The manufacturer’s record · Page 2 of 2

2020 Nissan VERSA
Manufacturer communications & TSBs.Page 2

Original record summaries, dates and identifiers for this model-year. Records 101–130 of 130, ordered newest first. Dated records on this page: Sep 12, 2019–Feb 1, 2021.

Back to 2020 Nissan VERSA problems & recalls
Read the applicability before drawing a conclusion.

This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.

NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.

Feb 1, 2021Service Bulletin/Repair Instructions

NTB20-031a

NHTSA communication ID: 10188327

NHTSA source summary · Original PDF not reviewed by Recallfolio

KICKS AND VERSA SEDAN; INTELLIGENT KEY ERROR MESSAGE DISPLAYS AND DTC B2602 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.

Source record 10188327 at NHTSA
Jan 28, 2021Service Bulletin/Repair Instructions

NTB21-009

NHTSA communication ID: 10186854

NHTSA source summary · Original PDF not reviewed by Recallfolio

DTC B12A3-72 FOR FUEL PUMP RELAY STUCK OPEN SERVICE INFORMATION DTC B12A3-72 (Fuel Pump Relay Stuck Open) may be stored when the IPDM monitor circuit internally sees 0V to ground at pin #46. This is caused by an internal short to ground in the IPDM or one of the IPDM fuses listed below is open. If B12A3-72 is current or reoccurs after erasing DTCs, inspect the model specific fuse first. If the fuse is not open replace the IPDM.  Altima – Fuse # 58 (page 2)  Kicks – Fuse # 54 (page 3)  Versa – Fuse # 61 (page 4) For additional IPDM diagnostic information refer to the Electronic Service Manual (ESM): Section ELECTRICAL & POWER CONTROL > POWER CONTROL SYSTEM > IPDM E/R. See model specific fuse locations starting on page 2.

Source components: ELECTRICAL SYSTEM · FUEL SYSTEM, GASOLINE.

Source record 10186854 at NHTSA
Jan 28, 2021Service Bulletin/Repair Instructions

NTB20-080a

NHTSA communication ID: 10186847

NHTSA source summary · Original PDF not reviewed by Recallfolio

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM.

Source record 10186847 at NHTSA
Jan 21, 2021Service Bulletin/Repair Instructions

NTB18-042b

NHTSA communication ID: 10186837

NHTSA source summary · Original PDF not reviewed by Recallfolio

KICKS, LEAF, SENTRA AND VERSA; FRONT DOOR WILL NOT OPEN This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: STRUCTURE.

Source record 10186837 at NHTSA
Jan 4, 2021Service Bulletin/Repair Instructions

NTB20-016c

NHTSA communication ID: 10186840

NHTSA source summary · Original PDF not reviewed by Recallfolio

RADIO INTERMITTENTLY REBOOTS DURING AUDIO PLAYBACK VIA BLUETOOTH CONNECTED IPHONE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM.

Source record 10186840 at NHTSA
Dec 23, 2020Service Bulletin/Repair Instructions

PM965 2020-21 Ve

NHTSA communication ID: 10185483

NHTSA source summary · Original PDF not reviewed by Recallfolio

Front Turn Signal Lamp Dealer Inventory Dealer Announcement Nissan is conducting a dealer inventory quality action to inspect both front turn signal lamp bulbs and, if necessary, replace them on 3,251 specific model year 2020 -2021 Versa vehicles identified in Service Comm. Due to a supplier concern that has since been resolved, the installed front turn signal bulbs may have durability issues that could cause them to not perform to specification. Affected vehicles are not subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. What Dealers Should Do PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS: 1.Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PM965 •New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information •Please continue to check newly arriving inventory for campaign applicability. 2.Use the attached procedure to inspect the turn signal lamp bulb and, if necessary, remedy any vehicles affected by this quality action. •Parts may be ordered via normal parts ordering system beginning January 04, 2020. 3.The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm. Dealer Responsibility It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.

Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · EXTERIOR LIGHTING.

