2002 Mazda
PROTEGEProblems & recalls

Product Quality Information (PQI) DESCRIPTION Service Information MT-041/12 is no longer valid. It has been unpublished and superseded by the Field Quality Information Report (FQIR) reporting system.

Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-042/04 12/10/04 DESCRIPTION Some vehicles may exhibit inoperative electric rear window defroster grid lines, integral antenna concerns causing radio reception issues or terminal tabs pulled from the rear window glass. Follow the diagnostic and repair procedures included in this service information to inspect and service rear defroster grid lines, integral antenna concerns or broken terminal tabs.

Components: ELECTRICAL SYSTEM · VISIBILITY/WIPER. Confirm detailed applicability in the original document.

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

Components: ENGINE · POWER TRAIN · SERVICE BRAKES · UNKNOWN OR OTHER. Confirm detailed applicability in the original document.

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

Components: ELECTRICAL SYSTEM · UNKNOWN OR OTHER. Confirm detailed applicability in the original document.

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.

Speedometer replacement procedure

Components: ELECTRICAL SYSTEM · ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. Confirm detailed applicability in the original document.

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

Components: SUSPENSION. Confirm detailed applicability in the original document.

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

Components: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. Confirm detailed applicability in the original document.

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.