The manufacturer’s record · Page 2 of 2
Original record summaries, dates and identifiers for this model-year. Records 101–194 of 194, ordered newest first. Dated records on this page: Apr 29, 2014–Jan 8, 2020.
Back to 2017 Infiniti Q50 problems & recallsThis archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
NHTSA communication ID: 10171214
NHTSA source summary · Original PDF not reviewed by Recallfolio
MIL ON WITH DTC P0087, P0101, P0448, OR P2008, VEHICLES REGISTERED OUTSIDE OF CALIFORNIA This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.
Source record 10171214 at NHTSANHTSA communication ID: 10170018
NHTSA source summary · Original PDF not reviewed by Recallfolio
Engine Control Module (ECM) Reprogram California Voluntary Emission Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Emissions Service Campaign on approximately 49,497 specific INFINITI vehicles identified in Service Comm and currently registered to owners in the state of California to reprogram the Engine Control Module (ECM) in the event that a permanent diagnostic trouble code (P-DTC) for P0448, P0101, P2008, or P0087 is recorded in the ECM. Due to calibration errors on the affected vehicles, the ECM may improperly store a permanent diagnostic trouble code (P-DTC) even though the emissions on-board diagnostic system is functioning properly. As of July 1, 2019 the State of California has implemented a revised Inspection Maintenance (I/M) or âSmog Checkâ test program. Without the software update, the subject vehicles may not pass this Smog Check test in those areas of California where such testing is required under state law. This incident has no effect on the safety, performance, drivability, or fuel consumption of the applicable vehicles. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Emissions Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. ï· P9329 â Affected Model Year 2015 ï· P9344 â Affected Model Year 2016 ï· P9346 â Affected Model Year 2017 ï· P9348 â Affected Model Year 2018 ï· P9350 â Affected Model Year 2019 2. Retailers are requested to repair any affected vehicles in retailer new or pre-owned inventory to ensure client satisfaction. ï· - New vehicles in retailer inventory can also be identified DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ - Refer to IPSB 15-286 for additional information 3. Retailers should use ITB19-043 to correct any vehicles subject to this campaign.
Source components: ENGINE AND ENGINE COOLING.
Source record 10170018 at NHTSANHTSA communication ID: 10170000
NHTSA source summary · Original PDF not reviewed by Recallfolio
VOLUNTARY EMISSIONS SERVICE CAMPAIGN VEHICLES REGISTERED IN CALIFORNIA; ENGINE CONTROL MODULE INTRODUCTION Infiniti is conducting this voluntary emissions service campaign on certain specific model year Infiniti vehicles (see APPLIED VEHICLES) registered in the state of California. The engine control module (ECM) will be inspected, and reprogrammed if it applies. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers P9329, P9344, P9346, P9348, and P9350 to this campaign. The correct number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY Retailers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailerâs inventory.
Source components: ENGINE AND ENGINE COOLING.
Source record 10170000 at NHTSANHTSA communication ID: 10167279
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT.
Source record 10167279 at NHTSANHTSA communication ID: 10165757
NHTSA source summary · Original PDF not reviewed by Recallfolio
Q50 AND Q60 WITH VR30DDTT (V6) ENGINE; ENGINE OIL DRAIN PLUG SERVICE INFORMATION SERVICE INFORMATION Whenever installing an engine oil drain plug on an APPLIED VEHICLE with a VR30DDTT (V6) engine, NEVER tighten the drain plug greater than its specified torque. Over-tightening may loosen the threaded insert in the oil pan (lower), causing an oil leak. ALWAYS replace the drain plug gasket after removing the drain plug, and then tighten the drain plug to the specified torque. ï· VR30DDTT (V6) engine oil drain plug torque (with new gasket): ï 2WD and AWD: 33.5 Nâ¢m (3.4 kg-m, 25 ft-lbs) ï· Avoid contact with the engine oil as it may be hot and cause burns. ï· Avoid prolonged or repeated contact with used engine oil as it may cause skin cancer. Try to avoid direct skin contact with used engine oil. If skin contact is made, wash with a suitable hand cleaner or soap as soon as possible.
Source components: ENGINE AND ENGINE COOLING.
Source record 10165757 at NHTSANHTSA communication ID: 10165756
NHTSA source summary · Original PDF not reviewed by Recallfolio
MIL ON WITH DTC P0087, P0101, P0448, OR P2008 IF YOU CONFIRM An applied vehicle has one or more DTCs stored, shown in Table A on page 2, AND The ECM part number is shown in Table B, starting on page 3. ACTION 1. First perform the appropriate diagnostic procedure for the stored DTC to repair the vehicle according to the Electronic Service Manual (ESM). 2. Reprogram the ECM after performing the diagnosis and repair. ï· -The ECM reprogram in this Service Procedure is not a repair for the DTC, but instead updates the way the permanent DTC is stored and allowed to be erased. The DTC must be properly diagnosed and repaired before the reprogram is applied.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING.
