2020 Ford F-350 SD Manufacturer communications & TSBs.Page 2
Original record summaries, dates and identifiers for this model-year. Records 101–200 of 301, ordered newest first. Dated records on this page: Apr 14, 2021–Aug 10, 2022.
Read the applicability before drawing a conclusion.
This archive includes service bulletins, warranty notices, software instructions and other communications. Records may repeat or supersede earlier instructions. A model-year association is not proof that a document covers every engine, trim, VIN or reported symptom, or that a repair is free.
NHTSA download snapshot: Sep 28, 2026. These are communication associations for this vehicle, not unique defects. How records are joined and counted.
Aug 10, 2022Service Bulletin/Repair Instructions
TSB 22-2247
NHTSA communication ID: 10218614
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 F-Super Duty vehicles may experience a loose/sagging underbody insulator that could be seen or heard by the customer. This may be due to insufficient retention. To correct the condition, follow the Service Procedure to re-secure the insulator and adding additional clamping points.
Source components: STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 22-2044 to update the Parts List. Some 2020-2022 F-Super Duty vehicles built on or before 18-Mar-2022 may exhibit a condition where the engine will not turn off and/or have various electrical symptoms including a dead battery, horn stays on and no crank/no start. The vehicle may also have an illuminated anti-lock braking system (ABS) indicator with diagnostic trouble codes (DTCs) C0020 and U3003 in the ABS module. This may be a result of water/moisture intrusion into the battery junction box (BJB). The BJB is located under the hood of the vehicle. This water/moisture intrusion may be related to the BJB cover not installed completely or broken cover tabs/locking fingers allowing water/moisture into the BJB. To correct the condition, follow the Service Procedure to inspect for water/moisture intrusion into the BJB and replace the BJB if water/moisture intrusion is found.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2022 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit one of the following if the customer is using a Magsafe iPhone (iPhone 12 or 13): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module (WACM) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂî/LincolnWayÃÂÃÂÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening. In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford had developed an enhanced remedy for customers who may want this enhanced repair performed n their vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance. Workshop Manual (WSM) diagnostic procedures have been updated to more accurately diagnose A/C performance concerns. Refer to the updated Diagnosis and Testing, and General Procedure in the WSM, Section 412-00 Climate Control System for diagnostic procedures
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles may exhibit a condition where the vehicle will not shift out of park (P). Diagnostic trouble codes (DTC) C0040 and/or P0504 may also be present. Reference TSB 22-2044 to make sure that no water or corrosion is present in the battery junction box (BJB). If Pinpoint Test A: Brake Shift Interlock in Workshop Manual (WSM), Section 307-05 leads to a concern with circuit SBP07 (white/red), remove the left side scuff plate from the floor and inspect circuit SBP07 for any damage. If damage is present, repair as necessary. Refer to Wiring Diagram, Cell 005. Submit a Report a Vehicle Concern form at the bottom of the OASIS screen and attach any available pictures to assist with the engineering investigation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with power tailgate release may exhibit a perceived inoperative power tailgate latch release function. This may be due to a change to the power tailgate release strategy after the body control module (BCM) has received a software update or the BCM has been replaced. When using the power tailgate release switch in the instrument panel, release switch on the tailgate, or the remote keyless entry (RKE) fob, the power tailgate release switch must be pressed 2 times (2x) within 3 seconds with the transmission in Park for the tailgate to release. If the power tailgate release is still inoperative, refer to Workshop Manual (WSM), Section 501-14 for normal diagnostics.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles may exhibit a condition where the vehicle will not shift out of park (P). Diagnostic trouble codes (DTC) C0040 and/or P0504 may also be present. Reference TSB 22-2044 to make sure that no water or corrosion is present in the battery junction box (BJB). If Pinpoint Test A: Brake Shift Interlock in Workshop Manual (WSM), Section 307-05 leads to a concern with circuit SPB07 (white/red), remove the left side scuff plate from the floor and inspect circuit SPB07 for any damage. If damage is present, repair as necessary. Refer to Wiring Diagram, Cell 005. Submit a Report a Vehicle Concern form at the bottom of the OASIS screen and attach any available pictures to assist with the engineering investigation.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 7.3L engine and built on or before 11-May-2022 may exhibit a ticking/clicking/tapping noise at idle that is loudest at the front of the engine where the front timing cover meets the oil pan. This may be due to a cracked oil pump drive gear. If the noise originates from the lower front of the engine, remove the accessory drive belt and retest. If the noise is still present, remove the oil pan and rotate the crankshaft 360 degrees to inspect for cracking. If cracked, replace the oil pump drive gear (LC3Z-6306-A).