Source record 10185483 at NHTSA
Nov 21, 2020Service Bulletin/Repair Instructions

PM963 2020 Kicks

NHTSA communication ID: 10183981

NHTSA source summary · Original PDF not reviewed by Recallfolio

Continuously Variable Transmission (CVT) Replacement Dealer Announcement: Nissan is conducting a dealer inventory quality action to replace the Continuously Variable Transmission (CVT) on nine (9) 2020 Nissan Kicks vehicles and two (2) 2020 Versa vehicles identified in Service Comm. Due to a manufacturing issue that has since been corrected, Nissan has determined that the installed CVT in the subject vehicles may not meet specification. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. What Dealers Should Do: PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1.Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PM963 •New vehicles in dealer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information •Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2.Please do not drive, sell, loan, or trade the specific vehicles in Dealer Inventory subject to this Quality Action. •If an affected vehicle was previously traded, this information should be forwarded to the new dealer. 3.Use the Electronic Service Manual (ESM) to replace the Continuously Variable Transmission (CVT) prior to offering the vehicle for sale. •Parts will be orderable via normal ordering process beginning the first week of December. NOTE: Parts replaced under this campaign activity will be collected. Parts requested are VIN and repair order specific. It is important for dealers to return parts applicable to the VIN and repair order identified.

Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN.

Source record 10183981 at NHTSA
Nov 12, 2020Service Bulletin/Repair Instructions

NTB20-016b

NHTSA communication ID: 10184023

NHTSA source summary · Original PDF not reviewed by Recallfolio

RADIO INTERMITTENTLY REBOOTS DURING AUDIO PLAYBACK VIA BLUETOOTH CONNECTED IPHONE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM · EQUIPMENT.

Source record 10184023 at NHTSA
Nov 11, 2020Service Bulletin/Repair Instructions

NTB20-080

NHTSA communication ID: 10183974

NHTSA source summary · Original PDF not reviewed by Recallfolio

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following service procedure is to address the items below:  Stability improvements and “bug” fixes.  Android Auto skips while playing music. Refer to steps 1 - 4 to confirm that this bulletin applies. HINT: The update-software only needs to be downloaded once and then can then be used on multiple vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.

Source components: ELECTRICAL SYSTEM · EQUIPMENT.

Source record 10183974 at NHTSA
Nov 5, 2020Service Bulletin/Repair Instructions

NTB19-042a

NHTSA communication ID: 10184016

NHTSA source summary · Original PDF not reviewed by Recallfolio

AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: FORWARD COLLISION AVOIDANCE · LANE DEPARTURE: SENSING SYSTEM: CAMERA.

Source record 10184016 at NHTSA
Oct 12, 2020Service Bulletin/Repair Instructions

NTB20-066a

NHTSA communication ID: 10182359

NHTSA source summary · Original PDF not reviewed by Recallfolio

LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: LANE DEPARTURE · VEHICLE SPEED CONTROL.

Source record 10182359 at NHTSA
Sep 16, 2020Service Bulletin/Repair Instructions

NTB20-066

NHTSA communication ID: 10180999

NHTSA source summary · Original PDF not reviewed by Recallfolio

LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used.  For all other models/model years, consult the Electronic Service Manual (ESM). The following CONSULT-III plus (C-III plus) figures and steps are only provided to indicate where the VEHICLE REFERENCE VALUE from Table A is to be entered. The entire camera aiming procedure must be followed to complete the aiming procedure.  Refer to the ESM section: CRUISE CONTROL & DRIVER ASSISTANCE > DRIVER ASSISTANCE SYSTEM > DRIVER ASSISTANCE SYSTEM > BASIC INSPECTION > LANE CAMERA UNIT > CAMERA AIMING ADJUSTMENT. 1. Turn the ignition ON. 2. From the C-III plus home screen, select Diagnosis (One System).

Source components: ELECTRICAL SYSTEM · LANE DEPARTURE.

Source record 10180999 at NHTSA
Aug 27, 2020Service Bulletin/Repair Instructions

NTB19-040d

NHTSA communication ID: 10179609

NHTSA source summary · Original PDF not reviewed by Recallfolio

DTC P0741/4/6, P0776, P0841, P0965, P2857/8/9, P17F0/1/2/4 AND/OR P285A STORED, AND MAY HAVE HESITATION AND/OR REDUCED POWER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT.