Source record 10165756 at NHTSANHTSA communication ID: 10165750
NHTSA source summary · Original PDF not reviewed by Recallfolio
DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on the next page. HINT: âOCSâ may also be referred to as âODSâ. 2. Perform â75-zero RESETâ.
Source components: AIR BAGS · ELECTRICAL SYSTEM · SEATS.
Source record 10165750 at NHTSANHTSA communication ID: 10165747
NHTSA source summary · Original PDF not reviewed by Recallfolio
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT.
Source record 10165747 at NHTSANHTSA communication ID: 10164637
NHTSA source summary · Original PDF not reviewed by Recallfolio
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING.
Source record 10164637 at NHTSANHTSA communication ID: 10164638
NHTSA source summary · Original PDF not reviewed by Recallfolio
ACCESSORY DRIVE BELT NOISY OR HAS COME OFF This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING.
Source record 10164638 at NHTSANHTSA communication ID: 10163937
NHTSA source summary · Original PDF not reviewed by Recallfolio
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM.
Source record 10163937 at NHTSANHTSA communication ID: 10162969
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10162969 at NHTSANHTSA communication ID: 10161388
NHTSA source summary · Original PDF not reviewed by Recallfolio
AEB WARNING LIGHT BLINKING This bulletin applies only to vehicles equipped with a lane camera. SERVICE INFORMATION If the AEB warning light is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions: - When contamination or foreign material adhere to the lane camera viewing window on the windshield - When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield - When the lane camera viewing window on the windshield is temporarily fogged up NOTE: - If DTCs are present in any of the following related systems: - Laser/Radar, - ICC/ADAS, or - Lane Camera, Refer to the related Electronic Service Manual (ESM) for diagnosis. - Refer to the following pages for further information.
Source components: EQUIPMENT:ELECTRICAL · LANE DEPARTURE: SENSING SYSTEM: CAMERA.
Source record 10161388 at NHTSANHTSA communication ID: 10160176
NHTSA source summary · Original PDF not reviewed by Recallfolio
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
Source components: EQUIPMENT.
Source record 10160176 at NHTSANHTSA communication ID: 10158421
NHTSA source summary · Original PDF not reviewed by Recallfolio
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10158421 at NHTSANHTSA communication ID: 10158424
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; P0171 AND P0174 SERVICE INFORMATION SERVICE INFORMATION Diagnosis for DTCs P0171 (FUEL SYS LEAN B1) and P0174 (FUEL SYS LEAN B2) have been revised for the APPLIED VEHICLES listed above. When performing diagnosis for either of these DTCs, start by using the SERVICE PROCEDURE section of this bulletin. NOTE: The related Electronic Service Manuals (ESM) will be revised in the future to include these diagnostic steps.
Source components: EQUIPMENT · FUEL SYSTEM, OTHER.
Source record 10158424 at NHTSANHTSA communication ID: 10158423
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; MIL ON WITH DTC P219A AND/OR P219B STORED SERVICE INFORMATION If the MIL is ON and DTC P219A (AIR FUEL RATIO IMBALANCE B1) and/or P219B (AIR FUEL RATIO IMBALANCE B2) is stored: - DO NOT replace the Air Fuel Ratio (A/F) sensor. - Refer to the applicable Electronic Service Manual (ESM) and follow the diagnostic procedure for DTC P219A and/or P219B.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10158423 at NHTSANHTSA communication ID: 10155156
NHTSA source summary · Original PDF not reviewed by Recallfolio
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin applies only to vehicles equipped with INFINITI InTouch (Intelligent Key). SERVICE INFORMATION An Intelligent Key, for the applied vehicles with INFINITI InTouch?, has the abillity to trigger specific customized settings for the radio, clock, heating and air conditioning (HVAC) and navigation that are unique to that key, and each Intelligent Key for a specific vehicle may have different settings stored. EXAMPLE: The vehicle may be driven by more than one person, and each driver has a personal Intelligent Key. Each driver may adjust their preferred vehicle settings differently. If two or more Intelligent Keys with different stored settings are unintentionally interchanged, one or more of the following perceived issues might be reported by the customer(s). - Radio ? Presets are lost or change - Clock ? Settings are not showing the correct time due to day-light savings or the selected region (time zone) - HVAC ? Controls are set differently - Navigation ? Settings suddenly altered If any of these perceived issues are present: - Confirm if there are multiple Intelligent Keys being used by the customer(s) interchangeably, and if so, verify that each key?s settings are different. NOTE: Customer may not recognize that different Intelligent Keys are linked differently.