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2020-2021 Model Year Super Duty Vehicles - Reconfigure the RCM with As-Built Data. In all of the affected vehicles, the event data recorder (EDR) was inadvertently disabled. In the event of a crash or near crash-like situation, the event data recorder within the restraint control module (RCM) will not collect and store data used to help understand how the safety systems performed. There is no impact to normal vehicle operation or the vehicleâÂÂs safety systems.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with cylinder injection pulse offset diagnostic trouble codes (DTC) P2B11, P2B13, P2B15, P2B17, P2B19, P2B1B, P2B1D, and/or P2B1F stored in the powertrain control module (PCM) after various fuel system repairs. This may be due to incorrect learned values in the PCM. To correct the condition, allow the engine to idle for at least 6 minutes with engine coolant temperature (ECT) at or above 170ðF (75ðC). For pickup vehicles, exhaust gas temperature (EGT12) must also be at or above 475ðF (245ðC). For chassis cab vehicles, EGT13 must be at or above 450ðF (230ðC). Clear DTCs and retest. PCM replacement is not necessary for this condition.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening - In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.
Source components: LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK · UNKNOWN OR OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2015-2020 F-150, 2017-2022 Super Duty and 2018-2021 Expedition vehicles may experience a cracked or splitting driver air bag cover. This may be due to the air bag cover tear seam design. An updated driver air bag assembly has been released with a more robust air bag cover design. Refer to Workshop Manual (WSM), Section 501-20B for the replacement procedure. If servicing under warranty, use causal part 15043B13 for F-150 and Expedition or 25043B13 for Super Duty and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0073 for the ambient air temperature sensor stored in the powertrain control (PCM). When performing pinpoint test BF in Workshop Manual (WSM), Section 413-01, the ambient air temperature sensor/outside air temperature display reset procedure has been added to the Ford Diagnostic Repair System (FDRS) diagnostic scan tool. Depending on how the vehicle is equipped, run the FCIM or HVAC. Reset the Outside Air Temperature Sensor Learned Values application. Clear DTCs and retest after performing the reset procedure.
Source components: ELECTRICAL SYSTEM · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 F-Super Duty vehicles may exhibit a pull / drift condition during braking. This may be due to the brake pads needing to be broken in. The Workshop Manual, Section 206-00 Symptom Chart for vehicle pulls or drifts during braking has been updated to reflect this information.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may exhibit a cooling fan with excessive noise or stays on continuously. The Workshop Manual (WSM), Section 303-03 Engine Cooling > Diagnosis and Testing > Cooling Fan Control, pinpoint test (PPT) AH for 2021-2022 and Powertrain Control/Emissions Diagnosis (PC/ED) Manual PPT AH for 2020 have been updated to improve diagnostics and reduce unnecessary cooling fan clutch replacements.
NHTSA source summary · Original PDF not reviewed by Recallfolio
In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with cylinder injection pulse offset diagnostic trouble codes (DTC) P2B11, P2B13, P2B15, P2B17, P2B19, P2B1B, P2B1D, and/or P2B1F stored in the powertrain control module (PCM) after various fuel system repairs. This may be due to incorrect learned values in the PCM. To correct the condition, allow the engine to idle for at least 6 minutes with the engine at normal operating temperature. Clear DTCs and retest. PCM replacement is not necessary for this condition.
