2020 Nissan
LEAFProblems & recalls

*****Dealer Announcement***** Nissan is committed to delivering the highest levels of product quality and customer satisfaction. In support of this commitment, Nissan is implementing a Lithium-ion Battery Post-Remedy Program for certain Model Year 2019–2022 Nissan LEAF vehicles that were previously remedied under voluntary safety recall campaigns R24B2 and R25C8. As a reminder, campaigns R24B2 and R25C8 addressed a potential risk of battery fire that could occur during Level 3 (CHAdeMO) Quick Charging. The remedy involved a software update designed to improve battery State-of-Charge (SOC) fluctuation detection. In rare cases, a Diagnostic Trouble Code (DTC) associated with SOC fluctuation may be detected after the remedy has been performed and the vehicle returned to the customer. To provide additional customer assurance regarding the long-term effectiveness of the remedy, Nissan is offering a Post-Remedy Program. Under this program, if a SOC fluctuation-related DTC is confirmed within twelve (12) months from the date the remedy software update was completed, the customer will be eligible for further support. Upon dealer diagnosis and confirmation of the applicable SOC fluctuation DTC: • Nissan will arrange for Lithium-ion battery replacement free of charge, or • If a replacement battery is not available, Nissan will initiate the process to offer vehicle repurchase at an amount exceeding the Kelley Blue Book (KBB) Private Party value. The above available remedy is available for all MY19-22 LEAFs regardless of mileage and whether the Lithium-Ion Battery Coverage under the New Electric Vehicle Limited Warranty is still in effect. Dealers must follow standard diagnostic procedures to confirm the condition prior to escalation. Once confirmed, Nissan will provide directions on next steps, including coordination of battery replacement or initiation of the repurchase process. *

Components: FUEL/PROPULSION SYSTEM. Confirm detailed applicability in the original document.

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

Components: STRUCTURE:BODY. Confirm detailed applicability in the original document.

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

Components: STRUCTURE:BODY. Confirm detailed applicability in the original document.

TELEMATICS SERVICE INFORMATION HINT: This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect® Services subscription, the TCU communicates with the NissanConnect® Services Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES. · A table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. · A CHECK-OFF SHEET has been provided on page 20 to print and check off steps as they are performed. Staple the completed CHECK-OFF SHEET to the repair order.

Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.

AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS: Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions:  When contamination or foreign material adhere to the lane camera viewing window on the windshield.  When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield.  When the lane camera viewing window on the windshield is temporarily fogged up. Figure 1 Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. HINT: o Refer to the applicable ESM for diagnosis if DTCs are present in the Laser/Radar, ICC/ADAS, or Lane Camera systems. o For further information:  Refer to the following pages.  Use the search keyword “blinking” in the ESM.

Components: ELECTRICAL SYSTEM · FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING · SERVICE BRAKES. Confirm detailed applicability in the original document.

INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. The customer states that the ICC stopped working while driving, OR The customer states that the AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), OR The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual

Components: ELECTRICAL SYSTEM · FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL · FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING · SERVICE BRAKES. Confirm detailed applicability in the original document.

*****Dealer Announcement***** Nissan is conducting a service campaign on certain specific MY2018-2025 Nissan LEAF vehicles identified in Service Comm and National Service History – Open Campaigns. On affected vehicles, at temperatures below -10°C/14°F, use of the blower motor at full speed can cause the defrost function to operate at a low electrical current and trigger failsafe logic. This may result in reduced defrost performance. Dealers will update the HVAC control software. *****What Dealers Should Do***** 1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National Service History – Open Campaigns I.D. P4A17 • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to NPSB 15-460 for additional information • Please continue to check newly arriving inventory for campaign applicability. 2. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the service campaign and communicate that the updated software is available. 3. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle to the customer.

Campaign / software reference: P4A17

Components: VISIBILITY/WIPER. Confirm detailed applicability in the original document.

VOLUNTARY SERVICE CAMPAIGN 2018-2025 LEAF; HVAC REPROGRAM CAMPAIGN ID #: P4A17 APPLIED VEHICLES: 2018-2025 LEAF (ZE1) Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary service campaign on certain specific model year 2018- 2025 LEAF vehicles to inspect the current HVAC part number and, if applicable, reprogram the HVAC. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification number P4A17 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer’s inventory.

Campaign / software reference: P4A17

Components: VISIBILITY/WIPER. Confirm detailed applicability in the original document.

LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used.  For all other models/model years, consult the Electronic Service Manual (ESM).

Components: ELECTRICAL SYSTEM · LANE DEPARTURE: ASSIST · LANE DEPARTURE: WARNING. Confirm detailed applicability in the original document.

DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)

Components: AIR BAGS. Confirm detailed applicability in the original document.

Subject: REVISION 2 R23D7 2018-2022 LEAF Rear View Camera Inspection - NCIR - Dealer Announcement REVISION 2 Please discard earlier versions of this bulletin. The announcement from May 20, 2024 has been revised to include the following: • The remedy and parts are now available, please refer to NTB24-034 to remedy any vehicle affected by this campaign  Parts for this campaign are on restriction and can be ordered via DBS. The parts restriction will be removed and dealers can order, as needed, via normal ordering process beginning July 19, 2024.  Part number 24271-ZW40A (Protector Harness Kit) will be automatically shipped to dealers beginning July 1, 2024.  The Protector Harness Kit will repair seven (7) vehicles. • The “Service Parts Return” section in this dealer announcement has updated part numbers  Nissan is requesting dealers to check their parts inventories for any of the part numbers listed in the table below under the “Service Parts Return” section, and if found, return these parts immediately using the instructions provided in this dealer announcement.  If any of these parts are found in inventory, do not sell this part or install this part on any vehicle.

Campaign / software reference: R23D7

Components: BACK OVER PREVENTION: WARNINGS · ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.

VOLUNTARY SAFETY RECALL CAMPAIGN 2018-2022 LEAF; REAR CAMERA CAMPAIGN ID #: R23D7 APPLIED VEHICLES: 2018-2022 LEAF (ZE1) Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary safety recall campaign on certain specific model year 2018-2022 LEAF vehicles to inspect the rear camera operation and either add support to the rear camera harness or, if necessary, replace the rear camera. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification number R23D7 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

Campaign / software reference: R23D7

Components: BACK OVER PREVENTION: WARNINGS · ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.