Source components: EQUIPMENT · EQUIPMENT:ELECTRICAL · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) · EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC..
Source record 10155156 at NHTSANHTSA communication ID: 10155153
NHTSA source summary · Original PDF not reviewed by Recallfolio
MIL ON WITH DTC P0101, P010B, AND/OR P0106 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM.
Source record 10155153 at NHTSANHTSA communication ID: 10155152
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT · EQUIPMENT:ELECTRICAL.
Source record 10155152 at NHTSANHTSA communication ID: 10152991
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING.
Source record 10152991 at NHTSANHTSA communication ID: 10152989
NHTSA source summary · Original PDF not reviewed by Recallfolio
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING.
Source record 10152989 at NHTSANHTSA communication ID: 10152987
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10152987 at NHTSANHTSA communication ID: 10152988
NHTSA source summary · Original PDF not reviewed by Recallfolio
2014-2017 INFINITI VEHICLES; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL.
Source record 10152988 at NHTSANHTSA communication ID: 10152992
NHTSA source summary · Original PDF not reviewed by Recallfolio
CHASSIS CONTROL MODULE DTC INFORMATION SERVICE INFORMATION If one or more of the following Chassis Control DTCs are stored: - C1BA0-00 - (CHASSIS CONTROL BRAKE SYSTEM) - C1B90-00 - (DIRECT ADAPTIVE STEERING SYSTEM) - C1B92-00 - (BRAKE CONTROL SYSTEM) - C1B93-00 - (ENGINE/HEV SYSTEM) - C1B94-00 - (TRANSMISSION SYSTEM) And One or more additional DTCs, other than those above, are also stored in a control unit other than the Chassis Control Module. - Perform the diagnostic/repair procedures for the additional DTCs of the other control unit FIRST. - Refer to the Electronic Service Manual (ESM) for DTC specific diagnostic information. Do not replace the CHASSIS CONTROL MODULE (CONTROLLER ASSY-IDM) if additional DTCs are present.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10152992 at NHTSANHTSA communication ID: 10153546
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT.
Source record 10153546 at NHTSANHTSA communication ID: 10153545
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES IF YOU CONFIRM Any one or a combination of the following on an applied vehicle: - Reverse camera is blank (vehicles manufactured before May 1, 2018) - Reverse camera remains ON when in Drive (vehicles manufactured before May 1, 2018) - Average fuel economy displays 99.9 MPG - Display screen flickers at higher ambient interior temperatures - SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table on page 5. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.
Source components: ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT.
Source record 10153545 at NHTSANHTSA communication ID: 10152503
NHTSA source summary · Original PDF not reviewed by Recallfolio
OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
Source components: ENGINE · EQUIPMENT.
Source record 10152503 at NHTSANHTSA communication ID: 10152502
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
Source components: FUEL SYSTEM, GASOLINE · FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY.
Source record 10152502 at NHTSANHTSA communication ID: 10152506
NHTSA source summary · Original PDF not reviewed by Recallfolio
AIR BAG WARNING LIGHT FLASHING INDICATING SYSTEM DIAGNOSTIC MODE IF YOU CONFIRM The air bag warning light is flashing slowly (repeating 2 seconds ON, 2 seconds OFF). NOTE: If this should occur, the Air Bag Diagnosis Sensor Unit is in Diagnostic Mode and needs to be returned to User Mode. ACTION 1. Use CONSULT-III plus to check for Air Bag DTCs and perform repairs as needed. 2. Return the Air Bag Diagnosis Sensor Unit to User Mode.
Source components: AIR BAGS.
Source record 10152506 at NHTSANHTSA communication ID: 10149809
NHTSA source summary · Original PDF not reviewed by Recallfolio
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
Source components: EQUIPMENT · STRUCTURE.
Source record 10149809 at NHTSANHTSA communication ID: 10149806
NHTSA source summary · Original PDF not reviewed by Recallfolio
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
Source components: POWER TRAIN.
Source record 10149806 at NHTSANHTSA communication ID: 10149804
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM.
Source record 10149804 at NHTSANHTSA communication ID: 10149802
NHTSA source summary · Original PDF not reviewed by Recallfolio
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
Source components: EQUIPMENT.
Source record 10149802 at NHTSANHTSA communication ID: 10149803
NHTSA source summary · Original PDF not reviewed by Recallfolio
Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
Source components: AIR BAGS.
Source record 10149803 at NHTSANHTSA communication ID: 10145541
NHTSA source summary · Original PDF not reviewed by Recallfolio
DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
Source components: EQUIPMENT.
