The vehicle dossier US · 2016
2016 Kia
SOULProblems & recalls
812 distinct owner reports in the NHTSA snapshot. Engine appears in 613 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 812 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 11 years with reports.
82,000 miles is the median among 363 reports with usable mileage. The middle half spans 59,000–108,076 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
2 recall campaigns on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
ENGINECampaign 19V120000
Reported concern
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Manufacturer’s stated response
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Manufacturer campaign: SC176
Read campaign 19V120000 at NHTSASTEERINGCampaign 17V608000
Reported concern
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
Manufacturer’s stated response
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Manufacturer campaign: SC155
Read campaign 17V608000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
132 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
SC334_OWNR_201VOLUNTARY SERVICE CAMPAIGN: OWNER RENOTIFICATION (SC334 Flight 201) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s…NHTSA ID 11036313
VOLUNTARY SERVICE CAMPAIGN: OWNER RENOTIFICATION (SC334 Flight 201) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s) in certain 2014-2019 MY Soul vehicles that were originally sold in or are currently registered in states where heavy amounts of road salt are used. In addition, an anti-corrosion material will be applied to the underbody components for added protection.
Campaign / software reference: SC334
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11036313 at NHTSACS2311_TSB_R4TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bull…NHTSA ID 11033803
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 20, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit (IBU) / Body Control Module (BCM) are not able to receive the Anti-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles that are not equipped with an immobilizer, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.
Campaign / software reference: CS2311
Components: STRUCTURE:BODY. Confirm detailed applicability in the original document.
Source record 11033803 at NHTSASC176Y_TSB_R1TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: CATALYTIC CONVERTER REPLACEMENT AND ENGINE INSPECTION/REPLACEMENT (SC176Y) - This bulletin has been revised to include additional information. New/revised sections of this b…NHTSA ID 11030346
TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: CATALYTIC CONVERTER REPLACEMENT AND ENGINE INSPECTION/REPLACEMENT (SC176Y) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides catalytic converter and engine sub-assembly diagnosis and repair information on certain 2012-2016MY Soul (AM, PS) vehicles produced from July 8, 2011 through August 11, 2016, that previously had the recall campaign SC176 completed. The affected vehicles may exhibit catalyst system efficiency deterioration or a malfunction indicator lamp illumination with an active, history or pending P0420 with or without a P030X misfire DTC.
Campaign / software reference: SC176Y
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11030346 at NHTSAPI2002B_OWNR_701PRODUCT IMPROVEMENT CAMPAIGN: OWNER RENOTIFICATION (PI2002B FL701) - This document is the owner renotification advising that Kia is conducting a Product Improvement Campaign to perform a software update on 2014-2016 MY Soul veh…NHTSA ID 11029041
PRODUCT IMPROVEMENT CAMPAIGN: OWNER RENOTIFICATION (PI2002B FL701) - This document is the owner renotification advising that Kia is conducting a Product Improvement Campaign to perform a software update on 2014-2016 MY Soul vehicles equipped with 2.0L Gasoline Direct Injection (“GDI”) engines to protect the engine from excessive connecting rod bearing damage. The update will be done free of charge and will only involve the addition of this computer software for the Engine Control Unit (“ECU”).
Campaign / software reference: PI2002B
Components: ELECTRICAL SYSTEM · ENGINE. Confirm detailed applicability in the original document.
Source record 11029041 at NHTSACS2311_OWNR_PC201CUSTOMER SATISFACTION CAMPAIGN: POSTCARD OWNER RENOTIFICATION (CS2311) - This document is the owner renotification advising that Kia is conducting Customer Satisfaction Campaign. Kia has developed a new zinc-reinforced ignition…NHTSA ID 11026989
CUSTOMER SATISFACTION CAMPAIGN: POSTCARD OWNER RENOTIFICATION (CS2311) - This document is the owner renotification advising that Kia is conducting Customer Satisfaction Campaign. Kia has developed a new zinc-reinforced ignition cylinder protector hardware upgrade and can be installed at the ignition cylinder location to provide additional protection against the social media theft method. Prior notifications stated that this modification had to be performed by July 1, 2025, but the subject vehicles are now eligible until March 31, 2027, to have the ignition cylinder protector installed—if requested—at no cost through an authorized Kia dealership. (Mailing of these notifications to vehicle owners will be completed from December 19, 2025 through December 31, 2025)
Campaign / software reference: CS2311
Components: STRUCTURE:BODY. Confirm detailed applicability in the original document.
Source record 11026989 at NHTSAPS797PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver …NHTSA ID 11026698
PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a “Warning Lamp’ to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)
Components: BACK OVER PREVENTION: WARNINGS. Confirm detailed applicability in the original document.
Source record 11026698 at NHTSATSB_SC334_R1TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN UNDERBODY INSPECTION & ANTI-CORROSION MATERIAL APPLICATION (SC334) - This bulletin has been revised to include additional information. New/revised sections of this bulletin…NHTSA ID 11022353
TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN UNDERBODY INSPECTION & ANTI-CORROSION MATERIAL APPLICATION (SC334) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to apply additional anti-corrosion material to underbody components, including inspection/replacement of the brake line(s), on certain 2014-2019MY Soul (PS) vehicles produced from July 21, 2013 through December 24, 2018, and were originally sold or are currently registered in one of the 28 states where heavy amounts of road salt are used. The 28 states where heavy amounts of road salt are used are: AK, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY, OH, PA, RI, SD, UT, VT, WI and WV.
