The vehicle dossier US · 2020
2020 Chevrolet
MALIBUProblems & recalls
198 distinct owner reports in the NHTSA snapshot. Other components appears in 67 of them. Explore what was reported—and which official actions are on file.
01 / Owner-reported evidence
What owners reported.
Categories attached to 198 distinct reports. A report can mention more than one component, so category totals can overlap.
See original component labels
These are reports made to NHTSA, not verified diagnoses. More reports can reflect more vehicles, more time on the road, or greater reporting activity.
The reporting timeline
When reports arrived.
Reports by year filed, not by the year a problem occurred. Showing the latest 7 years with reports.
68,000 miles is the median among 45 reports with usable mileage. The middle half spans 50,198–88,400 miles.
This describes the submitted reports. It does not predict when a vehicle will fail.
02 / Official safety campaigns
1 recall campaign on file.
A campaign can cover only certain production dates or configurations. The count does not tell you whether an individual car has an open recall.
SEAT BELTS:REAR/OTHER:RETRACTORCampaign 21V649000
Reported concern
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Manufacturer’s stated response
Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212333380.
Manufacturer campaign: N212333380
Read campaign 21V649000 at NHTSA03 / The manufacturer’s record
Instructions. Updates. Responses.
769 distinct communications list this model-year. Showing the latest 12. A matching model-year does not establish that every engine, trim or reported symptom is covered.
PIP4902WThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.NHTSA ID 11037253
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11037253 at NHTSAPIT5099JPI to help diagnose A/C concernNHTSA ID 11035340
PI to help diagnose A/C concern
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11035340 at NHTSAPIP6032CPIP6032B provides diagnostic direction for dealers when encountering transmission leaksNHTSA ID 11033723
PIP6032B provides diagnostic direction for dealers when encountering transmission leaks
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11033723 at NHTSAPIT3271QThis preliminary information communicates information about how to determine if a wheel and tires size change is available.NHTSA ID 11030974
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11030974 at NHTSAPIP6104This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.NHTSA ID 11030092
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11030092 at NHTSAPIP4902VThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.NHTSA ID 11030091
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11030091 at NHTSAPIT6425DThis Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ssNHTSA ID 11029950
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11029950 at NHTSAPIT6425CThis Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'sNHTSA ID 11027697
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11027697 at NHTSAPIP6098This PI advised dealer technicians of possible causes of diesel fuel contamination in gasoline powered vehicles and advises of warranty direction.NHTSA ID 11027701
This PI advised dealer technicians of possible causes of diesel fuel contamination in gasoline powered vehicles and advises of warranty direction.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11027701 at NHTSAPIP4902UThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.NHTSA ID 11027601
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11027601 at NHTSAPIC6636This Preliminary Information addresses an issue with the odometer displaying dashes and provides direction for the dealership/technician.NHTSA ID 11026726
This Preliminary Information addresses an issue with the odometer displaying dashes and provides direction for the dealership/technician.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11026726 at NHTSAPIT5214GThis Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without u…NHTSA ID 11025755
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.
Components: UNKNOWN OR OTHER. Confirm detailed applicability in the original document.
Source record 11025755 at NHTSARecords below contain the NHTSA bulk summary unless a document-reviewed explainer is linked. A service bulletin is not a safety recall or a promise of a free repair. Records may be revised or superseded; verify the current document with the manufacturer.
04 / Agency investigations
Official inquiries.
An investigation is an inquiry into a potential concern. Its presence does not establish a defect, and a closed case does not certify a car’s condition.