Source components: ELECTRICAL SYSTEM · ENGINE AND ENGINE COOLING · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission - Number One Planetary and Ring Gear Assembly Submitting Owner Letter
NHTSA source summary · Original PDF not reviewed by Recallfolio
2011-2022 F-Super Duty and 2016-2023 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26°C (80°F) and may increase to 1200 RPM at -40 °C (-40°F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty pickup vehicles equipped with a 6.7L engine and built on or before 23-Sep-2021 may exhibit a thump/whine/knock noise from the fuel tank at idle or during key on, engine off (KOEO) after performing TSB 21-2057. The noise may be more pronounced at fuel levels at or below 1/4 tank. This may be due to the fuel pump. To correct the condition, replace the fuel pump and sender assembly with service part HC3Z-9H307-AR for vehicles with 160/164 inch wheelbase and a midship fuel tank, HC3Z-9H307-AQ for vehicles with 142/148 inch wheelbase and a midship fuel tank, and HC3Z-9H307-AS for vehicles with an aft of axle fuel tank. For claiming, use causal part 9H307 and applicable labor operations in Section 08 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2022 F-150 and F-Super Duty vehicles equipped with tailgate step assemblies may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the step assembly. Before replacing any components for this concern, follow the Tailgate Step Adjustment procedure in Workshop Manual, Section 501-04, General Procedures.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission - Number One Planetary and Ring Gear Assembly: The program has an updated expiration date of March 31, 2023 to encourage dealers and customers to have this service performed as soon as possible. In all of the affected vehicles, a distressed No. 1 planetary needle bearing inside the ring gear assembly will generate contamination that may produce rough shifts. A wrench light is likely to come on, and the transmission may go into safe mode and only operate in seventh gear. As damage progresses, the transmission may only be capable of limited vehicle speed or may not engage in forward or reverse.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit harsh reverse to drive engagements without diagnostic trouble codes (DTCs). This may be due to sticking valves in the main control valve body or suspect input shaft seals (F9) and the output shaft seals (F10). To correct the condition, follow the Service Procedure steps to perform the transmission accelerated main control break-in routine for the E and F clutches and/or replace the input shaft seals (F9) and the output shaft seals (F10).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
Source components: ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN · UNKNOWN OR OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL), lack of power, and/or excessive turbo noise during operation, with diagnostic trouble codes (DTC) P003A, P0045, P0046, P0047, P0048, P0234, P0237, P0238, P132A, P2564, P2565, P2598, P259E, and/or P259F stored in the powertrain control module. If Workshop Manual (WSM) diagnostics lead to turbocharger variable vane actuator replacement, service part LC3Z-9G488-A has been released for service. Replacement of the turbocharger assembly is no longer required.
Source components: ENGINE AND ENGINE COOLING · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2020 F-150, 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 vehicles equipped with a diesel engine may exhibit diagnostic trouble code (DTC) P0000 stored in the powertrain control module (PCM) after an on-demand self test. This DTC is due to a processing error in the PCM as a result of on-demand self testing. P0000 is an invalid DTC that will not illuminate the malfunction indicator lamp (MIL) and no repairs should be performed.
Source components: EQUIPMENT · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles may exhibit a condition where the engine will not turn off and/or have various electrical symptoms including a dead battery, horn stays on and no crank/no start. The vehicle may also have an illuminated anti-lock braking system (ABS) indicator with diagnostic trouble codes (DTCs) C0020 and U3003 in the ABS module. The vehicle may not shift out of park (P) and/or have continuously illuminated brake lamps with DTCs P0504 and/or C0040. This may be a result of water/moisture intrusion into the battery junction box (BJB). The BJB is located under the hood of the vehicle. This water/moisture intrusion may be related to the BJB cover not installed completely or broken cover tabs/locking fingers allowing water/moisture into the BJB. To correct the condition, follow the Service Procedure steps to inspect for water/moisture intrusion into the BJB and replace the BJB if water/moisture intrusion is found.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 F-Super-Duty vehicles equipped with a 6.7L diesel engine may exhibit a hard start, lack of power and/or runs rough concern with an illuminated malfunction indicator light (MIL) and diagnostic trouble codes (DTCs) P0087 and/or P008A. This may be due to low fuel level or fuel gelling in cold ambient temperatures. If no root cause is determined after normal Powertrain Control/Emissions Diagnosis (PC/ED) pinpoint test MA, recommend that the customer use a different brand of fuel and use Motorcraftî PM-23-A Diesel Fuel Anti-Gel and Performance Improver. Inform the customer that bio-diesel blended fuels have a higher occurrence of fuel gelling. Fuel gelling and or low fuel conditions causing a P0087 and/or P008A is not covered under warranty.
