The vehicle dossier US · 2021
2021 GMC
ACADIAProblems & recalls
149 distinct owner reports in the NHTSA snapshot. Other components appears in 49 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 149 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 7 years with reports.
27,792 miles is the median among 27 reports with usable mileage. The middle half spans 4,800–37,000 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
2 recall campaigns on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERACampaign 22V709000
Reported concern
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Manufacturer’s stated response
Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.
Manufacturer campaign: N222378380
Read campaign 22V709000 at NHTSAFUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGSCampaign 21V422000
Reported concern
General Motors, LLC. (GM) is recalling certain 2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The fuel supply lines may be improperly attached and seated.
Manufacturer’s stated response
Dealers will inspect and replace fuel supply lines as necessary, free of charge. Owner notification letters were mailed on July 1, 2021. Owners may contact Cadillac customer service at 1-800-458-8006 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212335590.
Manufacturer campaign: N212335590
Read campaign 21V422000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
846 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
PIP4902WThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.NHTSA ID 11037253
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11037253 at NHTSAPIC6551CThis Preliminary information communicates to dealer to perform a MEC reset for wireless projection issuesNHTSA ID 11036392
This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11036392 at NHTSAPIT5099JPI to help diagnose A/C concernNHTSA ID 11035340
PI to help diagnose A/C concern
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035340 at NHTSAPIT5966FThis Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.NHTSA ID 11034769
This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11034769 at NHTSAPIC6423APi created to provide GM dealers with information on gathering information for projection issueNHTSA ID 11032764
Pi created to provide GM dealers with information on gathering information for projection issue
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11032764 at NHTSAPIC6551BThis Preliminary information communicates to dealer to perform a MEC reset for wireless projection issuesNHTSA ID 11032763
This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11032763 at NHTSAPIT3271QThis preliminary information communicates information about how to determine if a wheel and tires size change is available.NHTSA ID 11030974
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11030974 at NHTSAN25-250552Improvements to OnStar functionality.NHTSA ID 11030532
Improvements to OnStar functionality.
Campaign / software reference: N25-250552
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11030532 at NHTSAPIP6104This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.NHTSA ID 11030092
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11030092 at NHTSAPIP4902VThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.NHTSA ID 11030091
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11030091 at NHTSAPIT6425DThis Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ssNHTSA ID 11029950
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11029950 at NHTSAN252516900-01Emission Recall. General Motors has decided to conduct a Voluntary Emission Recall. Certain vehicles listed above may have a condition which can cause the fuel pump power control module to fail. If this were to occur, fuel flow…NHTSA ID 11028909
Emission Recall. General Motors has decided to conduct a Voluntary Emission Recall. Certain vehicles listed above may have a condition which can cause the fuel pump power control module to fail. If this were to occur, fuel flow to the engine could be interrupted. Dealers will replace the fuel pump power control module.
Campaign / software reference: N252516900-01
Components: FUEL/PROPULSION SYSTEM. Confirm detailed applicability in the original document.
Source record 11028909 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
Rear-View Camera FailurePE22006
On July 22, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22-006) to assess alleged failures of the rear-view camera (RVC) in Model Year (MY) 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The complaints report that the screen for the RVC is black, sometimes with a red triangle and a circle with a line through it. To date, ODI has received a total of 18 complaints and several EWR Field Reports with allegations of the RVC image failing to display when the vehicle is in reverse. The reports have been received over the past 28 months with most occurring with low vehicle mileage.During the investigation, ODI learned incorrect crimping specifications were utilized in the production of the coaxial cable connector. Improper crimping leads to loss of connection between the RVC and dashboard screen that results in failure of the RVC image to display. Failure or malfunction of the RVC image to display results in reduced visibility of the area behind the vehicle. This limited view may lead to an increased risk of incidents resulting in injury and/or property damage while the vehicle is in reverse.The improperly crimped connectors were only present on subject vehicles equipped with the optional RVC surround vision feature (UV2). Vehicles not equipped with the optional RVC surround vision feature were not affected by this failure. On September 28, 2022, General Motors (GM) filed a defect information report (NHTSA number 22V-709) recalling certain MY2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional RVC surround vision feature (UV2). GM will replace the coaxial cables with properly crimped connectors.In view of the recall action being taken by GM, ODI is closing this preliminary evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. The ODI complaints cited above can be viewed at www.nhtsa.gov. The ODI identification numbers for the complaints cited above can be found below: 11343838, 11390254, 11406709, 11415261, 11415501, 11425365, 11429267, 11431846, 11446363, 11463278, 11463901, 11471702, 11475437, 11476809, 11477176, 11481806, 11484360, and 11484360.
Recorded closure: Nov 21, 2022
Campaign reference in the source: 22V709000
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