The vehicle dossier US · 2020
2020 Dodge
JOURNEYProblems & recalls
65 distinct owner reports in the NHTSA snapshot. Other components appears in 41 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 65 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 6 years with reports.
40,000 miles is the median among 13 reports with usable mileage. The middle half spans 34,294–57,800 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
1 recall campaign on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERACampaign 25V552000
Reported concern
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Manufacturer’s stated response
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Manufacturer campaign: 59C
Read campaign 25V552000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
116 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
108465CAMERA – REAR VIEWNHTSA ID 11026577
CAMERA – REAR VIEW
Components: ELECTRICAL SYSTEM · STRUCTURE:BODY. Confirm detailed applicability in the original document.
Source record 11026577 at NHTSA9100653Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.NHTSA ID 11022027
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11022027 at NHTSA106241LAMP - DOMENHTSA ID 11021585
LAMP - DOME
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11021585 at NHTSA104974LAMP - DOMENHTSA ID 11019776
LAMP - DOME
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11019776 at NHTSAS2323000002 REV.A"Washer Light On And Will Not Turn Off After Adding Washer Solvent."NHTSA ID 11018447
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11018447 at NHTSA103774LAMP - DOMENHTSA ID 11017451
LAMP - DOME
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 11017451 at NHTSA103954ACTUATOR - A/C AND HEATERNHTSA ID 11017445
ACTUATOR - A/C AND HEATER
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11017445 at NHTSA104087ACTUATOR - A/C AND HEATERNHTSA ID 11017435
ACTUATOR - A/C AND HEATER
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11017435 at NHTSA103617STARTER - ENGINENHTSA ID 11016138
STARTER - ENGINE
Components: ENGINE. Confirm detailed applicability in the original document.
Source record 11016138 at NHTSAS1408000384Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp OnNHTSA ID 10251783
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Confirm detailed applicability in the original document.
Source record 10251783 at NHTSA9100229LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.NHTSA ID 10244356
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Components: SUSPENSION. Confirm detailed applicability in the original document.
Source record 10244356 at NHTSA9100226Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that…NHTSA ID 10248509
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Components: ELECTRICAL SYSTEM. Confirm detailed applicability in the original document.
Source record 10248509 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
Vehicle entrapmentEA24003
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Find investigation EA24003Back up camera failurePE24006
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020. The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018. This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025. In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency. In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly. FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details. Based on available information, FCA's recalls address the alleged defect identified in this PE. Accordingly, this investigation is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Recorded closure: Sep 26, 2025
Campaign reference in the source: 25V552
Find investigation PE24006Your next step
Take good questions
to the inspection.
Use these prompts with a qualified inspector. This page is research, not a diagnosis or a substitute for a hands-on inspection.