Source components: ENGINE AND ENGINE COOLING:ENGINE:DIESEL · FUEL SYSTEM, DIESEL · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty/Explorer/Aviator and 2021-2022 F-150 vehicles may exhibit a Front Camera Fault, Lane Keeping Fault, and/or Collison Warning Not Available message with various diagnostic trouble codes (DTC) stored in the image processing module A (IPMA). If programming fails or Ford Diagnosis and Repair System (FDRS) states a file failed to flash after replacing the IPMA or reprogramming IPMA software, test the battery using any approved Rotunda tool including the GR-190, GRX-3590, and DCA-8000. Fully recharge or replace the battery according to results of the tool. Set the battery charger to maintain battery voltage between 12.6 and 13.6 volts during the entire programming procedure. The IPMA programming procedure may take several hours to complete due to the size of the software files required.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles may exhibit a condition where the engine will not turn off and/or have various electrical symptoms including a dead battery, horn stays on and no crank/no start. The vehicle may also have an illuminated anti-lock braking system (ABS) Indicator with DTCs C0020 and U3003 in the ABS module. This may be a result of water/moisture intrusion into the battery junction box (BJB). The BJB is located under the hood of the vehicle. This water/moisture intrusion may be related to the BJB cover not installed completely or broken cover tabs/locking fingers allowing water/moisture into the BJB. To correct the condition, follow the Service Procedure steps to inspect for water/moisture intrusion into the BJB and replace the BJB if water/moisture intrusion is found.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2015-2021 F-150, 2017-2021 Super Duty and 2018-2021 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
Source components: ENGINE · ENGINE AND ENGINE COOLING.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 6.2L or 7.3L gas engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0339 stored in the powertrain control module (PCM) or the vehicle may exhibit a runs rough concern with no DTCs. This may be due to a concern with contamination on the crankshaft position (CKP) sensor. If pinpoint test JD in the Powertrain Control/Emissions Diagnosis (PC/ED) Manual leads to CKP sensor replacement, inspect the sensor for contamination and document the results in the warranty claim. Use causal part 6C315 and utilize labor operation 12650D57D in the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty pickup vehicles equipped with a 6.7L engine, 175 inch wheelbase, and built on or before 23-Sep-2021 may exhibit a thump/whine/knock noise from the midship fuel tank at idle or during key on, engine off (KOEO) after performing TSB 21-2057. The noise may be more pronounced at fuel levels at or below 1/4 tank. This may be due to the fuel pump. To correct the condition, replace the fuel pump and sender assembly with service part HC3Z-9H307-AP. For claiming, use causal part 9H307 and applicable labor operations in Section 08 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may experience a lack of power due to snow packing of the engine air cleaner when operating in extremely snowy conditions. Diagnostic trouble code (DTC) P1548 may be present in the powertrain control module (PCM). A heavy snow environment pre-filter service kit (service part LC3Z-9K635-AA) is now available for use but is not a warrantable item. It is recommended that the service kit be removed at temperatures greater than 50ðF (10ðC) and reinstall in subsequent winter seasons in order to maintain optimal vehicle performance.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2020-2021 Model Year Super Duty Vehicles Reconfigure the RCM with As-Built Data In all of the affected vehicles, the event data recorder (EDR) was inadvertently disabled. In the event of a crash or near crash-like situation, the event data recorder within the restraint control module (RCM) will not collect and store data used to help understand how the safety systems performed. There is no impact to normal vehicle operation or the vehicleâÂÂs safety systems.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTCs) P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F7, P2700, P2701, P2702, P2703, P2704 and/or P2705 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to sticking valves in the main control valve body. To correct the condition, follow the Service Procedure steps to perform the transmission accelerated main control break-in routine for the appropriate clutches and/or overhaul main control valve body.