Source record 10179609 at NHTSA
Aug 26, 2020Service Bulletin/Repair Instructions

NTB20-046c

NHTSA communication ID: 10179612

NHTSA source summary · Original PDF not reviewed by Recallfolio

VOLUME KNOB DOES NOT FUNCTION PROPERLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..

Source record 10179612 at NHTSA
Aug 21, 2020Service Bulletin/Repair Instructions

NTB20-046b

NHTSA communication ID: 10179611

NHTSA source summary · Original PDF not reviewed by Recallfolio

VOLUME KNOB DOES NOT FUNCTION PROPERLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..

Source record 10179611 at NHTSA
May 18, 2020Service Bulletin/Repair Instructions

NTB20-016a

NHTSA communication ID: 10176231

NHTSA source summary · Original PDF not reviewed by Recallfolio

RADIO INTERMITTENTLY REBOOTS DURING AUDIO PLAYBACK VIA BLUETOOTH CONNECTED IPHONE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM.

Source record 10176231 at NHTSA
Apr 23, 2020Service Bulletin/Repair Instructions

NTB20-031

NHTSA communication ID: 10174748

NHTSA source summary · Original PDF not reviewed by Recallfolio

KICKS AND VERSA SEDAN; INTELLIGENT KEY ERROR MESSAGE DISPLAYS AND DTC B2602 STORED IF YOU CONFIRM The Vehicle Information Display shows the message “Intelligent Key System Error” And DTC B2602 is found stored. NOTE: This incident usually occurs while driving the vehicle. ACTION Replace the Intelligent Key unit.  - If the vehicle’s current Intelligent Key unit part number is 285E1-5RB3A, replace it with 285E1-5EA0A.  - If the vehicle’s current Intelligent Key unit part number is 285E1-5RA6A, replace it with 285E1-5EA5A.

Source components: ELECTRICAL SYSTEM · EQUIPMENT.

Source record 10174748 at NHTSA
Apr 13, 2020Service Bulletin/Repair Instructions

NTB19-040c

NHTSA communication ID: 10174415

NHTSA source summary · Original PDF not reviewed by Recallfolio

MIL ON WITH DTC P0741, P0744, P0746, P0776, P0841, P0965, P2857, P2858, P2859, AND/OR P285A STORED, AND MAY HAVE HESITATION AND/OR REDUCED POWER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: POWER TRAIN.

Source record 10174415 at NHTSA
Mar 12, 2020Service Bulletin/Repair Instructions

PM941 2020 Versa

NHTSA communication ID: 10173639

NHTSA source summary · Original PDF not reviewed by Recallfolio

Inside Rearview Mirror Dealer Inventory *****Detailed Information***** Nissan is conducting a quality action on 2,732 MY2020 Versa (N18) vehicles identified in Service Comm to inspect the adhesion of the inside rearview mirror attachment and, if necessary, replace the windshield if the mirror detaches during inspection. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. *****What Dealers Should Do***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles currently in new dealer inventory are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PM941  - New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  - Refer to NPSB 15-460 for additional information  - Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, loan, sell or trade the specific vehicles in Dealer Inventory subject to this Quality Action. 3. Use the attached procedure to inspect and, if necessary, remedy any vehicles affected by this quality action:  - If the mirror and mounting plate does not detach from the windshield, during inspection, no repair is needed.  - If the inspection result is “NG” (inside rearview mirror and mounting plate detaches):  - Replace the windshield and aim the front camera unit using the procedure outlined in the Electronic Service Manual (ESM).  - Once vehicles have been inspected and, if necessary, remedied dealers may submit the applicable warranty claim for the action performed and the vehicle can be released for sale.

Source components: VISIBILITY.

Source record 10173639 at NHTSA
Mar 9, 2020Service Bulletin/Repair Instructions

NTB20-016

NHTSA communication ID: 10173555

NHTSA source summary · Original PDF not reviewed by Recallfolio

RADIO INTERMITTENTLY REBOOTS DURING AUDIO PLAYBACK VIA BLUETOOTH CONNECTED IPHONE IF YOU CONFIRM The radio intermittently reboots while audio is played from a Bluetooth® connected iPhone. ACTION 1. Confirm the AV control unit software version. 2. Update the AV control unit software, if applicable.

