2003 Infiniti FX35
Manufacturer communications & TSBs.Page 1

ITB03-068A

NHTSA communication ID: 11033022

NHTSA source summary · Original PDF not reviewed by Recallfolio

Voluntary Service Campaign ID # P3156 is no longer active. · Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # P3156. · Discard all previous versions of ITB03-068.

Campaign / software reference: P3156

Source components: AIR BAGS.

ITB09-063C

NHTSA communication ID: 11031720

NHTSA source summary · Original PDF not reviewed by Recallfolio

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

Source components: STRUCTURE:BODY.

ITB13-052E

NHTSA communication ID: 11002539

NHTSA source summary · Original PDF not reviewed by Recallfolio

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM.

ITB17-009H

NHTSA communication ID: 11001182

NHTSA source summary · Original PDF not reviewed by Recallfolio

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: VISIBILITY/WIPER.

ITB13-007I

NHTSA communication ID: 11001179

NHTSA source summary · Original PDF not reviewed by Recallfolio

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: VISIBILITY/WIPER.

ITB09-039K

NHTSA communication ID: 11001177

NHTSA source summary · Original PDF not reviewed by Recallfolio

WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: VISIBILITY/WIPER.

ITB13-007H

NHTSA communication ID: 10232646

NHTSA source summary · Original PDF not reviewed by Recallfolio

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: STRUCTURE · VISIBILITY.

ITB09-039J

NHTSA communication ID: 10232644

NHTSA source summary · Original PDF not reviewed by Recallfolio

WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: STRUCTURE · VISIBILITY.

ITB10-067C

NHTSA communication ID: 10232645

NHTSA source summary · Original PDF not reviewed by Recallfolio

WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: WHEELS.

ITB16-006A

NHTSA communication ID: 10190150

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM.

ITB11-003F

NHTSA communication ID: 10190026

NHTSA source summary · Original PDF not reviewed by Recallfolio

NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM.

ITB03-053C

NHTSA communication ID: 10190182

NHTSA source summary · Original PDF not reviewed by Recallfolio

VOLUNTARY SERVICE CAMPAIGN FX35/FX45 REAR HATCH Service Campaign ID # P3132 is no longer active.  Repair orders opened after this bulletin's published date are no longer eligible for reimbursement under Campaign ID # P3132.  Discard all previous versions of ITB03-053.

Source components: STRUCTURE.

RETAILER SUPPORT

NHTSA communication ID: 10183902

NHTSA source summary · Original PDF not reviewed by Recallfolio

The information below has been updated to include the INFINITI specific mail volume.

Source components: AIR BAGS.

RETAILER SUPPORT

NHTSA communication ID: 10183901

NHTSA source summary · Original PDF not reviewed by Recallfolio

Subject: INFORMATION – Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words “URGENT SAFETY RECALL” in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners’ attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.

Source components: AIR BAGS.

Infiniti General

NHTSA communication ID: 10183900

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI Owner Letter

Source components: AIR BAGS · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

ITB15-019a

NHTSA communication ID: 10176214

NHTSA source summary · Original PDF not reviewed by Recallfolio

CONFIGURATION FOR BLANK REPLACEMENT BCM This bulletin is no longer applicable. Discard previous versions of ITB15-019.

Source components: ELECTRICAL SYSTEM.

ITB19-008

NHTSA communication ID: 10160176

NHTSA source summary · Original PDF not reviewed by Recallfolio

EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.

Source components: EQUIPMENT.

Infiniti USA Q4

NHTSA communication ID: 10152986

NHTSA source summary · Original PDF not reviewed by Recallfolio

Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.

Source components: AIR BAGS.

IPSB18-254 - Tak

NHTSA communication ID: 10152500

NHTSA source summary · Original PDF not reviewed by Recallfolio

Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback

Source components: AIR BAGS.

Revision 1-IEVAP

NHTSA communication ID: 10152503

NHTSA source summary · Original PDF not reviewed by Recallfolio

OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

Source components: ENGINE · EQUIPMENT.