Source record 10145541 at NHTSANHTSA communication ID: 10145542
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended to add a Required Actions by Model and Year table on page 2, a Check OFF Sheet on page 21 and to reorganize the information throughout. It is necessary for you to read this revised procedure to properly perform this Service Information. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10145542 at NHTSANHTSA communication ID: 10144497
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
Source components: FUEL SYSTEM, GASOLINE · FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK.
Source record 10144497 at NHTSANHTSA communication ID: 10145053
NHTSA source summary · Original PDF not reviewed by Recallfolio
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.
Source record 10145053 at NHTSANHTSA communication ID: 10145052
NHTSA source summary · Original PDF not reviewed by Recallfolio
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.
Source record 10145052 at NHTSANHTSA communication ID: 10144496
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.
Source components: FUEL SYSTEM, GASOLINE.
Source record 10144496 at NHTSANHTSA communication ID: 10144495
NHTSA source summary · Original PDF not reviewed by Recallfolio
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.
Source components: FUEL SYSTEM, GASOLINE.
Source record 10144495 at NHTSANHTSA communication ID: 10143810
NHTSA source summary · Original PDF not reviewed by Recallfolio
CAMPAIGN BULLETIN Fuel Hose Voluntary Service Campaign This bulletin applies only to vehicles equipped with a M274 2.0L engine. ***** Retailer Announcement ***** INFINITI is conducting a Voluntary Service Campaign to replace the low-pressure fuel hose on 15,617 specific MY2016-18 INFINITI Q50 (V37) and MY2017-18 INFINITI Q60 (CV37) vehicles equipped with M274 2.0L engines. The low-pressure fuel hose connected to the fuel pump may not meet INFINITI design specifications. As a result, a small amount of fuel may seep out at the clamped portion under cold temperature and cold engine conditions leading to a detectable fuel smell. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this service action using Service Comm or DBS National Service History ? Open Campaign I.D. P8314 - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for service action applicability. 2. Retailers should use campaign bulletin ITB18-024 to replace the low-pressure fuel hose on affected vehicles. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
Source components: FUEL SYSTEM, GASOLINE.
Source record 10143810 at NHTSANHTSA communication ID: 10143818
NHTSA source summary · Original PDF not reviewed by Recallfolio
VOLUNTARY SERVICE CAMPAIGN Q50 AND Q60 WITH 2.0L ENGINE; LOW PRESSURE FUEL LINE This bulletin applies only to vehicles equipped with a 2.0L Turbo Gasoline Engine. INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific model year 2016-2018 Q50 and 2017-2018 Q60 vehicles equipped with the 2.0L turbo gasoline engine to replace the low pressure fuel line. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number P8314 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This include vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.
Source components: ENGINE AND ENGINE COOLING.
Source record 10143818 at NHTSANHTSA communication ID: 10141448
NHTSA source summary · Original PDF not reviewed by Recallfolio
DAST CALIBRATION (MODE1) INCOMPLETE OR C13E9-00/C13EB-00 UNABLE TO ERASE This bulletin applies only to vehicles equipped with Direct Adaptive Steering (DAST). SERVICE INFORMATION This bulletin has information for two services for which a technician may need additional help: - While performing DAST CALIBRATION (MODE1), the calibration may stop or will not start. - DTC C13E9-00 (BOOTING ANGLE PROCESSING) and C13EB-00 (BOOTING ANGLE PROCESSING) are stored and cannot be erased. The above conditions may indicate that DAST CALIBRATION (MODE1) was not performed correctly or was not completed correctly. Use the SERVICE PROCEDURE in this bulletin as an aid to correctly perform and complete DAST CALIBRATION MODE 1. NOTE: - The SERVICE PROCEDURE in this bulletin does not contain all of the required steps. - The Electronic Service Manual (ESM) must be used together with this bulletin. - This bulletin contains additional clarification as an aid to perform DAST CALIBRATION MODE 1.
Source components: ELECTRICAL SYSTEM · STEERING.
Source record 10141448 at NHTSANHTSA communication ID: 10138254
NHTSA source summary · Original PDF not reviewed by Recallfolio
REVISED WHEEL ALIGNMENT SPECIFICATIONS This bulletin has been amended. The APPLIED VEHICLES were updated with new models and model years. No other changes have been made. Discard previous versions of this bulletin.
Source components: SUSPENSION · WHEELS.
Source record 10138254 at NHTSANHTSA communication ID: 10144484
NHTSA source summary · Original PDF not reviewed by Recallfolio
NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EQUIPMENT.
Source record 10144484 at NHTSANHTSA communication ID: 10136205
NHTSA source summary · Original PDF not reviewed by Recallfolio
2016-2017 Q50 AND 2017 Q60; ACCESSORY DRIVE BELT NOISY OR HAS COME OFF This bulletin applies only to vehicles equipped with a V6 Twin Turbo engine. This bulletin has been amended to add 2017 Q50 to the Title, Applied Vehicles, and Applied VIN and Date. No other changes have been made. Please discard previous version of this bulletin.