Source components: EQUIPMENT:ELECTRICAL.

Source record 10173555 at NHTSA
Feb 27, 2020Service Bulletin/Repair Instructions

PM938 2020 Versa

NHTSA communication ID: 10172267

NHTSA source summary · Original PDF not reviewed by Recallfolio

Rear Combination Lamps ***** Quality Action Summary ***** Nissan is conducting a quality action to clean and inspect the right and left rear combination lamps and, if necessary, replace the right, left, or both rear combination lamps (if crack is present) on specific MY2020 Versa vehicles identified in SERVICE COMM and National Service History – Open Campaigns. These vehicles are either currently in dealer inventory or assigned and in transit to the dealer. Chemical residue from the temporary exterior finish protection chemical used during handling, transportation, and storage could cause the combination lamps to crack. ***** What Dealers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles currently in dealer inventory are affected by using Service Comm or National Service History – Open Campaign I.D. PM938.  - New vehicles in dealer inventory can also be identified using DBS (Sales->Vehicle Inventory, and filter by Open Campaign).  - Refer to NPSB 15-460 for additional information  - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to clean, inspect and, if necessary, remedy any vehicles affected by this quality action prior to sale to ensure customer satisfaction. 3. Once remedied, dealers may submit the applicable warranty claim for the action performed and release the vehicle. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the campaign status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter.

Source components: EQUIPMENT · EXTERIOR LIGHTING.

Source record 10172267 at NHTSA
Feb 21, 2020Service Bulletin/Repair Instructions

PM931 - Dealer I

NHTSA communication ID: 10172263

NHTSA source summary · Original PDF not reviewed by Recallfolio

PM931 - Dealer Inventory as of 2.20.2020

Source components: EQUIPMENT.

Source record 10172263 at NHTSA
Feb 21, 2020Service Bulletin/Repair Instructions

EXPIRATION NOTIF

NHTSA communication ID: 10172262

NHTSA source summary · Original PDF not reviewed by Recallfolio

American Automobile Labeling Act (AALA) Labels – EXPIRATION NOTICE UPDATE February 21, 2020 Please discard earlier versions of this bulletin. Nissan announced the following quality action in October 2019. Service Comm will de-activate PM931 and PC713 on any un-remedied VINs on February 28, 2020. Nissan is still requesting that dealers apply the replacement label on any affected vehicles prior to sale. Please use the VIN list supplied with this announcement to identify applicable vehicles.

Source components: EQUIPMENT.

Source record 10172262 at NHTSA
Feb 19, 2020Service Bulletin/Repair Instructions

PM939 2020 Versa

NHTSA communication ID: 10172261

NHTSA source summary · Original PDF not reviewed by Recallfolio

MY20 Versa Quality Hold ***** Dealer Announcement ***** Nissan is committed to a high level of customer service and satisfaction. This commitment requires Nissan to periodically place certain vehicles on temporary Quality Assurance (QA) Hold to assure that these vehicles, as delivered to our customers, meet our exacting standards and our customers’ expectations. Effective immediately, Nissan is placing a temporary Quality Assurance (QA) Hold on eighteen (18) specific MY2020 Versa (N18) vehicles in dealer inventory. The fuel tank may not meet Nissan design specifications. Nissan engineering is investigating this potential issue and will provide the appropriate field action as quickly as possible. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. ***** What Dealers Should Do ***** 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PM939  - New vehicles in dealer inventory can also be identified using DBS (Sales->Vehicle Inventory, and filter by Open Campaign).  - Refer to NPSB 15-460 for additional information 2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to this Quality Hold. 3. Nissan will provide an updated status, to include next steps, no later than the week ending February 28, 2020. Thank you for your prompt attention to this matter.

Source components: FUEL SYSTEM, GASOLINE.