ITB17-026b

NHTSA communication ID: 10152502

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

Source components: FUEL SYSTEM, GASOLINE · FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY.

ITB18-037

NHTSA communication ID: 10149809

NHTSA source summary · Original PDF not reviewed by Recallfolio

PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.

Source components: EQUIPMENT · STRUCTURE.

ITB18-034

NHTSA communication ID: 10149806

NHTSA source summary · Original PDF not reviewed by Recallfolio

TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.

Source components: POWER TRAIN.

Infiniti USA Ret

NHTSA communication ID: 10149802

NHTSA source summary · Original PDF not reviewed by Recallfolio

Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.

Source components: EQUIPMENT.

PC654 - Free Oil

NHTSA communication ID: 10148769

NHTSA source summary · Original PDF not reviewed by Recallfolio

Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.

Source components: ENGINE.

Infiniti USA Tak

NHTSA communication ID: 10149803

NHTSA source summary · Original PDF not reviewed by Recallfolio

Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.

Source components: AIR BAGS.

IPSB18-218 Retai

NHTSA communication ID: 10145541

NHTSA source summary · Original PDF not reviewed by Recallfolio

DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.

Source components: EQUIPMENT.

ITB17-026b

NHTSA communication ID: 10144497

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.

Source components: FUEL SYSTEM, GASOLINE · FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK.

Revision 1-NEVAP

NHTSA communication ID: 10145053

NHTSA source summary · Original PDF not reviewed by Recallfolio

OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty

Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.

Revision 1-IEVAP

NHTSA communication ID: 10145052

NHTSA source summary · Original PDF not reviewed by Recallfolio

OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty

Source components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL.

ITB17-026a

NHTSA communication ID: 10144496

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.

Source components: FUEL SYSTEM, GASOLINE.

ITB01-024e

NHTSA communication ID: 10144484

NHTSA source summary · Original PDF not reviewed by Recallfolio

NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

Source components: EQUIPMENT.

IPSB17-130

NHTSA communication ID: 10136636

NHTSA source summary · Original PDF not reviewed by Recallfolio

DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)

Source components: EQUIPMENT.

ITB18-003

NHTSA communication ID: 10129111

NHTSA source summary · Original PDF not reviewed by Recallfolio

REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.

Source components: EQUIPMENT:OTHER:LABELS.

ITB17-009a

NHTSA communication ID: 10127465

NHTSA source summary · Original PDF not reviewed by Recallfolio

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

Source components: VISIBILITY:GLASS, SIDE/REAR.

ITB09-039e

NHTSA communication ID: 10127462

NHTSA source summary · Original PDF not reviewed by Recallfolio

WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

Source components: VISIBILITY:WINDSHIELD.

ITB00-024g

NHTSA communication ID: 10127461

NHTSA source summary · Original PDF not reviewed by Recallfolio

BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.

Source components: SERVICE BRAKES.

ITB09-015h

NHTSA communication ID: 10119210

NHTSA source summary · Original PDF not reviewed by Recallfolio

12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.

Source components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY.

ITB17-026

NHTSA communication ID: 10109195

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.

Source components: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY.

ITB13007A

NHTSA communication ID: 10192693

NHTSA source summary · Original PDF not reviewed by Recallfolio

SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.

Source components: VISIBILITY.

ITB11017A

NHTSA communication ID: 10192483

NHTSA source summary · Original PDF not reviewed by Recallfolio

IF YOU CONFIRM Cylinder Misfire DTC (P0300 through P0306) is stored in the ECM and one or more of the ignition coils is blistered (outer surface is deformed/melted), ACTIONS 1. Replace the steering member mounting bolt on the RH side of the IP. 2. Clean engine harness grounds. 3. Replace both negative battery cables. 4. Remove and inspect all 6 ignition coils for damage. 5. Erase DTCs, test drive the vehicle. See this bulletin for further detail.