Source components: ENGINE · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10136205 at NHTSANHTSA communication ID: 10136211
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. This bulletin has been amended to correct a DTC listed in the SERVICE INFORMATION. No other changes have been made. Discard all previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM.
Source record 10136211 at NHTSANHTSA communication ID: 10136209
NHTSA source summary · Original PDF not reviewed by Recallfolio
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT · SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT · VEHICLE SPEED CONTROL:CRUISE CONTROL.
Source record 10136209 at NHTSANHTSA communication ID: 10136202
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
Source components: ENGINE · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10136202 at NHTSANHTSA communication ID: 10136642
NHTSA source summary · Original PDF not reviewed by Recallfolio
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ELECTRONIC STABILITY CONTROL (ESC) · WHEELS.
Source record 10136642 at NHTSANHTSA communication ID: 10136638
NHTSA source summary · Original PDF not reviewed by Recallfolio
HEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EXTERIOR LIGHTING:HEADLIGHTS.
Source record 10136638 at NHTSANHTSA communication ID: 10136637
NHTSA source summary · Original PDF not reviewed by Recallfolio
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended. The publication date has been revised to include the latest models and years. No other changes have been made. Please discard previous versions of this bulletin.
Source components: SERVICE BRAKES.
Source record 10136637 at NHTSANHTSA communication ID: 10136647
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM:SOFTWARE.
Source record 10136647 at NHTSANHTSA communication ID: 10136636
NHTSA source summary · Original PDF not reviewed by Recallfolio
DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
Source components: EQUIPMENT.
Source record 10136636 at NHTSANHTSA communication ID: 10130487
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. SERVICE INFORMATION Diagnostic information in the Electronic Service Manuals (ESM) for the following DTCs may be missing or incorrect: -B2EF0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD) -B130C ? TCU (Telematics Control Unit) PAIRING ERROR If one of these DTCs is stored, follow the steps listed below along with the Electronic Service Manual (ESM) to compete the required repairs. DTC B2FE0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD): 1. Start the engine and let it idle for 30 minutes (to allow charging of the TCU internal battery). 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. DTC B130C: 1. Collect all keys, and then re-register them to the vehicle. 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. NOTE: The related Electronic Service Manuals (ESM) will be updated at a later date. CLAIMS INFORMATION Refer to the current Infiniti Warranty Flat Rate Manual and submit a claim for the repairs performed.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10130487 at NHTSANHTSA communication ID: 10130479
NHTSA source summary · Original PDF not reviewed by Recallfolio
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10130479 at NHTSANHTSA communication ID: 10130481
NHTSA source summary · Original PDF not reviewed by Recallfolio
ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION SERVICE INFORMATION If the following ICC/ADAS codes are stored, make sure to follow the diagnostic procedures in the Electronic Service Manual (ESM) before replacing any parts. C1A03 ? VEHICLE SPEED SENSOR -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1A04 ? ABS/TCS/VDC SYSTEM -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1B01 CAM AIMING INCMP -The diagnostic procedure in the ESM includes check and, if needed, repair for LANE CAMERA DTCs before replacing ADAS components. -LANE CAMERA DTC may require adjustment of the lane camera. -If repairs/adjustments are performed for the Lane Camera; when compete, perform DTC Confirmation Procedure again before doing any additional repairs.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
Source record 10130481 at NHTSANHTSA communication ID: 10129111
NHTSA source summary · Original PDF not reviewed by Recallfolio
REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
Source components: EQUIPMENT:OTHER:LABELS.
Source record 10129111 at NHTSANHTSA communication ID: 10129110
NHTSA source summary · Original PDF not reviewed by Recallfolio
2017 Q50 AND Q50 HYBRID; SONAR SYSTEM DOES NOT DISPLAY RED INDICATOR WHEN CLOSE TO OBJECT IF YOU CONFIRM When a center or corner sonar sensor in an Applied Vehicle is close to an object while the sonar system is ON: - The sonar indicator will appear on the display screen in green, then yellow, but does not change to red no matter how close the object is. ACTION Perform the Service Procedure beginning on page 2 to configure the sonar system.
Source components: BACK OVER PREVENTION · EXTERIOR LIGHTING.
