Original record summaries, dates and identifiers for this model-year. Records 401–500 of 521, ordered newest first. Dated records on this page: Jan 23, 2018–Sep 3, 2019.
Read the applicability before drawing a conclusion.
This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
Sep 3, 2019Service Bulletin/Repair Instructions
15-245-19R
NHTSA communication ID: 10165496
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a new reprogramming procedure (FOTA) to optimize the Harman Gen 3 Audio and Navigation head units (H/U) utilized in the models as listed above. Firmware-over-the-air (FOTA) is a process by which remote devices can receive updates to their operating software. This process has become second nature with smartphones, tablets and many other connected devices. FOTA for automotive infotainments systems has been designed with a similar type of customer convenience in mind. FOTA updates are designed to provide regular enhancements along with some software patches to our infotainment systems improving the user experience for our customers. The convenience factor comes not only with the supply of regular updates and the enhancements they provide but also through customer control of when these updates are applied by allowing them the freedom to choose when these updates are downloaded and installed. All that is required is a secure WiFi connection such as through a home network or the use of a secure WiFi hotspot to create a connection to the update server and any customer can obtain and install an available FOTA update to their infotainment head unit. In this bulletin we are focusing on FOTA for Harman Gen 3.0 MIDlevel audio systems and Gen 3.0 HIGH audio-navigation systems. BASE models are not FOTA capable. This bulletin will describe in greater detail the process for how FOTA is accomplished as well as provide insights and some procedures for how to resolve conditions that may arise as a result of audio or audio/ navigation head unit swaps or replacements performed outside of the Harman/ United Radio exchange unit program.
NHTSA source summary · Original PDF not reviewed by Recallfolio
"This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Investigation has identified likely sources of the seepage to be the sealant used on the CVTâs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type"
NHTSA source summary · Original PDF not reviewed by Recallfolio
"This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet. "
NHTSA source summary · Original PDF not reviewed by Recallfolio
"This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob."
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to update the Harman head unit on certain vehicles with the latest version of software.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces instruction for application of additional lubrication between the brake caliper support and pad clips. This will prevent the pad from dragging due to corrosion buildup which may result in uneven or premature wear of the replacement brake pads. This additional instruction applies to all models with brake pads using the upper and lower pad clips and has been added to the brake pad installation procedures found in the related Service Manuals.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a procedure for addressing a limited number of concerns involving a tapping-type sound originating from the area where the engine and CVT are joined. On affected vehicles, the sound can be heard easiest after the engine is fully warmed up.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This service information bulletin provides a procedure for customizing the maintenance period settings of the MFD. When accessing the maintenance period information on the SSM4, the maintenance interval default values for mileage and number of months are different from those displayed on the MFD. This procedure describes how to synchronize the MFD and SSM4 values to insure proper customer notification.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In efforts to increase customer satisfaction, Subaru of America, Inc. is now allowing all retailers to perform a one-time update the head unit software for Harman Gen 3 Audio and Navigation Head Units.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to update the Harman Kardon head unit on certain vehicles with the latest version of software.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a procedure for addressing a limited number of concerns involving a tapping -type sound originating from the area where the engine and CVT are joined. On affected vehicles, the sound can be heard easiest after the engine is fully warmed up.
NHTSA source summary · Original PDF not reviewed by Recallfolio
IMPORTANT: This Service Bulletin has been as been replaced by TSB 15-240-19R entitled ?New Harman Audio Amplifiers?. Please refer to this new bulletin for the latest information regarding this condition.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.