DTN Air Bag Inflator RuptureEA25005
The Office of Defects Investigation (ODI) has become aware of eight vehicle crashes in which a rupture of a Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN) air bag inflator occurred during the deployment of the driver side air bag. All eight drivers in these crashes sustained serious or fatal injuries that appear linked to the ruptures. Six of those drivers sustained fatal injuries and two sustained severe injuries. In all eight incidents, the subject inflators had been installed as replacement equipment after the vehicle was involved in a previous crash. Information gathered during NHTSA’s initial analysis of these incidents indicates that the inflators were potentially imported illegally into the United States. In conjunction with this safety investigation, NHTSA is also working with appropriate authorities to address any illegal activities associated with the importation of these inflators. As a result of the significant safety concerns relating to these inflators, as well as extensive information already obtained by ODI relating to their field ruptures, ODI is moving directly to the Engineering Analysis (EA) stage of its investigative process rather than first opening a Preliminary Evaluation. NHTSA has taken a variety of actions to address the risks posed by the importation of substandard or counterfeit air bag components. However, until recently, these risks appeared spread across a variety of components and manufacturers. As part of ODI’s continuous monitoring of this issue, the agency has obtained information to suggest that at least eight incidents involve ruptures of inflators manufactured by DTN. In parallel with this dedicated investigation into DTN inflators, ODI will continue to monitor reports of field incidents to evaluate risks from other substandard imported air bag components. In 2012, ODI first became aware of substandard or counterfeit air bag modules sold through online marketplaces, such as auction sites. NHTSA obtained examples of these air bag modules and conducted testing. None of the inflators equipped in these modules were manufactured by DTN. This testing revealed that the inflators consistently malfunctioned during deployments, such as by failing to deploy the air bag or expelling metal shrapnel due to a rupture. This led NHTSA to release a consumer advisory in October 2012 to alert the public and repair professionals to the potential dangers of substandard or counterfeit air bag modules. ODI also worked with major vehicle manufacturers, who released advisories and notifications concerning the use of such air bag modules. Since then, NHTSA has continuously monitored for reports of malfunctioning air bags that may be associated with substandard or counterfeit components. These monitoring efforts have been supported by the increased visibility the advisories have brought to the issue, and by several standing general orders in place as part of separate investigations into Takata and ARC inflators, which require certain manufacturers to report any alleged or suspected inflator field ruptures to NHTSA. Until 2017, ODI was not aware of any field incidents involving an abnormal deployment of an imported substandard or counterfeit air bag module. In September 2017, ODI became aware of a crash involving a model year (MY) 2009 Honda Civic where the air bag ruptured during deployment, killing the driver. After inspecting the vehicle and air bag parts, ODI determined that the air bag inflator was not original equipment and that the air bag module was likely a substandard import. Insufficient information existed to determine the manufacturer of the inflator in this incident, however, it does not appear to resemble those manufactured by DTN. On June 16, 2023, ODI received a Vehicle Owner Questionnaire (VOQ #11527380) alleging that the rupture of a driver side air bag caused fatal injuries to the driver of a MY 2020 Chevrolet Malibu. ODI’s assessment of the rupture indicated that the air bag inflator was not original equipment but was instead manufactured by DTN, a Chinese company (also known as Yoshibayashi Toku theanol Automotive Safety Systems Co. Ltd.). From June 2023 to July 2024, ODI became aware of four additional ruptures involving substandard air bag modules equipped on Chevrolet Malibu vehicles. At the time, insufficient information existed for these crashes to determine who manufactured the ruptured inflators. As a result, NHTSA released a consumer advisory on July 10, 2024, alerting car buyers and owners to be aware of cheap, substandard replacement air bag inflators that can cause death or serious injury in a crash. The advisory urged consumers who own or are considering the purchase of a used vehicle to learn the vehicle’s history and ensure the vehicle has genuine air bag inflators. In March 2025, NHTSA learned about another rupture involving a suspected substandard, aftermarket inflator that was equipped in a MY 2017 Hyundai Sonata. The driver of this vehicle sustained fatal injuries that appeared related to the rupture. In August 2025, NHTSA received a similar report of a fatal air bag rupture in a MY 2019 Hyundai Sonata. Most recently, in October 2025, ODI received a report of a fatal air bag rupture in a MY 2020 Chevrolet Malibu. Photographs of the air bag components in these three crashes indicated that the ruptures all involved inflators manufactured by DTN. Further investigation of the inflator fragments in three of the prior incidents confirmed that they also involved DTN inflators. Photographs of the components involved in one of the other incidents also strongly suggest that the ruptured inflator was manufactured by DTN. This opening resume exceeded space limitations and is continued in an attachment uploaded to the investigation.
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