Source record 10129110 at NHTSANHTSA communication ID: 10129108
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:SOFTWARE · EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10129108 at NHTSANHTSA communication ID: 10127444
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE SERVICE INFORMATION When the initialization procedure being performed with a new or existing Intelligent Key to an applied vehicle is interrupted (the procedure stops or will not continue), the BCM may be left in learn mode and will not function until it returns to normal mode. Under this condition, the BCM and Intelligent Key(s) will not function normally. If this condition occurs, the BCM must be returned to normal mode and the initialization procedure started over. To get back to the beginning of the Initialization procedure, use one of the following procedures: - Successfully perform the initialization procedure using one of the original Intelligent Keys twice consecutively. - Each successful initialization will follow with two (2) quick tones. OR - When the initialization procedure cannot be successfully performed twice (more than two quick tones), perform the initialization procedure five (5) times using the inoperative ?failed? Intelligent Key. - Initialization does not need to be successful when performed five times. When returning to normal operating mode, the initialization procedure for all Intelligent Keys may be started again.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10127444 at NHTSANHTSA communication ID: 10127460
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTRODUCTION Infiniti is conducting this voluntary emission recall campaign on certain specific model year 2016-2018 Q50 and 2017 Q60 vehicles. The Engine Control Module (ECM) will be reprogrammed so that in the event of an automatic transmission diagnostic issue, the diagnosis signals will be communicated properly and a Malfunction Indicator Light (MIL) will be properly illuminated to notify the driver. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number R1726 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer?s responsibility to check Service Comm or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary emissions recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer?s inventory.
Source components: ELECTRICAL SYSTEM:SOFTWARE.
Source record 10127460 at NHTSANHTSA communication ID: 10127441
NHTSA source summary · Original PDF not reviewed by Recallfolio
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section and Part 1 of the Service Procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM · EQUIPMENT.
Source record 10127441 at NHTSANHTSA communication ID: 10127465
NHTSA source summary · Original PDF not reviewed by Recallfolio
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
Source components: VISIBILITY:GLASS, SIDE/REAR.
Source record 10127465 at NHTSANHTSA communication ID: 10127462
NHTSA source summary · Original PDF not reviewed by Recallfolio
WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
Source components: VISIBILITY:WINDSHIELD.
Source record 10127462 at NHTSANHTSA communication ID: 10127461
NHTSA source summary · Original PDF not reviewed by Recallfolio
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
Source components: SERVICE BRAKES.
Source record 10127461 at NHTSANHTSA communication ID: 10127469
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; INTELLIGENT KEY IDENTIFICATION AND REGISTRATION TIPS This bulletin applies to vehicles equipped with Intelligent Key only. SERVICE INFORMATION When replacing or adding an Intelligent Key, it is very important to make sure the correct Intelligent Key is selected from the parts department. - A running change was made that will help identify the correct Intelligent Key. - Beginning in late 2017 and early 2018 the last five digits of the Intelligent Key part number is marked on the Intelligent Key under the mechanical key. - See page 2 for location images of this part number addition. NOTE: - A correct Intelligent Key may or may not have the last five digits of the part number as shown on page 2. - The above running change was applied as a ?help? to identify the correct Intelligent Key for a given vehicle, but the actual part number listed in the parts catalog did not change. - Make sure to use the electronic parts catalog (FAST) or equivalent to confirm the correct Intelligent Key for a given vehicle.
Source components: EQUIPMENT.
Source record 10127469 at NHTSANHTSA communication ID: 10127463
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles that are equipped with factory Navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all the changed information. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10127463 at NHTSANHTSA communication ID: 10127468
NHTSA source summary · Original PDF not reviewed by Recallfolio
2016-2018 Q50 AND 2017-2018 Q60; CHARGE AIR COOLER COOLING SYSTEM SERVICE INFORMATION This bulletin applies to vehicles equipped with VR30DDTT V6 engine. SERVICE INFORMATION Whenever either or both charge air coolers (intercooler) on an applied vehicle?s VR30DDTT V6 engine is removed and reinstalled/replaced for any reason, make sure to properly bleed the charge air cooler (intercooler) cooling system. Use the SERVICE PROCEDURE in this bulletin for the proper intercooler cooling system bleeding. - The procedure in this bulletin is different than what is currently in the Electronic Service Manuals (ESMs). - The ESMs will be updated at a later date. CAUTION: If the intercooler cooling system bleeding procedure in this bulletin is not used: - Damage may occur to the intercooler electric water pump(s), AND/OR - One or more of the following DTCs may set: - P14A2, P14A3, P14A4, P14A5, P14A6, P14A7, P14A8, P14A9 - P14AA, P14AC P14AD, P14AE, P14AF - P14B0, P14B1, P14B2, P14B3, P14B5
Source components: ENGINE AND ENGINE COOLING.
Source record 10127468 at NHTSANHTSA communication ID: 10118683
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles equipped with factory Navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).
