The vehicle dossier US · 2021
2021 Volkswagen
JETTAProblems & recalls
69 distinct owner reports in the NHTSA snapshot. Other components appears in 26 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 69 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 6 years with reports.
9,000 miles is the median among 8 reports with usable mileage. The middle half spans 1,000–14,469 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
4 recall campaigns on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARECampaign 22V514000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Manufacturer’s stated response
Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.
Manufacturer campaign: 91DV
Read campaign 22V514000 at NHTSAAIR BAGS: AIR BAG/RESTRAINT CONTROL MODULECampaign 21V492000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
Manufacturer’s stated response
Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
Manufacturer campaign: 69CK
Read campaign 21V492000 at NHTSASEATS:CRITICAL FASTENERSCampaign 21V038000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
Manufacturer’s stated response
Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.
Manufacturer campaign: 72L6
Read campaign 21V038000 at NHTSABACK OVER PREVENTION: SENSING SYSTEM: CAMERACampaign 20V716000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Manufacturer’s stated response
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Manufacturer campaign: 91BB / 91BC
Read campaign 20V716000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
485 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
V4622022067177_5Repair or Replace InformationNHTSA ID 11036878
Repair or Replace Information
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11036878 at NHTSAVOS-26-47This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: Part number 3Q0-959-435N software version n…NHTSA ID 11036886
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: Part number 3Q0-959-435N software version number 1307 has incorrect coding.
Campaign / software reference: VOS-26-47
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11036886 at NHTSASM 04-2026This special notice is to inform dealers to return the parts listed if it meets the criteria provided.NHTSA ID 11036866
This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
Components: POWER TRAIN. Confirm detailed applicability in the original document.
Source record 11036866 at NHTSAV4015022033347_8Replacement instructionNHTSA ID 11036874
Replacement instruction
Components: POWER TRAIN. Confirm detailed applicability in the original document.
Source record 11036874 at NHTSATT 00-13-04_7Permission to change Daily Order upgraded to RED OrderNHTSA ID 11036868
Permission to change Daily Order upgraded to RED Order
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11036868 at NHTSAV0026012081638_2Differences between a leak and seepageNHTSA ID 11036870
Differences between a leak and seepage
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11036870 at NHTSAV9123042071790_3MIB3 Recovery SolutionNHTSA ID 11035763
MIB3 Recovery Solution
Campaign / software reference: 3G0.919.360.SE
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035763 at NHTSAVOS-26-42This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No …NHTSA ID 11035772
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No battery diagnosis - Inconclusive test result.
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11035772 at NHTSAV9126042082628_2Over-the-Air Software Update Dealer Recovery ProcessNHTSA ID 11035765
Over-the-Air Software Update Dealer Recovery Process
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035765 at NHTSAV1718062017813_24Oil Consumption Measurement and Electronic Oil Consumption MeasurementNHTSA ID 11035762
Oil Consumption Measurement and Electronic Oil Consumption Measurement
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11035762 at NHTSAV9126042082628_1Over-the-Air Software Update Dealer Recovery ProcessNHTSA ID 11035764
Over-the-Air Software Update Dealer Recovery Process
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035764 at NHTSATT 13-20-01_3Instruction, how to lubicate engine before initial start.NHTSA ID 11034614
Instruction, how to lubicate engine before initial start.
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11034614 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
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