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2020 Model Year Super Duty Vehicles with XL Trim and SYNC 3 Instrument Panel Cluster Replacement In some of the affected vehicles, a coding error may have caused a 2.3â display screen instrument panel cluster (IPC) to be installed in place of the 4.2â display screen IPC, as intended with the optional SYNC 3 package. While the display screen size is smaller and appearance differences are noticeable, there is no functional effect on the smaller display screen IPC.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2021 EcoSport, Expedition, Navigator; 2019-2021 Ranger; 2020-2021 Escape, Corsair, Explorer, Transit; 2021 Bronco, Bronco Sport, Edge, Nautilus, F-150, Mustang; 2019-2022 Transit Connect; 2020-2022 Aviator, F-Super Duty; and 2022 Maverick vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0496, P0456, P0455, P04F0, and/or P0451. Ford has tested returned EVAP canister purge valves and found them to be fully functional. Prior to replacing the canister purge valve or other EVAP components, perform the following tests using the Ford Diagnosis and Repair System (FDRS) Scan Tool: Full System EVAP Leak Test - FDRS Location: TOOLBOX > PCM > PCM - Evap Emissions System Test and the EVAP Purge Valve Leak Test - FDRS Location: TOOLBOX > PCM > Evap Emission System Toolbox > CPV Check.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 21-2342 to update the Issue, Action, and Service Procedure. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: Sirius audio not functioning properly after a key cycle with active subscription Presets not responding or indicating properly Intermittent audio echo/robotic voice heard during a Bluetooth phone call Wi-Fi connection message pop-up every key cycle Frozen unresponsive touchscreen Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only) Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only) Inoperative infotainment applications Poor/no AppLink function Apple CarPlay not launching on connection or a black screen when connected Voice prompts that skip or have short pauses while directions are being provided
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2021-2022 F-Super Duty vehicles may exhibit harsh or delayed engagement/shift concerns. Most concerns may be addressed with the PCM/TCM Transmission Accelerated Main Control Break In Routine. Refer to Workshop Manual (WSM), Section 307-01, DTC Chart and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. This routine cycles the shift solenoids and clutch control valves to remove contamination that may be sticking the valves and must be performed along with an adaptive learning drive cycle before attempting internal service. Although this routine was originally developed for low mileage vehicles, it has proven effective for resolving many shift and engagement symptoms across the life of the vehicle. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards Manual.
Source components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) · POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2022 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit a delayed engagement into drive and/or reverse on initial start-up. The condition may occur at times after sitting over night or for a couple of days. This may be due to the transmission fluid draining back from the torque converter. This is a normal characteristic of the 10R140 transmission and has no effect on durability, do not attempt to repair. Advise the customer to allow more time after first engine start-up and before shifting into gear allowing time for the torque converter to refill.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER · POWER TRAIN:MANUAL TRANSMISSION:LUBRICANT.
NHTSA source summary · Original PDF not reviewed by Recallfolio
2020-2022 F-Super Duty vehicles equipped with a 10R140 automatic transmission at times may exhibit a normal skip shift upshifting and downshifting strategy. Typical examples are 1-3 or 3-5 upshift or a 6-4 coasting downshift. This is a normal characteristic and no repairs should be attempted for this condition. For more detailed information about the 10R140 skip gear shift strategy refer to the Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing.
Source components: POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Source components: COMMUNICATION:MANUFACTURER TELEMATICS · UNKNOWN OR OTHER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTCs) P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F7, P2700, P2701, P2702, P2703, P2704 and/or P2705 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to sticking valves in the main control valve body. To correct the condition, follow the Service Procedure steps to perform the transmission accelerated main control break-in routine for the appropriate clutches and/or overhaul main control valve body.