Source record 10118683 at NHTSANHTSA communication ID: 10118687
NHTSA source summary · Original PDF not reviewed by Recallfolio
2016-2017 Q50 AND 2017 Q60; MIL IS ON WITH DTC STORED IF YOU CONFIRM The MIL is ON with one or more of the following DTCs stored: P0544 - (EXHAUST GAS TEMP SENSOR 1 B1) P0545 - (EXHAUST GAS TEMP SENSOR 1 B1) P0546 - (EXHAUST GAS TEMP SENSOR 1 B1) P0547 - (EXHAUST GAS TEMP SENSOR 1 B2) P0548 - (EXHAUST GAS TEMP SENSOR 1 B2) P0549 - (EXHAUST GAS TEMP SENSOR 1 B2) P2080 - (EXHAUST GAS TEMP SENSOR 1 B1) P2081 - (EXHAUST GAS TEMP SENSOR 1 B1) P2082 - (EXHAUST GAS TEMP SENSOR 1 B2) P2083 - (EXHAUST GAS TEMP SENSOR 1 B2) ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.
Source record 10118687 at NHTSANHTSA communication ID: 10118678
NHTSA source summary · Original PDF not reviewed by Recallfolio
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · WHEELS.
Source record 10118678 at NHTSANHTSA communication ID: 10117392
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE).
Source record 10117392 at NHTSANHTSA communication ID: 10117386
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin has been amended. The PARTS INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ENGINE.
Source record 10117386 at NHTSANHTSA communication ID: 10119214
NHTSA source summary · Original PDF not reviewed by Recallfolio
2016-2017 Q50 AND 2017 Q60; ENGINE STOPS RUNNING, MIL ON WITH DTC STORED This bulletin has been superseded by ITB17-044. VOLUNTARY SAFETY RECALL CAMPAIGN 2016-2017 Q50 AND 2017 Q60 WITH 2.0L TURBO ENGINE; FUEL PUMP CONTROL MODULE Please discard previous versions of this bulletin.
Source components: ENGINE.
Source record 10119214 at NHTSANHTSA communication ID: 10119210
NHTSA source summary · Original PDF not reviewed by Recallfolio
12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY.
Source record 10119210 at NHTSANHTSA communication ID: 10116291
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTERIOR LAMPS INOPERATIVE IF YOU CONFIRM The interior lamps are inoperative (including map lamps, 2nd row personal lamps, door panel step lamps, and trunk lamps). NOTE: If this issue should occur, the outside door handle lamps will also be inoperative. ACTION 1. Set the parking brake. 2. Pull out the extended storage switch/fuse to the ?inventory/storage? position. 3. Start the engine. 4. Confirm the interior lamps are now working correctly. 5. Push in the extended storage switch/fuse to the ?customer delivery? position. NOTE: If the above steps do not resolve the issue, refer to the Electronic Service Manual (ESM) for further diagnostic and repair information.
Source components: ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS · STRUCTURE:BODY:DOOR.
Source record 10116291 at NHTSANHTSA communication ID: 10109231
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. This bulletin has been amended. The Title has been changed. The PARTS INFORMATION and CLAIMS INFORMATION sections have been amended. Discard previous versions of this bulletin.
Source components: ENGINE.
Source record 10109231 at NHTSANHTSA communication ID: 10109195
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
Source components: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY.
Source record 10109195 at NHTSANHTSA communication ID: 10109193
NHTSA source summary · Original PDF not reviewed by Recallfolio
BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
Source components: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT · SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT.
Source record 10109193 at NHTSANHTSA communication ID: 10109192
NHTSA source summary · Original PDF not reviewed by Recallfolio
MIL ON WITH DTC P0101, P010B, AND/OR P0106 This bulletin applies only to vehicles equipped with a V6 twin turbo engine. IF YOU CONFIRM The MIL is ON with one or more of the following DTCs stored: - P0101 (MAF SEN/CIRCUIT-B1) - P010B (MAF SEN/CIRCUIT-B2) - P0106 (ABSL PRES SEN/CIRC) and There are no drivability issues. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.
Source components: ENGINE · EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10109192 at NHTSANHTSA communication ID: 10119182
NHTSA source summary · Original PDF not reviewed by Recallfolio
2016-2017 Q50, 2017 Q60, AND 2017 QX30 WITH 2.0L TURBO ENGINE; CARTRIDGE-STYLE OIL FILTER This bulletin applies only to vehicles equipped with 2.0L Turbo Engine. This bulletin has been amended. Information about how to remove a stuck oil filter from the filter housing has been added. No other changes have been made. Please discard previous versions of this bulletin.
Source components: ENGINE.
Source record 10119182 at NHTSANHTSA communication ID: 10109145
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; OIL LEAKING AROUND TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. IF YOU CONFIRM Engine oil is leaking from a valve timing control solenoid valve. And The valve timing control solenoid valve operates correctly and is not externally damaged, ACTION Replace the valve timing control solenoid valve O-ring with a new one using the Service Procedure starting on page 2.
Source components: ENGINE.