Source record 10172261 at NHTSA
Dec 13, 2019Service Bulletin/Repair Instructions

NTB19-118

NHTSA communication ID: 10170014

NHTSA source summary · Original PDF not reviewed by Recallfolio

ALTIMA, KICKS AND VERSA SEDAN; MIL ON WITH DTC B26FE IF YOU CONFIRM  A “Key System Error” message is displayed on the combination meter, And  DTC B26FE (IPDM - KEY SYSTEM ERROR) is stored in the BCM. ACTION 1. Disconnect the main power harness connector from the IPDM (E16 for Altima and E42 for Kicks and Versa Sedan).  - See Figure 1, Figure 2 and Figure 3 on the next page for IPDM main power harness connector locations. 2. Wait at least 20 seconds. 3. Reconnect the main power harness connector to the IPDM. 4. Confirm that the DTC is now past, and then erase the DTC. If the DTC will not erase, refer to the Electronic Service Manual for additional diagnostic information.

Source components: ELECTRICAL SYSTEM.

Source record 10170014 at NHTSA
Nov 14, 2019Service Bulletin/Repair Instructions

NTB19-040b

NHTSA communication ID: 10168902

NHTSA source summary · Original PDF not reviewed by Recallfolio

MIL ON WITH DTC P0741, P0744, P0746, P0776, P0841, P0965, P2857, P2858, P2859, AND/OR P285A STORED, AND MAY HAVE HESITATION AND/OR LACK OF POWER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY · POWER TRAIN.

Source record 10168902 at NHTSA
Oct 29, 2019Service Bulletin/Repair Instructions

NTB18-059a

NHTSA communication ID: 10167372

NHTSA source summary · Original PDF not reviewed by Recallfolio

KICKS, SENTRA, AND VERSA; CVT FLUID LEAK SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: POWER TRAIN.

Source record 10167372 at NHTSA
Oct 25, 2019Service Bulletin/Repair Instructions

REVISION 1 - PM9

NHTSA communication ID: 10167412

NHTSA source summary · Original PDF not reviewed by Recallfolio

American Automobile Labeling Act (AALA) Labels Dealer Inventory UPDATE October 25, 2019 Please discard earlier versions of this bulletin. The announcement from October 22, 2019 has been revised to include:  - Label shipments have been delayed and will resume next week. All shipments will be concluded by November 15, 2019.

Source components: UNKNOWN OR OTHER.

Source record 10167412 at NHTSA
Oct 22, 2019Service Bulletin/Repair Instructions

PM931 2020 Versa

NHTSA communication ID: 10167410

NHTSA source summary · Original PDF not reviewed by Recallfolio

American Automobile Labeling Act Label Dealer Inventory ***** Campaign Summary ***** Nissan North America is conducting a Quality Action for dealers to replace the American Automobile Labeling Act (AALA) labels. The AALA label on affected vehicles was inadvertently printed with incorrect Engine manufacturing location and percentage breakdown of parts content by country. Affected vehicles are not subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. In the interest of customer satisfaction, Nissan requests dealers to apply the replacement label on the affected vehicles prior to retail sale. ***** What Dealers Should Do ***** 1. Verify if vehicles currently in new dealer’s inventory are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D.  - PM931 - Versa  - PC713 - Titan  - New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  - Refer to NPSB 15-460 for additional information  - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to remedy vehicles affected by this quality action. 3. The service department should submit the applicable warranty claim for the action(s) performed so it can be closed on Service Comm and release the vehicle. 4. Dealers will receive one (1) label for every affected vehicle in dealer inventory via USPS. Labels will be sent to the Service Manager’s attention. If replacement labels are needed, please send your request to: CampaignAnnouncements@-usa.com along with your dealer name, address, VIN, contact name and phone number.  - Labels will be mailed beginning October 23, 2019 and should arrive no later than October 25, 2019.

Source components: UNKNOWN OR OTHER.

Source record 10167410 at NHTSA
Sep 12, 2019Service Bulletin/Repair Instructions

NTB19-071

NHTSA communication ID: 10165784

NHTSA source summary · Original PDF not reviewed by Recallfolio

DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed (continued on the next page) And The following screen displays: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software.  Refer to SERVICE PROCEDURE on page 5. HINT: “OCS” may also be referred to as “ODS”. 2. Perform “75-zero RESET”.

Source components: AIR BAGS · ELECTRICAL SYSTEM.

Source record 10165784 at NHTSA