The vehicle dossier US · 2023
2023 Volkswagen
ATLASProblems & recalls
133 distinct owner reports in the NHTSA snapshot. Other components appears in 52 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 133 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 5 years with reports.
33,000 miles is the median among 11 reports with usable mileage. The middle half spans 20,000–38,000 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
5 recall campaigns on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
SUSPENSIONCampaign 25V434000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.
Manufacturer’s stated response
Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.
Manufacturer campaign: 42HX
Read campaign 25V434000 at NHTSAAIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGERCampaign 24V464000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Manufacturer’s stated response
Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
Manufacturer campaign: 69PZ
Read campaign 24V464000 at NHTSAENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICALCampaign 22V753000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Manufacturer’s stated response
Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).
Manufacturer campaign: VW: 13i4, Audi: 13i5
Read campaign 22V753000 at NHTSASERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGSCampaign 22V718000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 model year Atlas FL and Atlas Cross Sport vehicles. Certain brake lines may leak at the threaded connections.
Manufacturer’s stated response
Dealers will replace the affected brake lines, free of charge. Owner notification letters are expected to be mailed on November 23, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 47T2.
Manufacturer campaign: 47T2
Read campaign 22V718000 at NHTSAAIR BAGS:SIDE/WINDOWCampaign 22V152000
Reported concern
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Manufacturer’s stated response
Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.
Manufacturer campaign: 97GF
Read campaign 22V152000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
338 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
V4622022067177_5Repair or Replace InformationNHTSA ID 11036878
Repair or Replace Information
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11036878 at NHTSAV4619022015173_35Brake rotor resurfacingNHTSA ID 11036877
Brake rotor resurfacing
Components: SERVICE BRAKES. Confirm detailed applicability in the original document.
Source record 11036877 at NHTSAV4418012043620_10Warranty Alignment WorksheetNHTSA ID 11036875
Warranty Alignment Worksheet
Components: STEERING. Confirm detailed applicability in the original document.
Source record 11036875 at NHTSAV4015022033347_8Replacement instructionNHTSA ID 11036874
Replacement instruction
Components: POWER TRAIN. Confirm detailed applicability in the original document.
Source record 11036874 at NHTSATT 00-13-04_7Permission to change Daily Order upgraded to RED OrderNHTSA ID 11036868
Permission to change Daily Order upgraded to RED Order
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11036868 at NHTSAV0026012081638_2Differences between a leak and seepageNHTSA ID 11036870
Differences between a leak and seepage
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11036870 at NHTSAV9123042071790_3MIB3 Recovery SolutionNHTSA ID 11035763
MIB3 Recovery Solution
Campaign / software reference: 3G0.919.360.SE
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035763 at NHTSAVOS-26-42This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No …NHTSA ID 11035772
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No battery diagnosis - Inconclusive test result.
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11035772 at NHTSAV9126042082628_2Over-the-Air Software Update Dealer Recovery ProcessNHTSA ID 11035765
Over-the-Air Software Update Dealer Recovery Process
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035765 at NHTSAV1718062017813_24Oil Consumption Measurement and Electronic Oil Consumption MeasurementNHTSA ID 11035762
Oil Consumption Measurement and Electronic Oil Consumption Measurement
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11035762 at NHTSAV9426012082648_1Replace the steering column switch for Ghost (mystery) activation.NHTSA ID 11035769
Replace the steering column switch for Ghost (mystery) activation.
Components: VISIBILITY/WIPER. Confirm detailed applicability in the original document.
Source record 11035769 at NHTSAV9126042082628_1Over-the-Air Software Update Dealer Recovery ProcessNHTSA ID 11035764
Over-the-Air Software Update Dealer Recovery Process
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035764 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
Inadvertent Automatic Emergency BrakingPE23017
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles.The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 292 reports that may relate to the alleged defect in MY 2018-2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers.The rate of unique incident reports alleging AEB inadvertent activation in MY 2018 Volkswagen Atlas vehicles was comparable to their Volkswagen peers. To date, ODI has received a total of 69 consumer complaints of inadvertent activation of Front Assist in MY 2018-2019 Volkswagen Atlas vehicles. In total, ODI reviewed 264 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include eight reports of incidents involving an alleged injury and two reports involving a crash. PE23017 has been upgraded to an Engineering Analysis (EA24004) to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Recorded closure: Dec 18, 2024
Find investigation PE23017Your next step
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