Source components: ELECTRICAL SYSTEM.

ITB-08-024A

NHTSA communication ID: 10032305

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. *PE UPDATED 2/21/14. *PE

Source components: AIR BAGS.

ITB-03-051-C

NHTSA communication ID: 10032304

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: EXTERIOR LAMP FOGGING. WATER IN THE EXTERIOR LAMPS. THIS IS GENERALLY NOT DUE TO A DEFECT. ALL CURRENT EXTERIOR LAMP ASSEMBLIES ARE VENTED TO THE ATMOSPHERE (NOT SEALED). MOISTURE IN THE AIR SOMETIMES TRAVELS INTO AND OUT OF THE LAMP ASSEMBLY THROUGH THESE VENTS. NECESSARY TO ALLOW FOR EXPANSION AND CONTRACTION OF AIR FROM TEMPERATURE VARIATIONS (WARMER OR COLDER) WITHOUT DAMAGE TO THE LAMP. CERTAIN ENVIRONMENTAL CONDITIONS MAY CAUSE MOISTURE TO CONDENSE. FOGGING/CLOUDINESS SHOULD DISAPPEAR OVER TIME WHEN THE LAMP IS IN A DRY ENVIRONMENT. *PE UPDATED 7/28/10. *PE UPDATED 12/9/13. *PE

Source components: EXTERIOR LIGHTING · EXTERIOR LIGHTING:BRAKE LIGHTS · EXTERIOR LIGHTING:HEADLIGHTS · EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES · EXTERIOR LIGHTING:TAIL LIGHTS.

ITB13023

NHTSA communication ID: 10192204

NHTSA source summary · Original PDF not reviewed by Recallfolio

SERVICE INFORMATION A change has been made to the Front Passenger Air Bag Module removal and installation procedures in the 2003-2008 FX45/FX35 Electronic Service Manuals. In the revised procedures, the two front passenger air bag module fixing nuts can be re-used during installation. NOTE - The front passenger air bag module fixing bolt must be replaced after removal. Please use the updated service information hyperlinked in this bulletin if you need to service the front passenger air bag module for any reason.

Source components: ELECTRICAL SYSTEM · SEATS · WHEELS.

ITB-13-12

NHTSA communication ID: 10051765

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE OUTSIDE DOOR HANDLE DOES NOT RESPOND. LOCK/UNLOCK REQUEST BUTTON LOCATED ON OUTSIDE DOOR HANDLES OF VEHICLES CAN BE DISABLED (OR ENABLED) THROUGH EITHER THE "COMFORT & CONV" SETTINGS OF THE AUDIO/VISUAL/NAVIGATION SYSTEM OR THROUGH THE "COMBINATION METER SETTINGS" DEPENDING ON THE VEHICLE MODEL, YEAR, AND TRIM LEVEL. *JS

Source components: LATCHES/LOCKS/LINKAGES.

ITB-11-049-B

NHTSA communication ID: 10044526

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: REPROGRAMMING ELECTRONIC CONTROL UNIT (ECU) ON ALL QUALIFYING VEHICLES. NO MODELS LISTED. MODEL YEARS 1998-2013. *PE

Source components: ELECTRICAL SYSTEM:SOFTWARE.

ITB-11-017

NHTSA communication ID: 10038366

NHTSA source summary · Original PDF not reviewed by Recallfolio

NISSAN: A CYLINDER MISFIRE CODE IS PRESENT AND AN IGNITION COIL IS DEFOREMD. THE ENGINE RUNS ROUGH, ENGINE WONT CRANK, OR A HESITATION ON ACCELERATION. 2003-2005 FX35. *RM

Source components: ELECTRICAL SYSTEM:IGNITION.