Campaign / software reference: SC334
Components: SERVICE BRAKES · STRUCTURE:BODY. Confirm detailed applicability in the original document.
Source record 11022353 at NHTSASC334_TSBVOLUNTARY SERVICE CAMPAIGN: UNDERBODY INSPECTION & ANTI-CORROSION MATERIAL APPLICATION (SC334) - This bulletin provides information to apply additional anti-corrosion material to underbody components, including inspection/repla…NHTSA ID 11019786
VOLUNTARY SERVICE CAMPAIGN: UNDERBODY INSPECTION & ANTI-CORROSION MATERIAL APPLICATION (SC334) - This bulletin provides information to apply additional anti-corrosion material to underbody components, including inspection/replacement of the brake line(s), on certain 2014-2019MY Soul (PS) vehicles produced from July 21, 2013 through December 24, 2018, and were originally sold or are currently registered in one of the 28 states where heavy amounts of road salt are used: AK, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY, OH, PA, RI, SD, UT, VT, WI and WV.
Campaign / software reference: SC334
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11019786 at NHTSASC334_OWNRVOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC334) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s) in certain 20…NHTSA ID 11019717
VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC334) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s) in certain 2014-2019 MY Soul vehicles that were originally sold in or are currently registered in states where heavy amounts of road salt are used. In addition, an anti-corrosion material will be applied to the underbody components for added protection.
Campaign / software reference: SC334
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11019717 at NHTSASC334_DPVOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC334) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake…NHTSA ID 11019658
VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC334) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s) in certain 2014-2019 MY Soul vehicles, manufactured from July 21, 2013 through December 24, 2018, that were originally sold in or are currently registered in states where heavy amounts of road salt are used. In addition, an anti-corrosion material will be applied to the underbody components for added protection.
Campaign / software reference: SC334
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11019658 at NHTSASC334_QAVOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC334) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC334.NHTSA ID 11019720
VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC334) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC334.
Campaign / software reference: SC334
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11019720 at NHTSASC334_DPSMVOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC334) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign to inspect and,…NHTSA ID 11019716
VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC334) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s) in certain 2014-2019 MY Soul vehicles, manufactured from July 21, 2013 through December 24, 2018, that were originally sold in or are currently registered in states where heavy amounts of road salt are used. In addition, an anti-corrosion material will be applied to the underbody components for added protection.
Campaign / software reference: SC334
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11019716 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
Engine FiresEA21003
On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles. During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types. The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine replacement. Additionally, both manufacturers have been installing an engine control software modification known as Knock Sensor Detection Software (KSDS) which is intended to detect impending engine failure, alert the driver, and limit engine power (to lessen likelihood of engine failure).KSDS is being installed under recalls and non-safety field actions, and both companies have extended limited engine warranties (see recall files). On December 22, 2021, ODI upgraded PE19-003 and PE19-004 to this Engineering Analysis (EA21-003, covering both Hyundai and Kia) to evaluate the scope of the prior recalls related to engine failures/fires and the efficacy of the recall remedies for the recalls, as well as the long-term viability of related programs and non-safety field actions being conducted by Hyundai and Kia. The former issue involved approximately 550,000 MY 2013 Hyundai Elantra, MY 2011 Kia Sorento, and MY 2012-2015 Kia Rio. The latter issue involved approximately 2.5 million recalled vehicles, which have been identified as displaying potential remedy concerns: Hyundai recalls 15V-568, 17V-226, 20V-746, and 21V-727; and Kia recalls 17V-224, 19V-120, 20V-750, and 21V-844. Regarding the recall scope issue, among all of the scope vehicles identified at EA opening, ODI found only the MY 2011 Kia Sorento vehicles equipped with both the Theta II 2.4L 4-cylinder Multi-Point Injection (MPI) and the Lambda II 3.5L 6-cylinder MPI engines experienced relatively high rates of reported fires. In December 2023, Kia issued recall 23V-877 that will cover about 80,000 MY 2011 Kia Sorento vehicles equipped with the Theta II 2.4L MPI engines. The remedy will involve an inspection, and if necessary, a replacement of the engine, as well as the installation of KSDS. It should be noted that in 2021 these vehicles were included in a KSDS product improvement campaign with warranty extension. For the MY 2011 Sorento vehicles equipped with the Lambda II 3.5L engines, ODI believes that future engine failures/fires involving these vehicles will likely be due to a lax in adhering to the proper or scheduled engine maintenance (regular engine oil changes), rather than a design or manufacturing engine issue. Regarding the issue of the efficacy of the recall remedies, ODI found the majority of the recalled Hyundai and Kia vehicles, by model, experienced lower reported fire rates after the remedies were applied. Furthermore, ODI found that for most vehicles that did not receive the recall remedies, by model, experienced relatively high fire rates. To address this problem, Hyundai informed ODI in December 2023, that it will renotify all of its owners covered by the Hyundai recalls of engine failures/fires every 8 months for the next 3 years. In December 2023, Kia stated that it will renotify the majority of its owners every 8 months for the next 3 years.Several previously recalled Kia models are excluded from the renotification due to their lower reported rates of engine fires. Overall, the renotification actions will help to increase the recall completion rates, thus reduce the frequency of engine fires in the future. In view of the recall action being taken by Kia and renotification actions being taken by both Kia and Hyundai, ODI is closing this Engineering Analysis. Also, both companies have been released from the 2020-iniated Consent Orders (Kia since November 2022 and Hyundai since November 2023). The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Recorded closure: Feb 5, 2024
Campaign reference in the source: 23V877
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