. Contact the customer in August to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.