03053

NHTSA communication ID: 10003039

NHTSA source summary · Original PDF not reviewed by Recallfolio

VOLUNTARY SERVICE CAMPAIGN P3132 REAR HATCH MAY NOT BE PROPERLY ATTACHED TO THE INNER PANEL. *TT UPDATED 8/39/11. *PE

Source components: STRUCTURE:BODY:HATCHBACK/LIFTGATE.

ITB-09-050

NHTSA communication ID: 10031304

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON/BLINKING. NO MODELS OR MODEL YEARS LISTED. *PE UPDATED ON 08-11-2011. *KB

Source components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS.

ITB-10-006A

NHTSA communication ID: 10033227

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: 5 SPEED A/T DTC DIAGNOSES FOR P1701, P1702, P1703, P1704, P1705, P1754, P1759, P1764, P1769, P1774. APPLIES TO RE 5R05A ONLY TRANSMISSIONS (5 SPEED A/T). IF ONE OR MORE DTCS LISTED ARE FOUND STORED IN SELF DIAGNOSIS, USE THE REPAIR FLOW CHART TO ASSIST IN DIAGNOSIS. *PE

Source components: POWER TRAIN:MANUAL TRANSMISSION.

ITB-09-062

NHTSA communication ID: 10032524

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: VENT CONTROL VALVE REPLACEMENT. NO APPLIED VEHICLES AFFECTED: ALL MODELS; NO MODEL YEARS LISTED. *PE

Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.

ITB-01-003B

NHTSA communication ID: 10033008

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: D RING RESIDUE CAN CAUSE SLOW SEAT BELT RETRACTION. SEAT BELT RETRACTION OF THE FRONT SEAT BELT(S) IS SLOW, CAUSED BY RESIDUE BUILD UP ON THE D RINGS. MODELS FX35/FX45(03-08); G35 COUPE(03-07); G35(03-06); I30/I35 (00-04); Q45(02-06); QX4(00-03); QX56(04-07. *PE

Source components: SEAT BELTS:FRONT.

ITB-09-020

NHTSA communication ID: 10030145

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFINITI: ELECTRONIC CONTROL UNIT DAMAGE CAN RESULT FROM IMPROPER BATTERY CONNECTION. THE BATTERY IS REQUIRED TO STAY CONNECTED WHEN THE ENGINE IS RUNNING. NO MODEL YEARS LISTED. *PE

Source components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY · ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES.

03031

NHTSA communication ID: 10021509

NHTSA source summary · Original PDF not reviewed by Recallfolio

EXTERIOR LAMP FOGGING. *KB

Source components: EXTERIOR LIGHTING.

06004

NHTSA communication ID: 10019293

NHTSA source summary · Original PDF not reviewed by Recallfolio

MALFUNCTION INDICATOR LAMP WITH DIAGNOSTIC TROUBLE CODE U1000 OR U1010 STORED IN ENGINE CONTROL UNIT. 2002 - 2006 INFINITI VEHICLES WITH CAN COMMUNICATION. *AK

Source components: ENGINE AND ENGINE COOLING:ENGINE.

06009

NHTSA communication ID: 10019621

NHTSA source summary · Original PDF not reviewed by Recallfolio

ENGINE OIL COOLER GASKET AVAILABLE. *TT

Source components: ENGINE AND ENGINE COOLING:ENGINE.

03056A

NHTSA communication ID: 10006124

NHTSA source summary · Original PDF not reviewed by Recallfolio

ESSENTIAL TOOL J-45741-INF ABS ACTIVE WHEEL SENSOR CHECKER. *TT

Source components: SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR.

05056

NHTSA communication ID: 10017546

NHTSA source summary · Original PDF not reviewed by Recallfolio

STEERING COLUMN TILT BUSHING WEAR. *TT

Source components: STEERING:COLUMN.

05023

NHTSA communication ID: 10016399

NHTSA source summary · Original PDF not reviewed by Recallfolio

BRAKE JUDDER FROM FRONT BRAKES. *TT

Source components: SERVICE BRAKES, HYDRAULIC.