Source components: EQUIPMENT · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL · POWER TRAIN · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
Source components: ELECTRICAL SYSTEM · EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017, 2015-2019 Transit vehicles equipped with a 3.2L engine and 2018-2020 F-150 vehicles equipped with a 3.0L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF and then reprogram the PCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2020 Expedition/Navigator, 2015-2020 F150 and 2017-2020 F-Super Duty vehicles equipped with power running boards (PRB) may exhibit a condition where the PRBs are disabled, changing the feature menu setting from Auto to Off mode in the instrumental panel cluster (IPC), DTC U3003:16 stored in the running board control module (RBM) and with or without an illuminated charging system indicator lamp. This may be due to a low battery voltage event or a fully discharged battery. To correct this condition, inspect the charging system and correct the low battery voltage event. Refer to Workshop Manual (WSM), Section 501-08 > Diagnosis and Testing. Configure the PRB system mode from Off to Auto mode in the Advance Settings of the IPC. Refer to the Owner's Manual > Power Running Boards.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020 F-Super Duty vehicles equipped with a 6.2L or 7.3L engine and a 10R140 transmission built on or before 1-Apr-2020 may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P07F7 stored in the powertrain control module (PCM) and a loss of 10th gear. The vehicle may also exhibit harsh engagements and poor shift quality. This may be due to the sleeve in the CDF clutch cylinder shifting axially causing hydraulic circuit leaks. To correct the condition, follow the Service Procedure to replace the CDF clutch cylinder.
Source components: POWER TRAIN:AUTOMATIC TRANSMISSION.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped with a 6.7L engine may exhibit a low-speed downshift operation concern with automatic engine braking enabled. This may be due to the software in the transmission control module (TCM). To correct the condition, follow the Service Procedure to reprogram the TCM and powertrain control module (PCM).
Source components: POWER TRAIN:AUTOMATIC TRANSMISSION · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with various fuel system related diagnostic trouble codes (DTC) stored in the powertrain control module (PCM). While performing pinpoint test (PPT) M in the Powertrain Control/Emissions Diagnosis (PC/ED) Manual, the fuel pressure control valve (F_PCV) and/or fuel volume control valve (F_VCV) parameter identifications (PIDs) may not have an option to manually command them with the Ford Diagnosis and Repair System (FDRS) scan tool. This may be due to the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0315, P054F and/or P02ED stored in the powertrain control module (PCM). This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 21-2055 to update the Title, Issue, Action, vehicles affected and production fix date. Some 2020-2021 F-Super Duty vehicles equipped with a 6.7L engine built on or before 10-Feb-2021 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300-P0308, P0603, P203B, P208B, P208C, P20EE, P2201, P24C2, P27B4, and/or P27B5 stored in the powertrain control module (PCM). The vehicle may also exhibit a forced idle condition. This may be due to various strategies within the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.
Source components: ELECTRICAL SYSTEM · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM).
