The vehicle dossier US · 2003
2003 Infiniti
M45Problems & recalls
129 distinct owner reports in the NHTSA snapshot. Fuel system appears in 78 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 129 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 15 years with reports.
95,900 miles is the median among 111 reports with usable mileage. The middle half spans 71,000–126,500 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
2 recall campaigns on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
FUEL SYSTEM, GASOLINECampaign 12V088000
Reported concern
NISSAN IS RECALLING CERTAIN MODEL YEAR 2003-2004 INFINITI M45 VEHICLES MANUFACTURED FROM MARCH 7, 2002, THROUGH JUNE 3, 2004. DUE TO A CIRCUIT BOARD FAILURE, THE FUEL GAUGE MAY READ A FUEL LEVEL HIGHER THAN ACTUALLY EXISTS. AS A RESULT, THE VEHICLE MAY RUN OUT OF GAS WITHOUT NOTICE.
Manufacturer’s stated response
NISSAN WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE CIRCUIT BOARD FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT NISSAN CUSTOMER SERVICE AT 1-800-647-7261.
Read campaign 12V088000 at NHTSAENGINE AND ENGINE COOLINGCampaign 03V455000
Reported concern
ON CERTAIN PASSENGER VEHICLES, THE CIRCUIT BOARD FOR THE CRANK POSITION SENSOR OR CAM POSITION SENSOR MAY HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER DEFORMATION CAUSED BY HEAT STRESS ACCELERATED BY THE EXISTENCE OF FLUX RESIDUE DURING THE SOLDERING PROCESS.
Manufacturer’s stated response
DEALERS WILL REPLACE THE CRANK POSITION SENSORS. CAMSHAFT POSITION SENSOR(S), AND IN SOME CASES, THE VARIABLE TIMING CONTROL SENSOR(S). VEHICLES INVOLVED IN A PREVIOUS RECALL CAMPAIGN, 01V357, ARE ALSO INCLUDED IN THIS NEW CAMPAIGN. THE REPLACEMENT SENSORS USED IN THAT CAMPAIGN ARE ALSO AFFECTED. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT NISSAN AT 1-800-647-7261 OR INFINITI AT 1-800-662-6200.
Manufacturer campaign: R3021/R3022
Read campaign 03V455000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
67 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
ITB09-063CCERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (F…NHTSA ID 11031720
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
Components: STRUCTURE:BODY. Confirm detailed applicability in the original document.
Source record 11031720 at NHTSAITB13-052EINTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 11002539
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11002539 at NHTSAITB17-009HWINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 11001182
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: VISIBILITY/WIPER. Confirm detailed applicability in the original document.
Source record 11001182 at NHTSAITB13-007IREMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 11001179
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: VISIBILITY/WIPER. Confirm detailed applicability in the original document.
Source record 11001179 at NHTSAITB09-039KWINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 11001177
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: VISIBILITY/WIPER. Confirm detailed applicability in the original document.
Source record 11001177 at NHTSAITB13-007HREMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 10232646
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: STRUCTURE · VISIBILITY. Confirm detailed applicability in the original document.
Source record 10232646 at NHTSAITB09-039JWINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 10232644
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: STRUCTURE · VISIBILITY. Confirm detailed applicability in the original document.
Source record 10232644 at NHTSAITB10-067CWHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 10232645
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: WHEELS. Confirm detailed applicability in the original document.
Source record 10232645 at NHTSAITB16-006AINFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 10190150
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 10190150 at NHTSAITB11-003FNAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.NHTSA ID 10190026
NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 10190026 at NHTSAITB19-008EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care se…NHTSA ID 10160176
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
Components: EQUIPMENT. Confirm detailed applicability in the original document.
Source record 10160176 at NHTSAITB18-037PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and s…NHTSA ID 10149809
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
Components: EQUIPMENT · STRUCTURE. Confirm detailed applicability in the original document.