05018

NHTSA communication ID: 10016582

NHTSA source summary · Original PDF not reviewed by Recallfolio

DRIVER'S SEAT NOISE AND/OR ROCKS BACK AND FORTH. *TT

Source components: SEATS.

112603

NHTSA communication ID: 10004711

NHTSA source summary · Original PDF not reviewed by Recallfolio

INFORMATION TO ALL SALES, PARTS AND SERVICE MANAGERS REGARDING INFINITI'S ACTION ON THE AIRBAG CONTROL UNIT REPROGRAM SERVICE CAMPAIGN. *TT

Source components: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE.

04043

NHTSA communication ID: 10010064

NHTSA source summary · Original PDF not reviewed by Recallfolio

POP, CLICK OR CREAK NOISE FROM FRONT FENDER AREA WHILE DRIVING AT LOW SPEEDS. *NM

Source components: STRUCTURE.

04042

NHTSA communication ID: 10009182

NHTSA source summary · Original PDF not reviewed by Recallfolio

NAVIGATION SYSTEM IS INOPERATIVE AND THE DISPLAY SHOWS DISC ERROR OR DVD-ROM VERSION IS NOT CORRECT. *TT

Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).

04040

NHTSA communication ID: 10009180

NHTSA source summary · Original PDF not reviewed by Recallfolio

DURING BRAKING, AN APPLIED VEHICLE HAS A LOUD SQUEAK, SQUEAL OR GROAN NOISE COMING FROM THE REAR BRAKES, WHEN COLD. *TT

Source components: SERVICE BRAKES, HYDRAULIC.

04039

NHTSA communication ID: 10009181

NHTSA source summary · Original PDF not reviewed by Recallfolio

FRONT DOOR FINISHER PLASTIC PROTECTION REMOVAL PROCEDURE. *TT

Source components: STRUCTURE:BODY:DOOR.

04002

NHTSA communication ID: 10006298

NHTSA source summary · Original PDF not reviewed by Recallfolio

CREAK AND/OR POP NOISE FROM REAR FLOOR AREA. *TT

Source components: STRUCTURE:BODY.

04001

NHTSA communication ID: 10005194

NHTSA source summary · Original PDF not reviewed by Recallfolio

REMOTE KEYLESS ENTRY REPLACEMENT PARTS. *TT

Source components: EQUIPMENT.

03073

NHTSA communication ID: 10005262

NHTSA source summary · Original PDF not reviewed by Recallfolio

FUEL GAUGE DOES NOT GO TO F WHEN TANK IS FULL. *TT

Source components: FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM.

03070

NHTSA communication ID: 10005217

NHTSA source summary · Original PDF not reviewed by Recallfolio

DRIVER'S SEAT BOTTOM FEELS LOOSE. *TT

Source components: SEATS.

03068

NHTSA communication ID: 10005657

NHTSA source summary · Original PDF not reviewed by Recallfolio

VOLUNTARY SERVICE CAMPAIGN AIR BAG CONTROL UNIT REPROGRAM. *TT

Source components: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE.

02063B

NHTSA communication ID: 10005225

NHTSA source summary · Original PDF not reviewed by Recallfolio

TIRE PRESSURE MONITOR SYSTEM (TPMS) WARNING LIGHT FLASHES OR STAYS ON. *TT

Source components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS.

03065

NHTSA communication ID: 10004598

NHTSA source summary · Original PDF not reviewed by Recallfolio

CLOCK BULB REPLACEMENT. VARIOUS MODELS INCLUDING 2004 I35. *TT

Source components: INTERIOR LIGHTING.

02063A

NHTSA communication ID: 10004597

NHTSA source summary · Original PDF not reviewed by Recallfolio

TIRE PRESSURE MONITOR SYSTEM (TPMS) WARNING LIGHT FLASHES OR STAYS ON. VARIOUS MODELS INCLUDING 2004 M45. *TT

Source components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS.