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
Source components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) · POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2015-2021 F-150, 2017-2021 F-Super Duty and 2018-2021 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass panel brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. To correct the condition, follow the Service Procedure to replace the roof opening panel glass brackets
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2015-2020 F-150, 2017-2020 Super Duty and 2018-2020 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
Source components: ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN · EQUIPMENT:APPLIANCE:AIR CONDITIONER.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped with an electronic steering actuator and built on or before 12-Apri-2021 may exhibit various steering fault messages with diagnostic trouble code (DTC) C1B00 stored in the power steering control module (PSCM). To correct the condition, reprogram the PSCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 3G568 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
Source components: SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with only diagnostic trouble code (DTC) P0315 stored in the powertrain control module (PCM). If no drivability concerns are present, clear the DTC and retest. If the DTC returns, perform normal diagnostics per the Powertrain Control/Emissions Diagnosis (PC/ED) Manual. If the DTC does not return, inform the customer that Ford is developing a PCM software fix that is expected in late August/early September, 2021. Advise the customer that vehicle durability is not affected by the condition and they can continue to drive the vehicle. Schedule a follow up appointment for repair in late August/early September, 2021. Monitor OASIS for updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
Source components: POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2021 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit an inoperative charging pad, slow charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best with phones that follow the Qi standard. The iPhone 12 hardware currently does not follow the Qi standard for wireless charging. This may make it difficult for Ford and Lincoln vehicles to wirelessly charge this specific phone. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using an iPhone 12, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles may exhibit a condition where the engine will not turn off and/or have various electrical symptoms including a dead battery, horn stays on and no crank/no start. The vehicle may also have an illuminated anti-lock braking system (ABS) Indicator with DTCs C0020 and U3003 in the ABS module. This may be a result of water/moisture intrusion into the battery junction box (BJB). The BJB is located under the hood of the vehicle. This water/moisture intrusion may be related to the BJB cover not installed completely or broken cover tabs/locking fingers allowing water/moisture into the BJB. To correct the condition, follow the Service Procedure steps to inspect for water/moisture intrusion into the BJB and replace the BJB if water/moisture intrusion is found.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped with an electronic steering actuator and built on or after 12-Apri-2021 may exhibit various steering fault messages with diagnostic trouble code (DTC) C1B00 stored in the power steering control module (PSCM). To correct the condition, reprogram the PSCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 3G568 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
All of the affected vehicles were built with front spring and front gross axle weight rating (FGAWR) below the customer expected value. The marketing Order Guide stated that on units equipped with Ambulance & Wrecker packages, customers would get up to 7000 lb front spring FGAWR. The front coil springs were built to match the FGAWR labels on these units. The customer did not receive the front coil spring capability they were expecting based on the data in the marketing Order Guide and their reserve capacity might be lower than expected.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2022 F-Super Duty vehicles equipped with four-wheel drive (4WD) may exhibit steering bind or front driveline noise because the hublocks do not automatically disengage immediately following a shift from 4WD to two-wheel drive (2WD). This may be due to driveline tension between the axle and hub keeping them engaged. To correct the condition, shift the vehicle from DRIVE to REVERSE to release the driveline tension. This is a normal operating characteristic of the vehicle and replacement of the hublocks is not recommended. If the concern remains after shifting into REVERSE and allowing the vehicle to move approximately 5 feet (1.5 meters), remove and inspect the hublocks for any damage. Refer to Workshop Manual (WSM), Section 308-07A. Repair as necessary.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020 F-Super Duty vehicles equipped with a 6.2L or 7.3L engine, 10R140 transmission, and built on or before 05-Jun-2020 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0132, P0135, P0138, P0141, P0152, P0155, P0158 and/or P0161 stored in the powertrain control module (PCM). This may be due to water intrusion into heated oxygen sensor (HO2S) connectors C141, C142, C1571 and/or C1572 on the transmission harness where it connects to the engine exhaust sensors. To correct the condition, follow the Service Procedure steps to replace the transmission harness and the affected heated oxygen sensors (HO2S) and/or the catalyst monitor sensor.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · POWER TRAIN.
NHTSA source summary · Original PDF not reviewed by Recallfolio
All of the affected vehicles were built with front spring and front gross axle weight rating (FGAWR) below the customer expected value. The marketing Order Guide stated that on units equipped with Ambulance & Wrecker packages, customers would get up to 7000 lb front spring FGAWR. The front coil springs were built to match the FGAWR labels on these units. The customer did not receive the front coil spring capability they were expecting based on the data in the marketing Order Guide and their reserve capacity might be lower than expected.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2020 F-150 and F-Super Duty vehicles may exhibit one or more power door locks inoperative. This concern may be due to a power door lock actuator. To correct the condition, follow the Service Procedure steps to replace the affected actuator.