Source record 10109145 at NHTSANHTSA communication ID: 10119255
NHTSA source summary · Original PDF not reviewed by Recallfolio
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles and make changes to the body of the bulletin. Please discard previous versions.
Source components: ENGINE.
Source record 10119255 at NHTSANHTSA communication ID: 10119264
NHTSA source summary · Original PDF not reviewed by Recallfolio
INFINITI; DIAGNOSIS INFORMATION FOR ABS DTC C1130 SERVICE INFORMATION When diagnosing for DTC C1130 (ENGINE SIGNAL): ECM related DTCs (P-codes) must be diagnosed, repaired, and DTCs erased first. - DTC C1130 is an ABS DTC that indicates an output signal of the ECM is not recognized. - Absent or incorrect ECM signals, that are indicated by corresponding P-codes, may trigger C1130 in the ABS control unit. - Some vehicle features that can be affected by absent or incorrect ECM signals are: - Forward Emergency Braking (FEB) - Intelligent Cruise Control (ICC) - VDC/ABS/TCS
Source components: ENGINE.
Source record 10119264 at NHTSANHTSA communication ID: 10119263
NHTSA source summary · Original PDF not reviewed by Recallfolio
ESM CORRECTIONS FOR FRONT WHEEL ALIGNMENT SPECIFICATIONS SERVICE INFORMATION For the Applied Vehicles listed above, some front wheel alignment specifications listed in the Electronic Service Manual (ESM), section FSU-Front Suspension, were listed incorrectly and have been corrected. - Updated ESMs will be distributed to the field as quickly as possible. - Until the updated ESMs are made available, please use the corrected specifications listed in this bulletin. - Specification areas that have corrections are outlined with a Red box on the following pages.
Source components: WHEELS.
Source record 10119263 at NHTSANHTSA communication ID: 10119260
NHTSA source summary · Original PDF not reviewed by Recallfolio
2014-2017 Q60 AND Q50; POWER WINDOWS DO NOT OPERATE CORRECTLY SERVICE INFORMATION If power is interrupted to the power window system, it may cause one or more of the following symptoms to occur on one or more power windows: - AUTO-UP does not work, but window will move up and down with manual operation of the switch. - When door is opened (only applies to Q60), window will lower a small amount (normal operation) but will not raise when door is closed. - Window will move down when operating the window switch, but will not move up. NOTE: - If any of the above symptoms should occur, it may indicate that Window Initialization is needed (see page 2). Initialization should be done before attempting any repairs. - If needed, refer to the applicable Electronic Service Manual (ESM) to perform electrical diagnosis. - After electrical repairs to the vehicle (including repairs to the power windows), make sure to perform the Window Initialization and Anti-pinch Function Check procedures on page 2.
Source components: VISIBILITY.
Source record 10119260 at NHTSANHTSA communication ID: 10119261
NHTSA source summary · Original PDF not reviewed by Recallfolio
2016-2017 Q50, 2017 Q60, AND 2017 QX30 WITH 2.0L TURBO ENGINE; CARTRIDGE-STYLE OIL FILTER SERVICE INFORMATION - The Applied Vehicles are equipped with a cartridge-style oil filter. - The filter may be difficult to remove. If this should occur, pull the filter straight off with no bending (if the filter rotates with the housing). - The filter housing may be damaged or broken if not handled with care. - If the filter housing is damaged or broken, it must be replaced. NOTE: - If the tip of the filter housing breaks off inside the front cover of the engine, use needle-nose pliers to remove the piece(s) to prevent debris from entering the oil passages when the engine is started. - If a replacement filter housing is needed, make sure to lubricate the o-rings and neck of the filter housing prior to installation.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10119261 at NHTSANHTSA communication ID: 10119254
NHTSA source summary · Original PDF not reviewed by Recallfolio
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. Modifications have been made to include 2017 Q50, Q50 Hybrid, Q60, QX30, QX60 and QX60 Hybrid vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL.
Source record 10119254 at NHTSANHTSA communication ID: 10120576
NHTSA source summary · Original PDF not reviewed by Recallfolio
TELEMATICS SERVICE INFORMATION This bulletin has been amended. Modifications have been made to include 2017 Q50, Q60, Q70, QX60, and QX80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
Source components: EQUIPMENT ADAPTIVE/MOBILITY.
Source record 10120576 at NHTSANHTSA communication ID: 10192573
NHTSA source summary · Original PDF not reviewed by Recallfolio
SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.
Source components: WHEELS.
Source record 10192573 at NHTSANHTSA communication ID: 10192355
NHTSA source summary · Original PDF not reviewed by Recallfolio
SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.
Source components: ELECTRICAL SYSTEM:WIRING · EQUIPMENT.
Source record 10192355 at NHTSA