03058B

NHTSA communication ID: 10004562

NHTSA source summary · Original PDF not reviewed by Recallfolio

POP OR TICK NOISE FROM FRONT DOOR WINDOW GLASS. *TT

Source components: VISIBILITY:GLASS, SIDE/REAR.

100803

NHTSA communication ID: 10004582

NHTSA source summary · Original PDF not reviewed by Recallfolio

2003 FX REAR HATCH VOLUNTARY SERVICE CAMPAIGN. *TT

Source components: STRUCTURE:BODY:HATCHBACK/LIFTGATE.

03060

NHTSA communication ID: 10003951

NHTSA source summary · Original PDF not reviewed by Recallfolio

SUNROOF INOPERATIVE. 2004 FX35/FX45 INCLUDED. *TT

Source components: VISIBILITY:SUN/MOON ROOF ASSEMBLY.

03059

NHTSA communication ID: 10003914

NHTSA source summary · Original PDF not reviewed by Recallfolio

DOOR REQUEST SWITCH INOPERATIVE OR INTELLIGENT KEY ISSUES. *TT

Source components: EQUIPMENT:ELECTRICAL.

03058A

NHTSA communication ID: 10003913

NHTSA source summary · Original PDF not reviewed by Recallfolio

POP OR TICK NOISE FROM FRONT DOOR WINDOW GLASS. *TT

Source components: VISIBILITY:GLASS, SIDE/REAR.

03020B

NHTSA communication ID: 10003916

NHTSA source summary · Original PDF not reviewed by Recallfolio

MALFUNCTION INDICATOR LAMP (MIL) ON DIAGNOSTIC TROUBLE CODE (DTC) P0442 (EVAP SMALL LEAK) AND/OR P0456 (EVAP VERY SMALL LEAK) STORED IN SELF DIAGNOSIS RESULTS. *TT

Source components: ELECTRICAL SYSTEM.

03057

NHTSA communication ID: 10003915

NHTSA source summary · Original PDF not reviewed by Recallfolio

DOOR SASH / MOLDING POOR APPEARANCE. *TT

Source components: STRUCTURE:BODY:DOOR.

ITB99016B

NHTSA communication ID: 10003519

NHTSA source summary · Original PDF not reviewed by Recallfolio

FRONT SEAT BELT LATCH PLATE RETAINING BUTTON MISSING. VARIOUS MODELS INCLUDING THE 2004 G35. *TT

Source components: SEAT BELTS:FRONT.

071503

NHTSA communication ID: 10005322

NHTSA source summary · Original PDF not reviewed by Recallfolio

REAR HATCH VOLUNTARY SERVICE CAMPAIGN INFORMATION TO DEALERS, SALES, PARTS AND SERVICE MANAGERS. *TT

Source components: STRUCTURE:BODY:HATCHBACK/LIFTGATE.

03047

NHTSA communication ID: 10002935

NHTSA source summary · Original PDF not reviewed by Recallfolio

WHEN USING THE REMOTE KEYLESS ENTRY (KEYFOB), THE HORN-CHIRP AND LAMP-FLASH RESPONSES DO NOT MATCH THOSE SELECTED WITH THE CENTER DISPLAY SCREEN. *TT

Source components: ELECTRICAL SYSTEM.

03026

NHTSA communication ID: 10003335

NHTSA source summary · Original PDF not reviewed by Recallfolio

NAVIGATION SYSTEM STUCK ON PLEASE WAIT SCREEN. *TT

Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM).

03037

NHTSA communication ID: 10003274

NHTSA source summary · Original PDF not reviewed by Recallfolio

DRIVER'S SEAT SQUEAK/CREAK NOISE. *TT

Source components: SEATS.

03036

NHTSA communication ID: 10003271

NHTSA source summary · Original PDF not reviewed by Recallfolio

INTELLIGENT CRUISE CONTROL SYSTEM MAINTENANCE. *TT

Source components: VEHICLE SPEED CONTROL:CRUISE CONTROL.