NHTSA source summary · Original PDF not reviewed by Recallfolio
This article supersedes TSB 21-2144 to update the vehicle model years affected and the Part List. Some 2015-2020 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2021 Ford and Lincoln vehicles may exhibit an intermittent audio echo/robotic voice heard during a bluetooth phone call by the person that is not in the vehicle. Using Apple CarPlay and Android Auto instead of Bluetooth can help alleviate the concern. Also turning on, then off, the privacy setting in the SYNC touchscreen can temporarily alleviate the concern. Engineering is currently investigating this concern and will be releasing a service fix in early July 2021. Let the customer know they can continue to drive the vehicle and schedule service appointments for customers once the repair becomes available. Monitor OASIS for updates.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped from the factory with an exterior backup alarm may also experience an interior chime when the vehicle is placed into the reverse position. This chime may come through the vehicles audio system or through the instrument cluster. This may be due to incorrect as-built data in the instrument panel cluster (IPC). To correct the condition, using the latest software level of the appropriate Ford diagnostic scan tool, run the IPC - Instrument Panel Cluster (IPC) Configuration application. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles equipped with an 10R140 automatic transmission may exhibit an illuminated malfunction indicator Lamp (MIL) and/or powertrain malfunction indicator (wrench) lamp with various transmission fluid temperature (TFT) and/or transmission range (TR) sensor diagnostic trouble codes (DTC) P2805, P0706, P0707, P0708, P0709, P2801, P2802, P2803, P2804, P0710, P0711, P0712, P0713 and/or P1711 stored in the powertrain control module (PCM) or the transmission control module (TCM). If any of these DTCs are present, disconnect the transmission vehicle harness connector C168A, and if equipped, the TCM connector C1750 to inspect for damaged or pushed out terminals, corrosion, loose wires and missing/damaged seals. If damage is found, repair as necessary. If no issues are present, refer to Workshop Manual (WSM), Section 307-01 for normal diagnostics.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2011-2021 vehicles equipped with a diesel engine may have engine oil in the exhaust after turbocharger replacement for various reasons. To correct the condition, remove the exhaust and stand the exhaust up with the turbocharger inlet side facing down using a suitable drain pan. Allow the exhaust to drain for at least 24 hours and reinstall. Do not perform a manual exhaust regeneration.
Source components: ENGINE AND ENGINE COOLING · ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER · ENGINE AND ENGINE COOLING:EXHAUST SYSTEM.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Source components: ELECTRICAL SYSTEM · EQUIPMENT · EQUIPMENT ADAPTIVE/MOBILITY.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020-2021 F-Super Duty vehicles built on or before 08-Mar-2021 and equipped with SYNC 3 may exhibit a touch screen appearing to be randomly touched without user input, slow operation and/or inoperative touch screen operation. To correct the condition, replace the front display interface module (FDIM). For claiming, use causal part 18B955 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2015-2021 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission - Number One Planetary and Ring Gear Assembly Parts to repair this condition are now available in sufficient quantities to service all of the affected vehicles. All VINs have been activated. All owner notification through Supplement #2 is complete as of the end of April 2021.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2017-2021 F-Super Duty four-wheel drive (4WD) vehicles may have a customer concern of intermittently exhibiting excessive steering oscillation. To correct the condition, replace the steering damper with KC3Z-3E651-B and return the vehicle to the customer. For claiming, use causal part 3E651 and applicable labor operations in Section 03 of the Service Labor Time Standards (SLTS) Manual. If the concern returns, refer to the updated procedures, with videos, in Workshop Manual (WSM), Section 211-03 Steering Linkage > Diagnosis and Testing > Symptom Chart.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission - Number One Planetary and Ring Gear Assembly Additional vehicles are now eligible for this repair. Vehicles with a 4.30 axle gear ratio, Vehicles with a 4.10 axle gear ratio, Vehicles with a 4.88 axle gear ratio, Emergency vehicles and wrecker vehicles.
NHTSA source summary · Original PDF not reviewed by Recallfolio
Some 2020 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift with or without an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTCs) P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F7, P0751, P0756, P0761, P0766, P0771, P2707, P2700, P2701, P2702, P2703, P2704 and/or P2705 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to sticking valves in the main control valve body. Most vehicles will improve and no longer exhibit the condition after the first 8,000 km (5,000 mi) of driving. To correct the condition, follow the Service Procedure steps to perform the transmission accelerated main control break-in routine for the appropriate clutches and/or overhaul main control valve body.