2021 Toyota RAV4 Manufacturer communications & TSBs.Page 3
Original record summaries, dates and identifiers for this model-year. Records 201–229 of 229, ordered newest first. Dated records on this page: Jan 18, 1991–Oct 9, 2020.
Read the applicability before drawing a conclusion.
This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
Oct 9, 2020Service Bulletin/Repair Instructions
T-SB-0028-20 Rev
NHTSA communication ID: 10182981
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: 2021 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor mat kit, place the instructions in the vehicle?s glove box for customer reference.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App does not accept the activation code. ?Toyota App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Toyota App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles and some 2021 model year Corolla, Corolla Hybrid, and RAV4 Prime vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: The Toyota Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: The Toyota Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures which apply specifically to 2021 model year RAV4, RAV4 Hybrid, and RAV4 Prime vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · STRUCTURE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures which apply specifically to 2021 model year RAV4, RAV4 Hybrid, and RAV4 Prime vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Refer to the Tire Positioning Procedure in this bulletin to ensure that the original tires stay in the same location on the vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: All 2021 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor mat kit, place the instructions in the vehicle?s glove box for customer reference.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: TMNA Accessory Sales and Marketing has developed a Toyota paint protection film (PPF) decal (treated with a specially developed light adhesive) for 2021 model year Toyota vehicles. The decal comes in two sizes (2.8 in. x 8 in. and 4 in. x 8 in.) for small and large hoods and will be applied to the top of PPF for all series at TLS accessory installation facilities. The decal is intended to stay affixed to the film until delivery detail/wash. Just before customer delivery, follow the Removal Procedure in this bulletin to remove the decal and any residue left by the adhesive.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should check battery SOC and recharge, if necessary, no more than 48 hours before delivery to the customer.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: An initialization procedure is required to activate the Entune? 3.0 App Suite Connect for Audio, Audio Plus, and Premium Audio head units before they are used for the first time on new vehicles. The initialization procedure may also be performed under other circumstances, such as following a head unit replacement or after the customer?s personal settings are erased. The initialization procedure requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the initialization procedure, individual Entune? 3.0 apps may periodically update through an over-the-air update system. Updates are either optional or mandatory. The update procedure will take approximately 1 minute for each app requiring an update. Follow the Initialization/Update Procedure in this bulletin to perform the initialization and app updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: Repairing a 1234YF HVAC system on a gas powered (non-hybrid) Toyota vehicle may require additional compressor oil to complete the repairs. The various 1234YF compressor oils (ND-12, PS-D1, or VC100YF) are available through the Toyota Approved Dealer Equipment website.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: The Toyota Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures which apply specifically to 2021 model year RAV4, RAV4 Hybrid, and RAV4 Prime vehicles. A universal PDS Check Sheet which contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · STRUCTURE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: The Toyota Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: Unibody vehicles commonly have lashing holes on the under body used for securing the vehicle during logistics -The lashing holes are intended to be plugged during Pre-Delivery Service (PDS) -The plugs are: oRequired for anti-corrosion purposes oUsually located in the glove box prior to PDS -The number of plugs may be different based on model and production location
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: Due to the challenges caused by the COVID-19 virus threat, some dealers are experiencing reduced traffic into their stores and causing dealer stock to age. Due to this situation, dealers are reminded and recommended to follow the Long-Term Vehicle Storage Guidelines outlined in T-SB-0009-19 and other Service Bulletin publications to ensure customers receive their vehicles in a fresh and well maintained condition Please ensure that both Sales and Service at your dealership are aware of these guidelines and are following the recommended maintenance and storage processes and procedures to ensure the highest customer satisfaction with their new vehicle purchase.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: An initialization procedure is required to activate the Entune? 3.0 App Suite Connect for Audio, Audio Plus, and Premium Audio head units before they are used for the first time on new vehicles. The initialization procedure may also be performed under other circumstances, such as following a head unit replacement or after the customer?s personal settings are erased. The initialization procedure requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the initialization procedure, individual Entune? 3.0 apps may periodically update through an over-the-air update system. Updates are either optional or mandatory. The update procedure will take approximately 1 minute for each app requiring an update. Follow the Initialization/Update Procedure in this bulletin to perform the initialization and app updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should check battery SOC and recharge, if necessary, no more than 48 hours before delivery to the customer.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: The blind spot monitor (BSM) sensor angle inspection is used to confirm that the BSM sensor is within the specified angle before performing axis beam adjustment. When used in conjunction with the repair manual, these BSM tips leverage SSTs and readily available tools to support sensor angle confirmation in varying shop environments.
NHTSA source summary · Original PDF not reviewed by Recallfolio
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.
Source components: BACK OVER PREVENTION · ELECTRICAL SYSTEM.