NHTSA source summary · Original PDF not reviewed by Recallfolio
To help reduce confusion and increase technician efficiency, Subaru of America, Inc. (SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces part information for new Active Valve Control System (AVCS) oil control solenoid valves (OCV) which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: ? Loss of audio output after turning the head unit off and back on again in a short amount of time ? Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance ? No response from the volume control knob.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin is in response to a small number of customer concerns regarding the audio unit not being able to play certain types of audio Compact Discs (CDs). Harman Gen 3.0 head units which have previously received software updates (see claims history) and Gen 3.1 head units (used in 2019MY year vehicles) cannot play ?CD Extra? or ?Enhanced CD? -type audio CDs.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a design change made to the rubber timing hole access plug to improve its retention and prevent water intrusion into the converter case.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces reprogramming file availability to optimize the Transmission Control Module (TCM) used with the TR580 CVT. Contamination in a fluid pressure solenoid valve can cause a DTC P0841. The new logic will allow the solenoid to operate in a manner enabling it to discharge the contamination.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the CVT select lever (shifter) mechanism in response to isolated customer concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to update the Harman Kardon head unit on certain vehicles with the latest version of software.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. (SOA) is initiating a service program for certain 2018 MY Impreza vehicles. This service program involves the inspection of a weld on the left (driver?s) side of the rear subframe assembly, and possible replacement of the rear subframe assembly. Due to a potential stamping issue of the lateral link bracket, the affected vehicles may contain an improperly placed weld on the left (driver?s) side of the rear subframe assembly. Although the weld may have been improperly placed, its placement does not affect the safe operation of the vehicle. However, if this condition exists, it may affect the driving feel of the vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a change to the required thread sealer used when installing the PCV valve into the engine block. The previously used material may solidify and cause damage to the engine block threads during PCV valve removal.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV).
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to update the Harman Kardon head unit on certain vehicles with the latest version of software.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the CVT select lever (shifter) mechanism in response to isolated customer concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:IGNITION · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a design change to the clutch release bearing used on the models as listed above. During assembly of the bearing, a different type of grease is used which has a higher resistance to heat. In cases where the operator keeps a foot on the clutch pedal for extended periods, an increased amount of heat is generated which can cause the grease inside the bearing to deteriorate. In a case of prolonged clutch pedal application, seizure of the bearing can occur with potential damage to other related components.
Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a procedure and precautions to use when addressing a customer concern of an improper fit or gap condition of the center vent grille assembly as shown in the comparison photos below.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a procedure and precautions to use when addressing a customer concern of an improper fit or gap condition of the center vent grille assembly as shown in the comparison photos below.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a running change to the four (4) front suspension crossmember retaining bolts to improve production efficiency. The new bolts have an increased length and are easily identifiable with their ?cone? shape on the threaded end.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a running change to the four (4) front suspension crossmember retaining bolts to improve production efficiency. The new bolts have an increased length and are easily identifiable with their ?cone? shape on the threaded end.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin announces a change to the retaining clip used to secure the engine harness on the models listed above. The change to a ?Tree Type? clip from an ?Anchor Type? was made to secure the harness tighter and improve assembly line productivity. Comparison images are provided below.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information Bulletin announces a change to the retaining clip used to secure the engine harness on the models listed above. The change to a ?Tree Type? clip from an ?Anchor Type? was made to secure the harness tighter and improve assembly line productivity. Comparison images are provided below.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces an additional troubleshooting step to follow when diagnosing a DTC U0284: ?LOST COMMUNICATIONWITH ACTIVE GRILLE SHUTTER MODULE ?A?. Water intrusion into the harness wiring leading to connector B63 for the Active Grille Shutter (AGS) may lead to corrosion of the harness wiring and / or connector terminals and result in a communication loss with the ECM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces an additional troubleshooting step to follow when diagnosing a DTC U0284: ?LOST COMMUNICATIONWITH ACTIVE GRILLE SHUTTER MODULE ?A?. Water intrusion into the harness wiring leading to connector B63 for the Active Grille Shutter (AGS) may lead to corrosion of the harness wiring and/or connector terminals and result in a communication loss with the ECM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. (SOA) is initiating a service program for certain 2017-2019 MY Impreza vehicles, and certain 2018-2019 MY Crosstrek vehicles. This service program involves installation of reprogramming files to optimize the ECM. Subaru has determined that due to an engine programming issue, the affected vehicles may stall when coming to a stop or driving at a low speed (under 15 MPH) when the air conditioning is operating at maximum capacity. Under certain hot weather conditions, when the vehicle?s air conditioning is running at full capacity, the engine programming may not account for the additional load placed on the engine when slowing down or coming to a stop. In some cases, this could cause the engine to stall requiring the driver to immediately restart the vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of a new electric power steering (EPS) rack assembly. The new EPS assembly addresses a limited number of customer concerns involving a rattling-type sound from the steering which may be heard when driving on rough roads.