Source record 10149809 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
Fuel level gauge system failurePE11038
In a March 5, 2012 letter to NHTSA, Nissan North America, Inc. (Nissan) submitted a Defect Information Report identifying a defect in the combination meter circuit board in approximately 8,120 model year 2003 through 2004 Infiniti M45 vehicles manufactured from March 7, 2002 through June 3, 2004 (Recall No. 12V-088). According to Nissan, heat generated by several components of the circuit board may cause solder cracks due to thermal shock.Open circuits created by the solder cracks may cause the fuel gauge to read higher than the actual amount of fuel remaining in the gas tank or always indicate full.Because of this condition, drivers may run out of fuel without notice, resulting in an engine stall without warning with no possibility of restart. The Office of Defects Investigation (ODI) analyzed complaint data provided by Nissan as well as complaints submitted to ODI from consumers.In total, there were 315 unique reports indicating an inaccurate fuel level reading while driving, including 61 that resulted in an engine stall incident (7.5 incidents per thousand vehicles).In addition, Nissan provided warranty data showing 2,525 claims for replacement of the subject component (31% claim rate).Nissan will begin owner notification in mid-April 2012.Owners of the recalled vehicles will be notified to take their vehicle to an Infiniti dealer, who will install a sub-amplifier in the combination meter to bypass the electric circuit and ensure accurate fuel level indication.This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10429412, 10427140, 10426741, 10424642, 10423199, 10418078, 10416519, 10414944, 10412053, 10408935, 10406834, 10406096, 10404206, 10404080, 10395207, 10392714, 10386134, 10380863, 10374719, 10373992, 10369584, 10365717, 10365428, 10356315, 10353972, 10351181, 10349252, 10348351, 10342961, 10342641, 10336272, 10329869, 10325399, 10324572, 10323996, 10323757, 10322403, 10320190, 10318987, 10317547, 10317273, 10317234, 10317030, 10308445.
Recorded closure: Mar 22, 2012
Campaign reference in the source: 12V088000
Find investigation PE11038Non-deployment of Side Thorax Air BagsEA09005
The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input voltage below the specified range.As a result, the air bag warning lamp illuminates on the instrument panel and the affected side air bag becomes deactivated.In June 2009, Nissan conducted a service campaign to repair the defective air bag electrical connectors in the subject vehicles (both Infiniti Q45 and M45 models).In June 2010, Nissan sent a second notification concerning the 2009 campaign to owners of vehicles that have not been remedied.Nissan is now conducting a safety recall of the Q45 vehicles not remedied under the service campaign (approximately 1,349 vehicles; see NHTSA Safety Recall No. 12V-079 for further details).The M45 vehicles are not included in the recall; however, Nissan is re-notifying owners of M45 vehicles that were not remedied under the previous service campaign.See attached report for more information.A safety-related defect trend has not been identified in the Infiniti M45 vehicles at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10327196 and 10402282
Recorded closure: Apr 3, 2012
Campaign reference in the source: 12V079000
Find investigation EA09005SIDE AIR BAG NON-DEPLOYMENTPE08067
THE SUBJECT VEHICLES ARE EQUIPPED WITH SEAT-MOUNTED, SIDE TORSO AIR BAGS FOR THE DRIVER AND FRONT PASSENGER.THIS INVESTIGATION HAS REVEALED THAT FAULTY SIDE AIR BAG MODULE CONNECTORS LOCATED UNDER THE FRONT SEATS CAN CAUSE AN INTERRUPTION IN THE ELECTRICAL CURRENT THAT WILL DROP THE INPUT VOLTAGE BELOW THE SPECIFIED RANGE.AS A RESULT, THE AIR BAG WARNING LAMP ILLUMINATES AND THE AFFECTED SIDE AIR BAG IS DEACTIVATED.THE RATES OF COMPLAINTS, FIELD REPORTS AND WARRANTY CLAIMS RELATED TO THE SUBJECT ISSUE ARE VERY HIGH.FOR EXAMPLE, NISSAN SUBMITTED 4,853 WARRANTY CLAIMS ON 3,551 DISTINCT SUBJECT VEHICLES OUT OF 13,836 TOTAL SUBJECT VEHICLES.ALSO, ANALYSES OF WARRANTY CLAIMS INDICATE AN INCREASING FAILURE TREND OVER TIME.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA09-005) TO FURTHER STUDY THE ISSUE.
Recorded closure: Apr 1, 2009
Find investigation PE08067Your next step
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