Source components: STEERING · STEERING:ELECTRIC POWER ASSIST SYSTEM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the PCV valve used on the models listed above. Customers may have concerns of white smoke from the exhaust and / or in some cases, excessive engine oil consumption.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the questionflow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns. If the concern you have is not listed, check the Service Manual: Infotainment (Diagnostics) > Diagnostics with Phenomena section as a starting point.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) > Diagnostics with Phenomena? section as a starting point.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system?s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the customer?s concern is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a change made to the lens portion of the fog light assembly. The new lens has optimized light distribution characteristics while remaining interchangeable with the original type.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. (SOA) is initiating a service program for certain 2017-2019 MY Impreza vehicles, and certain 2018-2019 MY Crosstrek vehicles. This service program involves installation of reprogramming files to optimize the ECM. Subaru has determined that due to an engine programming issue, the affected vehicles may stall when coming to a stop or driving at a low speed (under 15 MPH) when the air conditioning is operating at maximum capacity. Under certain hot weather conditions, when the vehicle?s air conditioning is running at full capacity, the engine programming may not account for the additional load placed on the engine when slowing down or coming to a stop. In some cases, this could cause the engine to stall requiring the driver to immediately restart the vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Subaru of America, Inc. has initiated a service program for certain 2017?2019 MY Impreza vehicles, and certain 2018?2019 MY Crosstrek vehicles. This service program involves installation of reprogramming files to optimize the ECM.
Source components: ELECTRICAL SYSTEM:SOFTWARE · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system?s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. I
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT:ELECTRICAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes. We advise you to always refer to the STIS web site when looking for the latest Service information
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the front and rear door body flange weatherstrips in response to concerns regarding the doors being somewhat difficult to close fully. The new parts make closing the doors easier while maintaining a tight seal against air and water intrusion and reducing outside road noise levels in the cabin.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Impreza 5-door models only. This Service Information bulletin serves as a reminder to always make sure the rear cargo cover (a.k.a. Tonneau Cover) is re-installed properly after removal. Although the cover fits and operates if not installed properly, wrinkling and / or damage to the cover material can occur.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the PCV valve used on the models listed above. Customers may have concerns of white smoke from the exhaust and / or in some cases, excessive engine oil consumption.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Models with Automatic Headlight Beam Leveler System only. This Service Information bulletin announces a revision to the diagnostic procedure used when diagnosing either DTC B2910 or 2911 ?Steering Responsive Headlight Communication? LH or RH.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin provides a procedure to address customer concerns of surface rust accumulating in the top center retaining nut area of the front strut mounts. The strut mount cap / seal shape has been changed (outside diameter increased by 30mm) and reinforced to provide improved sealing against water intrusion. NOTE: Any rust accumulation as described here is cosmetic and will not impair functionality of the strut top.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin announces a design change to the upper oil pan baffle plate used on the models listed above. The new plate has a relief to allow for use of an oil level sensor which will be used in future production.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the CVT select lever (shifter) mechanism in response to isolated customer concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely before proceeding.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the PCV valve used on the models listed above. Customers may have concerns of white smoke from the exhaust and / or in some cases, excessive engine oil consumption.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces a design change to the CVT select lever (shifter) mechanism in response to isolated customer concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components
NHTSA source summary · Original PDF not reviewed by Recallfolio
2018 Audio/Navigation Exchange Component Identification and Procedures. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This Service Information bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit
NHTSA source summary · Original PDF not reviewed by Recallfolio
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This bulletin announces availability of reprogramming files to optimize operation of the Tire Pressure Monitor System?s (TPMS) real-time display function. Under certain high-altitude conditions, the tire pressure values displayed in the combination meter may not be accurate.
Source components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
50TH ANNIVERSARY EDITIONS ONLY. This Service Information bulletin provides detailed part information along with installation instructions for the optional 2018MY 50th Anniversary badges designed to commemorate 50 Years of Subaru in America.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Post launch conditions may occur where certain combinations of inputs result in undesirable outputs. As such it is critical to gather all the details surrounding these events to allow SBR and Harman the ability to duplicate and then evaluate what is needed and then improve the system accordingly to prevent the undesired outcome in the future.